The Fisher Care Group in West Yorkshire | 1 Care Home

Review of
Bridge House Care Home
from June P (Sister of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

To have to move a loved one from hospice to a nursing home is frightening. But from the lovely receptionist, nurses and carers at Bridge House Care Home, we were looked after as a family. My sister, the patient, received all the medical attention she needed along with all the care and kindness. The

staff are like one big family and work together to ensure patients are happy and go the extra mile to make sure all their needs are catered for. A great big thank you Bridge House for helping us through a traumatic time. We will always be grateful.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you so much for taking the time to share your experience with Bridge House Care Home. We are deeply touched by your kind words and truly appreciate how you've described our team's compassionate approach during such a challenging time for your family. Your testimonial means a great deal to us. We understand that moving a loved one between care facilities can be incredibly stressful and our goal is always to provide not just medical care but genuine, emotional support for both patients and their families. We are particularly grateful that you felt our staff worked together like a family and went the extra mile to ensure your sister's comfort and needs were met. Your words of gratitude remind us why we are passionate about the care we provide. We are honoured to have been able to support you and your sister and we will continue striving to provide the highest standard of compassionate care. I will pass your lovely review on to the staff team.

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Review of
Bridge House Care Home
from Stephen T (Son of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

All the staff, from management down to carers and cleaners, were brilliant. Nothing was too much. Everything that Mum required in her final weeks of life was provided to make her feel comfortable and at ease. Communication was excellent, especially when it was said that she didn't have long to live,

giving us the opportunity to be with her for her final breath. Spotlessly clean and more like a five-star hotel with first impressions putting us at ease meaning it was a pleasure to visit.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you so much for taking the time to share such a heartwarming and detailed review about our care home. We are deeply touched by your words and truly appreciate how you recognised the dedication of our entire team - from management to carers and cleaning staff. Your feedback means a great deal to us, especially knowing how compassionately we supported your mother during her final weeks. We strive to provide not just care but genuine comfort and dignity for our residents and their families. We are proud that our team's efforts made the environment feel welcoming and comfortable. Our goal is always to create a supportive, clean and reassuring space that helps families feel at ease during challenging times. Your kind words will be shared with our entire team to boost their morale and reinforce the importance of the compassionate care they provide every single day.

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Review of
Bridge House Care Home
from Mark C (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Do not look anywhere else, the staff in Bridge House Care Home are sent from heaven. My mum's time in care could not have been better, not only did they care for my mum, they cared for every visitor she had. The facilities are wonderful.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you so much for sharing your wonderful experience. It means the world to hear how compassionate and caring the staff were, not just to your mother but to her entire family. I'm truly glad she found such a supportive and loving environment during her time at Bridge House Care Home. I will pass your kind words on to the team at Bridge House.

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Review of
Bridge House Care Home
from Jo C (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum was at Bridge House Care Home from October to December for two months. Mum, very sadly, passed away there on Thursday 5th December. We were so very impressed at how staff from all levels showed so much dignity and respect to Mum and us at this very difficult time.
We feel very lucky that our

mum was able to spend the last few months of her life in this nursing home and to receive the care, support and humour that the staff provided.
Huge thank you to everyone.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. I will pass on your kind words to the team. The team work hard to provide a person-centred approach. We are also pleased to hear that your family felt well supported and that their needs were met during this time. Thank you.

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Review of
Bridge House Care Home
from Michael S (Son of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I attended a relatives meeting at the care home to listen and contribute, the meeting was very well put together making sure all relevant points were covered according to the agenda and also any issues that we had were answered and made note of, the meeting was attended by different staff from different

departments so all questions where given a appropriate answer, all the information was put to us in a very professional manner making sure that we understood all the points.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you so much for your review! We appreciate you taking the time to share your thoughts about the care home meeting. It means a lot to us to know that we're on the same page regarding the care and support of your loved ones. I will share your review and lovely comments with the team at Bridge House Care Home.

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Review of
Bridge House Care Home
from H R (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Thanks for all the care you gave my dad. He was only with you a short time, five months, you made a huge difference, looking after Dad who couldn't do anything for himself due to late-stage Alzheimer's.
As sad as it is to know he has passed, you gave us the last day with him and supported us, as a

family, up to his last breath, contacted the funeral director for us too, we will always remain grateful.
The home itself, all staff/carers, we will always remember your dedication and dignity to Dad. Thank you.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

We truly appreciate your kind feedback regarding the care given to your dad. It was an honour to support your dad and family during his time with us and we are sorry for your loss. Our team is committed to providing compassionate care and your words mean a lot to us. I will share your kind and lovely words with the staff team at Bridge House Care Home.

