St Martins Care Ltd in Tyne & Wear | 2 Care Homes

Review of
Washington Manor
from K S (Relative of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always kind and caring towards my relative. The home is always welcoming and clean. They listen to my family relative and family when visiting.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review. We are pleased to hear the staff are always kind and caring and that the home is always welcoming and clean.

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Review of
Park View
from G G (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Very friendly staff, maybe a bit better communication when passing on information from family. Rooms could do with a bit more frequent cleaning, as a family member on visiting our mam have noticed very little crockery and utensils for visitors to make a drink but overall, mam is very happy and content

and the staff treat her with love and respect.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your feedback and we are so happy your mum is settled and well cared for at Park View. Thank you for the lovely comments about the staff team and we will ensure this is shared. We are always working to improve communication and take your feedback onboard and we are always replenishing crockery and cutlery but will ensure that stock levels are checked more frequently to prevent this from happening again.

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Review of
Park View
from I H (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

The team at Park View provide great care and support for my mother.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your kind review, we are pleased that the team at Park View provide great care and support for your mother.

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Review of
Park View
from D R (Son of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

Before she passed, my Mother received excellent service.
I would like to thank all of the staff for all of their love and caring attention she received.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your kind review, we are pleased to hear your Mother received excellent care and the team provided love and caring attention. We're sorry for the loss of your Mother, our sincerest condolences.

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Review of
Washington Manor
from Linda S (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

My mam went into Washington Manor in May 2024. Since then the difference in her is brilliant. The staff and management are 100% attentive in every aspect of the role. The overall care given to my mam is brilliant. So pleased she is being looked after by the manager and her team.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review. We are pleased to hear that you have seen a positive difference in your mam, that the staff and management are attentive in every aspect of their role and that the overall care given to your mam is brilliant.

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Review of
Washington Manor
from H F (Niece of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

My auntie has lived in Washington Manor since January 2024. We visit regularly and are always made to feel welcome. The home has a warm and homely feeling to it. The staff are excellent and friendly. They treat my auntie with the dignity and respect she deserves. We are able to enjoy lunch with her

whenever we like, the food is lovely and has a real home-cooked feel to it. Would definitely recommend Washington Manor!

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are pleased to hear you're always made to feel welcome and that the home has a warm and homely feel. We are happy that the staff are friendly, and they treat your auntie with dignity and respect. It is lovely to hear you have enjoyed your lunch at the home with your auntie.

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Review of
Washington Manor
from L S (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

The care home is easy to find whilst travelling. The staff are all kind, friendly and very approachable. The staff show dignity and respect to service users at all times and helps them to promote their independence.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are happy to hear the staff are kind, friendly and approachable. We are also pleased that the staff show dignity and respect and promote residents' independence.

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Review of
Washington Manor
from J H (Son of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

Washington Manor, avoid! I'm disgusted. I've complained to the care home, Adult Social Services, and Care Quality Commission. Concerns included poor infection control procedures. I saw a staff member pour water into the same beaker used to give medicine to everyone in my dad's corridor. My wife saw

this the week before, but I said no home would put residents' health at risk. I was wrong. They admit this is not in line with IPC standards.
No records exist for applying dad's cream after 1st May. I raised concerns about personal hygiene. Records show dad was showered 3 times in February, two times in March, and none in April! His clothes were frequently dirty and unchanged for days including socks and underwear. I was disgusted they claimed my complaint was motivated by money when I was told my dad would have to pay for another four weeks as I removed him with 1 days' notice. This makes no sense as I was offered a fee free month if I kept him there. He now looks cleaner, healthier, and stimulated in his new care home.

Reply from Keith Milton, CEO at Washington Manor

We are a proactive and responsive provider and addressed concerns raised immediately and appropriate action was taken. This was communicated to you by the manager. The records show that support was provided every day with washing and dressing and often the resident would dress independently which is so important to maintain and encourage positive mental health and well-being. The records also show an individual who was enabled and supported to maintain a good diet, encouraged to maintain independent living skills and participate in activities that had meaning and interest to him. We apologised for the error with the beaker and that the records did not always reflect our standards. We refute claims that a free month was offered as this is not our policy. A contract was signed that clearly stated 4 weeks' notice to be given by either party but as you have been informed we will not be chasing this debt. We wish your father well for the future and are happy he has settled in his new home.

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Review of
Washington Manor
from Lynne G (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Yet again I have visited my father to find him in a state of neglect. He was dirty, his nails are filthy and far too long, he did not have his false teeth in but he was expected to manage to eat his lunch. His lunch was not cut up, no specialist cutlery was provided and no one was helping him to eat.

A young lady went and got his dentures from his room.
He cannot manage to feed himself if the food is not cut up, the tray table is set at over 8 inches higher than he can reach when in his chair. He can only use one hand and he stops eating, not because he is no longer hungry but because he is fed up trying to get the food on his fork and into his mouth. We provided specialist cutlery for him to use but that has disappeared. This is not care it is neglect. No one should be left in this state, he is skin and bones and that is because he is malnourished. He says he wants a haircut and his beard and moustache cut but he does not have the capability to go and put his name on the list.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

We're truly sorry if you feel that the care we are providing your father does not meet your expectations. We are in regular contact with his next of kin who has not expressed any concerns about your father's care but we are always open to discussion and thank you for your feedback. We always advise family members to speak with the onsite management team immediately if there is anything they are concerned about or feel does not reflect our high standards. Management are available Monday to Friday and we operate an on-call system for out of hours so are contactable 24/7, as are the senior management team via our website or head office. You should never leave the building feeling anxious about the care of your loved one and we would welcome discussing your concerns further if you wish to contact us to put your mind at rest.

