Wellburn Care Homes Ltd in East Riding of Yorkshire | 1 Care Home

Review of
Riverhead Hall
from Richard H (Son of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Dad absolutely loves the home. He loves the food and the care he gets is second to none. He is well thought of by the staff and he has a relationship with each one of them. They provide excellent care and he regularly tells me how great they are.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to review Riverhead Hall. We are truly delighted to hear that your dad loves his home and that he has experienced personalised care and attention. We deeply value your appreciation for our staff and management. Thank you for trusting us with your father's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Riverhead Hall.

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Review of
Riverhead Hall
from Tracy S (Daughter of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

Riverhead Hall is in a beautiful setting, with gorgeous safe gardens for the residents and families to enjoy. The inside of the home is welcoming, bright and spotlessly clean. The individual suites are very personalised and create a home-from-home feeling, which is reflected throughout. The dining room

opens out onto the gardens and resembles a beautiful tea room. The quality and choice of food is excellent and meal times, like everything else at Riverhead Hall, are very person-centred with plenty of staff on hand to help where needed. The activities and events are excellent, there is always something going on to take part in. There are also quiet areas and space if needed. The care and activities are very person-centred with staff ensuring each person feels valued. I would give the staff 10 out of 5 if I could. Their care, devotion and skills are what makes my Mum so very happy and settled here. Staff and residents always appear happy.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

We are thrilled to hear that Riverhead Hall has exceeded your expectations in so many ways! From the beautiful setting and safe gardens to the welcoming and clean interior, personalised suites and engaging activities, it's wonderful to know that our home provides a sense of comfort and community for both residents and families. We're particularly grateful for your praise of our staff, who work tirelessly to provide person-centred care and attention to every individual. Your kind words about their dedication and skill mean the world to us, and we're so glad to hear that your Mum feels happy and settled here. We'll ensure to pass on the feedback to Riverhead Hall.

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Review of
Riverhead Hall
from K H (Sister of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

Staff always friendly and helpful towards visitors and residents. Lovely gardens and patio area also communal areas always comfortable and warm. Any medical issues are dealt with immediately be it calling a doctor. Would recommend this home to anyone who is looking for somewhere for their loved one.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

We're thrilled to hear that you've had a wonderful experience at our care home! We're proud of our friendly and helpful staff, who always go the extra mile to make sure our residents and their visitors feel welcome and supported. Our gardens and patio areas are indeed a lovely spot to relax and enjoy the fresh air, and we're glad you appreciated the comfortable and warm communal areas too. We're also delighted to hear that you've experienced prompt attention when medical issues arise - our team is always dedicated to providing the highest level of care. Thank you for your kind words and recommendations.

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Review of
Riverhead Hall
from John H (Brother-in-law of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

Staff very friendly and helpful. Home is very clean and tidy all residents are very happy. Plenty of entertainment and activities to occupy the residents if they want to join in. Beautiful gardens well kept for residents and their visitors to have a walk-in.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

We're thrilled to hear that our care home has exceeded your expectations! We take great pride in maintaining a clean and welcoming environment, and it's fantastic to hear that our residents are happy and engaged in activities. Our beautiful gardens are a lovely spot for residents and visitors alike, thank you for taking the time to share your positive review, we appreciate your feedback and will pass this on to the team at Riverhead Hall.

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Review of
Riverhead Hall
from Richard N (Brother of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

We are delighted we chose Riverhead Hall for my brother and were immediately taken with the friendly atmosphere, its two sitting rooms, bright, airy dining room, comfortable bedrooms, and fabulous, accessible garden.
The standard of care is very good and my brother's needs are catered for in a sensitive,

caring manner. The home is well maintained and the standard of cleanliness is very good; the meals too are of a very good standard and the cook produces lovely cakes for residents' birthdays. The manager oversees a lovely, happy workforce with the gardener, maintenance workers, catering, and laundry staff alike, interacting with the residents and joining in their activities too. The activities organiser is exceptional, planning activities for each morning and afternoon of every day with music and singers coming in a number of times a month. Riverhead provides a safe, happy, and exceptionally friendly place for my brother to live and into which he settled with ease.

