Which S L W Ltd Care Homes have the highest review score?

Sycamore Care Centre , Thornbury Care Centre & Sycamore Care Centre - Boldon have the highest review score.

S L W Ltd | 3 Care Homes

Review of
Sycamore Care Centre - Boldon
from G G (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I would like to say a huge thank you on behalf of our family for the wonderful care our mam received. Your hard work and dedication to our mam and the other residents was fantastic. Our mam was on the dementia unit and was at times a handful, the staff treated her with kindness and respect.

Reply from Amy West, Home manager at Sycamore Care Centre - Boldon

Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us to know that our care and dedication made a positive impact on your mam and your family.Caring for those on our dementia unit is both a privilege and a responsibility that we take to heart. No matter the challenges, we always strive to ensure our residents feel valued, respected, and cared for with kindness. Knowing that your mam was treated with the dignity she deserved brings us great comfort.Your gratitude is deeply appreciated, and we will make sure to share your lovely message with our team. Please know that we are always here if you ever need us.With warmest regards.

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Review of
Sycamore Care Centre
from Melanie W (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Our mother went to Sycamore Care Centre in September 2024 after a long stay in the hospital.
She had extremely complex medical needs but, management and staff worked tirelessly caring for her and to request additional help and support be put in place for both our mother and the family.
Unfortunately,

she deteriorated further over a very short period and passed away in January 2025.
The care centre itself is modern and scrupulously clean and the rooms for residents are spacious and very well equipped.
Activities and entertainment are offered regularly and although encouraged to do so, our mother wouldn't always engage with staff or other residents.
Dietary requirements were also difficult but, we discussed this with the staff and her needs were met.
We would definitely recommend Sycamore Care Centre, Boldon, to anybody looking for placement of their loved one and would like to thank you all once again, for the care and compassion shown when our beloved mother passed.

Reply from Amy West, Home manager at Sycamore Care Centre

Thank you so much for taking the time to share your heartfelt experience with us. We are truly sorry for your loss and understand how difficult it must have been to watch your mother go through such a challenging time. Please know that our team at Sycamore Care Centre Boldon genuinely cared for your mother and worked hard to meet her complex needs, and we are so grateful for the trust you placed in us. It warms our hearts to hear that you appreciated the care, compassion, and support we provided, not just for your mother, but for your family as well. We know how important it is to create a comfortable, welcoming environment, and we're glad to hear that the centre, staff, and amenities helped support your family during such a difficult period. Please do not hesitate to reach out if you ever need anything. Our thoughts are with you and your family during this time, and we will always remember your mother with great care. Warm regards,

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Review of
Sycamore Care Centre
from Lee Z (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My experience at Sycamore Care Centre is wholly positive. The staff are wonderful in the caregiving of our family member. They phone us promptly with any health updates or concerns and general updates. My dad is happy and content and well fed, clean and tidy. The staff are very professional and always

happy to chat with us when we visit with any questions.

Reply from Jayne, Home Manager at Sycamore Care Centre

Thank you so much for sharing your positive experience at Sycamore Care Centre. It's truly heartwarming to hear how well your dad is being cared for and that the staff is consistently providing such excellent support. It sounds like they go above and beyond to keep you informed and ensure your dad's well-being. Your words reflect the dedication and professionalism of the team, and it's wonderful to know that your family member is in such good hands. Thank you for taking the time to express your appreciation. It's clear that the care provided is making a real difference in your dad's life.

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Review of
Thornbury Care Centre
from Louise A (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Thornbury provides a clean, well-run care home for people diagnosed with dementia. Staff are largely very caring and work hard to make sure residents are happy, well cared for, safe and active. There is a very wide-ranging and interesting activity timetable and families are also invited and welcomed.

My mother is happy with the food and level of care.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

Thank you for taking the time to provide such a lovely review. It sounds like Thornbury is doing an excellent job of providing a supportive and engaging environment for our residents with dementia. The commitment from our staff to ensure happiness and safety is so important, and it's great to hear that your mother is satisfied with both the food and the care she's receiving. The involvement of families and the variety of activities available must really enhance the overall experience for everyone involved. Thank you for sharing your positive insights!

