HICA Group in East Riding of Yorkshire | 11 Care Homes

Review of
Red House - Care Home
from Shaun W (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

As a volunteer with older people I have visited many care homes in the last few years and Red House is definitely in the top three, possibly the best.
The staff of all ranks are superb and treat all residents with respect, and do whatever they can to help them live a dignified, fruitful life in their

later years. There also seems to be a very low staff turnover which is always a good pointer in a care setting.
My mum's room, and everywhere there, is spotlessly clean and the standard of food, and willingness to cater for my picky mum, is excellent.

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Review of
Red House - Care Home
from C M (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum went from hospital into the care system. We were so worried she would be upset and want to go home. We needn't have worried. Red House is perfect. The staff are absolutely amazing. Mum loves her bright and clean room. The dining/lounge areas are bright and spacious. The staff are always around.

They are kind, caring and so professional. They welcome us on every visit. Mum is so settled.

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Review of
Tamarix Lodge - Care Home
from Linda J (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Mum had a really bad fall and went into the care of Tamarix Lodge - Her care from the minute she arrived to the day she died was exceptional.
The team were caring, compassionate and thoughtful - the lodge itself was spotless, the food excellent and Mum always looked cared for and well presented - right

till the end.
The manager went the extra mile for everything and nothing was too much trouble.
Thank you for helping make her final months as comfortable as she could be.
Highly recommend.

Reply from Ruth Mountain, Home Manager at Tamarix Lodge - Care Home

Thank you for your kind words and heartfelt recommendation of Tamarix Lodge. We are deeply sorry for your loss and honoured to have cared for your mum during her final months. It means so much to know our team's compassion, dedication, and attention to detail helped make her time with us as comfortable and dignified as possible. Your recognition of our care, the environment, and our team's efforts is truly appreciated and will be shared with everyone here. Thank you for trusting us during such an important time.

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Review of
Overton House - Care Home
from Sandy F (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

I am more than happy for all the care that is given to my mum. All the staff are always so helpful and nothing is too much trouble, they are brilliant. Mum has been in the home for nearly two years and is very happy. She loves to join in with all the activities that the home provides which keeps her

stimulated. Mum is content and feels much safer now she lives in the home and we as a family are so grateful she is well looked after.
A big thank you to all your dedicated staff.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your mum is happy and well cared for and it means the world to us to know she enjoys the activities we provide. Our team is dedicated to ensuring every resident feels safe, stimulated, and supported, and we're grateful for your kind words. We'll be sure to pass along your thanks to our amazing staff-they'll be so pleased to hear this. Your trust and appreciation mean a lot to us.

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Review of
Albemarle
from Victoria H (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Mum is currently a resident at Albemarle care home. The home is lovely and clean and there is always plenty of staff on hand to help. The staff are all lovely and I find them to be very caring. I was worried about putting Mum into a home but I feel much happier because she is here. It is also very secure

and as Mum has a tendency to wander this puts my mind at ease.

Reply from Jessica Costa, Manager at Albemarle

Thank you for sharing your experience! We are so glad to hear that Albemarle has brought you peace of mind and that your mum is well cared for. Our team takes pride in creating a clean, secure, and caring environment for all residents. It's wonderful to know that you feel confident and happy with the support your mum is receiving. We truly appreciate your kind words and will share them with our dedicated staff. Thank you again.

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Review of
Overton House - Care Home
from Jane B (Friend of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

I visited my friend's mum yesterday. Upon arrival until I left the atmosphere in the home was lovely. All the staff are very happy, friendly and attentive. I spoke to the lady at the reception who was very welcoming and really seemed to care about the residents. All in all, I would thoroughly recommend

Overton House, all the staff are a credit to the manager who is also dedicated to the home and its residents.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your kind words and for taking the time to share your experience! Were so pleased to hear that you felt welcomed and noticed the positive atmosphere at Overton House. Our team works hard to create a warm, caring environment for residents and visitors alike, and your feedback is truly appreciated. Well pass along your compliments to the manager and staff they'll be thrilled to hear this. Thank you again for your recommendation!

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Review of
Overton House - Care Home
from G M (Friend of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

I visit a long-time friend of mine on a regular basis and, whilst it pains me greatly to see the manner in which his condition has treated him, the support and understanding of the friendly staff have proved invaluable. Despite the challenging circumstances at times, the care staff address changing

circumstances without fuss and with a smile. Reception staff are always welcoming and, though you would imagine their role as largely administrative, they are clearly very familiar with the residents and take time to know them.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your thoughtful review and for visiting your friend regularly. We understand how difficult it can be to see a loved one face challenges, and we're so pleased to know that our team's care and understanding have been a comfort to you. Our staff are dedicated to providing compassionate support, and it's wonderful to hear that they've been able to navigate difficult situations with ease and positivity. We're also glad to know that our reception team makes you feel welcome and takes the time to connect with residents. Your kind words mean a lot to us!