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Review of
Bridge House Care Home
from Mark E (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved into Bridge House Care Home in August. She was allowed to bring some furniture and pictures which helped her settle in.
The staff are all wonderful. They are very patient and look after all of the residents very well. She is taken into the shared dining room every day which is good

because there is always something happening.
Very pleased she is at Bridge House.

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Review of
Bridge House Care Home
from Janet F (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Our dad was a resident of Bridge House Care Home, for what turned out to be the final four months of his life. Bridge House was welcoming from the first visit, with easy visiting access at all times.
Dad was on floor two and his family want to express thanks for the professionalism and care shown to

dad by all the staff. While there were a few teething issues getting Dad settled, these were soon sorted. The whole family were grateful for the efforts made by the nursing staff in particular, to keep Dad out of hospital and make sure he was settled and happy. We are grateful that he was able to spend his final days at Bridge House being looked after by staff who knew him and cared for him. We are also grateful for the help and support given to the family during this time.
We would have no hesitation in recommending Bridge House.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words. Thank you for taking the time to leave us this fantastic review. Your kind words will be passed on to the team at Bridge House Care Home.

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Review of
Bridge House Care Home
from L D (Son of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

All round, great experience, would highly recommend this care home. Staff and management are brilliant. They really looked after my mother in her last year of life. Thanks for the care and help. We would use again.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taken the time to complete a review. I will pass on your kind words to the team. The team work hard to provide a person-centred approach. We are also pleased to hear that your family felt well supported and impressed by the high-quality care we provide.

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Review of
Bridge House Care Home
from Francesca H (Daughter of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

I wanted to give a shout out to all the amazing staff on floor 2 who made dad's last 12 months of his life as comfortable and happy as possible.
There were a few hiccups in the early days, which are to be expected, and were sorted quickly.
Dad's wellbeing and care was their priority, even though

he could be very challenging at times, they knew how to handle him whilst still being respectful and understanding.
I know he was happy most of the time but unfortunately dementia played a big role in changing his personality and him as a person. However he still had his cheeky banter, joked and laughed with a few of the staff who understood him and laughed with him. Which made him a happy man.
Dad was looked after with dignity right up to his final days.
Thank you so much from us both.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review. We will share this with all of the team and know that they will appreciate hearing such a great review. It was a pleasure to support your dad at Bridge House Care Home. The team work hard to be person-centered and ensure we deliver a high standard of care.

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Review of
Bridge House Care Home
from S M (Niece of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

A safe and secure environment which has allowed my uncle to live without worry for our family.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taken the time to complete a review. Feedback from relatives means so much to our team at Bridge House.

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Review of
Bridge House Care Home
from Alison N (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience

My mum went into the home quite quickly following an end of life diagnosis. She was on floor 2. We had been recommended the home via colleagues at work as I work for the NHS in the area. The treatment and care my mum received was amazing. She thrived in the home and stayed with us a bit longer than

we expected. The nurses were great, caring and kind and always spent time with mum when we could not be there. There was a real family feel in the ward that is hard to put into words.
At the end, the level of care that she and my family received was second to none. They made the hardest days much better, getting us drinks and food and even laying a mattress down for us to sleep on so we could stay with her. For this I cannot thank them enough.
They stayed with her until the end and for this I will be eternally grateful.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review. I will pass your comments on to the staff at Bridge House who will appreciate your kind words. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. It was a pleasure to support your mum and family, we are very pleased to hear that your experience with us has been a positive one.

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Review of
Bridge House Care Home
from Jenifer A (Wife of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

The care on Floor 2 is amazing. My husband had a really bad pressure sore the nursing staff cleaned and redressed the wound as advised by tissue viability.
And a Big thank you to the care staff who turned him every two hours day and night as per protocol never moaning about his challenging behaviour

to me, they are so kind to my husband and myself.
The wound has now healed but still, the staff care for him so well making sure it doesn't break down again.
I am truly grateful for everything that they do.
All the staff are a credit to you, nursing staff, caregivers and hostesses, laundry ladies even the maintenance man everyone is amazing to my husband and myself thank you.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. I will share your kind words with the team at Bridge House. The team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make. We value your input and we remain dedicated to delivering exceptional care and support to our residents.