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Review of
Sycamore Care Centre
from Kelly S (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My father was admitted a few months ago. The staff realised quickly that he would be better suited in a different unit. They moved him as soon as a space became available. This suited him and although it has taken time to settle he is comfortable and the staff are fantastic with him even on his most

grumpy days. The activities provided daily are great and the activities coordinator makes a point of seeking him out to make sure he joins in. The rooms are fully equipped and personal items are encouraged. Can't fault them. They do their best for the residents.

Reply from Jayne Clennell, Home manager at Sycamore Care Centre

Thank you for taking the time to leave a lovely review. It sounds like your father is in a supportive environment that truly cares about his well-being. It's wonderful to hear that the staff are attentive and able to recognise what he needs. Finding the right fit can make such a difference, and it's great that he's settling in and engaging with the activities. The focus on personalising his space with familiar items must also help him feel more at home. Thank you for sharing such a positive experience's encouraging to hear about places that prioritise the comfort and happiness of their residents. I will share this with the care staff.

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Review of
Sycamore Care Centre - Boldon
from Julie R (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

A warm, welcoming, and vibrant home with a genuine heart where loved ones are cared for and nurtured!
Nobody relishes the thought of a loved one requiring residential care. Faced with this issue we looked at almost 20 provisions before choosing Sycamore Care Centre Boldon. This proved an excellent

choice, one that I can fully recommend. Mum resided at Sycamore for 22 months during which Sycamore enriched her life due to positive care and regular, meaningful activities.
The staff at Sycamore proved second to none, demonstrating care, smiles, compassion, and genuine empathy for residents. This was combined with skill and resilience in day-to-day care. Mum developed positive relationships with fellow residents and staff alike as we as family members were also able to do. When issues arose, we could discuss them openly with staff and approachable management, enabling positive outcomes. When Mum unexpectedly passed away recently the kindness and support were simply overwhelming.

Reply from Andrea Taylor, Home Manager at Sycamore Care Centre - Boldon

Thank you for sharing such a heartfelt reflection on your experience at Sycamore Care Centre. It's evident that your mum received not only excellent care but also a genuine sense of community and warmth during her time there. The dedication and compassion of the staff truly make a difference, and it's wonderful to hear how they supported both your mum and your family through challenging times. Your recommendation speaks volumes about the quality of care provided at Sycamore. Wishing you and your family continued strength as you cherish the memories of your mum.

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Review of
Sycamore Care Centre
from J N (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Mum needed 24-hour care due to the onset of dementia. We chose Sycamore as when we went to look around for a suitable care home this one was so warm and friendly with promises of activities for the residents, outings etc. The reality was slightly different, the staff for the most part are lovely and

caring and do their best to cope with and look after several residents all with different levels of care. I haven't seen many activities and all I tend to see is residents sitting around on dining chairs all day. The food that I have seen seems to be an unappetising ' beans with everything' menu. The night shift seemed to scare my mother a bit and concern was raised by my sister-in-law. Mum still has not settled properly but I'm hoping she will given time. Overall it's not a bad place, the staff are brilliant for the most part. I'd say mum is well looked after but not cared for.

Reply from Helen Featherstone, Operations Manager at Sycamore Care Centre

Thank you for the review. Understandably as your mum had only been with us for a few weeks when this was written we know this can be an emotive time. The warmth and friendliness you first noted have not changed. Our staff always try their best to provide good quality care. Meals are made on-site using produce which is locally sought and freshly bought. The menu is well-balanced, with several options available. There are also snacks available 24 hours a day. Activities occur on different units throughout our large site. You may not have had the opportunity to observe, but there is a planner in every room. Communal living can be difficult for people to adapt to especially if they are not used to being observed over a 24-hour period. As the therapeutic relationship builds between your mum, yourselves and the staff, you will recognise Mum being genuinely cared for rather than simply "looked after". We would love you to chat with one of our managers with any worries or suggestions.

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Review of
Sycamore Care Centre - Boldon
from Claire B (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

I cannot recommend this home highly enough. My mother had extremely complex medical needs. The staff were exceptional in providing nursing care and compassion. The decor in the home is beautiful. The food was excellent (and she was very fussy). Nothing was a problem or too much trouble for the staff.

