The Park Lane Healthcare Group Ltd in East Riding of Yorkshire | 1 Care Home

Review of
Magnolia House
from C B (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother was a resident in magnolia house for close to a year. I can honestly say the staff and home are of an exceptional standard. Even towards the end of our mums life we could come and go as we needed to, the carers popping in to ask if we needed anything, ensuring our mums comfort levels and

ensuring any questions we had got answered with the care and sensitivity required. Strangely now I have no requirement to visit I find I'm actually missing the home. The friendly staff saying hello with a genuine smile, I can only thank them from the bottom of my heart for all they have done

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to add a review for Magnolia House. Your words will be shared with the staff team who are always motivated to hear they are doing such a good job.

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Review of
Magnolia House
from Amanda N (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mum moved into Magnolia House in May 2024. She loved the garden and enjoyed watching the ducks on the pond. All the staff were always helpful and answered any questions we had. The home is beautifully furnished and always looks clean and there is no smell like we experienced in another home. Towards

the end when my mum needed more care she changed rooms but the level of care didn't change if anything it actually got better. The staff supported us until the end there was no limits on the time we could spend with my mum and no question of how many of us could visit. The staff were with her when she passed away so she wasn't alone which gave us comfort as a family. Even after her death management continued to support us and helping us in any way they could

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your kind words and for taking time to submit a review for Magnolia House. I will make sure that this is shared with the staff and I know that they will appreciate this.

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Review of
Magnolia House
from Katie W (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

What a truly amazing home.
My father arrived from hospital in a terrible state but the staff were kind and considerate to him settling him in and cleaning him up. Feeding him throughout the day and some days going in every half an hour to give him drinks when he wasn't drinking enough. My mother joined

him in the same room a few weeks later.
The home is like no other, there is no smell! Beautiful plush carpets and modern dining areas with huge gardens.
Activities throughout the day and they spend a lot of time getting to know each resident individually.
All the staff are so happy and genuinely love caring for the elderly.
Nothing is too much trouble.
Food is very good.
Sadly my father passed away last month, a member of staff didn't leave our side while he took his last breaths.
I'm so relieved that my mum is safe, cared for and happy in there.
I would certainly go in there later in life if I needed care.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you so much for taking the time to share your feedback on the care at Magnolia House. For us to know that your experience has been 5 star is incredibly important to us. I will be sure to share this with the team, and I know they will find it extremely motivational.

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Review of
Magnolia House
from G M (Niece of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My auntie came to Magnolia for daycare once a week to start with, this service was reasonably priced. We then as a family increased it to two days a week due to the fact she enjoyed it so much. All the staff went above and beyond and made her feel at home straight away. My auntie made some amazing bonds

with care staff and other residents which she cherished. Staff were extremely attentive and nothing was ever too much. My auntie enjoyed all the activities especially bingo, and was always something to do!

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Review of
Magnolia House
from J W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum lived at Magnolia House for 3 years, during all this time I have always felt confident that hr welfare has been the most important thing to everyone there, her every need attended to at all times. The family have always been consulted and kept informed of her needs and any changes. When mum became

very poorly at the end, the care and attention given to her and our family can only be described as exceptional.

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Review of
Magnolia House
from Stanley O (Husband of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Knowing my dear wife is so well looked after allowed me to travel down south to my two daughters and spend 10 days with them over this Christmas. I had no worries to do this. I have always been allowed to go with them on any of the days out which are sometimes organised which of course is excellent!

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Review of
Magnolia House
from Debbie C (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers at Magnolia House are utterly superb. They are amazing, very caring, attentive and go that extra mile. Mum settled in immediately and has never been upset or wanted to leave. She has been taken out with my dad on a very special trip to Hornsea and also out for fish and chips. There are functions

held especially for the residents with singing, crafts and gardening. I cannot fault this home at all. Brilliant.

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Review of
Magnolia House
from Richard C (Nephew of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I cannot praise Magnolia House enough. My elderly aunt lived there for four years. Her care was second to none. Both my parents ended up in different homes but the care and love given to my aunt surpassed anywhere else. She had a gorgeous ensuite bedroom to herself overlooking the private extensive

gardens. The staff were always very considerate, patient and caring. She was very happy there all the time. She loved it. She made numerous friends and family could visit anytime. Parking was always available on site.
Particular thanks go to the manager who went the extra mile to look after my aunt's interests and manage her affairs. She managed her staff exceptionally well and the staff would keep me regularly informed of her progress. I have no hesitation in recommending Magnolia House to any concerned family looking to house one of their relatives.

