Joseph Rowntree Housing Trust in North Yorkshire | 5 Care Homes

Review of
New Lodge Residential Home
from Jane C (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from A T (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in The Oaks for two and a half years and it used to be a fantastic home. This year 2024, the staff have left in droves and staffing numbers have been cut so much that weekend cover is not acceptable. There is often agency staff on a weekend that do not know the needs or even the names

of the residents. Staff on a weekend are run ragged. Both of the ladies who did activities have left, residents are now spending day after day just sat in front of the TV with no interaction at all. My mother has declined as she has nothing to stimulate her. If I ask what the activity is that day, I am told that there isn't any, just the TV. The carers are fantastic. They work extremely hard and really do care about the residents but the management need to have a close look at how they are treating their excellent staff before any more leave and the residents suffer further.

Reply from Diane Atkinson, General and Registered Manager at The Oaks

Thank you for your feedback. We are very sorry to hear these concerns and are currently looking into these. All our staff are allocated activities and we have a full time Activity Co-ordinator currently on-boarding with us. We are extremely proud of all our staff who work extremely hard to ensure all our residents have the best quality care and support. Our staff are acknowledged individually and or as a Team through our Values and Thank You Schemes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from H S (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been in The Oaks for two years having been a bungalow resident from the beginning. He has a comfortable room, with recently refurbished ensuite facilities. He has his own furniture and furnishings with makes it feel like home. He receives excellent, respectful and considerate care from the

hardworking, dedicated care staff whose workload only seems to increase. The facilities are good with activities for all the residents who wish to join in. Residents are able to access a small shop, hairdressers, health activity centre, library, workshop and coffee shop to meet up with the wider Hartrigg Oak community.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a positive review of your Dad's home and recognition of the care staff. We aim to ensure our residents feel safe and well cared for in a clean and homely environment and your kind review is encouraging - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from G D (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from N F (Sister of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from Alison G (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in The Oaks for 18 months. It is evident that the current management team are determined to make changes to improve the quality of the lives of residents and where and when possible consider individual needs. THe permanent care staff do treat Mum with dignity and this caring

sensitive approach comes across and makes her feel cared for. They have a very demanding skilled job working with residents and relative and we very much appreciate all they do, often in difficult situations. I hope Joseph Rowntree Housing Trust do everything they can to retain sich quality of staff so they too are cared in the way they care for Mum.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your positive comments and recognition in relation to the commitment of both care staff and management - very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from P G (Son of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

I would like to say thank you to The Oaks. The care provided to my mother in the last year of her life was fantastic.
The staff at The Oaks are professional, warm, friendly and made my mother feel most welcome.
During my mother's last few days, the whole family were supported with love and attention

to detail. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

I would like to thank you on behalf of the Oaks Nursing and care team for the kind and encouraging feedback. At the Oaks, we all strive to support individual wants, needs and wishes in a dignified way and provide care and comfort to loved ones. Your feedback is so helpful and positive for the service - thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from Abigail R (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My mum has been at The Oaks for a month now and we could not be happier. She has settled in quickly and all the staff are incredibly kind and patient with her. She enjoys the meals, and there is a fantastic program of activities every day, which she enjoys joining in with. Her room is lovely, a good

size, and always immaculately clean. The grounds are also beautiful and we often enjoy a walk round the gardens or tea in the coffee shop. We feel extremely grateful that Mum is now living in such a lovely place and it has brought us great peace of mind to know she is being so well cared for and looked after. An absolute top-class example of a brilliant care home. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a fantastic review and also sharing your experience. It can be an uncertain time for relatives when their loved ones move into a care home and we are pleased this has been a positive experience for both yourself and Mum. This review is encouraging and highlights how dedicated the staffing team are here at The Oaks - thank you, very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from C P (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

I have nothing but praise for every aspect of The Oaks. My mother has been here for 8 months now and she continues to tell me how lucky she feels to be there. The staff are incredibly caring and patient with her, which is especially important for us as she has very high anxiety and a failing memory.

The staff are extremely attentive to her needs and do everything they can to make her feel comfortable and safe, but without patronising or infantilising her. Her room and ensuite are very comfortable and always immaculate. She has her own balcony and looks out over beautifully maintained gardens. There is a wide variety of activities on offer which she is always invited but never forced to join in with.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you so much for a very encouraging review and recognition of the commitment of the Oaks care team. Your feedback is much appreciated, as we strive to provide an inclusive environment based on choice, wishes, wants and needs of residents and families. We are pleased you are happy with the care provided and the setting - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from L W (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My mother is staying in the Oaks for a period of respite care after a short stay in the hospital - her second visit in the past year. Since the moment she arrived, she has been made to feel safe, loved, listened to and cared for - and assured that she can stay for as long as it takes. Knowing that she

can recover at her own pace and will be fully supported back into her own bungalow when the time comes gives her great peace of mind. Me too. I have spent a lot of time in the Oaks during my mother’s stay and have been struck and humbled pretty much daily by the dedication of the staff, from management to nurses to carers. What has also helped me, in particular, is being able to have a close dialogue with staff and management over my mother’s situation.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your very helpful and positive summary of your and your mother's experience of the overall care delivery provided by the team at the Oaks. We as a team strive to assist residents to set and achieve goals one step at a time whilst maximising independence. It is a very positive review for the team who all work together to provide consistent and holistic care and support - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from M D (Son of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience

