How many Care Homes does Ochre Care Ltd own?

Ochre Care Ltd own 2 Care Homes.

Which Ochre Care Ltd Care Homes have the highest review score?

Abbey Lea & Westwood have the highest review score.

Ochre Care Ltd | 2 Care Homes

Review of
Abbey Lea
from P W (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I would like to leave this review on behalf of myself and all my family.
My fathers stay at Abbey Lea was a liitle short but the care he received in that time was excellent.
His care was so warming and genuine this was also extended to all family members.
The home is extremely clean and well kept,

the food is home cooked and served with love.
The personal care my father received was exceptional...thank you.
The Management team are also exceptional they deal with you as a famiy that they do actually care about, they go above a beyond to be there for you throughout the journey of your loved one who is in their care.
We heartfelt can not thank you ALL enough at Abbey Lea.

Reply from Natalie Prangnell-White, Registered Group Manager at Abbey Lea

Thankyou so much for the kind and lovely review, it was our pleasure to look after your dad.

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Review of
Westwood
from A O (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Westwood took Mum with no notice as an emergency placement in March 2024. It was during a very stressful time for Mum and the family. The staff were fantastic in helping Mum to settle in her totally new environment and Mum enjoyed the stimulation of staff and making new friends. The staff are so patient

letting Mum help with cleaning, tidying and other household tasks! These kind interactions have helped Mum to develop lovely bonds with the staff improving Mum's communication and reducing her stress and anxiety. Nothing is ever too much trouble. Residents are given food and drink on an individual basis, when required, such as sleeping late. Mum also enjoys lunch and supper eating with her friends. The home is flexible and works around family requests, nothing is too much trouble. I am grateful for everything they patiently do (or not do, if Mum chooses!) as she is as happy and content as she can be at Westwood. I always feel welcome when visiting. It's a lovely caring home.

Reply from Helen Thompson, Director at Westwood

Thank you so much for your kind words and for sharing your experience with Westwood Care Home. It was our privilege to welcome your mum during such a difficult time and it has been wonderful to see her settle in the home with other residents, developing friendships and a strong bond with the care team. It is reassuring to hear that you feel welcome whenever you visit - supporting families of residents is also a key focus for us. Thank you for trusting us with your Mum's care and for giving such positive feedback in support of our care home.

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Review of
Abbey Lea
from L H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

First-class care is always given to my mum. All the staff are kind, caring and show compassion towards the residents. Mum is very content at Abbey Lea, all her needs at met, they go over and above to support mum. Her room is always clean, comfortable and warm. There are always activities which are adapted

for Mum as she is constantly in bed. The food menu always has a good selection of choice.
The home is very welcoming to relatives/visitors and the staff keep the relatives updated if they have any concerns. Nothing is ever a problem at any time day or night. I would definitely recommend Abbey Lea to anyone.
Definitely the best care home in the area. 5-star plus.

Reply from Helen Thompson, Director at Abbey Lea

Thank you so much for your lovely review! It's wonderful to hear that your mum feels content and supported. The team will be touched by your kind words. The social aspect of life at Abbey Lea is so important, and the team work hard to ensure that every resident can be involved and benefit, regardless of their physical abilities. Your feedback is a real encouragement, and we very much appreciate you taking the time to share it!

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Review of
Abbey Lea
from M W (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Abbey Lea Care Home is a lovely warm and homely place. My friend is here on permanent care and she always tells me how happy she is.
All the staff from cleaning to kitchen to management are friendly and approachable and there is always lots going on.
I would recommend this care home to anyone looking

for care, it is a hidden gem.

Reply from Helen Thompson, Director at Abbey Lea

Thank you so much for your kind words. The team at Abbey Lea will be delighted to hear how happy your friend is there - it means a lot to them to know their efforts are making a difference. They work hard to create a warm, sociable, and welcoming environment, and your feedback is truly appreciated, it will be such a boost for everyone to see. We look forward to welcoming you on your next visit!

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Review of
Abbey Lea
from Jill R (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Unfortunately Mum passed away in December. I would like to take this opportunity to thank each and every one of the staff at Abbey Lea for the care they gave to Mum. They all went above and beyond with the love, compassion, and dignity they gave Mum in her last days. Also, the support they gave me nothing

was too much trouble for them. Thank you so much to you all.

Reply from Helen Thompson, Director at Abbey Lea

Thank you for taking the time to leave this review, Jill. On behalf of the team at Abbey Lea, please accept our deepest condolences for your loss. Thank you for your kind and heartfelt words which we will pass on to our team. They will be grateful to know that the care they provided to your mum made a difference during her time with us at Abbey Lea and that you also felt supported. With warmest wishes, from everyone at Abbey Lea.