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Review of
Overton House - Care Home
from Kirsten J (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My dad has been at Overton House for almost 3 years now. At first we were in the midst of covid and it was difficult, but the staff put procedures in place for visiting, sensitive to their residents' needs.
The manager maintains a consistent team and the staff are all very pleasant and friendly and

have a good relationship with my dad. The carers seem particularly popular with him, but all we've had contact with have been great and do sterling work with all the residents in my opinion.
Staff member on reception, is very efficient and helpful and if she doesn't know the information we require, she will find out and relay it.
Dementia is indiscriminate and cruel but all the team seem to enjoy their work and supporting us family members with their continued care and kindness which I feel must be difficult at times.
Thank you to all the team.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your review. We truly appreciate you taking the time to share your experience with Overton House. It means the world to us to hear that you feel that your dad has been well cared for over the past three years, especially during such challenging times. Your kind words about our reception team and carers are incredibly encouraging, and we will make sure to pass on your appreciation to everyone involved. We understand the challenges that come with dementia care, and it's reassuring to know that our team's commitment and kindness have provided some comfort to you and your family. Thank you once again for your trust and support. We will continue to do our best to provide the highest level of care for your dad and all our residents.

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Review of
Overton House - Care Home
from Angeline B (Wife of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My husband has been in Overton House since early April 2024. He has Alzheimer's and challenging behaviour. I realised that I was not going to be able to look after him at home for much longer and started looking at care homes. I felt comfortable and welcomed at Overton from the first visit but there

were no vacancies. In the meantime, things deteriorated and my husband had to go into care in another home as an emergency. As soon as a vacancy became available he was moved to Overton. This is a lovely home-from-home, the staff are caring and attentive, and they make you feel welcome. They have had to deal with my husband's challenging behaviour and they do it all with a smile on their faces. My husband is starting to settle down somewhat now and I feel that he is in safe and capable hands. The building it is roomy and airy and pleasant to be in, with a family atmosphere around the place. The staff work so hard, I can only applaud them for their hard work and tenacity. Thank you.

Reply from Margaret Walker, Registered Manager at Overton House - Care Home

Thank you so much for sharing your experience. It means the world to us that you felt comfortable and welcomed from your first visit, and were glad we could eventually accommodate your husband at Overton House. We understand how challenging it can be to find the right care, especially when dealing with Alzheimers and difficult behaviors, and we're so pleased to hear that your husband is starting to settle in. Our team is dedicated to creating a warm, home-like environment, and were grateful for your kind words about their hard work and dedication. Knowing that your husband is in safe, capable hands brings us great satisfaction. Thank you for entrusting us with his care.

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Review of
Elm Tree Court - Care Home
from C E (Sister of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

An afternoon of entertainment for the residents, it's lovely to see the ladies enjoying a singsong and a little dance. A fundraising event organised by the activities ladies we were able to enjoy a game of bingo and supper.

Reply from Kerry Moss, Home Manager at Elm Tree Court - Care Home

Thank you for your lovely review! Were delighted to hear that the residents enjoyed the afternoon of entertainment, especially the singsong and dance. Our activities team is dedicated to creating joyful moments like these, and were glad the fundraising event, bingo game, and supper were a hit. Your support and kind words mean a lot to us!

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Review of
Overton House - Care Home
from Thomas H (Brother-in-law of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience

After looking into many care home reviews in the area I was fortunate enough to be able to book a place at Overton House in Cottingham for my sister-in-law, aged 91 and in the early stages of dementia. She has also spent quite a few years confined to a wheelchair, falling regularly and in and out of

hospital, very depressed and having lost her notorious happy nature.
Within 2 weeks there has been a tremendous change having regained her cheerful attitude and with the help of the staff walking a few metres and taking part in activities such as baking with the staff who are very friendly and helpful and there is always plenty on duty.
This is my first encounter with a care home for a member of the family and the manager and staff have been so helpful.
We are also encouraged to personalise her room so looking forward to adding a few extras of her choice.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for sharing your heartfelt review. We are thrilled to hear about the positive changes in your sister-in-law since joining Overton House. Our dedicated staff strives to create a supportive and engaging environment, and it's wonderful to know she is regaining her cheerful nature and participating in activities. We're glad to have made your first experience with a care home a positive one, and we look forward to continuing to provide the best care and support for your family.

