Crown Care in West Yorkshire | 1 Care Home

Review of
Holyrood House
from Gillian C (Niece of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Visited my uncle on Tues 25th February
He had been in Holyrood for 3 years
He is settled happy and well looked after
The staff are amazing brilliant at their job look after all the residents with so much care
Admin staff friendly and so helpful
the manager is helpful friendly to all residents

and staff always happy to help with any thing you need to discuss with het she is a brilliant manager
Thank you all so much for keeping my uncle so settled and happy

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your very kind words. It does mean so much to all the team when we receive positive feedback. We look forward to continuing providing your uncle with the best care.

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Review of
Holyrood House
from A S (Granddaughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff have been amazing, from the management team to the care team, and have made what has been a very difficult decision for our family, to have my grandma move into a permanent residency here at Holyrood as easily and as smoothly as possible. At every stage, they have met our concerns with an

understanding and empathy and especially towards my grandma who is the most important person to us. I would like to recognise 2 individuals on my grans level, they have been wonderful and have helped settle my grandma in so well, they are an asset to your team. The management and admin team have also been great towards us helping manage our feelings and worries whilst my grandma has been settling in, especially the assistant manager, by reassuring me and always there to help with this difficult transition.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you so much for your very kind words. We strive as a team to give our residents and families the best possible experience. We are aware that placing your loved one in residential care is a very difficult decision and has a lot of mixed emotions for all concerned. We are so pleased that the transition was as smooth as possible.

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Review of
Holyrood House
from T J (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I find the home satisfactory, but cleanliness could be improved, especially in residents rooms, stained sink and toilet. Also in need of decoration and curtains washing. Food is up and down, sometimes really good and then can be very poor. I presume this is due to staffing.
Portion size is small,

more fresh vegetables is needed, most of it is tinned. Entertainment is good, but same people go, they don't try to get others to go and when they do, it's last minute.
I think staff should try to encourage residents to participate.

Reply from Julia Davison, Manager at Holyrood House

Thank you for your comments regarding Holyrood House Care Home. I am sorry that you feel that some areas of the home are not satisfactory. I have passed on your concerns regarding the cleanliness of the rooms, paying particular attention to all of the areas you raised. The kitchen make every effort to ensure that all the vegetables are fresh with exception to those that are purchased in a frozen format. If your loved one would like a larger portion of food then this is always available if they are able to ask, or if you would like to ask on their behalf. I have discussed entertainment/activities with the activity co-coordinator who will endeavor to ensure that they continue to encourage all of the residents who wish to participate in entertainment.

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Review of
Holyrood House
from Paula J (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I feel my mums needs are met here. Thank you Holyrood House for looking after her. Staff are very caring, although she doesn't participate due to her Parkinson's there are plenty of activity's for clients.

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your kind words, we are so happy that you are pleased with the care that your mum receives.

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Review of
Holyrood House
from Kevin P (Guardian of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The residence appeared a happy place for its residents, all staff attentive, very helpful and willing to assist.
In being present on average for over a hour, my friend was much on her own, happy to be so but on occasions sat in the communal area that allowed her to be in company and have a friendly

talk.
Cleanliness was of an acceptable nature, at times some dust/debris was noticed under/near the bed and on the floor.
I cannot specifically comment on food other to to say I witnessed a small choice being offered which was satisfactory to my friend.
Office staff were always helpful but unavailable to talk to at weekends which was a little inconvenient.
On an alarm call (e.g. pressure mat activated) staff did respond quickly.
The rooms were appointed of a basic nature that was fit for purpose.
It is regrettable that some clothing was lost.
Overall, a pleasant place to be that catered for my friend's needs, having now left has stated she would be happy to return.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you for your open and honest review. We always appreciate feedback regarding both staff and the facilities within the home, we are glad that your friend enjoyed her stay.

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Review of
Holyrood House
from C W (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

All staff seem to be very caring, especially maintenance men and cleaners. All rooms are spacious and clean.
If my mum is not well she mentions it to a carer and is then seen by the nurse from the nearby doctors who calls regularly and any prescription is got quickly. They seem to have a good system

for giving out medication at the correct time and dose.
Activities are well thought out and are suited to most needs.
There is always a good choice of food at meal times and the kitchen will try their best to sort something out if there is a problem.

