Crown Care in Northamptonshire | 1 Care Home

Review of
Astley Hall
from E N (Daughter-in-law of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff very caring. Excellent service on all fronts. Well looked after. Kept up to date with all her needs.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for taking the time to review our service, we are do happy you have a positive experience and will share this with the team

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Review of
Astley Hall
from kate H (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Mum went in for respite care during the refitting of her bathroom. She settled well, although very reluctantly and would never admit this! All staff treated mum with respect and were always approachable. She refers to the friends she made during her stay and we hope to visit soon. Thank you all who

made this unsettling time calmer.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for your kind review, we are so please your mum had a good experience and made friends with other residents

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Review of
Astley Hall
from G O (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Overall Dad has settled quite well.
Dad has had 2 falls since being in the home and I also found him in soiled clothes on one occasion. There are also sometimes issues with his hearing aids no batteries or not in and dad is really deaf without them.
Dad has also lost his dentures, trousers and cardigans

all were named except dentures! The staff are approachable and Dad seems comfortable around the staff. The room is clean and comfortable. Possible more stimulation for the residents. Maybe singing, music.

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Review of
Astley Hall
from Nigel M (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

The staff at Astley Hall are all extremely dedicated and caring. The care given is usually of a very high standard, with only minor, but extremely frustrating slip-ups. Mum uses hearing aids and whilst the personal care staff are very good at getting mum's aids fitted into her ears (mum has arthritis

in her hands and is unable to do this herself) they do on occasion forget to turn them on!
The staff have made mum transition into care home living a very calm and easy process, and Mum is busy making some new friends.

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Review of
Astley Hall
from J B (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I had the most wonderful experience when visiting my dear friend who is currently a resident at the stunning Astley Hall Care Home.
From the very moment I walked through the door, the staff were so friendly and welcoming. It was the most warm and caring atmosphere. The relaxed, comfortable relationship

between staff and residents is evident and it is obvious how well loved and cared for my dear friend is. My dear friend is very happy in her home and has made so many special friends.
I am really looking forward to visiting again soon.
Oh, and I must add, the food is exceptional too!

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Review of
Astley Hall
from S P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Clean and friendly care home. Staff seem contented and are mindful of the resident's needs. Activities I've observed are well thought out and encourage reluctant residents to participate but without undue pressure.

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Review of
Astley Hall
from Jackie M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Astley Hall since November and she's gradually settling in. We had a lovely Christmas Day lunch together and the staff were wonderful. The tables were decorated and the food was plentiful. It was a nice atmosphere. There was plenty of live entertainment over the holiday period and Mum

enjoyed that too. The staff are always welcoming and are very kind to the residents. Sometimes my mum is anxious and stressed with her dementia and they handle it very well and also let me know how she is. She had lived with me for 8 years prior to moving to Astley so it is sometimes difficult for her to adjust to residential care and I can only thank them all for helping her. She is always clean and tidy, as is her room.

Reply from Sally Parsons, Business Administrator at Astley Hall

Thank you for your lovely comments, we are very lucky to have some wonderful staff.

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Review of
Astley Hall
from D W (Daughter of Resident) published on 18 May 2024

Submitted via Postal Card • Report

Overall Experience

Food poor, not enough, especially for the amount of fees that we pay, does not live up to the photo in the brochure that is advertised.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for taking the time to review our service. We are always striving to improve the quality of our service and value all constructive feedback such as yours. Astley Hall appreciates honest timely feedback to continually improve and develop our service. As well as evaluating our menu and holding a resident survey, our chef will meet with your mother to discuss any improvements to the menu.

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Review of
Astley Hall
from Sonia W (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

One staff member in particular is so lovely when I arrive at the care home. Always smiling and welcoming. Always busy and works hard to make everyone’s visit a happy one. Makes a lovely cuppa for you and is happy to help. Thank you.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for taking the time to review our service and it is lovely to hear that you have a rapport with a team member. If you are happy to share with either myself or Daniel when you next visit, we would like to be able to thank them for making you feel so welcome.

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Review of
Astley Hall
from Karon H (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

Since my mother has been at Astley Hall Care home she has been treated with respect and kindness. She is always clean and looks very comfortable. The staff are very friendly and welcoming when you arrive. The nursing staff are great and always give me an update on how my mum is. The food always looks

great as well.

Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall

Thank you for your lovely review, Karon. We are pleased to know that you have had a positive experience with the service we provide. We will be sure to share this with the staff team.

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Review of
Astley Hall
from D W (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Astley Hall is a modern, light and very clean care home. The rooms are lovely and the Bistro/bar area is a great place to enjoy a coffee and to meet other residents and family. The staff are very caring, kind and understanding. The residents are well looked after and family and friends are encouraged

to join in with the many lovely activities organised at the home. Thank you Astley Hall for everything you do.

Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall

Thank you for your kind words. We are so pleased that you are happy with the care that we provide and we are delighted that you feel encouraged to join in the activities held at the home. I will pass this review on to the team here at Astley Hall.

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Review of
Astley Hall
from Donna C (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

If there was a score for the service, care and attention to the residents by all the staff at Astley Hall it would be 11/10! Always a cheery smile and a welcome from all and it is clear to see the residents are happy and well cared for. Since my mum has been at Astley suffering from dementia and other

associated complex medical issues, she is much calmer and more settled.
Astley Hall is spotless, fresh and modern in all areas and the residents want for nothing. They have regular activities for them and they have the option to join or not. They also have a beautiful large garden and patio that is well used by residents and staff for other activities and enjoyment during the good weather months. Astley Hall actively encourages relatives and family friends to be involved with the residents and ensure plenty of drinks, snacks and the odd drink is available.
Definitely recommended and worth every penny for the peace of mind and comfort of our loved ones.

Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall

Thank you for your wonderful review about your experience as a relative/visitor at Astley Hall. we really do enjoy the relative getting involved as much as possible to enhance the resident's lives and well-being. We will pass on your kind words to the staff team.

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Review of
Astley Hall
from Nicky B (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Astley Hall stands out. It is a warm, friendly and caring home which gives outstanding care to Mum. I love visiting. I am welcomed warmly and enjoy spending time with carers and residents alike. A special feature is the Brasserie where Mum and I can sit and have a chat in a light airy space. We can

have a drink or order an afternoon tea. This feels like a treat and builds happy memories for all of us.

Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall

Thank you for leaving a wonderful review for our service. We are pleased you feel welcome when visiting your loved one and are able to continue creating happy memories

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Review of
Astley Hall
from G D (Daughter of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience

I cannot rate Astley Crown Hall highly enough. It has been one of the hardest decisions for me to place my mum in care and the staff have supported me and my mum every step of the way. Mum has settled much better than I thought and this is due to the care of the wonderful staff and activities and facilities.

Mum eats so much more now and especially enjoys the homemade trifle! Thank you to you all for letting me be a daughter again to my mum and enjoying some quality time.

Reply from Karen Aldred, Home Manager at Astley Hall

We appreciate the decision is often very hard for families and continue to strive in supporting you all on this difficult journey. Your support is also very welcome within our facilities.

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Review of
Astley Hall
from Sharon H (Daughter-in-law of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience

Beautiful, clean and caring place. The staff are lovely and the residents are very well cared for. The staff try their best to get everyone involved in different activities like playing games, jigsaw puzzles, flower arranging etc. Food is fabulous. Can highly recommend it.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for your lovely comments. We are pleased that you have noticed the evidence that the staff enjoy spending time with the residents in social situations as much as the residents themselves.

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Review of
Astley Hall
from Elaine C (Daughter of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience

This has been one of the hardest decisions we have had to make for my Dad. Although, I have to say, one of the best decisions we have made since his diagnosis seven years ago. The staff have been so kind and understanding and always willing to help with any issues. His room is spacious and pleasant

and always tidy. My Dad has settled so well from day one is a testament to their care. My Mum enjoys taking him home on a Sunday to give him Sunday lunch and spend some quality time together. It's lovely to have this flexibility. He is always happy to go back to Astley Hall and greets everyone each time. If there was one thing I could change, it would be to have more staff or clone the ones they have! I believe this is a UK problem in all homes.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you, on behalf of the team, for your lovely review and understanding of the challenges we face in the social care sector regarding recruiting staff. We are lucky to have some of the best at Astley Hall.

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Review of
Astley Hall
from Gwen C (Respite Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience

I spent a short respite stay here in very pleasant surroundings with kind and caring staff. Would recommend.

Reply from Karen Aldred, Home Manager at Astley Hall

We are pleased to hear you enjoyed your short stay with us and hope you keep well.

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Review of
Astley Hall
from C H (Daughter of Resident) published on 17 June 2022

Submitted via Postal Card • Report

Overall Experience

The standard of care has really dropped in recent months with issues with my mum not being showered regularly and regular refusals to cooperate. Her clothing and shoes we buy go 'missing' and she often doesn't have any clean underwear in her room, even other people's clothing. Staff are often stood

around looking at their phones and not with residents and you can often telephone with no answer. All issues have been raised but not all resolved.

Reply from Karen Aldred, Home Manager at Astley Hall

We are sorry that you feel we are not addressing the issues that you have raised with us but will continue to look at ways to improve our service.

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Review of
Astley Hall
from M F (Son of Resident) published on 1 June 2022

Submitted via Website • Report

Overall Experience

Very high standards of accommodation and lovely helpful staff and very nice environment. My Dad is very content when in here. Really nice to see all the residents able to walk freely and be guided around by the friendly staff.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for your response. We are pleased Dad feels welcome when he visits which is so important so you as a family can take the time to rest.

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Review of
Astley Hall
from M F (Son of Resident) published on 18 May 2022

Submitted via Website • Report

Overall Experience

Friendly, caring staff, made to feel very comfortable. We feel our dad is in good hands. Always a pleasure to visit this well-presented care home as it is kept very clean and tidy allowing residents to walk around freely or supervised which is very lovely to see.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for your review. We are proud of our staff team and will share your comments with them.

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