We are very pleased with how Mother settled in and how quickly issues are dealt with, both medical and social.
It is a very caring and loving environment which is exactly what we wanted for Mother. The facilities and staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Oaks
from R B (Son of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Three of my relatives have lived in the Oaks over the years. My mother is currently living there. She and I are very happy with her care. The management is excellent, and the carers are outstanding professional compassionate people. The integration of the Oaks within the wider retirement community of

Hartrigg Oaks is a big plus, with shared facilities like a gym and restaurants, and many activities and services to take part in. My mother maintains great social contact within the community. Definitely recommended.

Reply from Alison Leaf, Registered Manager at The Oaks

Many thanks for your encouraging and very helpful review of the Oaks and wider Hartrigg Oaks facilities. The Oaks care team are passionate in terms of care delivery and ensuring residents are engaged socially. The team work hard to provide all aspects of care delivery in a person-centred way - your positive review will let them know just how appreciated they are - many thanks for such a positive review of the Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from Anne G (Daughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

When looking for a care home for my mother I visited six care homes in York but only New Lodge gave me a great feeling of relief as I walked in as it felt more like a home than an institution. The feeling was due to many factors, including the friendly welcoming interested staff, the light airy open

design of the building and the lovely gardens. Mum had always said she wouldn't go into a care home but after protests on the first day, the next morning she was happily interacting with the staff and residents and enjoyed her meals and a walk in the garden. She has now settled well and continues to blossom as a result of the care New Lodge and its staff provide. She is and looks much healthier, talks and laughs more, walks and sleeps better and enjoys being with her new friends and taking part in activities with them. Moving to New Lodge was definitely the right choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from E J (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved to New Lodge a week and a half ago, from a care home in Sussex. He moved here to be near family. All the staff are so kind and caring, and have made Dad (and us as a family) feel very welcome. Excellent first impression!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from C W (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Rowntree Lodge since December 2021. Initially, she struggled to settle and adjust to the different way of living. The staff were (and remain) so very kind, caring and supportive and worked hard to ease the transition.
Mum has a lovely, generously sized light, well-equipped

room and soon it became home. The home is extremely well maintained and is kept spotlessly clean. The standard of care is very high and I feel confident that Mum is safe and well cared for.
There are a good range of activities on offer and the Activities Co-ordinator works tirelessly to produce a programme which offers something for everyone. Staff are always available for a chat and keep me informed of any changes. Mum's visitors often comment on the friendliness of the care team who offer a consistent warm welcome.
Rowntree Lodge has a lovely, large, accessible garden which we take advantage of in the warmer months. There is a short covered walkway to the Folk Hall if a change of scene, tea with cake, or access to a post office is needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Extra Care
from J H (Daughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very happy at New Lodge. The staff are excellent, Mum is well looked after and we are very happy with her care. The home is beautiful with a very inclusive atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from J H (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My mum has settled into New Lodge well. the staff always treat Mum with respect and there is a constant supply of cups of tea!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from L S (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

The care and compassion of the whole staff team is outstanding.
The premises are beautiful inside and out and very well maintained with high standard of care, to ensure it remains clean.
My father could not wish for better care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from Molly C (Resident) assisted by family/friend published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

All the staff are so helpful and kind (very fond of all the helpers).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
New Lodge Residential Home
from D H (Daughter of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

Used security doorbell to gain entrance which is great for security of residents. The door is always opened promptly by friendly staff usually from the office. Offered tea to have in Mum's room which is more homely. Found Mum sitting in a chair watching TV which she chose over the general TV room as

not too well with neck pain. I provided incontinence pads as the order was not due for another month or so. Staff busy with duties and the doctor is onsite for checks as required. Left when it was lunchtime. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Joseph Rowntree Housing Trust in North Yorkshire

Joseph Rowntree Housing Trust Locations in North Yorkshire (5)

Joseph Rowntree Housing Trust Reviews in North Yorkshire (34)

New Lodge Residential Home

The Oaks

The Oaks

New Lodge Residential Home

New Lodge Residential Home

The Oaks

The Oaks

The Oaks

The Oaks

The Oaks

New Lodge Residential Home

The Oaks

New Lodge Residential Home

New Lodge Residential Home

New Lodge Residential Home

New Lodge Extra Care

New Lodge Residential Home

New Lodge Residential Home

New Lodge Residential Home

New Lodge Residential Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers