Yorkare Homes Ltd in North Yorkshire | 2 Care Homes

Review of
Haxby Hall Care Home
from Sue W (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

This updates a review that I wrote last August. I've been delaying a further review to allow time for improvement, but now feel that I cannot delay any longer. I do still hope things improve as there are positive aspects to the home.... a new chef, in post this year is bringing about positive change

to the menu for example, but I have recently had to raise concerns about staffing levels, and multiple issues that boil down to poor communication.
I do feel that there is an intention to improve, and on the whole Mum is happy, but much of that is down to my proximity to the home and therefore her daily contact with me.
Recently there have been more agency staff in the building at nights and on one night in particular only one person in the building was actually based at HH. I was disappointed not to see management stepping in in that situation.
There are carers who care... this home could be so much better but it needs major improvement in systems, communication and management

Reply from Charlie Parker, Home Manager at Haxby Hall Care Home

Thank you for taking the time to share your feedback and for your patience as we work to make ongoing improvements. Your input is incredibly valuable to us, helping us identify areas where we can improve. We're delighted to hear that you've noticed positive changes, particularly with the new chef and the improvements to the menu. We understand the importance of consistent staffing and are actively working to strengthen our team and improve communication throughout the home. Please know that we remain committed to making the necessary changes and truly appreciate your continued support. We're pleased to hear that, despite the challenges, your mum is happy. We will continue striving to uphold a high standard of care and look forward to demonstrating further progress in the coming months. Your ongoing feedback is always welcome.

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Review of
Haxby Hall Care Home
from Jane M (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My little Mum had 5 weeks of Respite in Haxby Hall and the whole team was just fantastic! The manager, was so supportive of our situation and just so real, there is nothing pretentious about this place or the lovely staff. All of them genuinely cared about us and when mum was really poorly and confused

they were so gentle and sincere in the way they cared for her, lovely, solid, kind, funny, experienced team of first class staff. (only thing I would ever change is the noise in the corridors from the call bell and maybe get some dementia friendly tv remotes)- Cannot thank them enough for being the best.

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Review of
Haxby Hall Care Home
from Lyndsey S (Friend of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Since my friend moved in the care of Haxby hall she has received amazing care in the most wonderful surroundings. The team have been amazing. A very big shout out to one of the staff members, who has encouraged my spirited friend to socialise more and leave her room to help her mental health. Another

staff member has also been very caring and helpful when my friend has needed support. Tea is a favourite of my friend and she reliably tells me the ladies do a very good job of it. 100% recommended to others .

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Review of
Haxby Hall Care Home
from Jan K (Wife of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

This was my husband's second time for respite care. He was welcomed back so warmly and kindly and settled in quickly. The surroundings are beautiful, the staff are kind, caring and efficient. From the minute you walk in, to be greeted by the lady on reception, to the managers, the carers, the chef/cook,

just everybody. You know that this is a good place and you can leave your loved one in safe hands. The fact that this was my husband's second respite stay at Haxby Hall and has already agreed to a third when I need a break, says it all.

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Review of
Haxby Hall Care Home
from Diane K (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I attended the Annual Staff Awards social afternoon at Haxby Hall Care Home with my elderly Mum (resident) Jan 25.
I was impressed with the hard work and dedication of the Management and Carers working together to provide an excellent buffet and party afternoon for the residents and visitors.
Well

done.

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Review of
Rawcliffe Manor Care Home
from D J (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum says all the staff are helpful and friendly, as do I. Management are excellent overall cleanliness is good but the bathroom floor always looks like it needs cleaning because of the material its made from. Activities are good but not aways good for someone who can't see or hear well.

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Review of
Haxby Hall Care Home
from Sue C (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I find the whole experience from a family members point of view very positive indeed. It's a beautiful care home that I'm so happy to see my Mum in.
It's very clean and the staff are very attentive to both me and my Mum.
I've found communication very good.

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Review of
Rawcliffe Manor Care Home
from M H (Friend of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Every member of staff we met today was courteous, helpful, and considerate. We felt relieved that our old friend was secure and thoroughly well cared for.

