Joseph Rowntree Housing Trust in West Yorkshire | 1 Care Home

Review of
Bedford Court (Olive Lodge)
from D W (Son of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

I just wanted to thank Bedford Court for the way they made mother's last few years so pleasurable. All the staff were very caring and couldn't do enough for her. As with all homes, there are improvements that could be made in some areas if resources were unlimited, but its heart is in the right place

and I had no concerns over the way my mother was looked after.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely words. It was a pleasure to care for your mum. She was a great character and a big part of our Bedford Court family.

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Review of
Bedford Court (Olive Lodge)
from Richard F (Son of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

This care home used to be good but in the last year has really gone downhill. The management team are laughable, no kettle in the kitchenette for 4 days, how long does it take to get a kettle? The toilet is leaking into downstairs and will not be fixed for over 4 days. Believe this is a health and safety

issue.
Look elsewhere for a care home!

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Hi, Thank you for your review. I am sorry to hear of your concerns. I can confirm that the kettle has been replaced. The delay was due to there being no management on site to purchase a new one. The toilet took a little longer than expected to be fixed due to having to order the part that was needed. As per our telephone conversation, we will meet to discuss other issues you have raised on the agreed date. Kind RegardsJenny

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Review of
Bedford Court (Olive Lodge)
from M P (Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

It is the staff who make it.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely comment. I will pass this onto the staff.

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Review of
Bedford Court (Olive Lodge)
from Shirley B (Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy in Bedford Court (Olive Lodge). I have been here for two years. The manager is very kind and her door is always open to talk if we have any problems. The staff are very kind and helpful. Our rooms are kept clean and tidy.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely comments, Shirley. You are a big part of our Olive Lodge family and you are a pleasure to be around.

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Review of
Bedford Court (Olive Lodge)
from D S (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved into Bedford Court (Olive Lodge) in December 2023, initially for respite after a fall. The home is welcoming and all the staff are caring and helpful. The managers are always available and their doors are always open. Dad now has a permanent room and appears settled. I can thoroughly recommend

Olive Lodge.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your kind words. Your dad is a great character and is a pleasure to have here at Olive Lodge.

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Review of
Bedford Court (Olive Lodge)
from Ian G (Friend of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

The home is a beautiful place, the best I have seen of its kind. It's in a nice location and my friend has a beautiful room with a balcony and a lovely view over the housetops. There are some things I have not rated as I do not know enough to make a valid comment, but I would definitely live here.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you Ian for your review. I'm pleased to receive such positive feedback about our home.

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Review of
Bedford Court (Olive Lodge)
from J H (Resident) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience

Approximately three years ago my wife and I in our late 90s could not care for ourselves so our sons applied for us to live in Bedford court. We were made very welcome and really cared for. When my beloved wife passed away last year the help and kindness of the staff was exceptional and I cannot thank

them enough to get me over that sad time. Thank you.

Reply from Larissa Bowmer, TBC at Bedford Court (Olive Lodge)

Thank you for taking the time to write such lovely words. It is a joy to have you here with us, and it was a pleasure to know and care for your beloved late wife.

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Review of
Bedford Court (Olive Lodge)
from H J (Daughter of Resident) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience

The staff in Bedford Court are, without exception, professional, caring and responsive to my mother's needs and wishes. She has been able to furnish her room as she wants which has helped her to settle into life in a care facility.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for taking the time to leave a lovely review. It is very much appreciated by the whole team.
It would be good to gain further feedback on the food and drink so changes can be made to ensure a better experience in this area.

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Review of
Bedford Court (Olive Lodge)
from Denise F (Daughter of Resident) published on 12 November 2021

Submitted via Website • Report

Overall Experience

My Mum went into Bedford Court for a weeks respite whilst I took a much needed break.
We have never needed to use respite before so this was a new experience. We chose Bedford Court as it is local and was recommended to us by my Mums neighbourhood care team.
From the minute she arrived, we were both

made to feel extremely welcome.
Mum was very well cared for during her week there and it was a relief to be able to relax knowing she was being safely looked after. She was encouraged to mix with other residents which was very pleasing as she had lost her confidence during the many months of shielding due to Covid. She made new friends and joined in a couple of activities. She really enjoyed the services of the Chiropodist and Hairdresser. Mum was very impressed with the food and enjoyed her meals. The staff were very caring without being too intrusive as Mum still enjoys some independence.
I would not hesitate in recommending Bedford Court and will definitely use them again.

Reply from Jennifer Stobbs, Registered Manager at Bedford Court (Olive Lodge)

Thank you so much for your kind words. We strive to provide the best possible care for all our residents, so it is a pleasure to receive reviews like this.

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Review of
Bedford Court (Olive Lodge)
from Andrew R (Son of Resident) published on 8 January 2020

Submitted via Website • Report

Overall Experience

Your care and support renewed Mother's interest in life, food and social activities. Mother was comfortable and happy with you and her new companions.

Reply from Jane Edgeley, Care Home Manager at Bedford Court (Olive Lodge)

Thank you for your kind words, it was a pleasure to have your mother as a resident as her smile lit up the room.

