Crown Care in South Yorkshire | 6 Care Homes

Review of
The Royal Care Home
from S H (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Our mum went into the home in December 2024. The care and compassion which the staff gave her was excellent. They were able to understand her needs and deliver. Their patience with her was sometimes above and beyond and we can't thank the staff enough. Unfortunately Mum sadly passed in February 2025,

the aftercare Mum and we received was excellent.

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Review of
Buckingham Care Home
from E D (Granddaughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful people and place!! The staff are truly fabulous. So kind and informative. Couldn't of asked for better!! They never got fed up of me calling every day to see how Grandma was. They treated Grandma with respect and care until she sadly passed away. My mum was away when grandma passed away so

I found them just amazing. They all do an amazing job. Thank you!

Reply from Marie Wood, Home Manager at Buckingham Care Home

Thank you so much for your kind and heartfelt review. Your words mean a great deal to all of us here.We are truly sorry for the loss of your Grandma, and we're honored to have been able to care for her during her time with us. It's lovely to hear that you felt supported and kept informed - we know how important that is for families, especially during difficult times. Please know that we never mind the phone calls; it's always our priority to offer reassurance and keep you connected.Your appreciation of the team's kindness and dedication will be shared with everyone - they'll be so touched to know they made a difference to both you and your Grandma.Thank you again for taking the time to leave such a thoughtful review.

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Review of
Clarence House
from B S (Niece of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Always find the staff approachable and caring towards my aunt. I never let the home know when I am visiting and they are always welcoming and able to provide information when asked.
At the moment the access to the second floor isn't ideal eg via the laundry and only a lift but my aunt is safe, clean,

cared for and likes the staff which is all I want for her.

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Review of
Clarence House
from Ken P (Friend of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My friend has now been in Residence at Clarence House for 18 months.during which time he has received excellent Care and overall is now a much happier and healthier person than previously when living alone with limited support.

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Review of
Highgrove Residential Home
from Joanne T (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mum had to come into Highgrove for rehabilitation after suffering a broken hip. She is 102 years old and was lucky to survive but even luckier to be placed in such a caring environment. She was there for a total of 6 weeks and recovered sufficiently to be able to go home with support . The care she

received was outstanding from everyone but she had a lovely bond with several members of staff. The management team were very professional and communication fabulous . . Unfortunately since leaving her health deteriorated and has been placed in another care home as there was no place at Highgrove, we are gutted as a family ! The carers are equally lovely where she is but the environment isn't in the same league . Thankyou for all your care we are very grateful and wish she could have returned to your care

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your lovely review of our services, it always means so much when we know we have made a difference, Im also pleased for both you and your mum that she is now back with us for a some more tender loving care.

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Review of
Clarence House
from W H (Daughter-in-law of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

There has been time when we have not been informed of falls and staff haven't always been pleasant when asked about things relating to medication if we don't agree with the care home about the care they provide they get very standoffish and don't like it they do get a lot right but it's the other things

that lets them down they need to communicate with the residents families.

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Review of
St James Court
from J P (Son of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

The manager and all staff go above and beyond to make sure mum is well cared for.nothing is too much trouble for them.it is reassuring to know that when we have to leave mum we are in no doubt she is getting the best care possible.staff make us as a family feel very welcome and would like to thank each

and every one of you at St James's for looking after mum.you are all a credit to the care profession.

Reply from Tracey Oliver, Home Manager at St James Court

Thankyou so much for your lovely kind words. you haven't only voiced your amazing views to us through this review but also when you visit. Were so glad we can give you all peace of mind as a family. I will be sure to pass this on to all the staff, as they 100% deserve the recognition for all their hard work.

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Review of
St James Court
from K T (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Making the decision to put mum in a home was a difficult one but was made easier by the team of staff at St James. They have gone the extra mile to make mum feel settled and happy in her new home and always have time to chat with me and my sister to reassure us as well. St James Court is a bright,

vibrant and happy place.

Reply from Tracey Oliver, Home Manager at St James Court

We cant thankyou enough for your kind words. I cant praise the staff enough for all their hard work it generally is such a lovely place to work. I think it helps that we have such great fun not only with our residents but all relatives and visitors who come to visit. i can say hand on heart that your comment of going the extra mile is 100% true. Thankyou again for your lovely words i will be sure to pass it on to all the staff as they deserve the recognition.

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Review of
Buckingham Care Home
from T M (Resident) assisted by family/friend published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff are friendly and helpful. They have conversations with me & treat me with respect & don't patronise me.
My room is large, bright & clean.
When there are activities they let me know and I choose whether to join in I enjoy excersize & meditation.
I have a gluten free diet, the food

is excellent & all suitable for my diet.
I'm settled & happy here.

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Review of
St James Court
from J W (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

This was the 1st time my mother has been in respite and I have to admit my nerves were in bits leaving her, I retired from the NHS to look after my parents but sadly dad passed away in May, the care Mum received was outstanding the staff involved Mum with activities which she loved.

Reply from Tracey Oliver, Home Manager at St James Court

Thankyou for your kind words. We are so glad we were able to put your nerves at ease. We understand it can be a stressful time choosing a care home for a loved one, but i am in no doubt the staff here at St James Court are an amazing team and go above and beyond on a daily basis. Once again thankyou for your lovely review.

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Review of
Richmond Care Home
from R W (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Overall standards are good. Mum seems to have settled in nicely, staff are very kind and helpful. Certain days seem low on staff and waiting to gain entrance and exit from home, it can take about 15 mins some days.

Reply from The Manager, Home Manager at Richmond Care Home

Thank you for taking the time to share your feedback. We're delighted to hear that your mum has settled in well and that youve found our staff to be kind and helpful, it truly means a lot to us.We appreciate your comments regarding staffing levels on certain days and any delays youve experienced with entrance and exit. We understand that this can be frustrating, and we are continuously working on ways to improve efficiency while maintaining the safety and security of our residents. Your feedback is invaluable in helping us enhance our service

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Review of
Highgrove Residential Home
from J M (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Very Good.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our services, we are so pleased you enjoyed your stay with us. I will certainly pass your review on to our team

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Review of
Richmond Care Home
from S A (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for only 3 weeks and what a difference I have seen in her, she has been welcomed and is treated with dignity, she looks happy and is always clean as are her clothes. The food looks lovely and mum is eating well. Her room is lovely recently refurbished with bright colours,

and residents are allowed to personalise their rooms, tv, shelving, photos etc. making the surroundings more familiar for them. All the staff are amazing and attend to all her needs. The activities are varied and a singer comes along once a month. I was very apprehensive about a care home for mum, her mobility has failed her at 90 so can no longer live at home, but can honestly say it's the best thing for her. Thanks to the staff and the manager for making her feel welcome, and any questions are always dealt with promptly, the manager and the staff are always very approachable and very caring. It's a pleasure visiting mum, Thank you Richmond care home.

Reply from The Manager, Manager at Richmond Care Home

Thank you for taking the time to review our home. It's a pleasure taking care of mum. I will of course share your kind words with the team.

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Review of
St James Court
from V R (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My mother has settled in quickly and all efforts have been made to make her feel happy, comfortable and safe. The staff are friendly and patient. There are activities ranging from armchair exercise, and balloon tennis to having mothers and toddlers visit. It is a great relief knowing she is being well

looked after.

Reply from Tracey Oliver, Home Manager at St James Court

Thank you for such a lovely review, I'm so glad we give you comfort in knowing that your mum is safe. Once again thank you so much for your kind words. I will of course let all staff know how valued they are.

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Review of
St James Court
from H B (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

The staff and the accommodation at the St James Court are fantastic. I am in no doubt that my dad is receiving the best care for dementia and he is in a safe environment. I live abroad and I am stress-free each time I visit him and then leave. I didn't think he would settle in a care home, but thanks

to the hard work of the staff he did. The staff at the home are his family now too.

Reply from Tracey Oliver, Home Manager at St James Court

I can't thank you enough for your lovely review, I know we chat when you visit and you praise us all face to face, I'm just so glad you are reassured that your father is safe and looked after and as you say he is part of the St James Court family. He is a delight to be around on a daily basis. Once again thank you again and we await your next visit to the country. Take care.

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Review of
The Royal Care Home
from P I (Niece of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My uncle was with The Royal Care Home for a few days only. I thought the staff were very helpful and kind. He was treated as an individual. I was able to say my goodbyes in privacy in a pleasant room which allowed us both some dignity. He died during the early house of that night but I am so grateful

for that special goodbye. Hospitals do not offer the same chances.

Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Review of
St James Court
from T H (Sister of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister is very well looked after by all the staff. They are all excellent at keeping us informed about my sisters health issues. The home is a really well place. The residents appear to be kept entertained with acts etc. It is very well kept and the standards or cleanliness are first class.

Reply from Tracey Oliver, Home Manager at St James Court

Thankyou so much for your lovely review. Its makes a big difference when we know all our hard work doesn't go unnoticed. All the staff hand on heart absolutely love their jobs and i think that shows on a day to day basis. Once thank you again and i will be sure to pass this on to all the staff.

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Review of
St James Court
from Louise W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My Mum has been at St James Court for fourteen months. It was a heartbreaking decision but Mum has settled in really well thanks to all members of staff. Any problems have been sorted efficiently and promptly, the staff are polite, caring and have a great sense of humour and are easy to get along with.

All areas of the building are spotlessly clean, there is a good varied menu and Mum enjoys her food. I would highly recommend St James's.

Reply from Tracey Oliver, Home Manager at St James Court

Such a lovely review. I'm so proud of the team we have here at St James Court and as always go above and beyond and are always happy in their jobs as you probably see on your visits, always laughing and singing with the residents, it helps that we have such fun-loving service users who also love to join in the banter as I say. Thank you once again for your kind words.

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Review of
Buckingham Care Home
from Hywel R (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Our mum has been in this excellent care home since 2019. She absolutely loves it. Knowing she is there, safe and happy, has enabled us to enjoy our time with her and genuinely feel content that all her needs are catered for. There is great communication and we find the social media page, which celebrates

the care home community, a source of great joy. We have found all the care providers to be professional and helpful, and the team are excellent. Well done everybody!

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Review of
Buckingham Care Home
from M J (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

We have had a tremendous amount of support in terms of the high standard of care, emotional support as well as the provision of carefully crafted range of activities for residents to engage in. The excellent support in managing issues around health issues and the prompt intervention when external agencies

and intervention have been/are needed.

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Care Homes Owned by Crown Care in South Yorkshire

Crown Care Locations in South Yorkshire (6)

Crown Care Reviews in South Yorkshire (409)

The Royal Care Home

Buckingham Care Home

Clarence House

Clarence House

Highgrove Residential Home

Clarence House

St James Court

St James Court

Buckingham Care Home

St James Court

Richmond Care Home

Highgrove Residential Home

Richmond Care Home

St James Court

St James Court

The Royal Care Home

St James Court

St James Court

Buckingham Care Home

Buckingham Care Home

Awards / Recognitions (5)

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