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Review of
Haxby Hall Care Home
from J P (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My parent moved into Haxby Hall shortly after it opened. The transition from living in their own property to living in a care home was never going to be easy but Haxby Hall is a warm and welcoming environment with a staff team who do all they can to ensure that life for residents is as comfortable and

enjoyable as possible. Any issues raised have been promptly responded to and I feel confident that my parent is being well looked after. Before moving there accessing a GP had been nigh impossible but now they get proper access to a GP and their chronic health issues are now well managed. Food has been the only disappointment, meals can be very good sometimes but the choice and quality could be much better. Management is fully aware of the situation and working to resolve it with the appointment of a permanent head chef. The decision to move to a care home was not easy but Haxby Hall has been the right choice for my parent and the whole family.

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Review of
Rawcliffe Manor Care Home
from Jacqui R (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

The hardest thing is when your parent goes into care but I cannot thank the new manager enough for the changes implemented here at Rawcliffe Manor, more staff, more trips out, and activities for all the residents if they choose to do so a variety of going up into the cinema, into the bar or just quite

time with a one to one carer it means the world to know they are getting this stimulation as we know each resident is unique and have different needs.
Thank you all so much for everything you do we really appreciate you.

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Review of
Rawcliffe Manor Care Home
from Linda J (Wife of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

I was so anxious when my husband needed to move into a care home. From the very beginning, the staff have taken excellent care of both my husband and me, especially in my darkest days. Even though my husband can't always truly communicate, the staff respects him and still gives him choices. They anticipate

his needs and give him a home now that he cannot live in ours. He is always clean and well-dressed. I cannot praise all the staff enough.

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Review of
Haxby Hall Care Home
from C W (Resident) assisted by family/friend published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Superb new building, fixtures and fittings.
Spacious rooms, kept clean and tidy.
Staff helpful, some more assertive than others.
At times residents have to wait too long for assistance.
Facilities/activities been poor due to staff shortages therefore not enough "stimulation"/interaction for residents,

at times.
Food on the whole is good but again hit/miss with kitchen staff.
Early days still, but needs more "daily staffing" levels.

Reply from Lisa Stewart, Home Manager at Haxby Hall Care Home

Thank you for your review, all feedback is taken constructively especially with only being open for 12 weeks. I would like to reassure you and your mum that we do analyse call bell times every day and monthly via an audit. We have found that 98% of calls are answered in a timely manner and have had very few concerns regarding these from other residents. Regarding activities, our Activity Lead had to have unforeseen time off which did reduce the amount of activities on offer when first opening. Other team members have now been recruited to expand that team and offer more activities going forward, 7 days a week. Likewise in the kitchen, we are now expanding this team as our resident numbers are increasing. I am confident that over the coming weeks, many improvements will be noted.

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Review of
Rawcliffe Manor Care Home
from Geoffrey R (Husband of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

My wife was well cared for until, as we all expected, her Alzheimer's took a turn for the worse. She then needed full nursing care.

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Review of
Rawcliffe Manor Care Home
from Darren A (Son of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

Rawcliffe Manor is a wonderful, safe place. The staff are very patient and caring. Our only issue is I feel the staff are overworked and could do with more support or more employees.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your kind words and comments about the team. We have recently completed a successful recruitment day and have new team members joining us next week. In the meantime, our management team work 7 days a week and will support the care team where necessary.

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Review of
Rawcliffe Manor Care Home
from C W (Resident) assisted by family/friend published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Not enough interaction to stimulate. Activities often on the ground floor (seem to be in Haven lounge) with dementia residents. The carer is very good.
Had two issues at the dining room table, another resident raising voice and saying I was sat their place, so ended up sitting by myself. Can the seating

be more engaging, pushing two tables together? I feel isolated at times. The home/rooms are really lovely, staff are nice too. I know it's early days. Thank you.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for the kind words regarding the care team and your honest feedback. We have a new team member joining the activities team soon which will increase the amount on offer around the home. We will also resolve any issues in the dining room.

