The Park Lane Healthcare Group Ltd in South Yorkshire | 3 Care Homes

Review of
Moorgate Lodge
from F L (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into Moorgate Lodge in January from hospital following a fall at home. From our first initial meeting/visit to the home, we were made to feel very welcome and felt that Moorgate Lodge was the place that would meet our mum's physical, social and emotional needs. The home manager was very

warm, welcoming and knowledgeable. I knew her aim was for her staff to deliver person-centred, evidence-based care to my mum. Which they did and more. Mum received a high standard of care from all members of staff. I stayed with Mum during her last night and I witnessed a high standard of care delivered to Mum with empathy and compassion. The home is tranquil but also has many activities to choose from, well furnished and very clean. Thank you to everyone at Moorgate Lodge.

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Review of
Moorgate Croft
from A H (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Moorgate Court for nearly one year. The care she has received has been outstanding. Cast staff are attentive and always make sure residents have a drink. Staff all and treat residents with respect. Mum has had a couple of medical issues recently. She got seen and treated

quickly due to the diligence of the staff and management. I know Mum is looked after very well and she appears to be happy.

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Review of
Moorgate Hollow
from Susan R (Sister of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

What an excellent care home! Everything is A*+ From the kind, thoughtful, caring and friendly staff to the cleanliness of the place. You are always made to feel welcome from the moment you walk in. But the main part is the connection the staff share with the residents, sitting holding their hands, talking

to them and being involved in a range of activities with them. It's a home from home place for them. We sadly lost our sister, but we still visit regularly and are always welcomed. We couldn't be more grateful for the high quality care she received. Moorgate Hollow has become a part of our family!

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Review of
Moorgate Hollow
from Desney W (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

An absolute amazing care home, we couldn't have been any happier with the highest standard of care my Aunty received from amazing, hard working and friendly staff who always go above and beyond. The home is run by a hard working, fantastic manager who is approachable and works hard to ensure the residents,

staff and families are happy and receiving the highest quality care and support.
Always an amazing atmosphere, the range of activities is incredible and the home is always clean, bright and well maintained at all times. I would definitely recommend Moorgate Hollow, the best care home there is!

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Review of
Moorgate Lodge
from Michelle C (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Since our mum came to live here (2 years, just over) we have had peace of mind that she is well looked after and cared for. All staff are lovely and friendly and are for the most part consistent in caring for our mum.

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Review of
Moorgate Hollow
from A C (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I cannot fault Moorgate Hollow, the manager and carers are second to none. Dad has been in the home since November 2024 and really ill for a lot of the time, the care Dad has received has been exceptional tending to Dad's every need with compassion, empathy and professionalism. I could not have wished

for a better home than Moorgate Hollow for Dad, nothing is too much trouble and I know Dad is in safe hands. The home is very clean and well-presented with nice rooms. It also offers the residents lots of activities in-house and trips out which the residents love.

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Review of
Moorgate Hollow
from Ann C (Daughter-in-law of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

We receive excellent care from the very friendly and efficient staff, they try to accommodate everything we have requested. You have asked for a review on the food and drink, it's very hard to comment as never they're during meal times, but my mother-in-law says the meals are very nice. We have peace

of mind knowing she is receiving excellent care.

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Review of
Moorgate Hollow
from J F (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Moorgate Hollow for 15 months during which time her care has been exceptional. Nothing is ever too much trouble for the extremely professional and caring team who go above and beyond to ensure the well-being of the residents. There has been very little change in staffing

personnel during this time, which helps to ensure the individual needs of the residents are compassionately managed and everyone is treated with dignity and respect.
The communal areas, as well as the residents' rooms and en-suite shower rooms, are always spotlessly clean and there is a fresh smell throughout.
The manager has an excellent leadership style with exceptionally high standards and a clear desire to ensure each resident is well cared for. She has a constant drive to enhance the home and always engages family members in seeking feedback and ideas for improvements.
I wouldn't hesitate to recommend Moorgate Hollow, and I feel fortunate my mum resides here.

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Review of
Moorgate Hollow
from Julie C (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

I cannot praise the manager and staff at Moorgate Hollow highly enough, they are all so friendly and caring. My Dad has his own en-suite room which is beautifully decorated and is spotlessly clean, as is the rest of the Hollow. He is always clean and tidy. He thoroughly enjoys the activities that take

place daily. He loves the food. All in all, I couldn't ask for better care for him.

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Review of
Moorgate Hollow
from Hayley P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My father has been a resident since November 2024. The place is amazing. All staff are so welcoming and friendly, it is spotlessly clean and exceptionally high standard. The food served to residents always looks healthy and delicious.
Upon his arrival at Moorgate Hollow, Dad was very frail and weak.

The staff were all very caring and concerned about my father and said they would do their very best to build him up and get him stronger. The manager put our minds at rest, she is wonderful with everyone and a credit to Moorgate Hollow.
Dad has now gained weight, he is eating really well and walking much better with a frame, he isn't using the wheelchair we took in for him initially. He looks like a different person from the one who went in back in November.
All the staff are excellent, so patient and caring and they always have time to chat and update us on Dad and how he is doing. I wouldn't hesitate to recommend Moorgate Hollow.

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Review of
Moorgate Croft
from R C (Niece of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My auntie came into the home in April and has made massive improvements physically and mentally.
The home is so welcoming the staff are lovely and very professional at all times.
The manager is amazing, she has supported and made the transition for my aunty so much easier to stay in the home and be

happier.

