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Care Home Owned by Ascot Care Ltd in Northumberland

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Ascot Care Ltd in Northumberland

Only the locations & reviews in Northumberland for Ascot Care Ltd are showing below.

View the details of all 7 locations (with 230 reviews) owned by Ascot Care Ltd

Ascot Care Ltd Locations in Northumberland (1)

 

1 Care Home owned by Ascot Care Ltd in Northumberland

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Castleview Care Home

Howling Lane, Alnwick NE66 1LH 

9.5 29 reviews
"Throughout my mum's short stay at Castleview I was very happy with every aspect, from the initial information provided and arrival process,…"   Read all 29 reviews
Location Type Care Home

Castleview Care Home is a purpose-built nursing and residential care home, located in a quiet area of the historic market town of Alnwick. It offers first-class care within a homely and stimulating environment. At Castleview, staff staff are carefully… Read more about Castleview Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 48 Rooms from £930 / week

Ascot Care Ltd Reviews in Northumberland (29)

9.2
Ascot Care Ltd has a Group Review Score of 9.2 (9.242) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Ascot Care Ltd must have a Review Score.

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Review of

Castleview Care Home

from T S (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mum's short stay at Castleview I was very happy with every aspect, from the initial information provided and arrival process, the care that was given in difficult circumstances and the way both she and family members were cared for as her life ended.
We were fully consulted at each stage
and clear and timely information given. Our experience was in the dementia ward, where those with different stages and aspects of the disease were treated with kindness and good humour.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Castleview Care Home

Thank you for sharing your experience at Castleview during your mum's stay. We would like to offer our sincere condolences to you and your loved ones, and we are truly grateful that you've taken the time to send us such kind words. Ensuring compassionate care for both our residents and their families is at the heart of what we do, so we're very pleased you felt supported at every stage and that you found our dementia ward to be a place of kindness and good humour. We deeply appreciate your trust in us during this time and will share your thoughtful feedback with our team.


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Review of

Castleview Care Home

from Chris C (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't fault the staff and manager, mum spent her last 8 months at Castleview Care Home with quite advanced Alzheimer's. Many of the staff went above and beyond to help to get her to eat when she first went in, and after she settled she responded well to the staff, some of whom she had a lovely bond
with. They do really care about the residents and treat them with respect, they would also try to accommodate anything we asked for if it was possible. They were very caring and respectful when she finally passed away.
The only negative thing we could say was that from time to time they were short staffed which inevitably has an impact, but isn't really a fault of the home, maybe just a sign of the times.

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Review of

Castleview Care Home

from D B (Son of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so very mind to mum, no one could have asked for more. Nothing was too much trouble, even at the end. I would always recommend Castleview Care Home.

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Review of

Castleview Care Home

from Darren S (Son of Resident) published on 27 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Castleview for approximately two and a half years. During that time, the care she received was excellent. She was always clean, and she enjoyed the food and loved the staff. I, too, found all the staff and management team to be excellent. I have no hesitation in recommending
Castleview.

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Review of

Castleview Care Home

from Carol C (Daughter of Resident) published on 18 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a need for a nursing bed for my Mam, Castleview was, without doubt, our first choice. The Manager went out of his way to accommodate Mam in a much sought-after, homely facility. We felt at ease, from the outset of our enquiry.
Very sadly, Mam passed away a mere two weeks later, her stay all
too brief. The staff are so lovely and a credit to the Management.
I would not hesitate to recommend a stay for your loved ones.

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Review of

Castleview Care Home

from S G (Daughter of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got excellent care in the short time she was with you January 2023 until April 2023. The staff were all amazing with Mum and other members of the family, nothing was a problem for them. When Mum sadly passed away, the staff made sure that I was supported too.
I would highly recommend Castleview
Care Home.

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Review of

Castleview Care Home

from J H (Husband of Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The disabled parking bays should be marked with yellow lines and yellow disabled signs on the ground in the bays. This should apply to staff and workmen vans.

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Review of

Castleview Care Home

from Chris W (Son-in-law of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castleview Care Home is a place you can trust to look after the people you love. The manager and his team delivered the care they promised us from the beginning to the end of my father-in-law's stay there. We gave them our trust and they didn’t let us down.

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Review of

Castleview Care Home

from Irene W (Daughter of Resident) published on 23 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castleview Care Home is exactly that. My dad had a scenic view from his comfortable en-suite room, as well as being able to watch the comings and goings of the world as well. The care and respect given by all to my dad, especially at the end of his time there was exemplary. This care was also extended
to myself and family. He and we felt that Castleview was his home from home.
Thanks once more to the manager and his team for all that they do which is above and beyond.