Reply from Julia Davison, Manager at Holyrood House

Thank you for taking the time to review Holyrood House Care Home. We are very pleased to know that you are happy with the whole team, as we pride ourselves on our team approach.

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Review of
Holyrood House
from C A (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Even at 85 years old and raised in a family of 3 daughters, I recognise I am not easy to help. Having been like all, independent for those years. However, the young lady assistor who brightens my life with her bright smile and willingness to assist immediately there is a call (from either resident or

colleague) and often without provocation, I have recently learned her name. She is crammed with good intentions, in what could become a difficult situation in the hands of others, less observant. Where she gets the all power wish to jump to it, wherever she is stationed brings awe to the beholder.

Reply from Gill Slack, Administrator at Holyrood House

We are always pleased to assist you with all aspects of your care at Holyrood House Care Home, and we are pleased that you find one of the staff such a pleasure with her bright smile and willingness to assist. We hope you enjoy your continued time here.

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Review of
Holyrood House
from G W (Granddaughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I have had an amazing experience during the care of my grandad, during his time at Holyrood.
Thank you so much for everything.
Admin team was amazing and really helpful, always greeted with a smile.

Reply from Julia Davison, Home Manager at Holyrood House

We are so pleased that you are happy with the care of your Grandad. The admin team are a great asset to the team as a whole.

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Review of
Holyrood House
from A C (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Holyrood House for a short period, since November 2024.
I was impressed from the word go, When I was given a tour of Holyrood House by a very professional and friendly staff member, prior to my husband becoming a resident. Immediately I felt comfortable and impressed

with the spacious rooms and facilities. Staff are friendly, pleasant and helpful, nothing is too much trouble. Residents are treated with dignity and respect, all look presentable and cared for. The meals are varied and of a high standard. Drinks and snacks are offered in between meals.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you so much for your kind words and rating of Holyrood House Care Home. These reviews mean so much to all our staff team especially those who work behind the scenes to ensure the residents are cared for twenty four hours a day, without any break in standards.

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Review of
Holyrood House
from B G (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

As a family we are very pleased with the care that mum receives. Mum settled in very quickly and regards Holyrood House at her home. She is always full of praise for the staff, and us as a family always find they are only too happy to help with any issues we have. We feel we all work together to provide

mum with the best care possible. We would have no hesitation in recommending Holyrood House to other families who are looking for care.

Reply from Julia Davison, Home Manager at Holyrood House

This is lovely to read and we are so happy that we are able to support you and your Mum as a family. It's great to be able to work as a team to give your Mum the best possible care.

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Review of
Holyrood House
from J H (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy with the way my mam's moods have changed since coming into Holyrood House, the staff are very caring and their patience is second to none. My mam has started to eat and enjoy food again.

Reply from Gill Slack, Administrator at Holyrood House

Thank you for your kind reply. The staff and management always strive to give the highest standard of care to all the residents at Holyrood House. It's lovely to know your Mum has started to eat and enjoy her food again it's a real pleasure to look after her.

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Review of
Holyrood House
from William B (Brother of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

From what I have seen, staff are caring, food is up to standard but sometimes will have to wait too long to be taken to the toilet. The home is clean and tidy, staff and management are very helpful when asked any questions. Food is good and tasty but can change depending on which cook is on duty, so

I am told.

Reply from Julia Davison, Manager at Holyrood House

Thank you for taking the time in submitting a review, constructive feedback is always welcome and very valued. We are pleased you find staff caring and helpful and we aim to continue with our kindness into the future.

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Review of
Holyrood House
from Dianne H (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The home had plenty of Christmas activities over the festive period, and had lovely decorations up. From my experience the residents were made to feel part of the festive period. They even made gifts to give to their loved ones, and all the residents received a present from Santa. The staff wore Christmas

pyjamas on Christmas Eve, and those who weren't working brought their children in, all dressed in Christmas pj's, and sang carols. I thought this was wonderful and so thoughtful. The carers are lovely, cheery people, who seem to genuinely care for the residents. I have also seen some of the cleaners helping the residents. I have found the admin staff very friendly and helpful. All the staff I have had contact with have made a very difficult time bearable. I am so glad we found this home, I didn't want to put my dad into a home, and fought against it for 7 years, but I feel he is in the best place. He is safe, cared for, needs met, well fed, entertained and settled.

