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Care Homes Owned by Mariposa in Tyne & Wear

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Mariposa in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Mariposa are showing below.

View the details of all 8 locations (with 480 reviews) owned by Mariposa

Mariposa Locations in Tyne & Wear (2)

 

2 Care Homes owned by Mariposa in Tyne & Wear

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Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA 

9.6 54 reviews
"After over a years residency mum has settled in and seems content. The staff are kind and helpful. The admin staff are very helpful…"   Read all 54 reviews
Location Type Care Home

To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care. Rooms are modern and bright, with all facilities and amenities… Read more about Briardene Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA 

9.5 51 reviews
"My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for…"   Read all 51 reviews
Location Type Care Home

Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court,… Read more about Sovereign Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 48 Rooms

Mariposa Reviews in Tyne & Wear (105)

9.6
Mariposa has a Group Review Score of 9.6 (9.606) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mariposa must have a Review Score.

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Review of

Briardene Care Home

from Margaret U (Niece of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On the day my Uncle died, staff "forgot" to inform his GP and for 2 whole weeks because of this his death wasn't able to be registered. I expected the manager to write or ring me to apologise for this horrendous error but she never once tried to contact me. A week later i rang the home to be told the
manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!

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Review of

Sovereign Lodge

from V H (Resident) assisted by family/friend published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been good, the food is good and the activities are good. The staff are very helpful.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the staff team. I am glad to hear you are enjoying your time with us.


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Review of

Sovereign Lodge

from L W (Husband of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for her and treat her with care and compassion and are always cheerful. Nothing is a problem.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.


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Review of

Briardene Care Home

from J T (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over a years residency mum has settled in and seems content.
The staff are kind and helpful.
The admin staff are very helpful too.
A big thank you to all the staff at Briardene Care Home.

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Review of

Sovereign Lodge

from Louise P (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam moved into Sovereign Lodge towards the end of the month. All the staff have been so welcoming. Nothing has been a problem. All staff came in and introduced themselves to us all and keep checking with Mam that she is settling etc. Her room is lovely.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.


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Review of

Sovereign Lodge

from M R (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a meeting with management and seniors agreement was made that medication was made and administered and watched by seniors to ensure it had been taken also more communication between staff and me (or sibling). If anything to report e.g. falls, appts etc. This happened for a short while but reverted
back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. I am sorry to hear you are still unhappy. Please feel free to speak to myself or the Deputy when you visit if you have any further concerns.


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Review of

Briardene Care Home

from Barry D (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only in a very short time before she passed, she was looked after very well as was I as a visitor. One of the nurses was exceptional in his manner and help.
I would have no hesitation in recommending Briardene Care Home.

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Review of

Sovereign Lodge

from Alan H (Friend of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sovereign Lodge always appears to be well-run and in good order.
It has a pleasant appearance with decoration which encourages conversation.
The staff are also pleasant and know and use the Christian names of the residents.
Similarly, the grounds are well-kept.
All in all, these facets point to
a well-run and resident-focused environment.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the team.


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Review of

Briardene Care Home

from Keith R (Son of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother moved into Briardene Care Home nine months ago and settled in very quickly. The staff and carers are great with her. THe whole place is very clean and she seems to join with most activities.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback, this is much appreciated.


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Review of

Briardene Care Home

from C Y (Partner of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has had a very good experience. My partner is well looked after, ther e has been a couple of issues but when I've spoken to management they have done everything to sort it out and they have. It's a very good place for my partner with needs, really recommend Briardene Care Home. Lovely, happy
place.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you, we really do appreciate your lovely feedback.


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Review of

Briardene Care Home

from Tracey H (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, great experience, no complaints. My mum never complains, so if she is happy, I'm happy. Staff do an amazing job.
Well done all!

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your positive feedback, staff do an amazing job.


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Review of

Briardene Care Home

from Julia H (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say thank you to all the staff at Briardene Care Home who looked after our dad for the last twenty-one months, carers, cleaners, laundry, catering, nurses, manager and admin. The care has been exceptional, giving the highest quality of care and consideration throughout. We couldn't
have asked for anything more, staff's work has been outstanding.
We also appreciate the care and consideration given to our mam whilst she has visited weekly.
The care at the end of Dad's life was professional and dedicated. Thank you.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback, our staff team and Briardene Care Home really appreciate your comments. It was a pleasure looking after your dad.


