1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Memory Lane Care Homes Ltd
  4. Locations Owned by Memory Lane Care Homes Ltd in Hampshire

Care Home Owned by Memory Lane Care Homes Ltd in Hampshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Memory Lane Care Homes Ltd in Hampshire

Only the locations & reviews in Hampshire for Memory Lane Care Homes Ltd are showing below.

View the details of all 6 locations (with 404 reviews) owned by Memory Lane Care Homes Ltd

Memory Lane Care Homes Ltd Locations in Hampshire (1)

 

1 Care Home owned by Memory Lane Care Homes Ltd in Hampshire

Sort by:
View on Map
Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH 

9.8 105 reviews
"My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment. His…"   Read all 105 reviews
Location Type Care Home

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care. All rooms come with an en-suite facility, pets are allowed and residents… Read more about Ashley Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 77 Rooms

Memory Lane Care Homes Ltd Reviews in Hampshire (105)

9.6
Memory Lane Care Homes Ltd has a Group Review Score of 9.6 (9.589) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Memory Lane Care Homes Ltd must have a Review Score.

Overall Experience

  • 13
  • 7
  • 0
  • 0
  • 0

Date Published

105
6
14
34
71
Review of

Ashley Lodge Care Home

from J C (Niece of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment.
His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle
is now clinically well.
The staff are responsive and friendly and all his needs are met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Pamela D (Wife of Resident) published on 16 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age.
His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere.
They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Paula W (Wife of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally
and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We pride ourselves in aiming to provide the highest levels of care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from J S (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely room and is very comfortable at Ashley Lodge. The entire staff worked hard to make her feel welcome and get her settled in. Nothing is too much trouble, even her vegetarian/pescatarian food preferences. In fact, she's eating better than she has for a long time. When I saw how nicely
the lunch was served and caught the smell of it too, I could understand why she likes it! Her health needs are also being managed very efficiently. While this is not a super-slick modern purpose-built home, the culture and team spirit among staff ensures a caring family atmosphere. I'm so grateful that Mum is at last safe and being well looked after. And I have no hesitation in recommending Ashley Lodge, it just ticks all the boxes.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your lovely review! Feedback is extremely important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Jane H (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred here from hospital, I was anxious about him going into care but the whole team have supported not only my father but the whole family through this transition. The manager is lovely and has taken the time to get to know the family. All the staff are so friendly and caring and
Dad enjoys chatting to them all. After a difficult 9 weeks in hospital, Dad is now settled in a caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from L F (Niece of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle has been in Ashley Lodge since coming out of hospital with an ongoing unpleasant illness where he requires help with most everyday needs. He is mentally strong and aware which helps us personally, to be reassured that the support and care that is required is good and as a family, for the time
we have spent in the home we are all very happy with the way it is run, with the friendly, helpful staff, good home cooked food, the flexibility of visiting and as far as we can see the security of the patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Tim S (Brother of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we found the care home to be very clean, pleasant with a lovely atmosphere. All of the staff we met were friendly and extremely helpful. My sister whom we visited twice was very relaxed and seemed quite happy in her environment. We did have a nice chat with the manager and she seems to be very
on top of everything and was able to give us some insight into how my sister was coping. I do feel very much that my sister is in the right place and getting first-class care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Tony S (Wife of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Ashley Lodge Care Home in New Milton directly from hospital for EOLC after suffering a fall, hip operation, pneumonia, and C Diff. Unexpectedly she survived just over a week. During that time both she and our family received exceptional care. Nothing was too much trouble and
we were looked after so well. It was such a difference from the hospital surroundings as we could come and go as we pleased, they fed us and we were able to stay during the night if we wanted to. The Carers, Nurses, and Admin Staff were great and very proficient. Thank you so much for looking after my lovely Wife.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you so much for your lovely review! We are passionate about delivering the highest standards of care and working with family members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from S B (Friend of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend was admitted for end-of-life care. He was there for 10 days. He received excellent care. The staff were all very professional and caring. His every need was attended to. Very kind, respectful staff. Thank you.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your review. We strive to always provide the highest level of care!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Nick G (Son of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. An amazing team who cared for my mum so well. Respect, dignity, care, great communication.
As family members we were treated like family and made to feel so welcome by every single member of the team.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We strive to create a warm, homely environment at Ashley Lodge!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Janet S (Wife of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring atmosphere. My husband has received palliative care on his second day of arrival. The family have received kindness and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Guy A (Son of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have personally found Ashley Lodge to be a very friendly and open environment that welcomes visitors at anytime. I have also found the team to be responsive to any queries or comments I have made on behalf of my mother. My mother is up and down in her opinions of Ashley Lodge but her complaints are
generally resulting from her frustration at not being at home and looking after herself. She does comment that sometimes staff say things but don't always follow up e.g. "I'll be back in a minute" but then don't come back and she is mentally sharp but sometimes due to deafness she thinks she is ignored. On the whole Ashley Lodge is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from D P (Friend of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy resident, enjoying food in good surroundings, cheerful, helpful staff. When needed staff resolving issues as quickly as possible.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review. We are very pleased to hear you are happy at Ashley Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Christine O (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited this home I felt it would be the right place for my father, everyone regardless of their role is friendly and caring. The place feels like home, and has the support of specialist-trained people when needed, plenty of choice of food and if you don't fancy what's on the menu you
can choose something else.
It means a lot to us to know Dad's being cared for when we can't be around.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We strive to ensure that every single resident feels at home at Ashley Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Kevin W (Son of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff to be caring, honest and approachable. My mother is on the dementia floor where it is very demanding of all the staff, they find time to have a quick chat about my mother and offer advice where needed. She seems quite happy and I am fully informed of any mishaps she has had and
any issues that have arisen.
Overall we are very happy with the care she receives.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “caring, honest and approachable” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Glenys R (Wife of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and helpful. The home seems to be run efficiently and smoothly. Relatives and friends of residents are welcomed and treated with kindness and staff do their best to be helpful.

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear words like 'friendly' and 'helpful' being used to describe our staff. We are so pleased that you are impressed with how efficient our care home is and we are happy to hear you feel like a part of our Ashley Lodge family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Charles T (Cousin of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my cousin has been in the home, she has significantly improved, both mentally and physically. She looks so much better and happier - well done!
This is down in many ways to how the staff have cared for her.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care, and we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Sue A (Wife of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying
different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from P G (Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt
with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. We hope Ashley Lodge Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Ashley Lodge Care Home

from Carol B (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving is excellent in all respects. My mother moved into Ashley Lodge in August 2022 and, at that time, was in a very poor state; we've seen continuous improvement since, and she's transformed into a generally happy old lady.
We thank you all very much.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing her with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Memory Lane Care Homes Ltd in Essex Memory Lane Care Homes Ltd in Hampshire Memory Lane Care Homes Ltd in Tyne & Wear

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Memory Lane Care Homes Ltd to verify any information. View our terms and conditions. Memory Lane Care Homes Ltd has a Platinum Service – more info.