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Review of
Bridge House Care Home
from G C (Son-in-law of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My wife and I visited several care homes prior to visiting Bridge House Care Home.
We were met by a member of staff who made us all so welcome.
My mother-in-law has now been in the Bridge House Care Home since May and she loves it.
Everything, so far, has been five-star plus.
You must visit to get

a great feel for the place and the staff.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely comments. I will share these with the team at Bridge House. We value all feedback as this helps us to improve our service where required. Thank you.

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Review of
Bridge House Care Home
from D N (Son of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Mum recently moved to Bridge House from another care home so we could be nearer to her. We were a little apprehensive as she was settled in her previous place. But a few weeks on, we are delighted with the move. When we visit Mum is up and dressed and she is sleeping so much better as she is more active

throughout the day. It’s great to see her joining in the various activities. I actually didn’t recognise her in a recent photo as she looked so happy and was smiling and that is a testament to how well she is being looked after by the lovely, attentive staff. If you are considering care for your loved one then you really should consider Bridge House as it’s everything you could want for them.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for leaving such a kind and heartfelt review. We like to think of Bridge House as one big happy family, relatives, residents and staff included, play a part in making the Bridge House home from home. I will pass your kind words on to the staff team.

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Review of
Bridge House Care Home
from Richard A (Son of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Dad had to leave his previous care home due to a deterioration in his condition. It was recommended that he access EMI Nursing care due to his challenging behaviour. Unaware of the difference between EMI Residential and EMI Nursing care, I approached Bridge House Care Home. Dad was assessed within 24

hours and accepted. His care was phenomenal during his short stay. Despite the best efforts of the team, Dad deteriorated and passed away within 3 weeks. The end-of-life care that Bridge House provided (and the local palliative care team) was exceptional. His passing was without pain and dignified. I will be forever grateful to Bridge House.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review. It has been a pleasure to look after your dad in the time he was at Bridge House. Your comments are lovely to read and we will share this with the team. It is nice to hear back from families about their satisfaction and happiness with the care provided.

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Review of
Bridge House Care Home
from S N (Son of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

We moved Mother here from another home as we moved house and wanted her to be near us. In the first week, she had some problems which were handled very sympathetically by staff. However, since then, we have been delighted by how she's settled, how well she is cared for and generally, she seems much

happier. Is always dressed and occupied when we visit.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words. This has been passed on to the team. It is always good to hear how happy our families are with the care that is provided at Bridge House.

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Review of
Bridge House Care Home
from Anne B (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

I have only good things to say about Bridge House Care Home. We had to get Mum into care very quickly following a hospital stay and the staff acted very quickly to assess and accept her. All the staff made her very welcome and quickly made a plan to ensure that her needs were met.
Mum now looks on

the staff as her friends and enjoys taking part in all the activities that are on offer. She loves having her meals with other residents and is very happy at Bridge House.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words. Thank you for taking the time to leave us this fantastic review. I will make sure we pass this on to the whole team.

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Review of
Bridge House Care Home
from Janet S (Niece of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

Bridge House Care Home is, without doubt, one of the best care homes in West Yorkshire. My aunty is treated with dignity and nothing is too much trouble. Always a lovely atmosphere within the home. You are greeted by all management and staff. So pleased we chose Bridge House.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review and kind words. We will share this with all of the team and know that they will appreciate hearing such a great review. It is a pleasure to care for your aunty here at Bridge House Care Home.

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Review of
Bridge House Care Home
from Elaine B (Daughter-in-law of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

The home and staff have delivered wonderful care to my mother-in-law since she moved there ten weeks ago. All the staff have shown patience and professionalism and are happy to explain any queries which I have had. My mother-in-law is in a spacious, modern bedroom, she is kept pain-free and is happy

with her care.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind review. It's always a pleasure to hear that family feel happy with the care we deliver to their loved ones. We share all reviews with the staff team, we are always looking to improve and deliver that high standard of care. Thank you for taking the time to complete your feedback and I will share it with the whole team.

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Care Home Owned by The Fisher Care Group in West Yorkshire

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The Fisher Care Group Reviews in West Yorkshire (83)

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