St Martins Care Ltd in Durham | 1 Care Home

Review of
Willow Green
from Lindsey B (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

We have been very happy with the care Mum has received while in Willow Green. All the staff have been much more proactive in recognising and resolving her needs and have always liaised with myself and my brother, keeping us updated with any issues or changes. Mum has been very settled while in Willow

Green which is very reassuring to us given her dementia.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased that you and your brother are very happy with the care your mum has received whilst at Willow Green. We are happy that your mum has been settled whilst at Willow Green which has provided you with reassurance.

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Review of
Willow Green
from S H (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad arrived facing the end of his terminal illness. The staff were warm, welcoming and efficient. We were made to feel welcome at any time for as long as we liked. We camped out for the next 4 days. The tenderness and care shown to Dad was moving. We were given enough warning to get there at the end

to say goodbye. The staff gave us space and were gentle and informative about the next steps. The care was exemplary at every level. That has helped us tremendously at a difficult time. We will never forget what the staff at Willow Green did for us.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear the staff were warm, welcoming and efficient. We are happy you were made to feel welcome and that the tenderness and care shown to your Dad was moving and that you have time to say goodbye. We're sorry for the loss of your Dad, our sincerest condolences.

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Review of
Willow Green
from S S (Daughter of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

The home always has a happy vibe to it. The staff are extremely helpful and always take the time to welcome visitors and family regardless of how busy they are. My mum has always been treated with dignity and respect.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear that the home always has a happy vibe and that the staff are extremely helpful and always make visitors feel welcome. We are pleased that your mum has always been treated with dignity and respect.

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Review of
Willow Green
from S B (Son of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I can't speak highly enough of the outstanding care my mother and father have received at Willow Green. From the moment they became residents, the staff has shown incredible compassion and attentiveness, consistently ensuring their comfort and well-being. They truly go above and beyond, always taking

time to understand and accommodate my parents' individual needs with warmth and kindness. It's evident that the team genuinely cares about each resident. They are not only professional and skilled but also have a gentle and empathetic approach, which has made a world of difference for my mum and dad. I have peace of mind knowing they are in such good hands. Thank you to everyone at Willow Green for making this transition as smooth and supportive as possible.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review. We are pleased that you are happy with the care your parents are receiving at Willow Green Care Home and that the staff show compassion and attentiveness. We are happy that the transition into the home was smooth and supportive.

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Review of
Willow Green
from C S (Daughter of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

My dad has lived at Willow Green for 6 months following a severe stroke. Current care staff including agency staff support Dad's daily needs very well and carry out recommendations by therapy professionals as often as they can. They are kind, and competent and always make time for Dad. The qualified

nursing staff work really hard both with support and respond to Dad's needs as required. The managers quickly resolve any issues that need attention. Dad mostly enjoys the meals on offer and the chefs are approachable regarding modifications. Laundry is generally returned quickly and staff are approachable and friendly. The home is clean, pleasant and generally well-maintained.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your review, we are pleased that the team support your dad's daily needs very well, and that they are kind, competent and make time for him. We're happy to hear that your Dad enjoys the meals and that the home is clean, pleasant and well-maintained.

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Review of
Willow Green
from Janet S (Next of Kin) published on 21 June 2024

Submitted via Website • Report

Overall Experience

My auntie whom I have been carer for in recent years was brought to Willow Green for respite care and assessment. She has really come out of herself since being there and is so happy she doesn't want to leave! She has so much fun with the care staff and cleaning staff, lots of banter and support in

all the right ways. She used to have problems around meals but now eats the food regularly and with much enjoyment. She loves the choices and quality of the meals.
They have gone above and beyond to accommodate her specific needs including a carefully risk-assessed allowance for her timid, ageing little dog to be with her. They are warm, encouraging and respectful and we're delighted with the care she is receiving. Thank you, to the manager and all the staff for being so amazing!

