Wellburn Care Homes Ltd in Northumberland | 3 Care Homes

Review of
Wellburn House
from M S (Son of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

Have no complaints about the home at all. Dad's carer has been excellent overall. Staff have been great and most helpful.

Reply from Wellburn Care Home, Admissions Officer at Wellburn House

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Wellburn House.

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Review of
Heatherdale
from Debbie R (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he

was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.

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Review of
Garden House
from Jennifer H (Daughter of Resident) published on 26 December 2024

Submitted via Postal Card • Report

Overall Experience

We recently lost our father who had been a resident of Garden House for nearly a year. Words are not enough to express our gratitude to all members of staff, carers, cleaners, chefs and management who over those 10 months made Dad's life as comfortable as anyone could have. From staff popping their

heads around his door and saying a simple hello, how are you today, to the full-on care seeing to his everyday needs. Dad was given the care, attention and empathy with staff going above and beyond, with management giving support after our father's passing to me which was a great help. A great team.

Reply from Wellburn Care Homes, Marketing & Activities at Garden House

Thank you so much for your heartfelt and thoughtful review of Garden House. We are so sorry to hear about the loss of your dad but are very glad to hear that your father experienced such personalised care and attention during his time with us. We deeply value your appreciation for our staff and management. Thank you for trusting us with your father's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Garden House.

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Review of
Wellburn House
from Claire M (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Wellburn House has been a very positive move for our Mum. She had previously been in a home where sadly the standards and care were poor, so we were very anxious about any new placement. However, we are very relieved that after a couple of weeks of her arrival at Wellburn, things seemed to fall into

place for her. Certainly, now, after almost 6 months, she is mentally and physically much more stable and most importantly, happier. The staff are kind and considerate and the the manager is proactive, competent and compassionate. We would not hesitate in recommending this home.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your mum is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your mum is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.

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Review of
Wellburn House
from Susan R (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

The staff at Wellburn are patient and caring. My father feels valued and well cared for, and very much enjoys the activities. He always looks clean and smart, which is important to him and to my mum. His room is lovely, and always clean and tidy - and the meals smell lovely! We are so pleased that the

staff at Wellburn are looking after my father so well. He is content, and knowing he is so well cared for, and being able to visit frequently (and being so warmly welcomed by the staff, and him when she does) has resulted in a significant improvement to my mum's health.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your heartfelt review. We are truly grateful to hear about your father's positive experience at Wellburn House and are absolutely delighted that our staff's compassion and dedication have made such a significant difference to both him and your family. It's fantastic to hear that your father feels valued and is loving his time at Wellburn House - we'll ensure to pass on these kind words to the team at Wellburn House.

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Review of
Wellburn House
from A R (Cousin of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Our relation has been at Wellburn House for almost five years, in all that time her needs have been met with dignity and compassion. The management and staff have constantly reviewed requirements when our relation's needs have changed due to her illness. The staff are always looking to improve the care

and activities to make our relation as happy and content as possible.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your loved one is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your loved one is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.

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Review of
Heatherdale
from I B (Grandson of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I want to express my deep gratitude to the staff at Heatherdale for their exceptional care of my grandmother. They have made a challenging transition much easier for our family.
Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both

residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.

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Review of
Heatherdale
from Alison G (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I would like to express my gratitude for the care you are giving my Mam in Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.
I would like to thank you all for the support you have given me without that this journey would have been so much harder.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.

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Review of
Heatherdale
from Lindsey B (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Just a great big thank you to all the staff at Heatherdale for making a really difficult decision go smoothly. The care that Mam receives is nothing short of amazing. Nothing is ever a bother. They keep you informed of everything you need to know.
From Mam starting with daycare, then respite, and now

resident the support for Mam and the family has been fabulous and very much appreciated.
Mam has settled well, the activities and interaction with staff has been beneficial for Mam's physical and mental well-being.
Thank you the manager and all the staff for your kindness, compassion and dedication, you make all residents and their families happy, cared for and welcome.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your heartfelt review! We are thrilled to hear that your experience at Heatherdale has been positive and that your mam has settled in well. It's wonderful to know that their compassion and dedication have made a difference for both Mam and your family. Your kind words encourage us to keep delivering the exceptional care we strive for every day. Thank you once again for trusting us with your mam's care! We'll ensure these kind words are passed on to the team Heatherdale.

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Review of
Wellburn House
from Katie R (Granddaughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Wellburn House provides exceptional care for my gran. She was reluctant to go into a home initially but is thriving and talks highly of Wellburn. Her highlights are the food and kind staff! Staff members are enthusiastic, caring and know her likes and dislikes. Being able to view photos of her taking

part in many activities via the social media page is reassuring and great to see.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your review! I'm so glad to hear that your gran is thriving at Wellburn House! It's wonderful that the staff are not only caring but also attentive to her preferences, making her feel at home. The positive feedback about the food and the variety of activities she can engage in is heartening. Well ensure that these kind words are passed on to the team at Wellburn House.

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Review of
Wellburn House
from E E (Respite Resident) assisted by family/friend published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

This was my first experience of staying in a care home. I stayed for 8 days 'respite care'. My room and ensuite were exceptionally clean and pleasant. The cook produced excellent quality meals and a good variety of options. All the staff were pleasant, helpful and friendly. They smiled a lot and seemed

happy. They were extremely patient. I enjoyed the outings and activities offered. I will be happy to return for respite or a resident.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for sharing your positive experience! We're thrilled to hear that you enjoyed your stay, and it's wonderful to know that the cleanliness of your room, the quality of meals, and the friendliness of our staff made a lasting impression. It's great to hear you appreciated the activities and outings as well. We'd be delighted to welcome you back anytime!