When my mother passed away, the kindness and support shown to us was exemplary. Thank you to you all.

Reply from Andrea Taylor, Home manager at Sycamore Care Centre - Boldon

Thank you for sharing your heartfelt experience with us. We are deeply touched by your kind words and are honoured to have been able to care for your mother. It is our mission to provide exceptional nursing care and compassion to all our residents and we are delighted to hear that we met your expectations. We take great pride in maintaining a beautiful and comfortable environment and our culinary team works hard to cater to individual tastes and preferences. We understand how important it is to create a supportive and loving atmosphere, especially during difficult times. Your appreciation means the world to our dedicated staff. Once again, thank you for your recommendation and for trusting us with your mother's care. It was a privilege to be a part of her journey and to support your family.

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Review of
Thornbury Care Centre
from David G (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My mam stayed in Thornbury just a short time but during that time I cannot thank the staff enough for the care and attention my mam was given, they are an absolutely professional team who make the time to ensure the residents are cared for in the way we all would want to be cared for, I don't have a

single bad thing to say, only good. The final thing they did after my mam sadly passed away was beautiful, laying a single red rose on her bed, from all the family a massive thank you for caring for our mam.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

David, thank you so much for your kind words and for taking the time to share your experience with us. We are deeply touched to hear that the care and attention our team provided to your mam met your expectations during her stay at Thornbury. It is our mission to ensure that every resident is cared for with the utmost respect and compassion, and knowing that we were able to provide comfort to your mam and your family during such a difficult time is incredibly meaningful to us. The single red rose is a small gesture to honour the memory of your mam and to express our sympathy and support to your family. We are truly grateful for your appreciation and your kind words about our team. Please know that your feedback means a lot to us and serves as a reminder of why we do what we do. On behalf of everyone at Thornbury, thank you for allowing us the privilege of caring for your mam. With heartfelt condolences, home manager and the team.

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Review of
Sycamore Care Centre - Boldon
from Marjie B (Partner of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My partner's stay at Sycamore Care Centre was first class. All staff are fantastic, professional and very hard working, demonstrating lots of empathy and an abundance of social skills dealing with inpatients with very varying complex needs. They made my experience as a daily visitor much nicer knowing

everyone was so helpful, supportive, maintaining their focus on their job at hand whilst building a great rapport with me. The home itself is a lovely modern environment with plenty of lounges and large corridors. Daily entertainment was great too.

Reply from Andrea, Home Manager at Sycamore Care Centre - Boldon

Thank you, Marjie, for your lovely comments. Your compliment is what drives the staff to ensure they are doing their best at making a difference. It certainly makes a difference to the staff, knowing their hard work makes a difference. It is warming to know you both had a pleasant experience and it was a pleasure to accommodate not only your partner but to see you at ease when visiting. We continuously strive to deliver outstanding care at all times. Thank you again and take care.

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Review of
Sycamore Care Centre - Boldon
from Debbie W (Daughter of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

My dad had a short stay in the Sycamore Care Centre - Boldon before he passed away. The staff treated my dad with great dignity and respect while he was receiving end-of-life care.
The staff were always there with support and assistance at a very difficult time for my family.
Thank you.

Reply from Andrea, Manager at Sycamore Care Centre - Boldon

Thank you very much; we are very overwhelmed by the appreciation in your review. It certainly was our pleasure to care for your loved one. We send our condolences to you and your family, and if there is every anything we can do, we are here for you.

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Review of
Sycamore Care Centre - Boldon
from G A (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

Poor atmosphere. The food is very poor, cheap and bland and very small portions, not balanced and no fresh fruit.
Some carers are very good but some have no training. Would not recommend.

Reply from Andrea Taylor, Manager at Sycamore Care Centre - Boldon

Thank you for taking the time to write a review of the home. I am saddened that you and your sister both feel the need to separately provide a negative review, despite your Mum putting on weight since admission and having a bespoke menu created specifically for her, which your family had input into. The food which is locally sought, freshly bought and cooked on site receives positive feedback from other people who use our service. We agree that our residents deserve good food which is why the menu is well balanced, and in addition to this there are snacks available 24 hours a day for all our residents which include fresh fruits. I really hope you find the ideal placement for your Mam, because she really does deserve that.

