Manor Care Home Group in Durham | 3 Care Homes

Review of
Dipton Manor Care Home
from Carol J (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mam is now living at Dipton Manor on a temporary basis, I was very skeptical and worried my mam's health could worsen, mam is still with the Dipton Manor and I have found every member of staff very caring and patient with everyone I see them care for. Occasionally they are short of staff because

of ie. illness, then all staff left rally around and help each other to ensure all and every patient is cared for correctly. When you go to Dipton Manor they make you feel very welcome and even silly questions I ask are always answered. I feel now mam has become stronger and her health is much better because of all her carers at the home.
Well done to everyone your jobs are not easy but all the caring you give makes me appreciate you all so much.

Reply from Andrea Pickering, Manager at Dipton Manor Care Home

Many thanks for taking the time to review your experience at Dipton Manor. We are thankful for the trust you have placed in Dipton Manor and are happy to hear that all of the staff have gone over and beyond to ensure that your experience has been a positive one.Your feedback is very important to us and we will ensure that your kind words are passed onto the team at Dipton Manor.

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Review of
Dipton Manor Care Home
from I C (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Moved my mother into Dipton Manor in December 2023 and initially I was very impressed with the care she received, however after a few months this care declined rapidly. A number of head carers left in a short space of time and the turnover of care assistants increased to the point where I had no regular

point of contact, however more concerningly the standard of care dropped dramatically. My mother had an open sore to one of her legs which despite being pointed out by a junior member of staff went untreated for 3 days. This is just one example of a serious lack of care my mother received. After a series of other incidents I moved my mother to another home in August 2024 and to this date have had no communication from Dipton Manor management to discuss my concerns or ask why I felt the need to move my mother, a fact which I find unbelievable and sums up how the home is now run. I would not recommend this care home to anyone unless there are major changes made.

Reply from Sharna Mackinder, Operations Manager at Dipton Manor Care Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. We are more than happy to discuss this further with you and a member of our team will reach out privately to do so. Again, I am sorry to hear that your experience was negative, and a member of our team will be in touch with you to discuss in more detail so we can better understand your experience.

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Review of
Acorn Grange
from L B (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

A lovely care home where my mother was loved and cared for in her last years. Always treated with respect and kindness by all of the staff.

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Review of
Acorn Grange
from C B (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

All members of staff and carers are very pleasant and polite and if there's a problem they are all very approachable, and it's sorted as soon as it possibly can.
Recently I have noticed a shortage of care staff when a member rings in sick it puts more pressure on other staff and makes it harder for

them to keep an eye on the residents.

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Review of
Acorn Grange
from A W (Granddaughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My grandad has been at Acorn Grange care home now for 14 months, he has settled in well and as a family, we are happy with his overall care, the staff are amazing, from management to housekeeping! The care staff never stop, they go above and beyond and always act in the best interests of their residents.
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building is always spotlessly clean, my Grandads room is homely, a great size, and suitable for his needs.
Any issues we have had as a family have been resolved promptly, communication is good & I'm grateful to all of the special staff, (there are too many to name) they have allowed and encouraged Grandad to be his "old self" he has such a great sense of humour and after the stroke it was lost for a while, but I'm pleased to say it has returned and it's great to see him laughing and causing chaos, something I didn't think we'd see again!

Reply from Andrea Pickering, Quality Care Manager at Acorn Grange

We are thrilled to hear that you and your grandad have had such a positive experience at our care home. We are thankful for the trust you have placed in us and are happy to learn that all of the staff have gone over and beyond to help him find his sense of humour again. We are committed to providing the highest level of care for all our residents and it is great to know that we are achieving this goal. Your feedback is important to us, and we will ensure that your kind words are passed on to the team at Acorn Grange.

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Review of
Acorn Grange
from J L (Son of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly.
The bedroom and communal areas are always very clean and odour free.
The managers are always very friendly. Always very hands-on and very helpful. Always makes time for the residents and is not afraid to help other members of staff.

Reply from Andrea Pickering, Quality Care Manager at Acorn Grange

We are pleased to hear that you are having such a positive experience at our care home. We are particularly proud of our dedicated staff who go above and beyond to provide exceptional care and attention to our residents. Thank you for taking the time to share your feedback. We appreciate this and will ensure to pass this on to the team at Acorn Grange.

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Review of
Darlington Manor
from Andrew S (Cousin of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Caring, loving, dedicated, professional staff as often witnessed by myself and family during many years, but particularly the last few weeks of my cousin's life.

Reply from Andrea Pickering, Quality Care Manager, Manor Care Home Group at Darlington Manor

Many thanks for your review of Darlington Manor. It is always good to receive feedback and we are pleased that your experience with Darlington Manor was a positive one, especially during such a difficult time.