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Review of
Wellburn House
from Graham S (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Mam struggled at first to settle in but now she is loving life at Wellburn. The staff go above and beyond, the duty of care is second to none and there are constant activities and days out to keep everyone entertained. The food must be great because she has put on so much weight and looks really healthy.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your feedback! We're thrilled to hear that your mother is now loving her life at Wellburn and has settled in so beautifully. It's also fantastic to hear that she's healthy and thriving with our meals and activities. We'll ensure these kind words are passed on to the team at Wellburn House.

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Review of
Wellburn House
from Margaret B (Relative of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

The staff seemed to really care about residents. A nice sense of community and lots of activities for residents to participate in. The lovely green outlook from the lounge and dining area helps create a restful mood and gives a sense of connection to the outside. Staff treat residents with kindness

and dignity.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you for your thoughtful review! We're thrilled to hear that you appreciate our dedicated staff and the sense of community we've fostered. It's wonderful to know that the variety of activities and the comforting green views have contributed to a positive atmosphere for our residents. Your kind words about staff treating residents with kindness and dignity truly mean a lot to us. We'll ensure to pass this feedback on to the team at Wellburn House.

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Review of
Heatherdale
from S B (Relative of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My relative has been a resident at Heatherdale for 6 weeks respite care and has received excellent care and support.
She has been very well cared for and all of the staff are very kind and helpful.
Particular praise for the manager who keeps me very well informed with difficult decisions and navigating

the care which my relative receives.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

We are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you need during this time, and we appreciate your recognition of their efforts, and we'll ensure to pass the feedback onto the team at Heatherdale.

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Review of
Heatherdale
from A F (Son-in-law of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff and atmosphere at Heatherdale always give you reassurance that your loved one is being cared for by a professional, caring and kind organisation. Well done to all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.

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Review of
Garden House
from Jillian H (Daughter of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother was in care at the Garden House Care Home for 11 months. She saw it as her own home and loved the care staff and chef and domestic staff.
The management were professional when dealing with care planning, social workers, physiotherapists and OTs. The family were all happy with the professional

care that was given.

Reply from Wellburn Care Homes, Marketing & Activities at Garden House

Thank you for taking the time to share your wonderful experience at Garden House, we are thrilled to hear that your mother had a positive experience at our care home, we are particularly pleased to hear that she felt a sense of home and loved the care and attention provided by our staff, including the chef and domestic staff. We also appreciate your recognition of our professional management team. We are proud to have provided a caring and supportive environment for your mother, and we are grateful for your feedback, which we will use to continue improving our services and appreciate your kind words about our staff - and we'll be sure to pass these on to the rest of the team at Garden House.

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Review of
Wellburn House
from C H (Niece of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Wellburn House is a lovely homely place and the staff are absolutely fantastic. My aunty settled really well in the home. They are always keeping them entertained, it is a joy going in Wellburn because other residents get to know you and their families. My aunty always said that the food was lovely

and whatever she asked for it was not a problem for the staff.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you for taking the time to share your wonderful experience at Wellburn House! It's great to hear that your aunty felt comfortable and well-cared for and that the staff ensured her needs were met. It's also lovely to hear that the home has a warm and welcoming atmosphere and that the residents and staff are friendly. We're glad to hear that your aunty enjoyed the food and the activities provided, and we appreciate your kind words about our staff - and we'll be sure to pass these on to the rest of the team at Wellburn House.

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Review of
Garden House
from Neil S (Son of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

May I first start by saying that Garden House Care Home is to a very very high standard. The gardens are immaculate and pristine.
Walking through the doors of the care home, you get that feeling of a good place, light airy, staff that are so polite, and very respectful of their residents.
The management

run the home so very well, you can see that the staff and managers are busy, but are happy.
Mum spent the duration of her last years here, and was so comfortable.
Getting to know the staff on a personal level, is also a great comfort.
Visiting regularly, we were always asked whether we needed anything, and was everything ok, which is another great comfort to us and the family.
The care home catered very well for the residents in respect of entertainment, there was always something going on.
The level of care given here goes over and above.
We were very very happy with Mum's stay here.
The management and staff should be so proud of the good work that is achieved here.
Excellent work!

Reply from Wellburn Care Home, Marketing & Activities at Garden House

Thank you so much for taking the time to share your wonderful review of Garden House Care Home. We're thrilled to hear that our home exceeded your expectations and provided a high level of care and comfort to your mum during her stay with us. We're particularly grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Garden House.

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Review of
Wellburn House
from Chris B (Son of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My father has quickly felt at home, despite early resistance. The staff are professional, friendly and very well trained. The home has very good protocols in place. I thoroughly recommend.

Reply from Wellburn Care Home, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that your father has settled in comfortably and that our staff has been able to provide a welcoming and supportive environment. We're proud of our team's dedication to providing exceptional care and service, and we're glad to hear that our protocols have been effective. Thank you again for your kind words and for entrusting us with your father's care and we'll be sure to pass these on to the rest of the team at Wellburn House.

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Review of
Wellburn House
from F M (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Lovely home, great staff, very welcoming, very clean, and lovely food.
Good activity level - sadly Mum decided to stay in her room most of the time.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your review of our home! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, staff, and food. We're also happy to hear that you found our activity level good. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Wellburn House.

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Care Homes Owned by Wellburn Care Homes Ltd in Northumberland

Wellburn Care Homes Ltd Locations in Northumberland (3)

Wellburn Care Homes Ltd Reviews in Northumberland (163)

Wellburn House

Heatherdale

Garden House

Wellburn House

Wellburn House

Wellburn House

Heatherdale

Heatherdale

Heatherdale

Wellburn House

Wellburn House

Wellburn House

Wellburn House

Heatherdale

Heatherdale

Garden House

Wellburn House

Garden House

Wellburn House

Wellburn House

Awards / Recognitions (11)

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