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Review of
Sycamore Care Centre - Boldon
from M B (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

My mam was fast tracked to this care home from hospital in January 2023. The food they serve is really bad, very small portions and poor quality food. Very rarely any decent fruit or vegetables, older people need nutritional food and nice quality food with plenty of choice. My mam will hardly ever eat

the food, it causes her distress it is so bad. Older people should be given the best food.

Reply from Andrea, Manager at Sycamore Care Centre - Boldon

Thank you for taking the time to write a review of the home. I am saddened that you and your sister both feel the need to separately provide a negative review, despite your Mum putting on weight since admission and having a bespoke menu created specifically for her, which your family had input into. The food which is locally sought, freshly bought and cooked on-site receives positive feedback from other people who use our service. We agree that our residents deserve good food which is why the menu is well balanced, and in addition to this, there are snacks available 24 hours a day for all our residents which include fresh fruits. I really hope you find the ideal placement for your Mam, because she really does deserve that.

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Review of
Sycamore Care Centre
from E Y (Niece of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

I am overwhelmed and incredibly grateful for the care my auntie has received. The staff went above and beyond, she was treated with respect and dignity. She was not just a resident, the lodge is like a warm and welcoming family home. Nothing was too much trouble and I felt that she was safe and in good

hands. Her room was spotless on a daily basis and the staff had so much time for her and also for us as a family. She was settled and very content, we could not have asked for more and I will forever be thankful.

Reply from Gail Merryweather, Home manager at Sycamore Care Centre

Thank you very much, we are very overwhelmed by the kindness and appreciation in your review. It was our pleasure to care for your loved one at the Lodge. We send our condolences to you and your family and if there is every anything we can do, we are here for you.

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Review of
Sycamore Care Centre
from J M (Daughter of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience

This home really needs improvement. The amenities and decor need an overhaul and the lift and heating are not adequate. The food is mass-produced and isn't appetising.
We can't fault the staff, they do their very best and they were appalled as the friends and family were/are at the treatment of a recent

resident by management.
Going into care you would expect that needs are complex and at times challenging. The resident had issues regarding mental health and lost his wife whilst he was there for a total of four weeks. In that time the home did nothing to support him but thought it fit to hand him his notice directly after telling him his wife had died.
His family moved him and he is so happy in his new home. No outbursts, no issues. That says a lot.

Reply from Gail Merryweather, Home manager at Sycamore Care Centre

Hello, many thanks for taking the time to write a review. We are sorry that you feel the room that you personally viewed and then chose, to be in need of updating. The building your father was in is an original Victorian building, and we have tried to keep the beautiful features and character that it brings. This was fully refurbished a couple of years ago. Other residents and families have stated that it is a lovely room, which is fully equipped and has views of our landscaped gardens from the large bay window. Our food is cooked fresh onsite every day, and although we have 113 beds we always try to accommodate everyone’s individual tastes. We welcome the 5 Star review you have provided for care, we are indeed very fortunate to have excellent staff. We fully sympathise that you were upset that we asked you to find another home for your Father, but our lovely staff need to be able to work in an environment free from abuse. Other families comment and value our effective services, so we apologise if this was not your experience and we are thrilled that your father is now settled in his new home.

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Review of
Sycamore Care Centre
from Kathryn P (Daughter of Resident) published on 27 July 2023

Submitted via Website • Report

Overall Experience

After many weeks in hospital, Dad received a very warm welcome on arrival at Sycamore Care Centre, Nookside. His needs were met and he was made comfortable straightaway.
Staff could not have been more friendlier or helpful, nothing was a bother or too much trouble. They promptly helped or fulfilled

any requests, they were always available to help and answer our queries or questions.
Unfortunately, Dad was only here for 12 days but died peacefully in their good hands. We highly recommended Sycamore Care Centre, as within a very short time the staff earned our trust and respect, therefore we are so grateful to them for their love and care they gave Dad in his last days and the family at the time of our sad loss.

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Review of
Sycamore Care Centre
from C G (Son of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and feels safe. The staff treat her with dignity, at the same time ensuring that her needs are met.