Reply from Wellburn Care Home, Marketing & Activities at Riverhead Hall

We are thrilled to hear that you and your brother have had a wonderful experience at Riverhead Hall! We strive to create a warm and welcoming atmosphere, and it's wonderful to know that our efforts have paid off. We're particularly proud of our dedicated team, who go above and beyond to provide exceptional care and support to our residents. From our lovely garden to our meals, we're glad you've appreciated all the little touches that make Riverhead Hall feel like home. Thank you for sharing your kind words - we're grateful for your reveiw and we'll ensure to pass the feedback on to the team at Riverhead Hall.

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Review of
Riverhead Hall
from Julie C (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

The moment my father was welcomed at Riverhead Hall, I knew we had found the right place for him to be cared for. His needs are very well met. Staff have taken the time to get to know him in order to make his stay more personal and comfortable. We as a family are welcomed at Riverhead at any time of

day and have spent quality time enjoying the various activities and entertainment with him, allowing us to have cherished memories. The online page is a fabulous way for us to see him enjoying the company of other residents when we are not there. Every member of staff is approachable. The feeling within Riverhead is extremely homely and nothing is too much trouble. The residents are entertained with lots of activities and different areas to sit and a beautiful garden. I rate Riverhead as outstanding and would recommend them to everyone!

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to share your wonderful review of Riverhead Hall. We are thrilled to hear that you have had a positive experience with our care home, and that our staff have been able to meet your father's needs and provide a personalised and comfortable stay. We are proud to offer a welcoming and homely environment, and it's great to hear that you and your family have been able to create cherished memories with your father. We hope to continue to strive to provide the highest level of care and service to all our residents, and we appreciate your recommendation, and we'll ensure to pass your feedback onto the team at Riverhead Hall.

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Review of
Riverhead Hall
from S O (Granddaughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My grandma who has lived at Riverhead Hall for the last 3 years has received the best care and is very happy here, all the staff team are very kind and caring with my grandma, and are very patient with her also treat her with dignity and respect! Wouldn't want my grandma to be anywhere else.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your lovely feedback on Riverhead Hall! We're delighted to hear that your grandma is happy and well cared for with us. Your kind words about our staff's dedication and compassion are also much appreciated and we will make sure to pass these on to the rest of the team at Riverhead.

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Review of
Riverhead Hall
from S W (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

My mum has been in the home for 2 years now and I cannot fault the place the staff, rooms, food, entertainment are all really friendly and helpful. Mum has settled in lovely and it was the best decision for her to come to Riverhead Hall Care Home.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that your mum has settled in so well and that you've had a positive experience with our staff, rooms, food, and entertainment. We strive to provide a warm and welcoming environment for all our residents, and it's great to know that we've been able to achieve this for your mum. We're also grateful for your kind words about our home and the care we provide and we'll be sure to pass these on to the rest of the team at Riverhead Hall.

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Review of
Riverhead Hall
from Maria G (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mum is very happy at Riverhead Hall, the care she receives from absolutely all of the staff whatever their usual role is be it gardening maintenance kitchen laundry or care is of a very high standard. They have made Mum and all of her visitors feel like one of the family. The activities put on really

make a difference to how Mum is feeling and I frequently recommend the home to anyone I meet who is looking for care for a relative. The staff always looking for ways to improve the quality of life for the residents and keep me informed on how Mum is doing. They have really helped the family to cope with changes in Mum and have provided training in dealing with Mum's condition, a service which I have not come across before. A fantastic place! Thank you, Riverhead.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

We are thrilled to hear that your mum is happy and thriving at Riverhead Hall, and we are grateful for the kind words about our staff. We take pride in providing a warm and welcoming environment that makes our residents feel like part of the family. We are also pleased to hear that our activities have made a positive impact on your mum's well-being, and we appreciate your recommendation to others. We appreciate your feedback on our services. We are particularly proud of our staff's dedication to providing individualised support and training for our residents' families, and we are glad to have been able to make a positive difference. We appreciate your kind words about our staff - and we'll be sure to pass these on to the rest of the team at Riverhead Hall.

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Review of
Riverhead Hall
from Rich C (Son of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

We are pleased to see that the service provided for my Dad is of a high standard and has been consistently so since he moved in.
His room is comfortable, the food is of a good standard and the carers really connect with Dad and it's nice to see that there is not a huge turnover of staff.
The entertainment

and activities provided really make a difference.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to share your wonderful feedback about our care home. We're thrilled to hear that your dad has been enjoying a high standard of service and care since he moved in, and that he's comfortable and happy with his room and the food. We're also grateful for your acknowledgement of our carers' dedication and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Riverhead Hall.

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Review of
Riverhead Hall
from Sally H (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mum has been in the care home for over a year. She is very happy and very well looked after. Any problems if Mum is poorly or anything else the staff always ring to inform me and sometimes Mum just wants a chat with me so they ring and we have a chat, it’s never an issue. Mum always comments on the

food is good so it must be, she has always liked her food.
She loves all the staff they are very good with the residents and she loves all the daily activities they do with the residents keeping her occupied so she’s never bored. I would highly recommend it to anybody.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that your mum is happy and well cared for in our care home. it's great to hear that they're always keeping you informed and involved in your mum's care. We're also glad to hear that she enjoys the food and activities we offer and we'll continue to work hard to keep her engaged and entertained. Thank you again for your kind words and again for your review and your kind words about our staff, we'll be sure to pass these on to the rest of the team at Riverhead Hall.

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Review of
Riverhead Hall
from Karen B (Niece of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Highly recommend. The staff are fantastic, always friendly welcoming and helpful. You can tell they care about the residents. Always some activity for the residents to join in. One staff member organises fantastic things, especially the Riverfest last year. The home is undoubtedly amazing for my uncle

who is well cared for and well fed and if he has any issues, then it's dealt with immediately. Can't fault them.

Reply from Wellburn Care Homes, Marketing & Activities at Riverhead Hall

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you've had a positive experience with our staff and the care we provide. It's great to know that you feel your uncle is well cared for and well fed and that our staff are attentive to his needs. We're also grateful for your specific praise of one of our staff members, who went above and beyond to organise a fantastic event like Riverfest. Thank you again for your review and your kind words about our staff and we'll be sure to pass these on to the rest of the team at Riverhead Hall.

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Review of
Riverhead Hall
from C C (Mother-in-law of Resident) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience

I cannot fault Riverhead Hall. My in-laws moved in last year but my father-in-law died last October. The care tended to my father-in-law, my mother-in-law and my family was outstanding. There are too many examples of the high standards to write here but my mother-in-law is very happy to be there with

huge improvements in state of health, happiness and contentment.

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Review of
Riverhead Hall
from K L (Daughter of Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience

My mother has had a long and very pleasant stay at this lovely care home. The staff are friendly and caring, providing my mother with the constant care she needs. They always talk to her in a cheerful and encouraging way and include her in as many activities as possible. They are gentle and respectful

when they move her and help her to be comfortable. They give her professional care but in a homely, sensitive manner. She is always happy to see them! I am very pleased with the care she receives.

