HICA Group in North Yorkshire | 1 Care Home

Review of
Hampden House
from Simon W (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified

way she spent her last months. Thank you.

Reply from Laura Newall, Manager at Hampden House

Thank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.

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Review of
Hampden House
from L R (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.

Reply from Laura Newall, Manager at Hampden House

Thank you for your thoughtful review. We're truly sorry for the difficult time you've gone through, but it's heartening to know that your friend was cared for with compassion and kept comfortable. Keeping families informed with kindness is a priority for us, and we're glad that you felt supported throughout. Your words mean a lot to our team, and we are grateful for your trust during such a challenging time.

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Review of
Hampden House
from Christina M (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted.

We felt really confident that we had chosen the right place for her.

Reply from Jane Hooren, Deputy Manager at Hampden House

Hello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.

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Review of
Hampden House
from Bernie G (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care, staff very obliging and caring. My mum is safe, well cared for, happy living here. Any concerns I have as her daughter are dealt with quickly and efficiently.

Reply from Laura Newell, Registered Manager at Hampden House

Thank you for sharing your positive experience with us. We're delighted to hear that your mum feels safe, well-cared-for, and happy here. Our team is committed to providing excellent care, and it's wonderful to know that any concerns you have are addressed promptly and efficiently. Your trust and satisfaction mean the world to us, and we're here to continue supporting both you and your mum in any way we can.

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Review of
Hampden House
from Martine T (Niece of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

From the first phone call to our last day, the staff and support we and my aunt received was excellent.
I lived four hours away and I was always comforted to know that my aunt was safe and supported at all times and I was kept up to speed with how she was, which was a great comfort to me.
I got to

know the staff really well and they knew who I was too. Overall experience was excellent.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff.

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Review of
Hampden House
from S T (Granddaughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

The most welcoming, hard-working and friendly team are here at Hampden House! My Granny was no longer safe living independently at home and now needs some assistance with everyday personal tasks along with some social engagement and companionship. Hampden House has delivered on all of the above and

she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you.

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Review of
Hampden House
from C G (Respite Resident) assisted by family/friend published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

They made me feel very welcome all the staff were nice. Lovely place, clean and tidy, they were very helpful with my daily needs.

Reply from Jane Hooren, General Manager at Hampden House

Hello, thank you for taking the time to complete a review. I am pleased to hear that you felt welcomed during your stay with us and that everyone was helpful. I will pass your lovely comments onto our teams.

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Review of
Hampden House
from J T (Respite Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

Overall satisfactory and apart from one day (Tuesday) the meals were good although limited choice. My room was a good size and clean on arrival but no cleaning of my room or ensuite was done during my week's stay. No activities or services were offered, I had to ask for everything. Most of the staff

were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to send in a review. I would like to apologise that your stay was not as what we would expect here at Hampden and I will speak to the teams involved to ensure this does not occur again. I hope that this has not put you off returning to the home in the future.

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Review of
Hampden House
from Linda O (Daughter of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

Hampden House was chosen by us after extensive research and visits to alternative care homes and we as a family couldn't be happier with the care provided. All staff have proved to be kind, courteous and helpful at every level and the atmosphere is welcoming most importantly our mum is happy to call

Hampden House her home.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for taking the time to complete a review. I am pleased that after such an extensive search for a care home. That your mum is happy to call Hampden her home. This speaks volumes. All our teams work hard to ensure that Hampden is a warm and welcoming home. I will pass on your review to our teams.

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Review of
Hampden House
from P O (Respite Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience

I was only a resident for one week - but this enabled me to get back on my feet! So thank you, everyone.

Reply from Jane Hooren, General Manager at Hampden House

Hello and thank you for your review. We were glad that we could assist you at such short notice and how this enabled you to get back onto your feet. everyone.

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Review of
Hampden House
from Barbara B (Respite Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience

Everything was quite good but certain staff were not trained to care or make beds.
Some staff were really thoughtful need heating night and morning.
I have sat cold, they bought me a blanket.
Worst things are the beds.
I am allergic to rubber and sweat every night.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for your review. I am sorry to hear that you felt some staff were not trained to make a bed. We will look into this and ensure going forward that beds are made correctly. Our care team undertake a comprehensive induction and are supervised through this. We will review our processes. I was glad to see that on occasions when you felt cold you were provided with a blanket. In regard to our mattresses the outer cover is made from Polyurethane which is a plastic material, and not rubber. Had we been aware of your discomfort we could have supplied a mattress topper.

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Review of
Hampden House
from Jackie L (Respite Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience

I needed care following spine surgery. At short notice Hampden House provided exactly what I needed. I felt the staff were friends with each other and this made for a lovely atmosphere - which I benefitted from very much.
Thanks to all.