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are so pleased your auntie is happy at Willow Green and enjoys the fun, banter and support from the team. We are glad your auntie is eating regularly and enjoying the quality of the meals and choice of foods.

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Review of
Willow Green
from David H (Son of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My mother was in Willow Green for only a few weeks but she received excellent care throughout, all the staff were friendly and helpful and made a hard time much more bearable, I would not hesitate to recommend this home.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear you were happy with the care your mother received at Willow Green Care Home and that the staff were friendly, helpful and made this hard time more bearable for you.

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Review of
Willow Green
from Lorin B (Niece of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Horrific from start to finish. Uncle admitted with his notes locked away which no one could access leading to him spending the night laid flat on his back with aspiration pneumonia.
Drinks left constantly out of his reach.
No activities I am aware of for him.
Lost a lot of weight, we had to bring

in extra food because he lost so much weight from the tiny weeny portions he was served. A couple of the carers were lovely but understaffed massively.
Clothes constantly lost despite being labelled. Sadly he passed away just a week after getting out of there.

Reply from Keith Milton, CEO at Willow Green

We are saddened to receive this review on several levels. We always do our best to engage with family members and build lasting relationships with them as we consider it a privilege to care for their loved ones. However, despite our best efforts the family continually failed to reciprocate and, worryingly, continued to provide personal care themselves that was unsafe and inappropriate despite our best efforts to support them. Ultimately, we were so concerned that we had no choice but to submit a safeguarding about the family. Furthermore, the comments in this review are entirely inaccurate, misleading and do not reflect the facts or the quality of care provided. We understand that the family are not happy and feel the need to express this but a vexatious negative review is not the best way.

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Review of
Willow Green
from Terry S (Son of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

After a lengthy and difficult period of illness, my mum was admitted to Willow Green on our choice. After a very informative and reassuring discussion with the manager and his team, we were assured that they could meet my mum's needs. Over the weeks whilst she was there the team worked tirelessly and

effortlessly to make my mum as comfortable and supported as they could. On our visits the staff were always welcoming and very pleasant, accommodating our requests and needs with no problem. My mam passed away whilst in their care and the team was excellent in ensuring her passing was comfortable, dignified and painless. The nursing team were exceptional in reacting to the situation and keeping the family informed and reassured. It is very difficult to choose the right provision for your loved one and for us, this was absolutely the correct place to meet my mum's needs. I would highly recommend the Willow Green Care Home on what we experienced whilst my mum was in their care. Thank you.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you so much for your kind review; we're really pleased that you were happy with the care we provided and that the team were always welcoming, it was a privilege to care for your mum. We're sorry for the loss of your mum, our sincerest condolences.

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Review of
Willow Green
from Sara M (Mother of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

Our son was lovingly cared for from March 2023 until he died in February 2024. Willow Green's staff went from strength to strength in the standard of care he received during this time. In partnership with the Community Matron, Palliative care consultant and GPs the care became exemplary. Everyone from

the managers and admin staff, nurses, personal carers, cleaners, laundry and kitchen staff played a part in making his life as cheerful as it could be. My husband and I are truly thankful to everyone at Willow Green.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided and it was a privilege to care for your son. We're sorry for the loss of your son, our sincerest condolences.

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Review of
Willow Green
from Rachel S (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

My Dad had a brief stay at Willow Green Care Home with Nursing and sadly passed away after 5 nights.
The staff made him and our family feel very welcome and safe, treating him with dignity and compassion from the very first time setting foot into the home.
Thank you to all.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided and it was a privilege to look after your dad. We're sorry for the loss of your dad, our sincerest condolences.

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Review of
Willow Green
from S B (Son of Resident) published on 31 May 2023

Submitted via Website • Report

Overall Experience

My late father was wonderfully cared for in Willow Green Care Home. The home has a welcoming atmosphere and the refurbished rooms are clean airy and spacious.
The nursing care was compassionate and attentive and communication was always consistent and transparent. Thanks to the team.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided at Willow Green Care Home. We're sorry for the loss of your father, our sincerest condolences.

