Craig Healthcare in Northumberland | 2 Care Homes

Review of
Holywell House Care Centre
from Jane A (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Almost 4 years since my sister when into Holywell House Care Centre and she is still as happy. Considering she has dementia she is actually better now than when she first went there. Her mind is kept active with the activities she does and the entertainment that is on. She is enjoying life and she is

happy. Thank you to all the staff.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks. Activities are a massive part of our daily life here in Holywell House, and we strive everyday to bring something different to the home. We have regular residents meetings and resident's are encouraged to have their say on what they want. We also get involved in the Holywell Village community activities, winning the scarecrow trail, Christmas front door competition and a silver award in Holywell in Bloom for our memory garden. We have something for everyone and if we don't we will create it.

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Review of
Holywell House Care Centre
from pat r (Respite Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I came into Holywell at the end of October 24 until present time on respite care, I am very well looked after and the staff are very pleasant to everyone and helpful. the run up to Christmas was full of fun, laughter and entertainment with everyone from residents to staff having. Lots of fun. Meals

are varied and substantial.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely comment's. It good to know that our residents, whether on respite, short term or a long term stay are enjoying life in Holywell House. It is our aim to to ensure that everything we do is done well and that everyone feels the family atmosphere of the home. Everything we do is done in a kind and loving way and we hope this shows.

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Review of
Cramlington House
from Steven O (Son of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My Mum is a resident in the home, after staying in a few different respite stays in different homes with mixed quality of care.
Having already cared for my mum at home I understand some of the challenges and stress faced in caring for people with dementia. The staff at Cramlington House do a great

job, always polite and professional in what must be a challenging and emotionally demanding job.
The communication is good and it's consistent with regular staff who are invested in the care of the residents some of whom have no other supporting family and friends apart from the staff who care for them.
The room is nice and well-kept and maintained and they run good social events and outings. My only critique is around the washing system as socks and underpants just seem to disappear and not return and it's not easy to label these items. The staff make the place what it is and I do hope the owners of the company invest in them and reward them for going that extra mile.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely comments and feedback we are extremely proud of all of our staff who deliver exceptional care to your loved one and other residents at Cramlington House. We welcome everyone into the Cramlington House Family.

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Review of
Cramlington House
from J R (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mam has been resident here for nearly 2 years, it was an extremely difficult time for me when she came into care.
I felt so guilty and worried about her, but the team at Cramlington House have been amazing, they have also supported me.
Mam's health has had its ups and downs in the last 2 years,

the team have helped her to adjust to the changes. They always have the residents best interests in mind.
I feel I can sleep at night knowing mam is safe and well looked after.

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Review of
Cramlington House
from Brenda T (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum (almost 98) who has dementia and profoundly deaf had to go into a home and I am so glad I chose Cramlington House. All the staff from day one were amazing and so friendly. She is surrounded by caring people who look after her and they support me too. She is happy in her own little world and is

treated with dignity. What more could I want for my dear mum.

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Review of
Cramlington House
from S B (Grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My grandma has been in this home nearly three years and the staff are amazing! Always meeting her needs and caring for everyone around them.
They often host events for the residents to participate in such as movie nights - singers and bingo. Would highly recommend.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington House as part of our family and deliver person centred care to enhance the residents daily living needs and support families.

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Review of
Cramlington House
from Pam C (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Excellent service. Mum has been very well cared for. We were reluctant at first to send her to a care home but we have been really reassured by the care she has been provided with. We made a good choice.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live at Cramlington house as part of the family ensuring we meet their person centred care needs to enhance daily living.

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Review of
Cramlington House
from David F (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

From the moment we first visited Cramlington House, my sister and I both knew this was the place we would like to entrust with the care of our mum. The facility is first class, welcoming, well appointed, clean, well organized and most importantly the residents and staff are happy and settled.
It was

however not until sometime after mum moved into Cramlington House did we realise that it is so much more than this. It is the love and care that the staff show to the residents, in our case not just our mum but also our dad who visits mum several times in the week, that makes it what it is to us; truly a home for our mum and an extension to our family.
We both know that this does not happen by accident but by hard work. The management and senior staff really know their stuff and have always been extremely supportive, especially when we have had to navigate some difficult times with our mum. We can not recommend Cramlington House more highly - well done to you all.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington house as part of the family and we deliver person centred care to all the residents ensuring their daily lives are enhanced and support families too.

