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Care Home Owned by Sunny Humphreys in Cleveland & Teesside

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sunny Humphreys in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Sunny Humphreys are showing below.

View the details of all 5 locations (with 64 reviews) owned by Sunny Humphreys

Sunny Humphreys Locations in Cleveland & Teesside (1)

 

1 Care Home owned by Sunny Humphreys in Cleveland & Teesside

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Kenilworth

Duncan Place, Loftus, Saltburn-by-the-Sea TS13 4PR 

9.3 17 reviews
"Mam was booked in for respite as I was having an operation, but she was poorly the week before and was admitted to the hospital. I was out…"   Read all 17 reviews
Location Type Care Home

Kenilworth care home offers residential packages for up to twenty elderly people, in a comfortable Saltburn-by-the-Sea facility. The aim of hard-working carers is to maintain a homely and dignified environment, where service users feel respected and… Read more about Kenilworth

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 20 Rooms from £788 / week

Sunny Humphreys Reviews in Cleveland & Teesside (17)

9.2
Sunny Humphreys has a Group Review Score of 9.2 (9.240) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sunny Humphreys must have a Review Score.

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Review of

Kenilworth

from C W (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was booked in for respite as I was having an operation, but she was poorly the week before and was admitted to the hospital. I was out of action, so Kenilworth took over completely and liaised with the hospital until Mam was discharged into their care, taking all the worry off my shoulders.

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Review of

Kenilworth

from Julie D (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Put my mam in for a short respite and was very satisfied with the way staff were with my mam. She seemed to think they were all very kind and helpful to her. The Head Manager was very reassuring to me leaving her there and that was very helpful to me leaving her there.

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Review of

Kenilworth

from E W (Daughter of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenilworth is like a home from home for my mother. The staff are all very kind and caring. The home is clean and run very efficiently. I never worry about Mam as I know she is very well looked after and care for. They all take time with her to make her feel safe and happy. The food is all homemade and
they try so hard to make sure she has a meal she enjoys. The friendliest staff I feel like we have known them for years. Excellent place!

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Review of

Kenilworth

from J D (Daughter of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after.

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Review of

Kenilworth

from Ian B (Son of Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that my mother, who has Alzheimer's and is quite frail, is very well cared for. The manager and staff are effective, caring and professional. They respond well to changes in Mum's condition, ensuring medical reviews when needed and admission if necessary. They treat Mum as an individual, with
humour, and she clearly likes them. As a family, we feel secure that Mum is there.

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Review of

Kenilworth

from Ian M (Mother-in-law of Resident) published on 18 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother-in-law arrived at Kelinworth she has been treated with respect and extremely well looked after. The services provided by all the staff have been superb and she has been given a new lease of life. She is enjoying things more than she has in a very long time and this is down
to the staff.

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Review of

Kenilworth

from Nichola B (Daughter of Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A few years ago, my aunt was at Kenilworth, and now my father is a resident. Kenilworth is smaller than a lot of homes I have had experience of, and therefore it does have a more friendly, intimate and indeed homely atmosphere. The first thing you note as you arrive is the smell of home cooking from
the kitchen, the voices, and usually, laughter, The care from all the staff is exceptional, from the handyman right up to the manager. The manager I know has been at Kenilworth since my aunt was there - she is outstanding in her level of care, understanding and indeed, love for the residents and staff.

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Review of

Kenilworth

from Christine O (Wife of Resident) published on 6 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband twice a week and I find the home very friendly and the staff so helpful. My husband seems very settled there and it makes me feel happy as long as he's happy. I have no worry about leaving him there.

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Review of

Kenilworth

from Majorie M (Friend of Resident) published on 10 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to ongoing COVID restrictions, I have only visited the pod.
My friend certainly looks healthier and cleaner. The staff are extremely caring toward her.
My friend can be difficult.
Dinners always smell lovely.