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Review of
Overton House - Care Home
from Mandy T (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience

Mum has been at Overton for about 4 years, and after some initial hiccups as to be expected, Mum settled well, although now not able to mobilise without hoisting and wheelchair the staff is wonderful they explain exactly what they are doing for Mum so she is aware of what is happening to her and gives

her reassurance, she always gives them a smile which tells me she is ok with this. The home keeps me and my brother informed of what is happening regarding Mum's care. The manager and staff do a brilliant job and I know Mum is in good hands, they all deserve a medal (and a pay rise) for the work they do in caring for the residents.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for sharing such a heartfelt review about your mum's care at Overton. We're truly grateful for your trust and kind words. It's wonderful to hear that she has settled well and that our staff's communication and care bring her comfort and reassurance. Seeing her smile is a reflection of the compassionate approach our team strives to provide every day. We're also committed to keeping families informed, so it's great to know you and your brother feel supported. Your praise for the team means the world to us we'll pass on your lovely comments to everyone at Overton. Thank you again!

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Review of
Elm Tree Court - Care Home
from D S (Daughter of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

The care provided is good the carers do an amazing job with the tools provided by the hica group. As always there is room for improvement, for example, the care team should be attached to one area of of home rather than moving from different areas so there is constant familiarity among the residents

and no cross-contamination if there are any illnesses. Sometimes the staff are stretched at times help over busier times would be an advantage for example meal times to assist residents and keep residents sitting at tables to eat meals. The cleaning could be really improved the floors are always dirty I would assume other areas are the same. Laundry service could be improved as items go missing even when marked up. The food could be improved it could be cooked in-house and not bought in, it's repetitive.

Reply from Kerry Moss, Home Manager at Elm Tree Court - Care Home

Thank you for your feedback. We're glad to hear you recognize the dedication of our carers. Your suggestions are invaluable, and we will certainly look into improving consistency in care assignments, addressing staffing levels during busy times, enhancing cleaning standards, and refining our laundry service. We also appreciate your comments about the food and will consider ways to improve meal variety and quality. Your input helps us strive for excellence, and we are committed to making the necessary improvements.

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Review of
Elm Tree Court - Care Home
from D G (Wife of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

The staff are brilliant they show the care they give to my husband and are always willing to help. I have some issues with the food my husband gets. He is on a forkful diet but some meals get repeated too often.

Reply from Cameron Innes, Marketing & Communications Coordinator at Elm Tree Court - Care Home

Thank you for your kind words about our staff. We're pleased to hear they provide excellent care for your husband. We appreciate your feedback regarding the food and will review the meal variety for those on a forkful diet to ensure more diverse options. Your input is valuable in helping us improve our services.

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Review of
Tamarix Lodge - Care Home
from Helen B (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Exceptional care, she was welcomed to Tamarix Lodge to a glass of whisky and her favourite soup. Sadly, Mum passed away after a matter of weeks. The manager was happy for her to remain at the home during the end-of-life journey and the team leaders were incredible making sure she got the care she needed.

The staff were knowledgeable and caring and treated Mum with dignity and respect. When we visited, she was comfortable, clean bed, and fresh clothing and watching her favourite TV. They went above and beyond to get to know her. The team and managers put us at ease and we were confident she was safe and receiving the best care. We are extremely proud of the work they do and everyone was so friendly and helpful. The staff are dedicated and caring people. They listened, they were responsive and nothing was too much trouble. Mum was lucky to be in a care home that demonstrated compassion with great leadership and teamwork. From the bottom of our hearts ‘thank you’ for everything.

Reply from Ruth Mountain, Home Manager at Tamarix Lodge - Care Home

Thank you for sharing your touching experience. We're deeply sorry for your loss, but we're glad to hear that your mum found comfort and care at Tamarix Lodge during her final days. It's heartwarming to know that our team provided her with the dignity, respect, and personalised attention she deserved. Your appreciation for our staff's dedication, compassion, and responsiveness means a lot to us. We are honoured to have been part of your mum's journey and grateful for your kind words.

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Review of
Overton House - Care Home
from Frances R (Daughter-in-law of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

My mother-in-law through her Alzheimer’s was very difficult in her own home however once she had adjusted to her new surroundings and with the help of all the staff she became more relaxed and enjoyed the company of others around her. My husband and I found from our very first visit, to take a look

around the home, that the staff went out of their way to help and accommodate all of my mother-in-law's needs and everyone always spoke to us. This was the same throughout the 3 years she spent at Overton and even now after her passing they still welcome us. They celebrate all festivals and special occasions and engage residents in crafts, baking etc. Afternoon teas, Coronation day party. Everyone works hard for all their residents and we really appreciated this.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for your heartfelt review. We're so glad to hear that your mother-in-law found comfort and companionship at Overton House. It's wonderful to know that our staff's dedication and care made a positive difference throughout her stay and that you continue to feel welcome even after her passing. We strive to create a vibrant and inclusive environment with engaging activities and celebrations for our residents. Your kind words mean a lot to us, and we truly appreciate your support and recognition. If you ever need anything, please don't hesitate to reach out.