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Review of
Willow Green
from Eveline W (Wife of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

I would like to take this opportunity to thank all the staff of Willow Green Care Home Darlington for the loving and caring way they looked after my beloved husband. They showed the utmost dignity and respect towards him whilst also being so kind and caring. They embraced him and me into their family

and nothing was too much trouble for them. I really felt as though we were part of the family and I especially was given a lot of loving and caring support. My husband passed on the 17th of January 2023 at Willow Green and I felt so fortunate that fate had brought us to this wonderful home. My family and I can't thank the staff enough for the caring, dignified and professional way they looked after him and helping and supporting us through this sad time.

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Review of
Willow Green
from Carol R (Daughter of Resident) published on 29 September 2022

Submitted via Website • Report

Overall Experience

This care home has improved so much since new management has come in. My mum is happy and as a family member, I feel very welcome. Improvements are being made all of the time. Highly recommend this home to your loved ones.

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Review of
Willow Green
from Helen D (Daughter of Resident) published on 15 September 2022

Submitted via Website • Report

Overall Experience

My dad has been a resident at Willow Green Care Home for a very short period of time. During his stay, the care he received has been excellent.
From the day I went to view the home and spoke to the manager, to today when my dad sadly passed away peacefully, the care has been five-star.
The staff

have been so friendly and helpful from day one, always having time for a chat. I know my dad was in the best possible place.
Thank you so much to everyone involved in my dad's care. I will be forever grateful.

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Review of
Willow Green
from H V (Daughter of Resident) published on 13 September 2022

Submitted via Website • Report

Overall Experience

The lovely staff showed great care and compassion to my beloved Dad in what turned out to be his final hours for palliative care, following a major stroke.
The dignity and privacy we were given as a family to spend those precious moments together helped enormously at a difficult and emotional time.
They

guided us through every step, allowing us the time and space afterwards to process our loss, bringing drinks and biscuits to the living room so we could just 'be'.

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Review of
Willow Green
from Jonathan S (Son of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience

My dear mum went into Willow Green in December 2021 as she was unable to cope at home with her terminal illness. She was looked after well by the team at Willow Green, the staff were excellent. She passed away on the 4th of January whilst at the home. She was always treated with dignity and respect.

Thank you for what you do and for making Mum's last few weeks as comfortable as possible.

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Review of
Willow Green
from Katie B (Daughter of Resident) published on 6 October 2021

Submitted via Postal Card • Report

Overall Experience

The staff are some of the most amazing people I have ever met. My mum has dementia; delusions and hallucinations can be very difficult to handle. They are so good with her and listen to her and anticipate her needs. The home is clean and the food is very good.

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Review of
Willow Green
from Michael L (Resident) published on 16 September 2021

Submitted via Postal Card • Report

Overall Experience

My stay here has been extremely good and i have no complaints. The staff are very friendly, understanding the needs of the elderly.
I believe there is a staff shortage of staff but they all do their best under the circumstances, well done to each and all.

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Review of
Willow Green
from Maureen C (Daughter of Resident) published on 10 September 2021

Submitted via Website • Report

Overall Experience

My 94-year-old mother was transferred to Willow Green from hospital after a bad fall as it was no longer possible for me to look after her at home. She was disorientated, confused and upset as she did not understand what was happening. Willow Green staff were brilliant, they made her feel welcome, she

was showered and put in a bright airy room. I took in personal things from her bedroom at home, which she really appreciated My mother is now settled and happy and even banters with the staff. I cannot thank Willow Green staff enough for their kindness, patience and understanding, especially with regard to her dementia. I am still on a guilt trip but I know my mother is safe and being well looked after. Thank you so much!

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Care Home Owned by St Martins Care Ltd in Durham

St Martins Care Ltd Locations in Durham (1)

St Martins Care Ltd Reviews in Durham (64)

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