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your very kind words. We as a staff team really enjoyed the Christmas festivities, both the taking part and observing the general excitement and entertainment. We aim to provide the best possible care at all times and we feel glad that you feel we achieve this.

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Review of
Holyrood House
from Paul H (Husband of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I cannot fault Holyrood House my wife has been on the dementia ward nearly 3 years now. All staff are respectful to the needs of the residents. I am informed of any changes in her health or medications. The care home is always clean (nothing nasty or cover up smells). Staff are always friendly and polite.

My wife is cared for better than I could care for her 24 hours a day.

Reply from Gill Slack, Administrator at Holyrood House

We are so pleased that you appreciate the care that is provided by all the staff at Holyrood House care home for your wife. We are so pleased that you find the environment clean and odor free. We aim to continue to provide your Wife with the best possible care.

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Review of
Holyrood House
from Andrew D (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Holyrood House is always clean and tidy, with welcoming staff. My mother has been a resident for over 2 years now and receives care and support with her dementia. Staff are very attentive to her and know exactly how to handle and speak with her. There always seems to be activities ongoing which is nice

to see, and there are opportunities to attend and have a meal in a nice setting with my mother. Overall I am very satisfied with the care my mother receives.

Reply from Julia Davison, Administrator at Holyrood House

Thank you so much for your positive comments. It means so much to the whole staff team and particularly the staff who work on the memory floor. We aim to give all our residents the highest standard of care.

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Review of
Holyrood House
from Heather M (Friend of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My friend is well looked after and has been in the home over 4 years.
Staff are patient and caring.
The home is in nice condition and is always welcoming when I visit.
There seem to be a lot of activities, but my friend doesn't join in, so I can't comment.
I would be happy to recommend it as a care

home.

Reply from Gill Slack, Administrator at Holyrood House

We are really pleased that you are happy with your friends care in the home and always aim to make everyone feel welcome. Thank you for taking the time to review the home.

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Review of
Holyrood House
from Ian R (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Mum moved into Holyrood House in December after a previous respite visit. The staff are all very friendly and professional and any questions we had were addressed promptly and effectively. Mum needs round the clock care which is working well and we feel that she is safe and comfortable.

Reply from Julia Davison, Administrator at Holyrood House

It is a pleasure to look after your Mum and i am happy that you feel she is safe and comfortable, it is our aim to provide the highest quality of care to all of our residents all of the time.

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Review of
Holyrood House
from Karen B (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Both my parents are in Holyrood House and have been for 7 months now. Dad is quite settled now, but was slow at the beginning. Mum is very settled there. The staff are very friendly and brilliant with the residents. Staff talk often to us and let us know how things are going. Christmas was brilliant

with my Mum and Dad. There was plenty of activities and I didn't need worry they were missing of festivities. I'm very pleased they are in there. And have no worries. Thank you .

Reply from Julia Davison, Administrator at Holyrood House

We are really happy that you allow us the honor of looking after both of your parents. We all enjoyed being part of the Christmas activities and it was a great team effort, which was reflected by the pleasure on the residents faces. Thank you for your time you have taken to review the home, it's really appreciated.

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Review of
Holyrood House
from D P (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with my mums care, however I am disappointed with the food, most of the staff are really nice. Me and my family have a very good relationship with staff.

Reply from Julia Davison, Administrator at Holyrood House

Thank You so much for taking the time to review the home, it is always good to have feedback. I am sorry that you feel that the food is disappointing, please feel free to drop in or make an appointment to see the home manager or head chef in order that we can rectify this issue. I am pleased that you have a good relationship with the staff as we always aim for this in order to give the resident a holistic package of care.

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Review of
Holyrood House
from L M (Granddaughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Overall the care home is good. We find as a family the food is very disappointing and could be improved massively especially on an evening. Most staff are friendly. Definitely room for improvements in some areas.

Reply from Gill Slack, Administrator at Holyrood House

Thank you for your constructive feedback. I am pleased that you feel that overall the care in the home is good and am equally sorry that you feel that the food is disappointing and could be improved. Please feel free to call in or make an appointment at any time with the home manager and the head chef in order to discuss and rectify your concerns. Thank you again for your review.

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