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Review of
Westwood
from Paul G (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My Mum has been a resident in Westwood Care Home since January 2020. The care she has received in that time has been excellent, during COVID I had no concerns as I was regularly updated by the manager. The food is always excellent and well planned with plenty of variety. There is always regular entertainment

for the residents with residents families encouraged to attend. Residents' families are always made welcome by the staff, a legacy from the previous manager who was the manager of the home for 21 years. Some of the staff go above and beyond in their care for every resident. The home is badly in need of the decor updating, but the care is the most important thing and I would recommend Westwood Care Home to anybody.

Reply from Helen Thompson, Director at Westwood

Thank you for sharing your thoughts about Westwood Care Home. We appreciate your positive feedback on our staff, who are dedicated to going above and beyond in their roles, the quality of our meals, and the range of activities we provide. Thank you for recognising our team and the welcoming environment we strive to create for residents and their families. We understand your concerns about decor, and agree that some areas are in need of updating. Financial recovery following Covid took time, and for the past two years we have been upgrading the building infrastructure and replacing essential equipment. Redecorating the home remains a priority and will be undertaken as soon as possible as part of our ongoing improvement plan. We are committed to maintaining the high standard of care that is at the heart of everything we do, and to making Westwood a warm and welcoming home for all residents and their families. Thank you for your continued support!

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Review of
Abbey Lea
from B S (Daughter-in-law of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

Abbey Lea Care Home has a reputation locally of being one of the best care homes in the area. There is a friendly, caring atmosphere and staff support the residents and families visiting. The activities available are wide from fitness classes, animals visiting, bingo, music etc. to celebrating birthdays

etc. My relative's room was immaculate, warm and homely. She was very happy there. Visitors are warmly welcomed and given space to meet up. All staff are professional and ensure safety and individual's needs are met. The manager is very approachable.

Reply from Natalie Prangnell-White, Registered Manager at Abbey Lea

Thank you for your kind words, we will pass this on to all of our staff, who are at the heart of Abbey Lea.

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Review of
Abbey Lea
from Sarah W (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

My mother is a resident at Abbey Lea and I live far away so am unable to visit her frequently. I didn't really want her to be in a care home so was very apprehensive the first time I visited her. To my absolute delight, she was thriving there. She was happy, safe and joining in all the great activities

they have daily. This was a complete 180 from when she was living alone as she was so depressed, confused and isolated. The staff there are all so dedicated to their jobs and genuinely care about each and every resident so it really is more like a big family. All of the staff including management interact positively with the residents every day and are always finding ways to make Abbey Lea as warm, happy and homely as it can be. I would not want my loved one to be anywhere else and I know she wouldn't either. It really is a lovely place. Well done to all.

Reply from Natalie Prangnell-White, Registered Group Manager at Abbey Lea

Thankyou for your kind words, we will share this with our amazing staff team. Take care.

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Review of
Abbey Lea
from Louise R (Friend of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My very good friend's dementia took hold quite rapidly and despite being confused with his new living situation, he warmed to the staff at Abbey Lea immediately as they helped him to settle into his new home. We both found the whole care team, including management, to be very helpful, understanding

and kind. It can be a rare thing to find kindness and care wrapped up in professionalism and humility. Abbey Lea very quickly began to know my friend well; his likes and dislikes, his sense of humour, his love of nature and being outdoors, his favourite foods (cooking all homemade) and which tipple he likes at a party! They have many activities on offer throughout the year and always try to think about what all the residents might enjoy. I have seen the staff first-hand encouraging residents to socialise with one another and also take the time to sit and chat with them. It makes me happy to know that my friend is well cared for and as happy as he can be at Abbey Lea. Thank you all.

Reply from Natalie Prangnell-White, Registered Manager at Abbey Lea

Thank you for taking the time to write this kind review, I will share it with the staff team.

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Review of
Westwood
from Vicky R (Great-Niece of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

My great auntie spent 7.5 years at Westwood Care Home. The staff were always very happy, friendly, professional and caring. The staff treated my aunt like family and were very welcoming when we visited. There is a very welcoming feeling to the home. Unfortunately, we lost my aunt, and the staff were

nothing but amazing with her from start to finish. I will be forever grateful for everything they did, not just for my aunt but for her family too. Highly recommend Westwood Care Home.

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Review of
Westwood
from Janice B (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

Both my parents have been living in Westwood Care Home since the summer.
Dad was admitted first and settled extremely quickly. At home, prior to moving into Westwood, he would spend most days sleeping. He suffers from dementia and therefore now requires around-the-clock care. Dad’s quality of life

has vastly improved. It is very rare to see him sleeping and his mobility has improved significantly. The meals in Westwood are made to suit each resident’s needs and Dad has always loved his food. He is very happy and always smiling. The staff have been amazing with his care.
Mum suffered a nasty fall and was left unable to walk when admitted to Westwood. After leaving hospital she had practically given up on life. She wasn’t eating and was mentally and physically in a bad place. Her turnaround has been remarkable. The staff have encouraged her to eat and she is now much stronger. She is happy and comfortable within her new surroundings.
I could not ask for more. Thank you to everyone.

