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Care Homes Owned by Sherburn House Charity

8.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sherburn House Charity

Sherburn House Charity Locations (2)

 

2 Care Homes and Extra Care Housing owned by Sherburn House Charity

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Sherburn Hospital

Sherburn House, Durham DH1 2SE 

Beddell House at Sherburn Hospital

Sherburn House, Sherburn Hospital, Durham DH1 2SE 

8.3 10 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms

Sherburn House Charity Reviews (10)

8.3
Sherburn House Charity has a Group Review Score of 8.3 (8.311) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sherburn House Charity must have a Review Score.

Overall Experience

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Review of

Beddell House at Sherburn Hospital

from D H (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Running a care home is incredibly hard and no care home is perfect.
But if I had to recommend a care home in Durham to anyone it would undoubtedly be this one.
There are some incredible carers who work tirelessly to care for the residents - and its hard, demanding work at times. Would always wish
for more but this is the reality of most care homes - and I would say Sherburn House is pretty good.
It truly is the staff that make the difference- and they do here. Thank you for everything you do - it's seen and very much appreciated.

Reply from Tanya Porthouse, Registered Manager at Beddell House at Sherburn Hospital

Thank you so much for your lovely words. The team work tirelessly to ensure we deliver the best care. The team appreciate your kinds words


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Review of

Beddell House at Sherburn Hospital

from L B (Friend of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Failure of management to follow correct procedures regarding assessment of care. Using social workers to get rid of residents. Saying to social workers they have been helpful & kept the family informed when they have not. Ignoring family who holds power of attorney (care) & consequently illegally applying
procedures eg DOLS & sedation medication (not approved by POA) without POA knowledge to make it easier for the carers, instead of actually using care? Manager always on holiday. Never available to discuss. Works from home. Instead of the manager investigating situations herself, she takes the word of the staff. An incident in the home regarding over medication & adverse reaction was never documented, instead given sedation not approved by POA to counteract. Not sure why open as a care home, only limited amount of care prepared to be provided. They could however provide more care and do so to certain residents. Movement of resident out of home, only in the best interest of home & charity, not resident.

Reply from Tanya Porthouse, Registered Manager at Beddell House at Sherburn Hospital

We are perplexed that you would leave such a disparaging review of our service, especially when you spent months fighting hard to prevent your relative from leaving our care! We understand your frustration at having to leave our wonderful care home, but our registration only covers residential care, not nursing or EMI. We refute these allegations in the strongest terms and note that you only raised them after leaving our service. Don't be a keyboard warrior, accept our invitation to meet to discuss your concerns in person so we may at least have the right to reply.


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Review of

Beddell House at Sherburn Hospital

from V R (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say what an amazing care home this is, my mum, who has been in since February 2024, has been so well cared for, nothing is too much trouble. The staff are all very caring and pleasant, they treat her with great kindness and respect.
The food is great, she has started eating again,
gets her hair done, she is very happy, what a relief to know when I go home she will be very well cared for. They very quickly pick up on any health problems and deal with it professionally and immediately.
It must be the best care home, at least in the North east, five-star.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you very much for such a positive review. We will pass on your lovely comments to the team!


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Review of

Beddell House at Sherburn Hospital

from H M (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beddell House is a lovely place. The home itself is comfortable and spacious and it is particularly nice that Mum has her own sitting room. The grounds are huge and well-kept. But the main thing of course is the staff who are so kind and caring. Mum has been there a while now and they have managed her
deteriorating abilities with such good humour and compassion.

Reply from Tanya Porthouse, Manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team


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Review of

Beddell House at Sherburn Hospital

from Haley P (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care my mam is receiving at Beddell House at Sherburn Hospital. She is treated with the utmost care and patience and seems to have settled in really well. The home itself is beautiful, spotlessly clean and modern in stunning surroundings.
We would prefer there was a better
chef on site, as the food quality has deteriorated recently, but other than that, everything is perfect.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team. We are currently reviewing menu options which residents will be invited to take part in.


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Review of

Beddell House at Sherburn Hospital

from Janet R (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went originally for respite then decided to stay. She’s been at Beddell House at Sherburn Hospital now for over twelve months. The staff are friendly and the residents seem well looked after. Food is good and best of all, Mum is very happy. They have an entertainment manager who organises events,
visits from performers, activities, so much going on.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team.


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Review of

Beddell House at Sherburn Hospital

from Rosemary P (Daughter of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mother is outstanding, staff are truly caring, take time to listen to my mother and make everyone who visits her welcome. They listen to family queries and suggestions and act upon them, treat my mother with dignity and as an individual, encouraging her to talk about her life and join in
activities. Having cared for my mother for a number of years I am confident in the care she receives from staff at Beddell House which is a great relief to know she is well cared for and safe, in excellent accommodation.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team.


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Review of

Beddell House at Sherburn Hospital

from Susan E (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff from the manager through to the carers lack experience, skills and training.
Even if staff were well trained and experienced, there aren't enough staff on duty to provide good quality care over 3 separate floors in such a large building.
Staff don't take opportunities to learn from family
members /unpaid carers.
My father came home with 2 significant wounds which we knew nothing about. One was a huge abscess on his chest that according to his care notes which I obtained via a SAR had been present for almost 3 months but had never been treated.
Food is average at best.
The best things about Bedell House are the rooms (with separate bedroom and living area and en suite toilet and shower), the outlook from the public rooms and the woodland walk that's accessible with a wheelchair/mobility scooter.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Beddell House was rated as Good in our most recent inspection and is always fully staffed to meet our residents' needs. We provide first-class, award-winning food, which is nutritionally balanced and tailored to the needs of every individual. Our care staff are highly trained caring individuals who work hard to give the residents a high quality of life, therefore it is sad to receive such a negative public review, especially when we have informal and formal policies and procedures in place for families or residents to discuss their concerns at the time they occur.
We are sorry you were not happy with the service and hope you have found a new provider who can meet your expectations. We will feed your comments back to the team so they can reflect on what you have said. Thank you for your review.


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Review of

Beddell House at Sherburn Hospital

from Barbara G (Respite Resident) published on 1 October 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just enjoyed 8 days in Beddell House after having a Total Knee Replacement.


I was treated with the utmost care and nothing too much trouble. I observed that all residents received the same treatment by Staff and nothing was too much trouble to them. They went about their jobs with a smile

on their face. It was lovely to see how they persuaded residents to partake in activities and to eat as much of the meals as they could manage. It was marvellous to watch how a resident would say ‘I cannot eat today’ but staff would persuade them they needed to eat (no bullying just patience) and before too long food would be eaten.


Thank you all staff for a most enjoyable stay.


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Review of

Beddell House at Sherburn Hospital

from John (Friend of Resident) published on 9 August 2016

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Beddell House is a beautiful house, set in a quiet and rural location. It is spacious and airy and well-maintained. Residents have both a living room and a bedroom, as well as a bathroom, all of which are of a generous size. The staff are very kind, helpful and friendly. There is an atmosphere of warmth
and care.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sherburn House Charity

How many Care Homes does Sherburn House Charity own?

Sherburn House Charity own 1 Care Home.

Which Sherburn House Charity Care Homes have the highest review score?

Beddell House at Sherburn Hospital has the highest review score.
Sherburn House Charity in Durham

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