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Review of
Darlington Manor
from Doreen J (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

The staff are wonderful. The staff are what makes this care home truly different. They are always so pleasant, cheerful, and quickly helpful and always make me feel a very welcome visitor. I am welcome at mealtimes and was warmly invited to a lovely two-course lunch. The food is very good. On one visit

I witnessed the chef going around talking to residents about the menu items and references of residents. The building is always spotlessly clean and tidy. Care home work and management is very difficult. Darlington Manor management enables all the staff to come together and work not just as a good team but as a family. The result is a home, where all the staff are willing to go the extra mile with a pleasant smile and cheerful voice.

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Review of
Darlington Manor
from J W (Friend of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

Only positive feedback. The staff and Managers are so polite and friendly. My friend loves all the daytime staff, especially the three carers. The room allocated to him is especially homely, comfortable and clean. Always room for improvement but 100% happy with his care. Always smells clean and the

bathrooms are spotless. Well done to the Manager and her team.

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Review of
Darlington Manor
from Elizabeth A (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

My review covers the three years my dad spent at the care home, daily telephone conversations and weekly visits. The consistent care continues right to the very end. Dad always told us he was well looked after and very content with the home. (Apart from being very frustrated at times that he wasn't

allowed out on his own!).

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Review of
Darlington Manor
from P W (Son of Resident) published on 20 December 2023

Submitted via Postal Card • Report

Overall Experience

The home is well established, clean and cared for, the activity team work very hard for the residents. The manager goes above and beyond for the care of both residents and staff. It's the best move we have made for our dad.

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Review of
Darlington Manor
from Jane F (Daughter-in-law of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

Fantastic manager and staff make this a wonderful place, giving genuine loving care to residents. Our mother-in-law has been a resident for nearly 4 years. She has advanced dementia and complex behavioural challenges. All staff treat her with respect and dignity and genuinely like her and care for her

brilliantly. The manager leads her team by displaying all the caring qualities one would wish for. Cannot recommend Darlington Manor Nursing Home highly enough.

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Review of
Darlington Manor
from Gemma L (Granddaughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

The love and care given to my nanna was exceptional.
It was genuine, and they made her feel at home.
Thank you.

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Review of
Darlington Manor
from Doreen L (Daughter-in-law of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

We found Darlington Manor to provide excellent care for my mother-in-law. It totally changed our opinions on care homes. From daily care to providing an extensive range of activities for the residents was amazing. My mother-in-law loved living here and that helped put our minds at rest knowing she was

so well looked after. We would recommend Darlington Manor to anyone looking for a care home. The staff were all amazing!

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Review of
Dipton Manor Care Home
from Marina B (Wife of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

My husband was in the home during September 2023. The care, support and kindness of the staff was faultless. My husband was made to feel really welcome and at home, nothing was too much trouble. He enjoyed all his meals and the rooms are spacious. The home is beautiful, with stunning views. Thank you

to the staff for all your help.

Reply from Andrea Pickering, Manager at Dipton Manor Care Home

Many thanks for your positive feedback. We are very pleased that you had such a positive experience during your husband's stay with us. Your feedback is very important to us. Thank you.

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Review of
Acorn Grange
from Kathryn S (Daughter of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother has resided at Acorn Grange since February 2023. The family have nothing but praise for the staff and management who have ensured that all her needs, be it health, emotional and social are met to the highest of standards.
She is safe and secure in a caring, homely environment, and we cannot

thank every staff member enough.

Reply from Vanessa Cutler, Operational Director at Acorn Grange

Thank you so much for your review; we very much appreciate your feedback.

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Review of
Acorn Grange
from Susan B (Daughter of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

From start to finish, Acorn Grange was very professional, caring and understanding. Cannot thank them enough for giving us the break which we needed.

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Review of
Acorn Grange
from P S (Son of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

The staff at Acorn Grange have always appeared very caring to my mother, who at this time has many support needs. Her room is always clean and presented in a way that is comfortable for her (restricting sunlight which she finds painful). Due to her medical issues, she takes her meals in her room, and

this is never an issue. As a visitor, the staff are always friendly and welcoming.

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Review of
Acorn Grange
from Ron H (Son of Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience

During the time my mother has been a resident, she has always been treated with kindness and respect. She is well looked after and always clean and nicely dressed. The staff are friendly and caring. The home itself is always clean, warm and welcoming.

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Review of
Acorn Grange
from Lisa C (Daughter of Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience

Fab care home.
Staff - lovely.

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Care Homes Owned by Manor Care Home Group in Durham

Manor Care Home Group Locations in Durham (3)

Manor Care Home Group Reviews in Durham (103)

Dipton Manor Care Home

Dipton Manor Care Home

Acorn Grange

Acorn Grange

Acorn Grange

Acorn Grange

Darlington Manor

Darlington Manor

Darlington Manor

Darlington Manor

Darlington Manor

Darlington Manor

Darlington Manor

Darlington Manor

Dipton Manor Care Home

Acorn Grange

Acorn Grange

Acorn Grange

Acorn Grange

Acorn Grange

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