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Review of
Riverhead Hall
from Sally I (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

As a family we were all very emotional, having to put Dad in a care home. Dad has dementia. From the first time we had a meeting with the manager, we were made to feel welcome. When Dad went into Riverhead Hall everyone made Dad and me, my sister and Mum feel welcome. Everyone is so dedicated to their

job. Dad has been in 6.5 weeks now, I ring on days I cannot get to visit and it's never a problem for whoever answers the call, they are always available to give me an update on Dad. If he isn't feeling well, someone will call and make sure we are aware of what is happening. As a family, we feel part of a bigger family now as not only do they all do an amazing job of caring for Dad but they have shown compassion to us all when we have struggled with the transition of Dad settling in and we are so grateful of all the dedication and hard work they all do with a smile on their faces. Thank you to everyone who helps make our dad feel part of his new home in Riverhead Hall.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you so much for taking the time to share your experience with us at Riverhead Hall. Placing a loved one in a care home is never an easy decision, especially when dealing with dementia but it's lovely to hear that your dad has found a new home with us at Riverhead Hall and that you all feel a sense of belonging within our community. We will make sure to pass on your kind words to the rest of the team at Riverhead as I'm sure they will be much appreciated.

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Review of
Riverhead Hall
from Angie E (Daughter of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience

The care for my mother at the end of her life has been unbelievably loving and thoughtful. The staff are a complete delight and treated her with the utmost kindness, dignity and love. Cannot recommend highly enough. Thank you all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the kind words, Angie - it's lovely to hear that the care and our team here at Riverhead Hall have been so thoughtful and caring for your mother. We will pass on your message to the rest of the team, they will be touched by your kind feedback.

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Review of
Riverhead Hall
from S S (Daughter of Resident) published on 14 July 2022

Submitted via Website • Report

Overall Experience

This is the 3rd time my father has been to stay at Riverhead Hall. Each time he received excellent care, from each and every member of staff who he came into contact with. I personally want to thank the Manager for having such a good team, who go above and beyond their remit, to make the residents feel

loved and part of a big family. I would recommend this care home to anyone wanting that bit of TLC, because you will certainly receive it.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the lovely review! It is so good to hear that your father has had such a great experience at Riverhead Hall each time he has been with us. Our team will be thrilled to read your kind words, we will pass your message on to them.

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Review of
Riverhead Hall
from Jo H (Daughter of Resident) published on 22 April 2022

Submitted via Website • Report

Overall Experience

Both my mum and I cannot fault Riverhead Hall for giving us 100-percent peace of mind in knowing that mum is getting the best care possible, especially through these difficult times. Thank you to all concerned.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the kind words, it is so great to hear that Riverhead is providing you with peace of mind and great care for your mum. This will be encouraging to our hard-working team, so I will pass on your message to the rest of the staff.

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Review of
Riverhead Hall
from Zoe M (Daughter of Resident) published on 22 April 2022

Submitted via Website • Report

Overall Experience

I cannot fault the care my mother continues to receive at Riverhead Hall. All the staff are friendly and helpful and really seem to care about the residents. It feels like a little family. The rooms are fresh and clean.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

It's lovely to hear your mother is happy with us - the staff do indeed create a little family within the home, and they will be so encouraged to hear that their work is seen and appreciated, we will pass on your kind message to the team.

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Review of
Riverhead Hall
from J F (Granddaughter of Resident) published on 22 April 2022

Submitted via Website • Report

Overall Experience

My grandma has lived at Riverhead Hall for around five years and I would not want her to be in any other care home. Riverhead Hall is lovely, the staff are all very helpful and friendly and most importantly my grandma is happy there. They have a lifestyle coordinator who provides lots of activities

and my grandma loves to join in. The home itself is lovely and clean and grandma's room is always immaculate. Riverhead Hall is set on beautiful grounds and my grandma loves to spend time in the garden chatting with other residents. I can recommend this home to anyone.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

It makes our whole team so happy to know your grandma is happy at Riverhead Hall. From activities to the grounds and gardens, to care itself - we want to make sure we cater to each and every individual to make sure they are having a lovely time with us.

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Care Home Owned by Wellburn Care Homes Ltd in East Riding of Yorkshire

Wellburn Care Homes Ltd Locations in East Riding of Yorkshire (1)

Wellburn Care Homes Ltd Reviews in East Riding of Yorkshire (46)

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