St Martins Care Ltd in Cleveland & Teesside | 3 Care Homes

Review of
Woodside Grange
from S I (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

I find that the nursing unit, particularly Maple, requires an upgrade. The day room blinds/curtains are shabby, to say the least and have been like that for some time.
The new nurse's station is far too public and is open to all passing by, without any privacy.
Finally there is a lack of visitor

chairs in the rooms (at least one would be adequate).
A "rolling programme" of decoration would not go a miss, particularly for those on this unit.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your feedback about Maple unit at Woodside Grange. We do have a rolling programme for re-decoration and are working through the communal spaces at Woodside Grange, with several having been completed in the last financial year including the purchasing of new furniture, fixtures and fittings. The relocation of the nursing station is to support the registered nurses to have full oversight of the residents and be able to provide guidance and support to the staff team, they did not have this access when they worked in the office space. This supports proactive and responsive care. We have also recently relocated the quality lead to provide additional support to the whole team. The family meeting held last week for Maple provided positive feedback about the care provided and we will continue to build on these relationships, listening to and providing regular feedback and updates.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Windermere Grange
from Annabel P (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such kindness

and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased that Windermere Grange is spotlessly clean and smells fresh as you walk in. We are happy that you like your Mum's room and that the staff are warm, friendly and treat your mem with kindness and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from Linda M (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad is currently residing in Guisborough Manor Care Home. He has been treated with dignity and support. I couldn't ask for a better care home for him to reside in. The staff and management are absolutely fantastic. Nothing is no trouble for them. He has just recently celebrated his 60th wedding anniversary

with Mam. The home did an amazing job of helping them celebrate the special occasion.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that your dad has been treated with dignity and support whilst residing at Guisborough Manor. We are pleased you are happy with the home and that the staff and manager have been fantastic. Happy 60th Wedding Anniversary to your parents, we hope they enjoyed their special celebrations in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Windermere Grange
from Angela A (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for an

update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased to hear that your father is well cared for at Windermere Grange and that the team and residents are friendly and welcoming. We are happy that your father enjoys the choice of meals and that he is safe and comfortable in Windermere Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from Agnes H (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Thank you so much for the good care of my mother when she was in your care home for 5 weeks respite care. Everyone was so kind and caring, from carers to cleaning and catering staff, all willing to pass on kind words of encouragement. Thank you for all your help.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review. We are happy to hear that your mother received good care during her stay at Woodside Grange Care Home and that everyone was kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from Joan N (Sister of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister is in Chestnut Suite. Manager and staff are welcoming when you come visit the unit, I come most days to visit the unit and love to talk to all residents, not just my sister. My sister is very happy here and that is what matters to us as her family.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we are pleased to hear that the manager and staff are welcoming and that your sister is happy on the Chestnut Suite at Woodside Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from Robert F (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I would like to say, the short time my Mum was a resident at Woodside Grange, she was treated very well, all her needs were catered for and the staff were excellent. The manager and her team were great. Thanks to all at Woodside Grange.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we're pleased to hear that your mum was treated very well during her stay at Woodside Grange Care Home and that the staff were excellent and that the manager and her team were great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from A B (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

A big shout out to the staff upstairs at Guisborough Manor Care Home especially with their technology skills.
Organising meetings so I can see and talk to my Mum whilst I'm spending a significant time away from her out of the UK.
Don't like to single out staff but three in particular you are invaluable.
Big

thanks to all the staff at Guisborough Manor.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that the staff at Guisborough Manor Care Home have been supportive with organising calls so you can see and talk to your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from C H (Son of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

Took care of my mother for two weeks to help give my father a break. She had a great relationship with the staff who treated her with dignity and care as she suffers from severe dementia.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that your mother and the staff had a great relationship and that she was treated with dignity and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from M S (Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

I have enjoyed the staff are good with all the care to help me get on my feet.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that the staff have provided good care to you and you have enjoyed your time at Guisborough Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from E M (Friend of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming and homely.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that the staff at Guisborough Manor are very welcoming and pleased it has a homely feel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Windermere Grange
from Alycia D (Daughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

I would like to thank Windermere Grange so very much. We are so very grateful for the loving and caring support for our Dad. Words cannot express our gratitude. Thank you everyone, so much, everyone is fantastic, helpful and nothing was ever too much trouble. Always there for my Dad and family, going

above and beyond.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased you were happy with the loving and caring support your Dad received at Windermere Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from M F (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