Reply from Gail Merryweather, Home manager at Sycamore Care Centre

Thank you, Clive, for your lovely comments. Your compliment is what drives the staff to ensure they are doing their best at making a difference. It certainly makes a difference to the staff, knowing their hard work makes a difference. I will pass your comments on to the staff.

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Review of
Sycamore Care Centre
from Jacqueline C (Daughter of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience

I have only just recently moved both my parents to Sycamore Care Home in Nookside, Grindon. My parents have very different needs, but the staff have gone the extra mile to keep my parents together, which is of great comfort to them and the family. I cannot express the relief, knowing that they are both

being looked after in such a caring way, especially as my mum needs 24-hour nursing care. Everyone at the home is so friendly, happy and hard working. My father was adamant that he didn’t want to go into care as he was very independent until a short while ago, and everyone who knows him can’t believe how quickly he settled and how happy he is and the praise he has for everyone at the home. He’s even joined in on activities full of praise for the staff. I can’t thank the staff enough for their support and for looking after my parents with genuine affection; it is such a comfort. The staff are all stars and worth their weight in gold.

Reply from Gail Merryweather, Home Manager at Sycamore Care Centre

Hi Jacqueline, thank you for taking the time to write such lovely comments. We are equally happy that Mam and Dad are able to be together and that they have both settled in well and are building relationships with the staff. It is always difficult making the decision to move into 24-hour care; however, by your lovely comments, you can be assured that we have Mam and Dad's well-being very well looked after. I will pass this lovely comment on to the staff so they can read how appreciative they are. Thank you again.

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Review of
Sycamore Care Centre - Boldon
from John S (Son of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

I cannot praise the staff and management of Sycamore Care Centre - Boldon highly enough. They are an unselfish team of dedicated individuals who have one of the toughest roles in caring for aged guests - many at end of life. My mum has received 24-hour attention, and no matter what the call - it is

carried out with great consideration and respect. They seem to cope with every challenge with a smile and grace, from the manager all the way to the cleaning and maintenance personnel. I am totally impressed. The facility is more like a 4-star hotel than for care!

Reply from Amy West, Home manager at Sycamore Care Centre - Boldon

John, thank you for the wonderful review and for taking the time to write such lovely, heartfelt words. It is always empowering knowing that we are making a difference, especially when reviews like yours are written. It is our great pleasure to be caring for your mum, who is such a charming and wonderful lady. This will make a big difference to the team, knowing that all their hard work does not go unnoticed. Thank you again for taking the time.

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Review of
Sycamore Care Centre
from Tracy R (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My mother was a resident in The Lodge at Sycamore Care Centre from October to January, and then again in March.
She had excellent care, and we highly valued the compassion and attention of the staff. This was especially important to us in her second stay, in the time before and immediately after her

death.
Her time in Sycamore is when we most felt that her care was person-centred, and she was treated as a human being with a rich life rather than a transient patient. She loved to banter with the staff, and it was clear to us the genuine affection that they gave back to her. This made a big difference to her last few months of her life and gave us, as her family, peace of mind that she was not just safe but valued and looked after as a person.
This care and compassion across her stay were shown by all the team at Sycamore, from the most senior members of staff down to some very young staff, and their kindness to the family when she died was so appreciated.

Reply from Gail Merryweather, Home Manager at Sycamore Care Centre

Hi Tracy, my deepest condolences to you and your family.
I appreciate you taking the time to complete this review given the current circumstances.
Our philosophy of care is to ensure that our care is carried out with dignity and compassion and each resident is treated as an individual in a person-centred way.
Mam was a wonderful person who we had the privilege to know. We all are grateful to know that mams emotional needs were met, and the care and compassion were nothing other than consistent.
I will certainly feedback to the staff, who were involved in Mam’s care right up until her passing.
If there is anything at all we can do, please do not hesitate to contact me.

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Care Homes Owned by S L W Ltd

S L W Ltd Locations (3)

S L W Ltd Reviews (75)

Sycamore Care Centre - Boldon

Sycamore Care Centre

Sycamore Care Centre

Thornbury Care Centre

Sycamore Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre

Sycamore Care Centre - Boldon

Thornbury Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre

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