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Review of
Overton House - Care Home
from David R (Son of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Living in Elloughton, my Mum was some 60 miles away in Leeds and suffering from advanced dementia and unable to properly look after herself. It was clearly evident the only solution was to bring her over to East Yorkshire where she could be looked after properly. After looking at a number of care homes

it was clearly evident that Overton House was our first choice. Right from the first time we visited, the manager and the staff made us very welcome and showed us around the excellent facilities that were in place. My Mum received first-class caring care from all the staff, nothing was too much bother, and she was made welcome from the first day she arrived. The food provided was of good quality, and the staff ensured she received her medication daily. My mum was treated with dignity at all times and her personal welfare was a priority at all times. We have been kept up to date at all times regarding her health, and staff make us welcome whatever time of day we visit.

Reply from Maragret Walker, Home Manager at Overton House - Care Home

Thank you for sharing your experience and for choosing Overton House for your mum's care. We're so pleased to hear that she has received first-class care and that our team has made both of you feel welcome and supported. Ensuring the dignity, health, and well-being of our residents is our top priority, and it's wonderful to know that our efforts have made a positive impact. Your kind words mean a lot to us, and were grateful to have your mum as part of our community. If there's anything you need, please don't hesitate to reach out.

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Review of
Overton House - Care Home
from A G (Son of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mother has been in Overton House now since January 2020 and we have been very grateful to all the staff who go out of their way to help her. I live in Peterborough, and it is reassuring to know that the manager and her team are always willing to let me speak to her on the phone in between visits.

The Reception Staff are first rate. We are very lucky to have got her in to Overton House when she can get the best of care for her condition.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your kind words and positive review! We're delighted to hear that your mother is happy at Overton House and that our team has been able to provide the care and support she needs. It's our top priority to ensure that residents and their families feel comfortable and connected, even from afar. Your feedback means a lot to us, and we are grateful to have your mother as part of our community. If you ever need anything, please don't hesitate to reach out.

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Review of
Overton House - Care Home
from P H (Son of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Treat my mum really well and she seems happy. Lovely staff. All needs seem to be taken care of. Quite responsive to queries. Medical needs taken care of. Home is quite clean. Visits are easy. Thank you for looking after her.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your mum is happy and feels well cared for. Our staff are dedicated to providing exceptional care and ensuring that all needs are met. It's heartening to know that our responsiveness to queries and attention to medical needs have contributed to your satisfaction. Maintaining a clean and welcoming environment is a top priority and we're glad you've noticed. Your kind words mean a lot to us and we're grateful for the opportunity to look after your mum.

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Review of
Wilton Lodge - Care Home
from Carol T (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

What a wonderful, homely, welcoming home.
My dad has just been admitted and my first impressions and instincts were right. It is lovely.
The staff are very professional and all constantly engage with the residents. The place is very clean, with rooms cleaned and clothes and bedding washed daily. Of

course, accidents happen but this is dealt with quickly and discreetly. The home is fresh and bright.
There are lots of activities planned and all arranged in three daily slots, plus evening special events.
Great care is taken of the residents' welfare and well-being throughout the day and this is a great comfort when a loved one is put into their care.

Reply from Joycelyn Tsepko, Home Manager at Wilton Lodge - Care Home

Thank you for your wonderful review! We're thrilled to hear that you had such positive first impressions of our home and that it feels welcoming and homely to you and your dad. Providing a clean and comfortable environment is a top priority for us. Our dedicated staff members are committed to engaging with the residents and ensuring their well-being and it's rewarding to hear that their professionalism and care have made a positive impact. We understand that transitioning a loved one into care can be challenging and we're honoured to provide you with peace of mind knowing that your dad is in good hands.

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Care Homes Owned by HICA Group in East Riding of Yorkshire

HICA Group Locations in East Riding of Yorkshire (11)

HICA Group Reviews in East Riding of Yorkshire (64)

Reviews Posted for members of HICA Group

Red House - Care Home

Red House - Care Home

Tamarix Lodge - Care Home

Overton House - Care Home

Albemarle

Overton House - Care Home

Overton House - Care Home

Overton House - Care Home

Overton House - Care Home

Elm Tree Court - Care Home

Overton House - Care Home

Overton House - Care Home

Elm Tree Court - Care Home

Elm Tree Court - Care Home

Tamarix Lodge - Care Home

Overton House - Care Home

Overton House - Care Home

Overton House - Care Home

Overton House - Care Home

Wilton Lodge - Care Home

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