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Review of

Sovereign Lodge

from Dawn H (Granddaughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Sovereign Lodge with my two young daughters to visit Grandma. It was a Friday afternoon and they were due to play Bingo. We were allowed to join in and the girls had a great time. It was lovely to see the residents all having fun and the activities co-ordinator was great, the kids thought
she was so funny. Everyone had a great time and were given tea and cakes too. Great job Sovereign Lodge - I am so glad my granny is so well looked after. My oldest daughter has been brought up visiting the home often.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the team.


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Review of

Briardene Care Home

from Rory C (Son of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first step though the door, you are welcome. First impression is the key, I found it clean, no smells, and a highly motivated team of domestic engineers, hail the cleaners, I see them as big assets, apart from their duties they mingle well with the residents and nothing is a problem. Nursing
staff all on their game. 100% given all the time, even when under pressure. Mangerment always open, any questions are answered. My review consists over a 4-month period and my visits have varied from different times, I can’t fault the staff or the home. Briardene is a top place, anyone wishing to place a loved one in there will not be disappointed. Just one thing, getting 'Good' from CQC. I think they need a wake-up call, I have been in other care homes and they don’t come up to scratch and are given 'Good'.

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Review of

Sovereign Lodge

from B S (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has now stayed at Sovereign Lodge for 6 years. She continues to be happy and well-looked after. She has now lost her mobility. I have great respect for the staff who always tear her with courtesy and respect as well as kindness and affection recently a change in lifestyle support has had an amazing
staff effect on her mental health and wellbeing.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your very kind review. It is much appreciated and i will share this with the team.


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Review of

Briardene Care Home

from Andrea D (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another visit to see my mam, this has been her home for over 6 years. The hairdresser was doing my mam's hair when I arrived. Lovely homely feel to the home with the smell of home cooking! All areas are bright, clean and most importantly, the service users are well cared for by the amazing care team.
Not forgetting the cooks, maintenance man and domestics.
The manager has made some positive changes and has had a very positive impact on the home, she is very approachable and listens to any suggestions you may have.
A timetable is displayed in the home to show what’s on and when. Entertainers and activities are on most days.
I am so thankful that my mam is so well cared for and would definitely recommend Briardene.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you so much for your positive feedback we really appreciate the lovely comments you have made.


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Review of

Sovereign Lodge

from Wendy R (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my mam, and she was with other residents and staff in the dining room. They were having a craft session and colouring in, with the staff assisting those who needed help. Everyone was nice and relaxed and enjoying themselves. It was lovely to see the rapport the staff had with everyone,
especially my mam as she was laughing and enjoying herself. It was so lovely to see the fantastic interaction.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the staff team.


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Review of

Sovereign Lodge

from Yvonne R (Daughter of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, very friendly and welcoming staff. Sovereign Lodge is light and airy and kept clean and tidy. Staff are very helpful and approachable, nothing is a problem, and have the knowledge and experience to deal with residents' needs. My mother is encouraged to join in many activities by the staff,
who really put themselves out on a daily basis; it's like an extended family. Our family has stuck gold getting a place here for Mam.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you so much for your kind review. I will share this with the team.


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Review of

Sovereign Lodge

from Denise C (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge is a lovely, happy care home. Staff are always pleasant, helpful, and so friendly - they're like family. There is always a happy atmosphere. Never see any of them not enjoying their work on a day-to-day basis.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Denise. I will share this with the team.


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Review of

Briardene Care Home

from J M (Daughter-in-law of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother-in-law has been a resident at Briardene, I have found her to be clean, well fed and comfortable. The staff are caring and approachable. There are plenty of activities, which, hopefully, my mother-in-law will engaged with once she transitions to being in a care home. From
what I have seen so far, Briardene appears to be a very good care home.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback. Much appreciated.


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