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Review of
Cramlington House
from Dawn N (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Cramlington House for 3 years. She is settled, happy and loves the staff. She has Alzheimer's and now receives care in all aspects of living, feeding etc.
I find the staff to be very approachable and are always willing to help or talk if I need it. They provide family

support groups where we can meet and chat with other residents families.
Mum enjoys the meals which are provided and is given the support, when needed, to ensure she is eating.
Overall, I am very grateful for the excellent care my mum receives.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for the lovely feedback with regards to Cramlington House. We welcome everyone as part of the family and always put the person centred care needs of our residents first to enhance the daily living within Cramlington House.

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Review of
Holywell House Care Centre
from Graham H (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Dad came into Holywell's care on the 20th of November 2022 as an emergency respite.
Over the next two years he has resided in Holwell I have witnessed every one of the staff take my dad into what I believe to be the "Holywell Family" and show him kindness and compassion as well as making him laugh

and as they said to me once he seems to be improving, which is testament to your care.
Sadly, as we all know the condition, he had eventually took its toll and he died peacefully in his sleep. I and my Mam were there before he passed and the hours prior, I saw staff come and say their goodbyes which was really touching and witnessed some special caring and compassionate work by all, you made sure my dad was comfortable and settled in his last hours and looked after me and my Mam exceptionally well. I cannot thank you enough from myself my Mam and the rest of the family for making my dad's last days something I will always treasure and be grateful for thank you.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Our residents, their families and friends are so important to us. Everyone who comes into our care, whether it be for 24 hrs or the rest of the time they have left, becomes a part of the heart and soul of Holywell House and this shows in the love and compassionate care we all provide here. Every member of staff is invested in the care of our residents and relatives and it shows. Many thanks.

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Review of
Holywell House Care Centre
from P S (Wife of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

An excellent home with fantastic staff who treat residents with kindness, dignity and compassion. All the staff, including cleaners, kitchen staff, and an enthusiastic activities co-ordinator, are friendly, supportive and caring which means so much to me.
The manager is approachable, responsive, very

caring and she and her staff go out of their way to provide a high standard of care. If there has been any concerns about my husband's care they have been dealt with promptly and efficiently and all staff adapt as required to suit individual needs and abilities.
It was a very difficult and worrying time for our family when my husband couldn't live at home any longer but we are all happy with the care he is receiving and most importantly he seems happy.
The home has just received a Gold Standards Framework Quality Hallmark Award for end-of-life care and is shortlisted in the Caring UK Awards for Care Home of the North so that says it all really!

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely review. As you can imagine, your review makes me a very proud care home manager. Holywell is going from strength to strength. We strive to make everyone feel at home in Holywell House, we may not be fancy by other care home standards, but the care on every level is that of kindness, compassion and love. We have a strong team and pride ourselves on our can-do ethos and the supportive care we all give in our individual roles. We couldn't do any of what we do without the support of our relatives and friends and the local community, and you are all appreciated and a part of the Holywell Family.

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Review of
Cramlington House
from Jill E (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with

Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. We value your support.

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Review of
Holywell House Care Centre
from Michael D (Stepson of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My stepfather was cared for here at Holywell by an excellent team who were dedicated to his every need. It was so reassuring that our loved one was given the best possible care throughout his stay. He died in the care home and was given a very dignified passing. From me and all of our family we are

eternally grateful.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for the lovely feedback on the care that the team at Holywell Provided for your late stepfather. Everyone who comes through the doors at Holywell is seen as part of our family and high standards of care, dignity, and respect are very important to us all.

