Mariposa in West Yorkshire | 1 Care Home

Review of
St Luke's Nursing Home
from Emma N (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My family member only had a short stay here but I found the team working there to be really caring and engaging. After moving from another home due to lack of communication I can say it was much better at St Luke's Nursing Home and grateful to them for the care provided.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Hi Emma, thank you for your lovely review I will share with the team. It was a pleasure to support the resident and your family. We really pride ourselves in caring for everybody who comes to St Lukes and joins our family.

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Review of
St Luke's Nursing Home
from Stuart L (Son of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Mum is happy and generally well looked after, there are issues with her personal hygiene that cause me concern. Her nails remain uncut and have a lot of dirt under them. She is bed-bound so it is a little difficult to shower her, but it should be more often. She is also having protracted treatment for

hearing problems. One of her hearing aids was lost at the home some time ago, but until she successfully has her ears cleared we cannot progress with getting new aids for her. This makes communication difficult for everyone and increases Mum's isolation. The staff are generally great at the home and Mum enjoys a friendly interaction with them, but attention to detail (personal hygiene) is a bit lax. Her room is warm and clean and her clothes are cleaned and ironed regularly.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thanks for taking the time to leave a review. We appreciate all feedback as it allows us to evaluate the service we provide at St Luke's. We acknowledge your comments and would like the opportunity to discuss your concerns further. If you could give me a call directly at 0113 2563547 or email Stlukes.manager@mariposacare.com at a time that suits you, so we may discuss this further and provide support in any way we can.

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Review of
St Luke's Nursing Home
from David W (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Very friendly reception, helped me enter and escorted me to my friend who was relaxing in the lounge. My immediate impression from entering the building, I felt quite welcomed and the ambience was warm calm and inviting. Residents and staff were very friendly and courteous. I will be visiting again

soon, it was a really good experience. I would readily advise people to visit. Thank you.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thank you David for your kind words and I am pleased that you had a lovely visit and had a warm St Lukes welcome when you first arrived.

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Review of
St Luke's Nursing Home
from A R (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

Although Mum is struggling to settle (due to dementia) I am very happy with how she is being cared for. Mum always looks presentable and her appetite is slowly returning, she is eating her meals and has gained a little weight since arriving 12 weeks ago. Overall I am very pleased with St. Luke's and

would recommend.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thank you Adele for your kind comments, it's a pleasure caring for and supporting your mum. I will pass on your lovely feedback to the team at St Luke's.

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Review of
St Luke's Nursing Home
from P T (Wife of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

The old staff that is leaving in tears of sadness are excellent - not medical staff, just care staff. Too many agency staff. Would I put anyone close at St Luke's? No. Too cold and unfriendly with agency staff. My husband was sent to a care organisation a few times. His room was left, on his last time

his room was completely emptied and when I got to the hospice, all and I mean everything was dumped in his hospice room in black bags. Even the charity worker was shocked when his room was still being funded. I felt this is unacceptable. The new medical staff seemed a lot better but I didn't leave my husband in like before.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thank you for taking the time to leave your review. We value all feedback from residents and relatives to help us evaluate the service we provide at St Luke's. We acknowledge your comments and have tried to reach out to discuss your concerns but have been unsuccessful so far. We understand this may be a difficult time, so please contact me directly at a time that suits you, so we may discuss this further and provide support in any way we can.

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Review of
St Luke's Nursing Home
from T H (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

From the first day of visiting the home, there was a warm, friendly, kind, caring atmosphere. Certainly a family vibe, clean, tidy, lovely room. The staff, nurses, carers and kitchen staff were so lovely. No problems at all, excellent. Lovely reception girl.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thank you for a lovely review, I will share with the St Luke's family, we do appreciate your kind comments.