We reluctantly had to put my dad into a care home due to his falling over and dementia which changed him from a very gentleman to an angry man. My dad's care was a very front of Guisborough Manor's staff and any issues were sorted very quickly when Dad was dying there. Palliative end-of-life care was

amazing not just to Dad but to us as a family, making sure we had everything we needed kept us going. Sandwiches, drinks and lots of heartfelt words. I do think the rooms need some updated, small matter in the scheme of things.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased that you were happy with the care your Dad received at Guisborough Manor, the support you received as a family and that any issues you had were resolved quickly. We are currently making improvements within the home, which has included decorating and new furniture. We're sorry for the loss of your Dad, our sincerest condolences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from J C (Daughter of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been a resident at Guisborough Manor for the last year. The care she is given on a daily basis is first-class. The kindness and respect from all the staff (even at stressful times) have been a real comfort to me. I know Mam is being looked after and is safe each day and this helps me cope

with my daily life. I can't praise the staff enough - from the admin support to the cleaners. Thank you.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that your mam is receiving first-class care at Guisborough Manor and the staff show you kindness and respect. We are also pleased to hear that you know your mam is being looked after and is safe which helps you cope with your daily life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from Kathleen M (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

I am absolutely over the moon with all aspects of the care given to my mam. Carers, cleaners, in fact, every member of staff has gone above the job rolls. The staff are there to support family of the residents, the manager is approachable for anything and listens to you and acts upon any question you

ask. Love seeing my mam happy, thank you managers and staff.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we are happy to hear you are over the moon with all aspects of your mam's care, that the manager is approachable and listens to you. We are pleased to hear your mam is happy residing at Woodside Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from F F (Sister of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff in the Chesnut Suite do a great job in taking care of my brother, they are thoughtful and care for his needs. The atmosphere when you walk into the suite is always welcoming and everyone is always friendly.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review; we are pleased that the team on our Chestnut Suite are thoughtful, and friendly and the suite has a welcoming atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from S P (Daughter-in-law of Resident) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience

Overall my mother-in-law had a satisfactory stay. She made some new friends, however she was disappointed that there were not many planned activities. She missed her trifles and doughnuts in the afternoon and hot milk in the morning for her cereal biscuit. Overall the staff are friendly and helpful

and she would be happy to stay again for respite care.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review and feedback. We are glad that your Mother-in-law enjoyed socialising with other residents living at Guisborough Manor and that the staff were friendly and helpful and that she is happy to stay with us for respite in the future. We are fully committed to ensuring we provide person-centred care and that as much as possible individual choices and wishes are provided for and have taken all of the feedback onboard and shared it with the onsite management team at Guisborough Manor. We always advise that any concerns, however small should be raised with the onsite team as soon as possible so we can rectify them immediately and have noted the additional information you have provided about trifles, doughnuts and hot milk for breakfast cereal ready for the next period of respite. We are listening and are committed to getting it right first time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guisborough Manor
from C H (Daughter of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Excellent care for my father before he passed away. The staff are kind, compassionate and above all caring. The home is spotlessly clean and the staff are always interacting with the residents. Would highly recommend Guisborough Manor, this care home is not just a care home but a real home.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you so much for your kind review; we're really pleased that you were happy with the care your father received at Guisborough Manor and that the staff were kind, compassionate and caring. We're sorry for the loss of your father, our sincerest condolences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from I W (Son of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

My dad always seems to complain about the food and that the food he orders is not what he gets. There was an issue with a member of staff but he was reluctant to say anything in case he would be bullied or singled out and isolated. That situation resolved itself. He also agrees that overnight care could

be better and he’s woke up at 0530 most mornings to take meds.
Special mention to two staff members, both are very attentive.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for the feedback. We would always encourage you to speak with the onsite management team about specific concerns relating to the care and support of your loved one. Often there is a quick and easy solution to improve the care experience and we are person-centred, proactive and committed to providing the highest standard of care to everyone living with us. Come and talk to us, we are listening.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodside Grange
from Caroline H (Sister of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Friendly, caring and professional.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we are pleased the team at Woodside Grange are friendly, caring and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by St Martins Care Ltd in Cleveland & Teesside

St Martins Care Ltd Locations in Cleveland & Teesside (3)

St Martins Care Ltd Reviews in Cleveland & Teesside (196)

Woodside Grange

Windermere Grange

Guisborough Manor

Windermere Grange

Woodside Grange

Woodside Grange

Woodside Grange

Guisborough Manor

Guisborough Manor

Guisborough Manor

Guisborough Manor

Windermere Grange

Guisborough Manor

Guisborough Manor

Woodside Grange

Woodside Grange

Guisborough Manor

Guisborough Manor

Woodside Grange

Woodside Grange

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers