Crown Care in Northumberland | 1 Care Home

Review of
Royal Hampton - Ponteland
from M S (Regular Volunteer) published on 11 February 2025

Submitted via Website • Report

Overall Experience

It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.

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Review of
Royal Hampton - Ponteland
from Gillian P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are lovely

and the home is well maintained.

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Review of
Royal Hampton - Ponteland
from M O (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey,

it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.

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Review of
Royal Hampton - Ponteland
from V T (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.

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Review of
Royal Hampton - Ponteland
from Kathleen C (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards

to residents, families and visitors. Excellent communications and available for discussion on any matter.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of the service we provide.

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Review of
Royal Hampton - Ponteland
from David T (Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experiences with us.

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Review of
Royal Hampton - Ponteland
from K T (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider

she is in the best place for her care considering her condition.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of Royal Hampton.

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Review of
Royal Hampton - Ponteland
from Sue M (Daughter-in-law of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again,

we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments it was a pleasure to look after your mother-in-law.

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Review of
Royal Hampton - Ponteland
from Derek M (Regular Volunteer) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

I visit Royal Hampton once per week with my dog, "Roxy". We go to rooms and lounges and Roxy is treated to cuddles by the residents. I always take a supply of treats for the residents to feed Roxy.
I can see that the care home is run to a very high standard so, even though I have not sampled the food

or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you, Derek, for your kind words - everyone loves seeing you and Roxy every week and has become a bit of a highlight for many.

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Review of
Royal Hampton - Ponteland
from Nadia M (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

The hardest thing I have had to do on being informed Mum required nursing care, not only was she leaving her home but also her hometown of 96 years some 200 miles away to be closer to me. After visiting a number of homes, Royal Hampton impressed me, speaking with management, staff and residents this

was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.

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Review of
Royal Hampton - Ponteland
from A B (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Dad came to stay at the Royal Hampton after being in hospital, and couldn't go home due to the lack of home carers available. Initially, his stay was for respite but after several months he agreed that staying long-term would be the best option for him. He struggled to adapt, being a very proud man

and can be very challenging but the staff at the Royal Hampton - Ponteland are amazing, so patient and caring - and a great support for us. That goes for the management team too.
Dad is very private and never wants to join in any of the activities (of which there is a good variety of) but there is no pressure for him to do so. There is always a good choice of food on the menu each day, again Dad prefers to eat in his room rather than joining other residents in the dining room - his preferences are always accommodated with no problem.
It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.

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Review of
Royal Hampton - Ponteland
from J T (Sister of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

My brother is very happy here. I had dreaded the sell your house conversation, but he decided independently. Staff create a real community feel which he loves. He's not a 'typical' care home user and staff have worked really hard to make this work for him.

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Review of
Royal Hampton - Ponteland
from Sue L (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident for four years now. Royal Hampton is totally amazing. Mum is so safe and happy in every possible way.
A member of staff is employed to arrange entertainment of which there is an almost constant variety provided. Concerts, singing, arts and crafts, trips out, dressy-up days,

animal visits. Too many to list. Just today, when I visited my mum, I took part in an exercise class with her. There was a wide range of residents from different areas of the home. I noticed how well cared for everyone looked. Make-up on, nice clothes, hair brushed. Clear to see how well cared for everyone is. Only one small example of the lovely things my mum gets up to.
All in all, I truly do not believe my mum could be anywhere better than Royal Hampton. Bright, clean, classy.
Smiling, happy staff who really care with gentle humour. Exceptional, five stars.

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Review of
Royal Hampton - Ponteland
from Tracy S (Daughter of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience

My dad has been a resident at Royal Hampton since November 2021. I can only say positive things about this facility. The staff are wonderful, both in the way they care for dad, with respect and compassion, to the support they provide to my mum and the rest of the family. From the moment we first visited,

we were made to feel special, and supported. The surroundings are second to none. My dad's room was redecorated prior to his arrival, and the whole home is outstanding. So many activities are provided, and though my dad doesn’t actively take part often, he is not excluded from these, often being included in the social media posts, which is a comfort to mum. As a family, we can’t thank the staff enough for the support and care they provide.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your dad's ongoing stay with us.

