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Care Homes Owned by Ascot Care Ltd in Tyne & Wear

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Ascot Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Ascot Care Ltd are showing below.

View the details of all 7 locations (with 230 reviews) owned by Ascot Care Ltd

Ascot Care Ltd Locations in Tyne & Wear (3)

 

3 Care Homes owned by Ascot Care Ltd in Tyne & Wear

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St Annes Care Home

1- 4 Rockcliffe, Whitley Bay NE26 2BG 

9.8 50 reviews
"We were very concerned about where dad went but all of the staff at St Annes Care Home welcomed all of us and made things exceptionally…"   Read all 50 reviews
Location Type Care Home

St Anne’s Residential Care Home is positioned on the seafront in Whitley Bay, offering peaceful seaside living for its residents. This highly regarded facility provides exceptional quality residential care within a homely and vibrant environment, placing… Read more about St Annes Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 40 Rooms from £900 / week
Westoe Grange Care Home

4 Horsley Hill Road, South Shields NE33 3DY 

9.7 17 reviews
"My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and…"   Read all 17 reviews
Location Type Care Home

Westoe Grange Care Home is located in the heart of the historic Westoe Village in South Shields, offering a quiet refuge for its Residents. This facility provides exceptionally high-quality care within a cosy and energising home that enjoys a long-standing… Read more about Westoe Grange Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 40 Rooms from £1,010 / week
Princess House

19 Cliffe Park, Seaburn, Sunderland SR6 9NS 

9.1 5 reviews
"I originally enquired about Dad being a day visitor, but after a fall he was lucky to move into Princess House to continue his recovery.…"   Read all 5 reviews
Location Type Care Home

Princess House Care Home is situated on the Seaburn coast in Sunderland, across the road from the White Lighthouse at Roker Cliff Park, and in close proximity to shops and public transportation. Princess House delivers care of the highest quality… Read more about Princess House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • 26 Rooms from £980 / week

Ascot Care Ltd Reviews in Tyne & Wear (72)

9.2
Ascot Care Ltd has a Group Review Score of 9.2 (9.242) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Ascot Care Ltd must have a Review Score.

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Review of

St Annes Care Home

from Trudy R (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to express my thanks to all staff. My mam after 86 years had a fall, went into hospital then unfortunately had to go into care, which was a really difficult time. The staff and that is everyone have been so understanding making sure her care was put into place, always with a smile and excellent
encouragement as my mother has lost her nerve walking after the fall. The staff have gone out of their way to support me as well. Giving a phone call and a update at all time on many occasions. Nothing has been a problem to solve, again I feel my mam is in safe hands. Thanks a million.

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Review of

St Annes Care Home

from S M (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned about where dad went but all of the staff at St Annes Care Home welcomed all of us and made things exceptionally easy and made dad feel comfortable straight away.
He feels already at home which is extra important for us as family. Ongoing treatment has been instant and we all
fee dad will enjoy his time here. Thank you all so much for helping all of us.

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Review of

St Annes Care Home

from L S (Friend of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friend has recently moved into St Anne's and they have been really good. The staff are caring and friendly and nothing is a bother to them. We had to find a care home fairly quickly for our friend and they have been very accommodating.

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Review of

St Annes Care Home

from M R (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at St Annes Care Home for a few weeks now, following a brief stay in hospital after fracturing her hip. She has been very happy throughout her stay and has been well cared for by the friendly staff, who have kept us updated with her daily life and improving mobility.

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Review of

St Annes Care Home

from C M (Brother of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved into St Annes in March 2023. This was arranged over a weekend and has proven to be a good decision. Located on the lovely frontage of Whitley Bay my sisters room looks onto the promenade. Easy access to fresh air and connection with the community.
A warm welcome and lots of smiles are
offered by staff at all times which generates a caring and sensitive and friendly approach to the elderly through all levels of the organization.
Cleanliness of the fabric is clean and tidy and to a reasonable standard with improvements managed on a rolling programme. Individual residents rooms are cleaned regularly and although of modest standards access to shower/bath facilities are available. Lift provision could be improved. Lounges offer choices to residents for social activities or to simply relax and chat.
A variety of activities is on offer to all able residents and the Christmas celebrations is well attended. Live entertainment is part of the fun. My sister is content.