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Review of
Moorgate Croft
from M S (Daughter-in-law of Resident) published on 4 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum-in-law has settled into her new life at Moorgate Croft lovely.
The staff are so caring and considerate of her needs. A lot of activities are organised which I know she enjoys very much. She also enjoys occasional outings. She tells us that meals are very good and I can see that her health and

well-being have improved. Family visits are welcomed at any time and all staff are very friendly. Lovely atmosphere throughout the home.

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Review of
Moorgate Hollow
from Carolyn W (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Dad has an onset of vascular dementia and we were concerned about his safety, we found Moorgate Hollow and were instantly impressed. Bedrooms are a good size with ensuite shower rooms/a plus for us. The home is well run by a manager who is very approachable nothing is too much trouble for her and her

fantastic team of staff. Dad was initially admitted on a respite basis a few months ago and as his current state of dementia is not severe we were concerned it was the right level of care he needed at this stage, but it soon became apparent it was the right decision at the right time. Staff have been very supportive to both us and Dad addressing any concerns we may have whilst giving constant updates on his wellbeing, all the staff are great in making sure Dad is happy and involving him in the constant ongoing activities, he has been out with their activity coordinator a few times which he has loved. All in all, we are happy in the knowledge dad is safe and well cared for with his personal needs and dignity being met.

Reply from Claire Lane, Marketing & Hospitality Manager at Moorgate Hollow

Thank you for your kind review. I am so pleased to hear that your Dad is happy living with us and I will pass your kind words onto Leighann and her team.

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Review of
Moorgate Croft
from W R (Sister of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

After brief spells of respite, my sister made Moorgate Croft her permanent home in 2020. It was all due to her father's illness and shortly after the pandemic in 2020 that it became clear that my sister needed 24/7 care! She is very happy here, adores all the staff who under the expert management of

the manager show my sister the love that she deserves.

Reply from Claire Lane, Marketing & Hospitality Manager at Moorgate Croft

Thank you for your kind words. We are delighted to hear that your sister is happy at Moorgate Croft. It is our pleasure to provide a caring and supportive environment for all our residents. We hope that your sister continues to thrive here and that you remain a part of our community.

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Review of
Moorgate Croft
from A J (Daughter-in-law of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Overall I think that Moorgate Croft is a caring and welcoming home. My relative appears comfortable and happy. I am always informed of anything untoward that happens and am involved in her care. I have one concern regarding my relatives' clothing. I understand that there must be mounds of laundry from

the residents but despite putting names on absolutely everything, clothes seem to go missing. This is very frustrating when I find her in clothes that are not hers, of course, there is the money that I have spent. Other than that I am happy with her care.

Reply from Claire Lane, Marketing and Hospitality Manager at Moorgate Croft

Thank you for taking the time to share your feedback about Moorgate Croft. We're glad to hear that your relative is comfortable and happy here. It's important to us that residents feel cared for and valued, and we're pleased to know that you feel involved in your relative's care. We understand your concern about missing clothing. We take this issue very seriously and are committed to ensuring that all residents' belongings are treated with care. We have processes in place to minimize the risk of lost items, but we will review these procedures to see if there are any improvements we can make. Thank you again for your feedback. We value your input and appreciate the opportunity to improve our services.

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Review of
Moorgate Croft
from M R (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I find my daughter has come on fantastic since she has been here. They have done so many things now that she wasn't able to do before. She loves it in the home. She loves all the staff.

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Review of
Moorgate Lodge
from K B (Niece of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

The above home is like heaven to my uncle and he is looked after by first-class staff and nothing is too much trouble for them.

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Review of
Moorgate Hollow
from C H (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

It's just under a year since my father arrived at Moorgate Hollow under exceptional circumstances. There was only one choice for us where we knew he would receive the gold standard of care he deserves and we wished for him.
This is his home! His room is decorated and furnished how he would like it

with his own furniture and belongings, no matter what you ask for the team goes above and beyond to ensure it happens and the actions are swift.
My dad is cared for and loved, continuously fed excellent food, and entertained not only by an activity coordinator but all the staff.
The home is extremely well run by the manager who is very knowledgeable and approachable, she works hard to ensure that the residents are happy first and foremost but that the team that works with her are happy in their work too.
Dignity and respect are of high importance as is communication with the resident's family.
The "hollow" family are our family.

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Review of
Moorgate Lodge
from K P (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved into a very comfortable, good-sized room with a patio door. We created a small garden area for her where she watches the wildlife on her bird feeders. As she is virtually bedbound, this is a pleasure for her.
Nursing and caring needs are well taken care of. The only downside being the

lack of social interaction. We as a family visit daily, but other than that daily activities or interaction from staff is limited.
I appreciate Mum is not able to participate in games, quizzes etc but a little conversation would be all we ask. Staff converse with family when we are there.

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Review of
Moorgate Lodge
from E C (Granddaughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly.
Clean, welcoming, and well-looked-after environment.
Lots of nice activities for residents.

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Care Homes Owned by The Park Lane Healthcare Group Ltd in South Yorkshire

The Park Lane Healthcare Group Ltd Locations in South Yorkshire (3)

The Park Lane Healthcare Group Ltd Reviews in South Yorkshire (172)

Moorgate Lodge

Moorgate Croft

Moorgate Hollow

Moorgate Hollow

Moorgate Lodge

Moorgate Hollow

Moorgate Hollow

Moorgate Hollow

Moorgate Hollow

Moorgate Hollow

Moorgate Croft

Moorgate Croft

Moorgate Hollow

Moorgate Croft

Moorgate Croft

Moorgate Croft

Moorgate Lodge

Moorgate Hollow

Moorgate Lodge

Moorgate Lodge

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