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Review of

Kenilworth

from Stephanie B (Granddaughter of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came into the home during covid 19.
We feel that if she never came in she would not be here now, the staff have gone above and beyond to keep her safe, she is well looked after. the lasses have even done their hair for them ie cutting it, curers and blow-drying.
She is always happy. They ring
us if there is a problem and they have even asked her if she would a glass of brandy on a night.
The staff are fantastic and the home is clean and tidy.

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Review of

Kenilworth

from G K (Son of Resident) published on 9 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

No comment as forwarded a complaint to safeguarding team and CQC to investigate. I have serious concerns over facilities, staff members, the management of the home overall. This resulted in me bringing my mam home early.

Reply from Sunny Humphreys, Owner at Kenilworth

The service user came to the home for one week’s respite because her care package has broken down but stayed for four weeks. The service user has three daughters and two sons and she lives in her house with one of the sons.
I would like to thank them for taking the time to bring their experiences to our attention. Whilst caring for our service users we strive to provide outstanding quality of care. If we get it wrong we hold our hands up and put it right. We are sorry that they feel the experiences within our establishment did not meet their expectations. This was given thorough investigation and communicated outcomes and lesson learned to the regulatory body Care Quality Commission (CQC).
It appears similar complaints have been made against other establishments.
We work with friends and families to provide care and support to their loved ones and as such the home has received many good reviews.


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Review of

Kenilworth

from R H (Son of Resident) published on 14 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were obviously concerned when my mother entered the care home, however, that was soon put aside by the friendly and professionalism we got from the manager. She leads a team who really care for the residents. They interact and care here for the residents when needed, both emotionally (especially
in these times with covid) and medically. My mother has formed a bond with the staff who have primary care over her, which gives her great confidence. We, as a family, can rest easy knowing that our mother is in safe hands.

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Review of

Kenilworth

from K M (Daughter of Resident) published on 7 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I can leave my 95-year-old mum in their care without any worries, as the staff and facilities are second to none, the manager has been sent from Heaven. We can see what goes on on their Facebook page, and I couldn't be more pleased.

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Review of

Kenilworth

from Hazel V (Daughter of Resident) published on 13 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Kenilworth Care Home for just over 2 and a half years, although at first things were very strange and unsettling for her. All the staff made her and her family feel very welcome. Over time the staff have become like an extended family to her. We were so pleased that Mam could go
to a good care home that was local for family and friends to visit.

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Review of

Kenilworth

from J B (Daughter of Resident) published on 22 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given. Staff display empathy, concern and listen to resident/family regarding care and any problems/concerns highlighted. Warm, friendly environment. Food etc prepared on the premises, always fresh and appetising. Very clean and no smells evident. Staff/manager always approachable and
evident staff work as a team or ability to work autonomously. Mam is well cared for and no concerns regarding physical, emotional and mental health.

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Review of

Kenilworth

from Maureen N (Friend of Resident) published on 1 May 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Kenilworth, we were greeted in a very friendly manner by both Management and Staff.
Kenilworth is kept very clean and well presented. The residents are always well dressed, kept clean and the ladies and gentlemen's hair well groomed.
The food is amazing, there is always a wonderful,
appetizing aroma emanating from the kitchen. It is good to know that everything is freshly prepared and cooked on the premises. The residents are never left thirsty or hungry.
We were able to take our friend out to the local park.
The Residents rooms are well set out and nicely decorated. As is the rest of the care home. There are no obstacles to prevent the able-bodied residents from wandering back to their rooms.
We are very pleased with the safety/security of the residents. The staff go out of their way to assist the residents. There are ample toilet facilities.
We are very impressed with Kenilworth as a whole and would highly recommend it. It is also amazing value for money.

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Review of

Kenilworth

from Lynda R (Daughter of Resident) published on 26 November 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenilworth care home is absolutely the best. It is one huge family. The staff are caring, loving and kind. Absolutely blessed that my 95-year-old mother resides there. The cleanliness of the rooms is second to none. The cooks provide excellent dishes. Well done Kenilworth. Massive thanks to all.

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