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Review of

St Annes Care Home

from A C (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sought a respite place for mother that would meet her needs. We were delighted from the outset at the quality of care in all it's diverse dimensions. Staff were always very good humored in dealing with the various demands of our mother. Feedback and information for family was first class and reassuring.
We were concerned about medication and health but knew we were leaving mum in very good hands. We would recommend this home to anybody and would not hesitate to return mum to their care in the future.

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Review of

St Annes Care Home

from J G (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Annes Care Home goes above and beyond to look after their residents and make them feel happy, engaged, mentally stimulated and well fed.
The communication I've had from staff is amazing and they are always willing to help, no matter what it is.
The recent Christmas party was great. My dad was
up dancing, big smile on his face and seemed very happy.

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Review of

St Annes Care Home

from P W (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in quickly and I am impressed with how safe St Annes Care Home feels and how welcome we are made as visitors. Mum clearly likes the food and the coastal location means we can make the most of even short walks outside. She has been there for more than a year now and it is great to see the
same staff over and over again, so helpful, friendly and caring and anything we point out gets sorted out.

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Review of

St Annes Care Home

from Karena F (Niece of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Annes Care Home has excellent standards and is run by brilliant managers the staff are amazing always courteous and polite that always have time for my uncle and myself and always keep me informed on the things I need to know.
Thank you St Annes, You all should have a pay rise for the amount of
work you all do.

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Review of

St Annes Care Home

from Alan S (Nephew of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was rushed into St Annes Care Home on a temporary basis but we liked it so much and she settled straight away so arrangements were made for her to stay permanently. The staff are excellent at what they do and so friendly.

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Review of

St Annes Care Home

from C M (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since April 2024. He has been well looked after during that time. The staff treat the residents so well and show real compassion with them. I am always kept up to date if there are any issues with my dad. The care home has a real family feel.

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Review of

Princess House

from N M (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally enquired about Dad being a day visitor, but after a fall he was lucky to move into Princess House to continue his recovery. Dad has adapted well and is enjoying the excellent care and attention he receives. From the amazing housekeeping duo, friendly chefs who are always happy to make Dad's
favourite and chat about football to the exceptional care and tenderness provided by the carers. Life at Princess House feels like being part of an extended family and I am delighted Dad is receiving the best care and support possible.

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Review of

St Annes Care Home

from Trevor M (Son of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried about Mother settling into a care home environment after a previous stint in another setting which I could not recommend. Staff are so helpful, friendly and accommodating and visiting is never a problem. The home is kept clean and fresh.

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Review of

Princess House

from K S (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is very happy in Princess House, she is very well cared for and the staff are excellent especially 3 in particular who are excellent with my mother. The cleaning staff go above and beyond, more life a family, we could not have asked for better care.

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Review of

Westoe Grange Care Home

from Michelle R (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and
timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.

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Review of

Westoe Grange Care Home

from Dionne D (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited ten residential care homes before Westoe Grange I was greatly relieved when I was greeted with the warm and caring homely feel that I knew my mam would like. The staff are warm and welcoming and have a genuine passion for the residents they care for. It has been the hardest decision to
move Mam away from the family home but the reception and professionalism encountered has made this process less painful. The staff are very aware that I expect to be fully informed of Mam's care at all times and we have quickly developed a very open and honest two-way relationship. Highly recommend.

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Review of

Westoe Grange Care Home

from Gary C (Son-in-law of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.

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Review of

St Annes Care Home

from R P (Goddaughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother was moved to St Anne's directly from the hospital. A care home was not her first choice and she had been determined to stay at home for as long as possible. However, she has been a resident for about 2 months now and she is the happiest I have seen her in years. She obviously loves the
staff who are really friendly and kind and she now has people to socialise with and is well cared for. It has been a very happy and successful move.

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Review of

Westoe Grange Care Home

from D R (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the wonderful care of Westoe Grange Care Home for the last few years. Her needs, at times, have been complex and sometimes challenging. The staff have managed her care in an exemplary manner being conscientious, compassionate and professional at all times - as well as keeping me
updated with any issues. This has been a huge comfort to me and my family.

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Review of

Westoe Grange Care Home

from D F (Daughter of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular
contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your experience at Westoe Grange. We understand that seeking care at short notice can be challenging, and we are glad to have been able to support your Mother's transition out of hospital. It is heartening to hear that you found our staff to be friendly and caring, and that you appreciated the regular communication from us. We're grateful for your kind words regarding the end-of-life care provided to your Mother. Compassion and sensitivity are at the core of what we do, and we're honored to have been able to support both your mother and your family during this time. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange!


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