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Review of
Rawcliffe Manor Care Home
from Sylvia L (Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

I find that I am well looked after. The staff are helpful, very pleasant and are pleased to put themselves out. Both day and night staff provided whatever is needed.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your feedback and kind words about the care teams. Our activity team will have another team member joining soon which will increase what we have on offer.

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Review of
Rawcliffe Manor Care Home
from L N (Wife of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

My husband has dementia and is double incontinent. He stayed at Rawcliffe Manor for two weeks respite. I visited him at 10.00 am and found that his cooked breakfast had been placed on his desk and was stone cold. He was lying in bed soaked in urine, as were his clothes and bedding. I went to get

help and spoke to a carer. She said 'I thought there was a smell when I took his breakfast in'. I then asked for him to be showered. The response was 'he had a shower yesterday'. It doesn't matter how many showers he had, he needed one then. This should not have needed me to chase this.
I handed in a letter, addressed to the manager when I collected my husband.
When I unpacked, I found that my husband had no socks returned, in fact he had been sent home in leather shoes, minus socks. Also, his toothbrush and toothpaste had not been used.
I then sent an email to the Yorkare company, who did respond to say that they would look into the matter. No, they did not get back to me.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

We apologise for not providing our usual high standard of care. As a result of this incident we provided further training for the care team involved on the day of your husband's discharge and discussed your concerns with the whole team to ensure this does not happen again. I was assured by the team member that you spoke to that the comment that your husband had a shower the previous day was not intended to mean that he could not have one every day if it was requested or required. This comment was merely made as a reassurance that your husband has had showers since his admission. We offer showers or baths daily if requested for any resident. Our Area Manager also reviewed our actions in response to the complaint.
Since your meeting with our Dementia Care Manager, to discuss the concerns in your letter, we did attempt to contact you by email, telephone and post but we did not get a response. We are happy to discuss this with you and have attempted to call you again today.

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Review of
Rawcliffe Manor Care Home
from Jenny D (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

Mum came to Rawcliffe last autumn and seems to have settled in well, though naturally, it took a little time to acclimatise, she seems happy and joins in some of the activities. The staff are lovely and she has a couple of ladies in particular she teams up with, which is great. The facilities are lovely,

very comfortable and we are settled knowing she is in good hands and help is on hand when she needs it. We are waiting for an around-the-neck buzzer for Mum as she feels unsteady on her feet and had fallen a couple of times out of reach of the help button and are assured this is being looked into and we will all be happier when it arrives. Value for money - it seems to be about the going rate for these types of homes, so cannot complain.

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Review of
Rawcliffe Manor Care Home
from L B (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

I have had a positive experience since my mum has been living in Rawcliffe Manor Care Home. The permanent staff are all very caring. I feel able to approach any of them with questions about my mum and everybody is always keen to help.
It is very good in the haven that the staff sit in the lounge with

the residents and offer some entertainment and company for them when the specific entertainments person is not there.

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Review of
Rawcliffe Manor Care Home
from J M (Daughter of Resident) published on 24 January 2023

Submitted via Website • Report

Overall Experience

What an excellent place, fabulous living for all. My mother asked to go back into the home permanently after spending a couple of respite weeks there. She feels happy, relaxed and cared for. The staff are exceptional, always ready to listen, give emotional support and constant care. They treat the residents

like a family, one big happy family! When you enter the home you can feel the warmth from staff and residents, the atmosphere is infectious. My mum loves the activities and these are accessible for all residents. The difference it has made to my mum is so satisfying. I have my mum back!

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Care Homes Owned by Yorkare Homes Ltd in North Yorkshire

Yorkare Homes Ltd Locations in North Yorkshire (2)

Yorkare Homes Ltd Reviews in North Yorkshire (24)

Haxby Hall Care Home

Haxby Hall Care Home

Haxby Hall Care Home

Haxby Hall Care Home

Haxby Hall Care Home

Rawcliffe Manor Care Home

Haxby Hall Care Home

Rawcliffe Manor Care Home

Haxby Hall Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Haxby Hall Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

Rawcliffe Manor Care Home

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