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Review of
Royal Hampton - Ponteland
from J S (Respite Resident) assisted by family/friend published on 19 August 2022

Submitted via Postal Card • Report

Overall Experience

From start to finish care staff made me feel very welcome and relaxed. The care and attention I received exceeded expectations. The room was very clean and my request for additional equipment to meet my needs was immediately attended to. Food was simple but very tasty and medication given at the exact

time.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments, I am pleased that you enjoyed your stay

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Review of
Royal Hampton - Ponteland
from F S (Daughter of Resident) published on 16 August 2022

Submitted via Website • Report

Overall Experience

Totally amazing staff and atmosphere/nursing home. I cannot thank the staff at the Royal Hampton enough for care and attention they have shown my dad since his stroke. He went from being fully independent to needing full support. His experience in the hospital was, to say the least, poor and he was

told he had to go into a nursing home. I was dreading it, as was dad, however within one day of being at the Royal Hampton he was back to being continent due to the care and attentiveness of the staff and he has settled in, is happy and thoroughly enjoying the atmosphere, care and support he receives. All staff are amazing and super friendly and go beyond the call of duty to meet any needs either dad has or we (as family members) ask of them. All staff make it a friendly, caring environment and most of all fun, feels like a five-star hotel full of friends.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding dad's stay at Royal Hampton

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Review of
Royal Hampton - Ponteland
from K A (Daughter of Resident) published on 23 June 2022

Submitted via Website • Report

Overall Experience

All the staff at Royal Hampton couldn’t have made our father more relaxed, happy and comfortable in what was a sudden change of care due to increased nursing needs.
With their exceptional nursing and social care, he feels safe yet stimulated.
I have to include all admin and services staff in this

review. They all seem to take time to chat with dad and the residents.
The staff are so intuitive about dad’s needs and found out very quickly what motivates and also settles him as a resident with dementia.
Importantly, the Royal Hampton is not just a stylish home with a very comfortable interior. I love going in to visit dad and his new friends. The staff always make me feel welcome and listen if I have any concerns regarding dad’s health and well-being.
Thank you so much all at the Royal Hampton. This was such a big life change for dad and he is happy and thriving as best possible considering his conditions due to your nursing care, personal attention, social stimulation and humour.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments, it is very pleasing to hear all of your positive experiences at Royal Hampton

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Review of
Royal Hampton - Ponteland
from Patricia G (Resident) published on 22 June 2022

Submitted via Postal Card • Report

Overall Experience

I have been a resident at Royal Hampton for approximately four years. I moved into the home as it was close to my previous residence, and I was greeted with a very warm welcome when I arrived. The staff that assist me are lovely and always kind. I thoroughly enjoy the food, and there is always an alternative

if I do not like the menu choices. There is a hive of activities available, and I particularly enjoy the said evenings with music and entertainment. I feel support in my everyday living, but also in more personal matters; I know there is always someone there to guide me.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments. It is lovely to hear that you are enjoying living at Royal Hampton and that the staff are helpful.

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Review of
Royal Hampton - Ponteland
from Yvonne T (Daughter of Resident) published on 13 June 2022

Submitted via Website • Report

Overall Experience

My mother and father moved into the Royal Hampton - Pontelandin September 2021 and from the first moment the quality of care and support not only for my parents but all my family has been and continues to be superb, second to none. All the staff are professional, caring, cheerful, polite and supportive.

Quite frankly I cannot find the words to praise the staff enough for everything they do. They are truly outstanding and amazing. I have already recommended the Royal Hampton to other families and will continue to do so. To all the staff at the Royal Hampton “ thank you” for everything you do.

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Review of
Royal Hampton - Ponteland
from Audrey B (Resident) published on 12 June 2022

Submitted via Website • Report

Overall Experience

As a resident of Royal Hampton, my family and I are very satisfied with the accommodation and service given to me. I have made Royal Hampton my home for the past three years and couldn’t be happier with the care and attention I receive.
The choice of food is fantastic, and if there is nothing to

your taste at mealtimes, the kitchen will accommodate you with something without any hesitation.
The building is always clean and well maintained, the housekeeping and laundry staff are very efficient, and I am always impressed with the service. Throughout the week we have lots of activities, evening entertainment, afternoon arts and crafts, exercise and music, there is something for everyone. I enjoy crosswords and quizzes and look forward to the regular quizzing sessions.
If I ever have any needs, big or small, someone is always there to help. The staff, whichever position, are friendly and respectful.
I feel perfectly at home at Royal Hampton and wouldn’t want to be anywhere else.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for the lovely comments. I am pleased that you consider Royal Hampton to be your home.

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Care Home Owned by Crown Care in Northumberland

Crown Care Locations in Northumberland (1)

Crown Care Reviews in Northumberland (60)

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

Royal Hampton - Ponteland

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