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Review of
Westwood
from Debbie D (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

At Westwood, all the staff are really professional, caring and dedicated to making the resident's lives as easy, interesting and comfortable as possible. They all go the extra mile to make sure that everyone is looked after and that nothing is too much trouble even in difficult circumstances.
The

food is well cooked and delicious with a varied choice.
The decor is a bit dated in the public areas and some of the rooms but they seem to be doing them up as and when possible.
I would definitely recommend Westwood to anyone looking for compassionate and caring staff.

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Review of
Westwood
from Karen E (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

My mother is happy at Westwood and is treated very well by the staff who are caring and very conscientious and provide a lot of activities to do including taking her to the city for the day to visit her favourite shops so she really enjoys herself.

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Review of
Westwood
from Gwen T (Wife of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience

All staff are dedicated to giving a high-quality service. Everyone is so friendly and goes the extra mile to keep the atmosphere happy and offer things to do. The food is all home cooked, fresh products and varied. Fluids are on offer all day long ensuring the hydration levels are good. The only area

that could do with attention is the overall decor in rooms and shared areas.

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Review of
Abbey Lea
from D D (Daughter of Resident) published on 24 August 2023

Submitted via Website • Report

Overall Experience

My father was a resident at Abbey Lea from October 2018 until he passed in July 2023. It was difficult for both my dad and us, as family members, to adjust to him going into care. However, Abbey Lea has created a team that provides a compassionate, supportive, respectful and very reassuring caring role.

Information on Dad was requested to enable the carers to have conversations relative to my dad's background in an attempt to keep some memories active, and efforts were made to play music which he would recognise and engage in. Confidence was instilled when I visited, seeing how my dad responded to the team members and how he could forget so much but never to smile. I am so very appreciative that this is where my dad spent his final five years.

Reply from Natalie Prangnell-White, Registered Manager at Abbey Lea

Thank you very much for your words; it was our pleasure to look after Dad. Take care of yourself.

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Review of
Westwood
from Becky T (Daughter of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

It's only been a few days that my dad has been here, but so far everything has been excellent. The staff have been so good with my dad and us. We have really struggled with the decision that he needs more care than we can give him and they understand this. So far everything is very positive and my dad

is happy.

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Review of
Westwood
from Ann H (Partner of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

My experience is that the staff are always friendly and very, very supportive. Nothing is too much. Always there for my partner, can't do enough for him. Good getting him into doing things and playing games. It is an excellent care home, second to none.

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Review of
Westwood
from Angela B (Daughter of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience

The care home feels like one big family run by some amazing carers who actually do care. The food is delicious, again prepped and served by cooks that do care and cater for all needs. Improvements are required with the decor and furniture to make it more appealing and a good overall clean.

Reply from Alastair Kirk, Registered Manager at Westwood

Good afternoon. Thank you for taking the time to review our care home. We are continuously seeking ways to keep improving, so greatly appreciate your positive feedback and all staff are able to see your kind-hearted words. Improvements are continuously being made to Westwood and we endeavour to ensure that all points raised are part of these improvements. Thank you.

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Review of
Westwood
from Lynne H (Daughter of Resident) published on 20 April 2023

Submitted via Website • Report

Overall Experience

I was lucky enough to find my beautiful mum a place at Westwood, and whilst she lived there, she received nothing but the absolute best love and care she could have possibly have got, away from her blood family! I will be forever in their debt for how they looked after my darling mum at the end of her

life.

Reply from Alastair Kirk, Registered Manager at Westwood

Good morning. Thank you so much for your lovely, kind and heartfelt words. We are always looking for ways to improve, but we also really appreciate and love to read the positive feedback we receive, so thank you. All feedback has been passed on to staff and they are very grateful and every positive review we receive gives us a huge lift. Thank you, and please keep in touch!

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Review of
Westwood
from S B (Daughter of Resident) published on 20 April 2023

Submitted via Website • Report

Overall Experience

Westwood care home looks after my mum and they are always informative and helpful, my mum is well looked after and I am confident in the care she is receiving. She is well fed and seems happy. The home seems to have improved over the last few months

Reply from Alastair Kirk, Registered Manager at Westwood

Good morning. Thank you very much for the positive review. We are consistently looking for ways to improve but also really appreciate the positive feedback we receive. We are extremely pleased to hear that you are confident in the care we are offering and we will continue striving to achieve and improve. Thank you very much.

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Care Homes Owned by Ochre Care Ltd

Ochre Care Ltd Locations (2)

Ochre Care Ltd Reviews (31)

Abbey Lea

Westwood

Abbey Lea

Abbey Lea

Abbey Lea

Westwood

Abbey Lea

Abbey Lea

Abbey Lea

Westwood

Westwood

Westwood

Westwood

Westwood

Abbey Lea

Westwood

Westwood

Westwood

Westwood

Westwood

Awards / Recognitions (0)

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