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Review of
St Luke's Nursing Home
from Angela R (Wife of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

As soon as I visited St Luke’s, I knew this nursing home was the right place for my husband. Every member of the team treated him as an individual, helping to preserve his dignity during his time there.
It’s a small home on one floor with lovely gardens. A GP practice is next door. They visit weekly

as does a hairdresser/beautician. A chiropodist and opticians visit occasionally.
We made my husband's room a home-from-home. The food is mostly home-cooked. Unlike when my Mum was in a care home, his possessions did not 'go walking', his clothes were cleaned and returned with care as if he was home with me.
The tenderness and sensitivity shown to my husband in the last days of his life is something I will never forget. Special credit to the night team members who made sure he was not alone while I came home to grab a bit of sleep.
Knowing the team was all there for him and me, and our family at the end brings me great comfort. I'm truly thankful and forever grateful for that.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Thank you for your lovely review and I will share with the team, it was an honour to support you and your husband. Everybody at St Luke's prides ourselves in being a home-from-home and for caring and supporting everybody who walks through our doors. As I always say to everybody once you walk into St Luke's you are and will always be part of the St Luke's family.

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Review of
St Luke's Nursing Home
from Jason L (Son of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

I cannot thank St Luke's enough for the care they gave to my mother in her final weeks. St Luke's were never too busy to talk to us and to provide us with updates. We live in Cyprus and could not travel in her last weeks but the care Mum received was superb. All the staff were friendly and cheerful,

which was just what we needed on days when we were feeling the guilt of not being able to travel. They were always professional and nothing has ever been too much trouble for them. They cared for her like anyone would care for their own mother. Since Mum died and we have still been unable to travel, they have taken on the responsibility of getting Death Certificates and getting this to the right people and being a shoulder for us to lean on when we needed it most. Long or short-term care, anyone would be lucky to be in the compassionate and tender care of the staff at St Luke's. Special thanks to the manager and another specific staff member.

Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home

Hi Jason. Thank you for your lovely comments, I will share them with the team. It was a privilege to support your mum and you, as we all understood how difficult it was for you being so far away. We always say at St Luke's it is a family and we show everybody who walks through the door the same care and compassion as we would a family member.

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Review of
St Luke's Nursing Home
from Glen M (Son of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

Mum initially came into St Luke’s for respite care in late August 2023. Mum has dementia and a number of physical heath issues. Mum has been on and off end of life care, with her medical condition. Care was previously provided at home 24/7 by myself, sister and external carers. Since entering St Luke’s,

Mum’s health has stabilised. This has given us tremendous peace of mind. The care she receives is exemplary and it provides a real home from home environment. We feel we can now spend quality time with Mum, without worrying about caring responsibilities. The true test is the ‘feel’ you get from being in St Luke’s, which is both friendly, caring and professional. We particularly like that the nursing home is relatively small and all accommodation is on the ground floor. It is well served by the GP practice next door, which carry out weekly visits. It also provides an on site hair dressing / beauty treatment once a week. We feel very lucky that Mum has a place here.

Reply from Rebecca Blackburn, Home Manager at St Luke's Nursing Home

Hi Glen, Thank you for your lovely review, I will share this with the team. It's a pleasure to care for your mum, she has an amazing sense of humour.

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Review of
St Luke's Nursing Home
from N W (Brother of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident of St Luke's for the last six months, and on every visit, he is always clean and content. All staff and management are always happy to help him with anything he needs and also happy to respond to any questions or concerns that I may have regarding finance, appointments

or general queries.

Reply from Kala, Home Manager at St Luke's Nursing Home

Thank you for your lovely review; your brother is a pleasure to care for, and he has settled in well at St Luke's.
Thank you again.

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Review of
St Luke's Nursing Home
from Mark J (Son of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

We are delighted with the care provided at St Luke's. The staff are friendly, helpful and give great support to my dad.

Reply from Kala Jessop, Manager at St Luke's Nursing Home

Hi Mark, thank you for your kind review; your dad is a pleasure to care for, a lovely man.

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Review of
St Luke's Nursing Home
from Katie P (Granddaughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience

St Luke's is an outstanding home. My grandma has been here nearly a year now, and she hasn't been happier. Never complains about being in pain anymore like she used to at her home. All the staff are so friendly and polite and put lots of effort into my grandma. They are always doing things for events,

Halloween, etc, playing games and making sure all the residents are as happy as they can be. Very happy with the service.

Reply from Kala Jessop, Home Manager at St Luke's Nursing Home

Hi Katie, thank you for your lovely review; I will share this with our team.
Your grandma is a pleasure to care for; she has a great sense of humour.
Thank you again.