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Review of
Holywell House Care Centre
from Michelle R (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

Placing a parent into a care home can be a daunting experience. I’ve heard some worrying stories about elderly relatives not taking to their new surroundings and people having a generally terrible time of it. This was not our experience at Holywell House, it has been the best positive life-changing

decision we could have made. The manager is not only utterly professional and knowledgeable about her job, she is kind and generous to her staff and the excellence filters through the ranks. The staff team and professionals who come to the home to work with the residents are wonderful humans and the best people for the job. My Father is now happy, he smiles, he plays games and participates in activities. A far cry from the sad lonely soul who entered the home. Alzheimer’s is cruel and there comes a time when people can no longer live on their own or with other family members. We cannot speak highly enough of the care my Father receives at Holywell House, it has changed his life.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely review, we pride ourselves in not only supporting the residents who come to live in Holywell but their families as well. The change to your father has been amazing and he is a pleasure to care for and is well-loved by everyone in Holywell House.

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Review of
Holywell House Care Centre
from Maurice E (Son of Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience

Home from home (as near as possible) with staff who are well trained and pleasant, and a clean tidy environment. Nothing is a problem to the management, who strive to accommodate any requests within reason.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your kind words. We strive to ensure Holywell House is homely and that our residents are treated with love, dignity, kindness, and respect at all times.

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Review of
Holywell House Care Centre
from Thomas F (Son of Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience

In my experience, the staff are very friendly and I have no problem when I visit my mum as I try to visit once or twice a week when I can. The kitchen and corridors are always clean and tidy and the care home seems to be well maintained.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks for your kind words. The staff of Holywell House always go that extra mile to ensure our residents are well cared for and happy.

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Review of
Holywell House Care Centre
from Marie F (Daughter of Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience

Over the last 12 months the care home has improved 100%.
There is a good activities programme, with the welcomed introduction of a social media group.
My dad is safe and happy and gets along with the carers, which makes me happy. Carers are happy to have a chat about Dad and listen to any concerns

that I may have.
Good communication from the staff about Dad's welfare.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your feedback and your kind comments regarding the team at Holywell House. Everyone strives to deliver good standards of care at all times and would agree the activities programme is well organised now and there are lots of community links for the residents to become involved with.

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Review of
Holywell House Care Centre
from M R (Daughter of Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience

My family member is very happy with the service he is receiving, so therefore all family members are happy. Staff are friendly and appear to always accommodate all relative's needs. He is invited to attend activities although doesn’t always comply.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks for your kind words. It is reassuring to know that we are meeting your expectations and your family member is happy in his home.

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Review of
Holywell House Care Centre
from A Q (Granddaughter of Resident) published on 2 October 2023

Submitted via Website • Report

Overall Experience

My grandma moved into Holywell House Care Home and has settled in amazingly well. She is there on a temporary basis with a view of it being made a permanent move due to her having advanced Alzheimer’s. The staff are well trained and amazing with her and all the other residents, they go above and beyond

providing entertainment to keep everyone upbeat. All the residents always have a smile on their faces which says it all really! I couldn’t recommend this care home enough. Thank you for all you do.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your lovely feedback regarding the great team at Holywell House we are so pleased we have made a difference to your grandma's life and look forward to continuing to provide great standards of care to all our residents in our homes.

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Review of
Holywell House Care Centre
from Janice M (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

My mother, initially, came to Holywell House for respite following a spell in hospital. The family were so pleased with the care she received that she is now a permanent resident. The manager and staff are really approachable, friendly and attentive to the resident's individual needs. My mother is safe,

valued and well cared for and this is a huge relief to me and the family. I like that visitors are made to feel welcome and I have had the opportunity to join the residents in their daily planned activities, which I really enjoy.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your valued feedback regarding our service at Holywell House. We pride ourselves and always putting the resident's needs first care and quality and ensuring high standards of care and social interactions take place for every resident that comes to live in our homes.

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Care Homes Owned by Craig Healthcare in Northumberland

Craig Healthcare Locations in Northumberland (2)

Craig Healthcare Reviews in Northumberland (39)

Holywell House Care Centre

Holywell House Care Centre

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Holywell House Care Centre

Holywell House Care Centre

Cramlington House

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

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