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Review of
Park View
from S B (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy that my mum is at Park View and feel confident that she is as safe, well cared for and as happy as she can be. The daytime staff are wonderful - they're caring and kind and not only with the residents but also with families and friends. I wouldn't hesitate to recommend PV.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review. We are pleased that you are happy that your mum resides at Park View and that you feel confident that she is safe and well cared for. We are happy to hear that the staff are caring and kind to residents, families and friends.

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Review of
Washington Manor
from S I (Son of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

We found Washington Manor as Mum started to deteriorate with her illness. The staff have been extremely supportive throughout and make Mum comfortable and safe on a day-to-day basis. I love the open nature of the home, allowing visits at any time and seeing first-hand daily activities and round-the-clock

care.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review, we are pleased the team at Washington Manor have been supportive and make your mum feel comfortable and safe. We are happy to hear you love the open nature of the home and the flexibility of visiting.

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Review of
Washington Manor
from Nicola D (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Staff are approachable, knowledgeable and supportive. They ensure all relatives are updated on how my relative is coping and their medical needs are addressed to a high standard.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review, we are pleased the team at Washington Manor are approachable, knowledgeable and supportive. I am happy to hear that your relative's needs are addressed to a high standard.

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Review of
Washington Manor
from Alan S (Son of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

All staff are friendly and caring towards my mum. She's very happy and settled in the five months she's been in the home. She's clean, fed, and safe. The new manager is very approachable and friendly. The home is clean and the food is very good. In my opinion. we have chosen well for my mum's care in

her last years.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your review; we are pleased that the team at Washington Manor are friendly and caring. We are happy that your mum has settled in well at the home.

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Review of
Washington Manor
from Julie C (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Always willing to help.
Very friendly staff.
Staff have a lot of patience and are very entertaining.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are pleased that the team at Washington Manor are friendly, patient and always willing to help.

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Review of
Washington Manor
from Kay T (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

The staff are so friendly and helpful. They go above to provide quality care, we are very grateful. I love the updates about what the residents are getting up to. We love the family events and I feel like my dad receives the best care. He is well fed and the quality of food is amazing. The home is clean,

and we feel welcome when we visit. It’s well-managed and they offer support when we need it as a family. I’m truly grateful.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we are so pleased you enjoy the family events, we love to welcome families into the home. We are happy to hear that you are pleased with the care and support your dad is receiving at Washington Manor.

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Review of
Washington Manor
from Lynne I (Daughter-in-law of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

Enjoyed the quiz night held for the residents and families. A great social get-together. So grateful to the Manager and her care team for the continued support, care and peace of mind in the care of my mum-in-law. The care team always provides continuous enrichment with various activities to support

and encourage mum-in-law and help her in all aspects of her daily life.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we are so pleased you enjoyed the quiz night, we love to welcome families, friends and the local community into the home, it is important for our residents to feel part of the community. We are happy to hear that you are pleased with the care and support your mother in law is receiving at the home.

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Review of
Park View
from Tom R (Son of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience

The focus of all of the staff is the residents. The care and attention given to my mum is excellent and gives me a reassurance that she's being well looked after. She has told me that she feels secure and her needs are being well catered for. She receives constant reassurance and encouragement as she

is frail and nervous. The staff do go the extra mile to ensure she feels safe at all times. Food quality is excellent too.
The atmosphere in the home is always warm and welcoming.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your kind review, we're very pleased that your mum is happy at Park View Care Home and that she feels safe within the home. We are pleased that the food is excellent and that the atmosphere is warm and welcoming.

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Review of
Washington Manor
from E C (Niece of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

The home has a welcome atmosphere. The staff are friendly and helpful. They try to engage the residents to join in communal meals and activities. Sometimes it seems that requests don't always get passed on or actioned as quickly as we would have hoped.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we're pleased that you felt the home had a welcoming atmosphere and that the staff were friendly and helpful. We have taken your comments onboard about requests being actioned and we aim to improve in this area.

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Review of
Park View
from Paige T (Granddaughter of Resident) published on 15 September 2023

Submitted via Website • Report

Overall Experience

Each visit we are made welcome and we are always asked if we would like a cup of tea which is also nice. The care, effort, time, and love each carer shows to each resident is absolutely lovely to see each time we visit. Grandma also has lush little bonds with the carers which is also heartwarming. We

couldn't thank the staff and carers enough who go above and beyond for not only our grandma but every other resident too. Thank you for having huge hearts and loving our grandma the way you all do, it never goes unnoticed. Grandma is so happy and always clean and dressed beautifully, and always smiling which makes us happy. To each of the carers and staff at Park View "thank you so very much for everything."

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your kind review, we're very pleased that your grandma is happy at Park View and that staff make you feel welcome when visiting the home.

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Review of
Park View
from T T (Cousin of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

I have found the home is well run and the staff are very helpful. My cousin is happy there and appears well looked after.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your review, we're very pleased that your cousin is happy at Park View and that staff have been helpful whilst you have been visiting.

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Care Homes Owned by St Martins Care Ltd in Tyne & Wear

St Martins Care Ltd Locations in Tyne & Wear (2)

St Martins Care Ltd Reviews in Tyne & Wear (109)

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