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Extra Care Housing Owned by Joseph Rowntree Housing Trust in Cleveland & Teesside

9.4 Group Review Score (the average from all locations with a review score)
  • Extra Care Housing Owned by Joseph Rowntree Housing Trust in Cleveland & Teesside

Joseph Rowntree Housing Trust Locations in Cleveland & Teesside (1)

 

1 Extra Care Housing owned by Joseph Rowntree Housing Trust in Cleveland & Teesside

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Hartfields Retirement Village

Bishop Cuthbert, Middle Warren, Hartlepool TS26 0US 

7.4 3 reviews

Joseph Rowntree Housing Trust Reviews in Cleveland & Teesside (3)

9.4
Joseph Rowntree Housing Trust has a Group Review Score of 9.4 (9.369) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Joseph Rowntree Housing Trust must have a Review Score.

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Review of

Hartfields Retirement Village

from P B (Sister of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent 4 days, going home on the 5th day, l don't know where to start. I went to see my brother and to help him unpack on 2nd December unfortunately he had a fall and broke his hip so spent the whole time l was there in hospital. I have unpacked for him and his flat is ready for him to be comfortable.
l had time to see how the care staff work and l have nothing but the highest praise for them they are so caring and take their job seriously. All l can do is thank them and know that my brother will be well looked after.

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Review of

Hartfields Retirement Village

from Susan C (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Hartfields enough she lived there for 7 years and ended up receiving 50 hours of care a week due to her Parkinson's Disease. The staff are outstanding brilliant carers they treat my mam with the upmost respect and dignity. She was loved and looked on the staff as friends. The management
went above and beyond to support my mam so she could spend her final days in her own home and supported myself in a really difficult time. I could always rely on their help and guidance.

Reply from lynne lee, care manager at Hartfields Retirement Village

Thank you for your lovely review. Your mam will be missed by everyone at Hartfields.


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Review of

Hartfields Retirement Village

from Patricia L (Resident) published on 24 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management is saying it is not a care home, yet it is stated as a care home. Facilities are not as advertised. No pool, no restaurant as subscribed, residents not happy petition. Please be aware if you are coming into Hartfields, check the small print. Couple just moved in under false pretence. No spa,
getting rid of restaurant meals, not meals only available Friday. Seven Sunday staff getting laid off. Staff has been there 14 years and offers alternative cleaning jobs. Appalling way to treat devoted staff.

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Awards / Recognitions (0)

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