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Review of

Castleview Care Home

from Nevilla F (Husband of Resident) published on 19 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent only about two weeks in Castleview Care Home. The whole of the staff were outstanding and looked after her so well during her short stay. She died in peace.
From our limited experience, I would have no hesitation in recommending Castleview and giving 100% to the staff for all their help
and support.

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Review of

Castleview Care Home

from Catherine D (Daughter-in-law of Resident) published on 15 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent her last five months in Castleview Care Home following a major stroke which left her paralysed down one side and unable to eat solids or drink normally. She was always treated with great respect and care by all staff who tried to make her comfortable in difficult circumstances.
I would recommend Castleview to others!
There was very good teamwork, all staff were professional but had a friendly, caring nature with a much-needed sense of humour! Special thanks also to all staff who comforted our family, chatted to us and offered us drinks at all times of day and night!

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Review of

Castleview Care Home

from Derek D (Son of Resident) published on 15 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last five months of her life at Castleview Care Home following a stroke that left her immobile. All of the staff made her time there as comfortable as possible, treating her with respect and compassion throughout. Our family members were able and welcome to visit every day and our
dog was able to lie on her bed which brought a smile to her face. Our dog also toured the general lounge to say hello to other residents. The team at the home were always available to talk to us concerning Mum's condition and any concerns we had throughout her stay and towards the end, we were able to be with her round the clock. We cannot thank the staff enough for their professionalism and humanity in making such a difficult time for her and us more bearable.

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Review of

Castleview Care Home

from Lorna J (Daughter of Resident) published on 7 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all excellent, extremely kind and caring and made Mum and the whole family very welcome whenever we visited. Would certainly recommend the home to others.

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Review of

Castleview Care Home

from Gary C (Son of Resident) published on 8 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service for my mum's two-week respite. The staff could not do enough to help us and make Mum feel at home! The building was very clean and very well run. The food and activities were great, and Mum loved it; she was sad to leave.
I can not recommend Castle View enough for anyone
to stay. Mum is a stroke victim with limited movement and speech, and the staff's care for her was fantastic!

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Review of

Castleview Care Home

from Stephen H (Son of Resident) published on 14 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently excellent care. Castleview Care Home stands out above the pack and we feel really fortunate for Mum to be cared for there.

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Review of

Castleview Care Home

from L A (Daughter of Resident) published on 12 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very obliging, hardworking staff and management. Mam is being very well cared for, and my family are very pleased with the care being provided.

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Review of

Castleview Care Home

from Geoffrey T (Husband of Resident) published on 6 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted into Castleview Care Home in February 2021 with Alzheimer's, during that time she has received excellent care and medical attention. Most of this time she has been bedridden and therefore unable to comment on activities. She is now on end of life care and I'm able to see her every
day. During lockdown at the home, I was able to visit two days per week. I am 85-years-old and live on my own and am treated by all the staff as family. All the staff, from management downwards, are all qualified and work well as a professional team together.

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Review of

Castleview Care Home

from Wendy D (Daughter of Resident) published on 4 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Castle View the staff members have gone above and beyond in the care of my mum. They treat all residents as family and the care is second to none. Nothing is too much trouble. The food is good and nutritious and my mum's a fussy eater but she enjoys her meals. I would recommend this place
100% to anyone looking for a home for a family member.

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Review of

Castleview Care Home

from Stephen N (Partner of Resident) published on 14 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service from all the staff at Castleview Care Home. I cannot praise and thank them enough.

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Review of

Castleview Care Home

from Jacqui K (Daughter of Resident) published on 13 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Castleview Care Home in March, shortly after Dad died. She had Alzheimer’s so couldn’t live alone. She was immediately welcomed and settled in straight away. I cannot thank the staff who looked after mum enough. She was treated with the utmost dignity, care and respect by everyone
who dealt with her. The staff made a great effort to get to know her and she always told me she felt well cared for and that everyone was lovely. Sadly she died last week and I was able to be with her. The staff looked after me as well as they looked after Mum. Castleview is a wonderful, homely place with extremely caring staff. They made my Mum’s last few months comfortable and happy. They looked after me and my brother and sister as well throughout this difficult time. I was so worried about moving her there but I really had nothing to worry about. Thank you so much to everyone who looked after Mum so well and made things so much easier for me.

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