Which Solehawk Ltd Care Homes have the highest review score?

Craigielea Community Nursing Home , Kenton Hall & Kenton Manor have the highest review score.

Solehawk Ltd | 4 Care Homes

Review of
Craigielea Community Nursing Home
from Moira C (Niece of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Given my uncle was extremely hostile to being in full time nursing care, staff made his stay comfortable and welcoming. They have been able to demonstrate that he is better cared for within the 24 hr care facility than he was with care in the community with 2 carers 4 times per day.
I am so thankful

that the staff are able to meet his emotional and physical needs well and that he is allowing them to. This home is outstanding in my opinion !

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review us here at Craigielea! We appreciate your kind comments and I will pass these on to all staff.

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Review of
Kenton Manor
from Patricia A (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I have found all the staff from Management to Domestic staff to be very helpful and supportive, especially when my Mother passed, they were there for me in every way. I cannot fault this Care Home in any way.

Reply from Steve Massey, Operations Manager at Kenton Manor

Thank you for these very kind words and scores. We have an excellent team at Kenton Manor and I am so happy they continue to get it right.

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Review of
Kenton Manor
from Caroline R (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My Mum is the longest-standing resident in Kenton for 13 years now and we cannot fault it. The staff are amazing, always going above and beyond. They treat every resident as an individual and make the effort to get to know them, their likes/dislikes, their history, and their family members. The staff

go out of their way to make family members feel welcome and the newly refurbished family area is great. The staff provide regular updates which is reassuring and are always available for questions and queries. The regular family meetings are a valuable source of support and a way to provide feedback. Mum loves it there; activities, events, the hairdresser and activity coordinator - it is stimulating, a positive environment, and always something to entertain, for all tastes and abilities. We as a family feel very reassured that Mum is being looked after, being kept healthy, secure, safe, and clean - we couldn't ask for more. The staff who really take pride in delivering the best care possible is impressive. Thank you.

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Review of
Ashton Court
from Karen A (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Mam was a resident from the summer of 2023 until she passed away at the end of November. She'd been in 2 care homes previously (one for respite and one we had to remove her from for her safety) and I can say hand on heart Ashton Court is a phenomenal care home.
We were always made to feel very welcome

to visit at any time, kept up to date with mams care/health. Mam was really settled and happy in the home and every single member of staff cared for her with such dignity and empathy, the home gave me such peace of mind that Mam was in the right place (she had dementia and cancer) and that she was being cared for by a team that did go above and beyond.
Everyone had a smile for both Mam and me and Dad, and the food always smelled lush when we went in! The management and the office staff were always so friendly it really did feel like a home away from home and I don't think you could wish for anything more from a care home looking after your loved one.

Reply from Val Mcloughlin, Manager at Ashton Court

Thank you Karen, for your lovely words, and this fabulous review, it was an absolute privilege for us all to care for your Mam.

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Review of
Kenton Manor
from M S (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mam has been in Kenton Manor for under 2 months mow and I am happy with the staff and the home.

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Review of
Kenton Manor
from Gail H (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Mam is so happy at Kenton Manor and has been since she moved there in 2022. Our family visits regularly so we know the management team and staff really well. They are loving and caring towards Mam and give us regular updates if any changes in her behaviour or when she is unwell. The carers are all permanent

staff now so we have a good relationship. Dad was well known too as he visited Mam most days and he always got a lot of attention, which he loved. Dad suddenly passed away on 13th December and the home have shown us all so much love. Mam doesn't know as it's kinder not to tell her. We visited Mam tonight and she looked beautiful in her new PJs. We sang together with the staff and residents watching the music channel. Thank you everyone at Kenton Manor for helping my family get through this difficult time.

Reply from Steve Massey, Operations MAnager at Kenton Manor

We are so sorry to hear your sad news but so glad that, in our way, we have been able to provide some comfort. It is so kind to take the time to comment at such a difficult time for you all. Your Dad will be missed by us all.

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Review of
Ashton Court
from Kim H (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with my dad's care. He has settled in very well. The staff and management are all very friendly and my dad is well looked after.

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Review of
Kenton Manor
from S P (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Mum was in Kenton Manor as her mobility had deteriorated and her needs could no longer be met where she had been living. Kenton Manor appears to be mostly staffed by agency staff who do not communicate with compassion or skill to the residents. Daytime care is delivered through having all residents

in the communal area so one staff member can watch many people. They refused to support Mum to stay in her room (which is her preference), meaning where people spend their day is not client-led but reactive to staff choice. I asked about fall monitors as I understand falls risks, which they refused. There were many points of care that appeared not to regard client needs or wishes. I have worked in care homes and am familiar with the moving and handling equipment. It was consistently used incorrectly and was therefore unsafe, this was despite my informing the senior staff. The room itself looked tatty, which is actually not a problem if the care is kind and safe. It was not.

Reply from Steve Massey, Operations Manager at Kenton Manor

We are sorry to hear you are frustrated with the level of service. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. It would have been useful to have discussed your concerns during the short period your Mum was with us. Indeed, your comments indicate the opposite to what our records show what happened so unsure why these were not raised. All staff have received the relevant training and competency assessments in the use of moving and handling equipment. Again, had we been aware of your concerns they would have been addressed with the staff concerned. We now have a full team of staff in the Home and agency usage is minimal and in contradiction to your comments, we received many compliments about those we used. Once again, we are very sorry that you feel the experience did not meet your expectations.