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Review of
Bedford Court (Olive Lodge)
from Gill V (Daughter of Resident) published on 24 May 2019

Submitted via Website • Report

Overall Experience

I researched very carefully which care home my father should go to and am very pleased that I chose Bedford Court. He was there for 7 months and received a high standard of care throughout that time, especially so during the last few weeks of his life. The staff (carers, management, admin and domestic)

all showed genuine care and compassion for him, my mother and myself and did everything possible to make him feel valued and comfortable. I would highly recommend this care home.

Reply from Jane Edgeley, Care Home Manager at Bedford Court (Olive Lodge)

Thank you for your very kind words. It was an absolute pleasure to look after your father and he will be missed.

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Review of
Bedford Court (Olive Lodge)
from Richard H (Friend of Resident) published on 9 May 2019

Submitted via Postal Card • Report

Overall Experience

My friend and neighbour became unable to live safely at her home of 59 years. My wife and I researched available care homes and found Olive Lodge the most suitable. Since moving in she has flourished. She is happy, comfortable, safe and eating regularly. She has got stronger; her sociability has improved

and enjoys a much-improved quality of life. Each time we visit we are delighted and amazed by the change. The care is superb and the management system reflects a genuine concern for the residents.

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Review of
Bedford Court (Olive Lodge)
from Jonathan C (Son of Resident) published on 6 September 2017

Submitted via Website • Report

Overall Experience

Choosing the correct Care Home is a stressful time. I chose Bedford Court for my Mum mainly because it was at the top of our road. Any doubts I had were quelled almost immediately and we have never regretted our decision for mum to live there. Mum's health steadily improved from the wonderful care she

received. I cannot praise Bedford court and in particular its wonderful staff more.

It's just as important for friends and relatives of residents to like a care home as the resident themselves. I have always been made to feel welcome, I am always listened to if I have any concerns or wish to relay my mum's wishes. I would never have thought I'd say this, I enjoy my visits, value the friendships I have made with Mums carers and have fun! which in turn means I visit more regularly.

Mum Died very recently, I will, of course, miss her, I'll also miss my visits to Bedford court and the protective arm it wraps around its residents and their families.

Reply from Rachel Barber, Registered Community Manager at Bedford Court (Olive Lodge)

Thank you for your lovely feedback. We truly enjoyed getting to know your mum and family. Staff and I have had many memorable conversations with your mum. Your mum was extremely proud of her family. She loved talking with all of us about books especially Harry Potter, stargazing, gardening, buttons (she was fascinated by the intricate patterns of them) and general affairs. Your mum always made an effort on her appearance. She will be missed by all of us. As discussed we will continue to see you as you would like to volunteer. Thank you. We welcome the continued involvement of families in the home from the local community.

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Review of
Bedford Court (Olive Lodge)
from Carol A (Daughter of Resident) published on 3 March 2017

Submitted via Postal Card • Report

Overall Experience

My mother spent the last 8 months of her life in this care home environment. At all times from her first initial visit, up until her peaceful departure, she was treated with respect, care and patience by every member of staff I have ever come across. The rooms are modern, clean and spacious and all

have an open outlook onto well-kept grounds or the central gardens. Because residents furnish their own rooms, it gives a more personal touch to the environment. Care staff were attentive and friendly with an approachable manner and nothing ever seemed too much to ask. Plenty of activities and entertainment were on offer for those able and wanting to get involved. Mum's end of life care by the home and community NHS was exceptional and the support given to the family as well made a very difficult time easier for us all.

Reply from Rachel Barber, Community Manager at Bedford Court (Olive Lodge)

Thank you for taking the time to provide such kind feedback. We are very happy to have met the needs of both your mother and family. We really enjoyed getting to know your mother, whose passion for owls was great fun. She shared many fabulous stories with us and clearly had an amazing family. We greatly appreciated the family sharing their musical talents for the benefit of your mother and other residents. The outstanding partnership with the end of life team really helped us all to support your mother to a peaceful end.. We miss her and look forward to seeing the family again when you feel ready to share your talents. “

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Review of
Bedford Court (Olive Lodge)
from Ellie P (Granddaughter of Resident) published on 1 February 2017

Submitted via Postal Card • Report

Overall Experience

My lovely nan has received the most compassionate, amazing, dignified care from the awesome staff at Bedford Court. The staff here define the word "care". The whole of our family has seen my nan in the 8 months of being at Bedford Court thrive and enjoy/get the utmost from the last months of her wonderful,

long life. I have nothing but the utmost praise for every person at this home who is contributing to or caring directly for their elderly people. They are amazing. Thank you.

Reply from Rachel Barber, Registered Manager at Bedford Court (Olive Lodge)

Thank you very much for your kind words. We do take pride in providing person-centred care to all our residents. We really enjoyed getting to know your nan who was a very special woman. She had a very full life which she was able to share with many people. We are very glad we have exceeded your family expectations of the level of care received by your nan at Bedford Court.

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Care Home Owned by Joseph Rowntree Housing Trust in West Yorkshire

Joseph Rowntree Housing Trust Locations in West Yorkshire (1)

Joseph Rowntree Housing Trust Reviews in West Yorkshire (15)

Bedford Court (Olive Lodge)

Bedford Court (Olive Lodge)

Bedford Court (Olive Lodge)

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Bedford Court (Olive Lodge)

Bedford Court (Olive Lodge)

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