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Review of
Magnolia House
from A A (Granddaughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

My nan was only in Magnolia House 3 months before she passed away but the care all the staff gave my nan was amazing they always gave her dignity, respect and a high quality of care you brought us sunshine in our darkest days, nothing at all was too much trouble. You always brought a smile to Nan's

face, she loved you all. As a family we cannot thank you enough for all you have done for us throughout the 3 months Nan was with you. You are all a credit to Magnolia House and we would not have got through these tough times without you. Each and every staff member is amazing with pure passion. You made us feel like part of the Magnolia House family as well as helped us make lasting memories with Nan. Thank you Magnolia House for being outstanding but most of all for being the beautiful people you are.

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Review of
Magnolia House
from N G (Son of Resident) published on 26 May 2024

Submitted via Website • Report

Overall Experience

The support when my mother was suddenly needing care was really helpful at a difficult time. The management responded quickly and helpfully to my initial enquiry, and were able to sort a room taking account of my mother's wishes. Once there the care staff showed compassion and support and made it as

good as possible, for both my mother and our family when visiting. It was lovely to see their kindness and professionalism.

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Review of
Magnolia House
from Y E (Niece of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Lovely care home, warm and welcoming. Understanding my aunt's needs and always doing their best to meet her needs, taking time with her when she needs support.

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Review of
Magnolia House
from Nicola R (Daughter of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

My mum is a resident at Magnolia House and has been for the past 2 years. The staff are amazing, they have bucket loads of patience, kind and very caring. I can't fault the care that they give my mum. She is very settled, she always looks clean and tidy.

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Review of
Magnolia House
from G P (Son of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

While she was in your care, she was reasonably happy, clean and healthy until the last few months when her body shut down. The carers, cleaners and all staff were great helpful and professional.

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Review of
Magnolia House
from Helen J (Daughter of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

Dad was a resident at Magnolia House for seven weeks for end-of-life care. I cannot express enough what a lovely place this is. The whole team are fantastic; they looked after Dad so well. Nothing was ever too much trouble. The staff took care of all Dad's needs with such kindness, dignity and respect.

I cannot thank them enough. As his family, we were welcomed with the same kindness; it felt like we'd known everyone for ages. I would not hesitate to recommend Magnolia House to anyone who needs residential care.

Reply from Lindsay Altoft, Manager at Magnolia House

Thank you so much for your heartfelt review. Your dad, even though he was with us for a short time, has left a lasting impression on all of us. He was a true gentleman and will be missed by us all.

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Review of
Magnolia House
from Michele N (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

This is the second time we have used Magnolia House Care Home for respite for my mum, I can't thank the lovely carers enough, all really kind and could relax knowing my mum was having the best care.
Great range of activities, the summer fair was very enjoyable and everyone's families were made welcome.

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Review of
Magnolia House
from Paul B (Son of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been in Magnolia House for six and a half years. The care has been excellent. The staff have been incredibly caring and I'm sure the care made my mum very comfortable. Any concerns that I had over the tears (very few) were catered for by the well-run home.

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Review of
Magnolia House
from C L (Cousin of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

While the overall experience is good, there are some weaknesses, particularly in communication. As next of kin to a resident, i have not always been informed of, for example, medical problems and in one case the necessity for a hospital visit and the date in which discharge back to the home occurred.

With my visits being ad-hoc and not at regular times, I have, albeit infrequently, a lack of courtesy in speaking to the resident, particularly at mealtimes and I get the perception that perhaps a lack of available staff on some occasions leads to pressures on the staff at, for example, mealtimes. It does not seem to always have fixed mealtimes and the main meal menu appears to be limited, or not fully explained as to the choices available. My cousin says it is not always fully explained as to the medication she is given after hospitalisation or a doctor's visit. The flexibility for visiting is to be commended and the activities available for those who wish to take part, are very varied.

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Review of
Magnolia House
from Nigel M (Nephew of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

The standard of care and compassion given to my uncle was beyond any level of expectations.
The carers treat him like one of their family and was given the respect as such.
The home is well laid out, warm and welcoming.
Nothing is too much trouble for the carers. Visitors and Residents are treated

like friends and families, a very homely environment

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Review of
Magnolia House
from S R (Daughter of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

So pleased with how well my mum is being cared for. She was neglected whilst in hospital but within a couple of days of being at Magnolia House, they had her washed, dressed, sat up, a hair cut and all her matted hair brushed and sorted. Mum seems very settled and the brilliant care is reflected in

her happier moods. Her room is very clean, the staff very caring and understanding, and there is not a single thing I could fault the home for.

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Review of
Magnolia House
from Kevin S (Son of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

When I first looked around this care home I was very impressed. The rooms were spacious and with great views. The manageress was extremely polite and helpful. The staff are fantastic in all ways. My dad looks very well and receives outstanding care. I asked the staff to do something for my dad, it was

done with no problem. Communication from Magnolia House is first class, I am always kept informed of anything. Would highly recommend this care home.

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Care Home Owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire

The Park Lane Healthcare Group Ltd Locations in East Riding of Yorkshire (1)

The Park Lane Healthcare Group Ltd Reviews in East Riding of Yorkshire (99)

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