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Review of
Kenton Manor
from B S (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Kenton Manor from November 2023 to April 2024, where she sadly died following a fall. As a family, we were never happy with the standard of care and of communication from the home but had no choice in placing her there given the lack of good nursing care available for people

with her level of dementia. Despite there being some lovely committed care and nursing staff many were agency staff and we found management and the operating company to be uncommunicative and without empathy in dealing with our concerns. It was not surprising to see that the home was downgraded at the CQC inspection (around that time) and poor record keeping/transparency was cited among the reasons. We can only hope that improvements have been made for the sake of the residents although it will take more than new furniture and light fittings to make this a care home where you would willingly want your loved ones to be looked after.

Reply from Steve Massey, Operations Manager at Kenton Manor

We are sorry to hear you are frustrated with the level of service. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. Your concerns were discussed with you during and after your mother's time with us. Clearly despite our best efforts you remain unhappy with your experience and for that we apologise. So much has changed since then, not only with a refurbishment but also recruitment of staff. The home is in a much better place. Once again, we are very sorry that you feel the experience did not meet your expectations.

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Review of
Kenton Manor
from Robert M (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for over two years, she is always happy and well cared for, the staff are always kind and very caring with everyone, the home is always spotless, neat and tidy, always a lovely warm welcome, they ring us with my mother's progress report or concern, I always come away

with peace of mind. So pleased and happy about everything the care home do for my mother, a big thank you to them all.

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Review of
Kenton Manor
from Terence W (Husband of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

When I go to see my wife I am always well looked after and my wife is also well looked after.

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Review of
Kenton Manor
from Michelle S (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has only been a resident at Kenton Manor for four weeks and so far her care has been excellent, her room and the rest of the home are kept spotless and they are kept busy with the activities.

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Review of
Craigielea Community Nursing Home
from Lynne S (Wife of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Staff very hardworking and treat my husband with care and dignity.
Happy that new alarm has been installed in my husband's room.
His shower facilities need updating, although my request for hand rail and a high additional toilet seat has been installed.
I find the management is very easy to approach,

which makes me confident that my husband is being given good care at Craigielea.

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Review of
Craigielea Community Nursing Home
from Mark C (Son of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with

absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.

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Review of
Kenton Manor
from Jackie G (Power of Attorney of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I submitted a glowing review of Kenton Manor in May 2023. At that time, there was an amazing Deputy Manager in place who, along with other members of staff over the fifteen months that my friend resided there, suddenly disappeared.
Standards in the home declined and when, in January 2024, the CQC

made an unannounced inspection, I was not surprised. The subsequent CQC report downgraded the home to 'Requires Improvement'. I requested a meeting for all residents' families with the management team. This was held on 25 April and a report from the Operations Manager, received on 5 June, laid out the improvements made. When my friend died on 23 June 2024, it was clear over the preceding weeks, that little or nothing had been done.
The home now recruits staff worldwide through sponsorship contracts, but they clearly have no experience of the care sector/the elderly, relevant training or qualifications. Sadly, I cannot recommend this home nor have faith in those who operate and manage it.

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Review of
Craigielea Community Nursing Home
from Robert H (Son of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of

my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so very much for your kind words.
On behalf of all of us here at Craigielea we express our dearest sympathy and our thoughts are with you.
We wish you all the best and you are always welcome here.

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Review of
Kenton Manor
from J M (Wife of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband went into Kenton Manor in March 2023 with dementia. Since being in Kenton Manor, he has received good care and attention. He found it difficult at first to settle, but with the help of the staff, he is fine now. He has a very nice room and plenty of food and drinks. The activities could be

a bit better, but he seems to join in anything going.

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Review of
Ashton Court
from Diane R (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

My mother is in the last stage of dementia and she requires 24-hour care. Recently she become very poorly with pneumonia. The staff were very caring and were in contact with me throughout. The matter became worse when Mam returned to the care home and she was placed on end-of-life care. The staff have

been regularly monitoring Mam, they also keep her dignity daily. She has mouth care and body care. They also took care of my family during such a difficult time.

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Review of
Kenton Hall
from R L (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

Kenton Hall has a nice atmosphere and friendly staff who are approachable and lively. Just what the residents need. Since my mother has been there, while it was a difficult transition to start with, being an independent lady, she enjoys it. Lovely garden, lots of activities, a hairdresser, sing-alongs,

communal dining room and lounge, she has a good opportunity for socialising.

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Review of
Kenton Hall
from J C (Niece of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

Our relative was in Kenton Hall, she had a lovely bedroom on the ground floor. Staff and management were very friendly and caring and looked after her to the end. They welcomed us as family, day or night, and looked after us as well. I would recommend Kenton Hall to anyone.

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Care Homes Owned by Solehawk Ltd

Solehawk Ltd Locations (4)

Solehawk Ltd Reviews (138)

Craigielea Community Nursing Home

Kenton Manor

Kenton Manor

Ashton Court

Kenton Manor

Kenton Manor

Ashton Court

Kenton Manor

Kenton Manor

Kenton Manor

Kenton Manor

Kenton Manor

Craigielea Community Nursing Home

Craigielea Community Nursing Home

Kenton Manor

Craigielea Community Nursing Home

Kenton Manor

Ashton Court

Kenton Hall

Kenton Hall

Awards / Recognitions (0)

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