Reply from Jane Hooren, General Manager at Hampden House

Hello - thank you for such positive feedback - I was happy that we could assist at such short notice. The teams at Hampden all work together to ensure that Hampden has a friendly atmosphere. And I was delighted to hear that this had benefited you. I will pass on your comments to our teams.

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Review of
Hampden House
from Andrew L (Son of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

A caring and compassionate sanctuary. My mother who is now 101 has been here for several years is content here and for the rest of the family. It is a solace and reassurance to know she is secure and well looked after.

Reply from Jane Hooren, General Manager. at Hampden House

Hello. Thank you for such a positive review. Our teams work hard to enable all our residents to be in a safe, caring, kind and compassionate home. It is a pleasure to look after your Mother, who loves to chat with us all, and is a great character.

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Review of
Hampden House
from E K (Daughter of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

Having experience of several nursing homes over the past year, I was very relieved to find Hampden House. The home has a wonderful, welcoming family feel about it, and there is always some activity going on. The residents are treated with utmost respect and the staff seem happy and enjoy their work.

The quality of care provided for my mother who has complex needs has been exceptional. She is safe, comfortable and happy in her new home. Any concerns raised are dealt with immediately by the management who are approachable and have ensured my mother's needs have been met.
This is a wonderful care home which feels like home.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for such a positive review of your Mothers and yours experiences at Hampden House. I have shared your review with the rest of the teams in Hampden, who are highly delighted that all their hard work has been recognised.

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Review of
Hampden House
from P K (Son of Resident) published on 24 January 2023

Submitted via Postal Card • Report

Overall Experience

Excellent on all levels, from the point of assessment and assistance in encouraging the transfer from home to the care facility all the was through to support at the time of my father's passing. The humanity displayed at all times was unfailing, the care and dignity preferred was unstinting and made

the process more positive than I could have helped for.

Reply from Jane Hooren, General Manager at Hampden House

Hello, thank you for writing such a positive review, of the care your father received. At a time that must have been very difficult for yourself and your family. Our team work hard to ensure that all our residents are shown compassion and empathy. Whilst also supporting our resident's families as well. I have passed on your compliments to our care team.

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Review of
Hampden House
from C W (Wife of Resident) published on 31 October 2022

Submitted via Postal Card • Report

Overall Experience

Not enough staff.

Reply from Jane Hooren, General Manager at Hampden House

Good afternoon, thank you for your review. I am sorry to hear that you felt the home, did not have enough staff on duty, during your husband's stay. Our staffing levels are constantly under review and adjusted accordingly, to our residents dependencies. There may have been agency staff on duty, we have now successfully recruited our own part- and full-time staff.

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Review of
Hampden House
from J P (Resident) published on 15 August 2022

Submitted via Postal Card • Report

Overall Experience

Hampden House suffers from its age. Some things are missing that are available in newer facilities - showers in rooms, dining facilities newer and more moveable.
The gardens are lovely and outside seating areas very pleasant and comfortable. When I stayed here some six or seven years ago the bar was

more lively and popular for pre-dinner drinks. The staff try hard - maybe the clients are to blame!

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Review of
Hampden House
from Freda B (Daughter of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience

Very impressed with Hampden House. Would have no hesitation in letting my mother return for future stays.
Activities: my mother was reluctant to leave her room as is very nervous about her toilet needs.

Reply from Val Baggott, Operational Support Manager at Hampden House

We will always be delighted to welcome your mother back to Hampden House and will look forward to seeing her again.

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Review of
Hampden House
from J S (Respite Resident) published on 24 June 2022

Submitted via Postal Card • Report

Overall Experience

Came in after a spell in hospital for respite care, was feeling very fragile and unwell, after three weeks in Hampden House I am returning home and feeling so much better. The staff, all the girls, have been delightful always being willing to help or make you comfortable and at all times. The chef has

brought back my appetite. I have enjoyed every meal with plenty of choice. This is a miracle as I have not had any appetite even before hospital! Very many thanks. Hope to return for more respite care - holiday pick me up!

Reply from Val Baggott, Operational Support Manager at Hampden House

We are so pleased to hear that you are feeling much better after your short 'holiday' with us. We all send you our very best wishes from Hampden House.

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Review of
Hampden House
from K R (Cousin of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

Staff always willing to respond to worries/queries for relatives living at a distance. Their care for my cousin was obvious, many going to extra mile to encourage their participation in the excellent programme of activities.
The home itself, its gardens, its welcoming dining room (where we could join

my cousin for meals) and library, conservatory, huge lounge with her facility we are all top-notch.

Reply from Val Baggott, Operational Support Manager at Hampden House

Thank you so much for your feedback from all of us at Hampden House.

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HICA Group Reviews in North Yorkshire (76)

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