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Review of
St Luke's Nursing Home
from A T (Niece of Resident) published on 1 November 2022

Submitted via Postal Card • Report

Overall Experience

To be honest, this care home is great.
Nice staff and management, but I have concerns about if one of the residents press their buzzer, it takes a while for them to see to it, and unfortunately, some can't wait, so accidents happen. The food, especially in the afternoons at 4.30, tea is repetitive,

they get offered - soup or a sandwich! I don't know what they get later, but not a lot from what I know. Not enough staff to cope, plus the tea trolley does not come around, so misses. I take things in like carton juice and shower gel - all the things that I thought would be supplied?

Reply from The Manager at St Luke's Nursing Home

Thanks for your review. We appreciate all feedback provided by residents and relatives as it helps to celebrate and evaluate the service we provide. It’s great to hear you’re happy with our brilliant staff team and management. We would really appreciate the opportunity to discuss your concerns regarding the nurse call system and meal options in more detail to allow us to make improvements where needed. Please can you give me a call on 0113 256 3547 or feel welcome to visit my office at any time.

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Review of
St Luke's Nursing Home
from Karen V (Daughter-in-law of Resident) published on 25 August 2022

Submitted via Website • Report

Overall Experience

My mother-in-law has been in St Luke’s now for 8 weeks and is a permanent resident. During the time she has been there, we have found each and every one of the staff to be friendly, kind, caring and professional. They are like an extended family to my mother-in-law and treat her with kindness and respect.

Nothing is too much trouble for them, and they have also been a great support to myself and my husband. My mother-in-law is very happy here. I would definitely recommend St Luke’s to anyone whose relative needs to go into a nursing home. Thank you all at St Luke’s; you are amazing.

Reply from The Manager, Home Manager at St Luke's Nursing Home

Hi Karen, thank you so much for your lovely words; your mother-in-law is a pleasure to care for.
I will pass your kind words on to our team.

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Review of
St Luke's Nursing Home
from M H (Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience

Happy with the care.
I recommend everything.
The service is recommended.

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Review of
St Luke's Nursing Home
from Alexis M (Daughter of Resident) published on 22 December 2021

Submitted via Website • Report

Overall Experience

My dad lived at St Luke's for 9-months from his discharge from hospital following his stroke through to the day he passed away. I cannot recommend the St Luke's team highly enough for their professionalism, compassion and understanding during a very difficult time for us all. It's a small home with

a team that takes the utmost care in looking after the residents and building relationships with them, no matter their background or care needs. My dad was treated with kindness and dignity and received the highest levels of care and attention during his time there. Simply outstanding - thank you, St Luke's team.

Reply from Julie Sibson, Nurse at St Luke's Nursing Home

Thank you so much for your kind words which I will pass on to the team. It was our pleasure to look after your dad, and we will all miss him.

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Review of
St Luke's Nursing Home
from Tracy C (Daughter-in-law of Resident) published on 14 July 2021

Submitted via Postal Card • Report

Overall Experience

Care was outstanding, only one for a week before passing away, but everything and everybody outstands. Well done, care staff. He could not have gone to a better home to be looked after.

Reply from Tracey Sharp, Home Manager at St Luke's Nursing Home

Thank you so much for your kind words; it was a pleasure to care for your Dad. He was a true gentleman and is missed by all.

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Review of
St Luke's Nursing Home
from S S (Niece of Resident) published on 17 July 2020

Submitted via Postal Card • Report

Overall Experience

From initial assessment to transfer to St Luke's, the level of care and compassion was above and beyond any that I have experienced previously. The whole team were kind, helpful and informative about her care. At no time did I call and not received a helpful and kind update. We, as a family, cannot

recommend this facility and its team highly enough in every respect.

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Review of
St Luke's Nursing Home
from C C (Friend of Resident) published on 22 January 2020

Submitted via Postal Card • Report

Overall Experience

Myself and friends have been absolutely amazed at the care that was provided in an extremely friendly way. We could not have wanted any more. The list of names would be too many to thank as everyone connected was fantastic.

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Review of
St Luke's Nursing Home
from L W (Daughter of Resident) published on 29 November 2019

Submitted via Postal Card • Report

Overall Experience

Since the home has changed ownership the standards have got a lot better. The carers, support workers and management are all friendly and approachable. The standard of the food is brilliant and the kitchen looks very hygienic.

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Care Home Owned by Mariposa in West Yorkshire

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