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Care Home Owned by Sunny Humphreys in Northumberland

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sunny Humphreys in Northumberland

Only the locations & reviews in Northumberland for Sunny Humphreys are showing below.

View the details of all 5 locations (with 65 reviews) owned by Sunny Humphreys

Sunny Humphreys Locations in Northumberland (1)

 

1 Care Home owned by Sunny Humphreys in Northumberland

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The Pines Residential Care Home

1 Woodbine Terrace, Ashington NE63 8PP 

9.6 30 reviews
"My Mother who is blind is having short-term respite at the Pines Care Home, she has had nothing but high praise for all the staff and said…"   Read all 30 reviews
Location Type Care Home

The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease. The home also offers respite care to members of… Read more about The Pines Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 28 Rooms from £834 / week

Sunny Humphreys Reviews in Northumberland (30)

9.2
Sunny Humphreys has a Group Review Score of 9.2 (9.232) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sunny Humphreys must have a Review Score.

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Review of

The Pines Residential Care Home

from R D (Brother of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother likes being here. The staff are very kind and caring. The home is always very clean and tidy and food is great.

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Review of

The Pines Residential Care Home

from J O (Sister of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was looked after well.

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Review of

The Pines Residential Care Home

from J A (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother who is blind is having short-term respite at the Pines Care Home, she has had nothing but high praise for all the staff and said the food is delicious, and her room has an ensuite bathroom both of which are very clean and comfortable with plenty of space to put all of her belongings. She also
loves to be outside in the beautiful garden areas.
She feels very safe and happy here.

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Review of

The Pines Residential Care Home

from RIcki T (Daughter of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was great, kind, understanding and accommodating. It's bad enough leaving your parent in a home. At The Pines I quickly knew my dad was being looked after well. Staff make plenty of time for everyone and are kind and caring. Thank you for making his stay easier for myself and my family.

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Review of

The Pines Residential Care Home

from C P (Daughter of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam stayed for respite while I had surgery. She was really well cared for and as happy as she could be for being away from home. Any problems were dealt with quickly while still giving her dignity and respect.
Extremely helpful when her stay needed to be extended and the staff kept me informed.
If
mam needs respite again I would be more than happy for her to stay at The Pines again.

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Review of

The Pines Residential Care Home

from J D (Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to come into care right from the first day I was welcome and felt safe, and I am supported. The staff go above and beyond. It is like a home from home.

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Review of

The Pines Residential Care Home

from M S (Friend of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This visit and previous visits I have always found my friend happy, content and dressed lovely. The staff are always helpful, kind and obliging. No problem to recommend.

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Review of

The Pines Residential Care Home

from J W (Friend of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy and content, always clean and tidy. Staff very friendly and helpful.

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Review of

The Pines Residential Care Home

from C E (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond to help residents and their family. Staff always happy and interacting with residents. Premises always clean and tidy. Such a lovely place to visit. I visit three care homes and The Pines is the best by far. Thank you for everything.

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Review of

The Pines Residential Care Home

from D D (Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently decided to return to the community. Management and staff have encouraged and supported me. I have lived here dome six years and I would not hesitate to recommend The Pines to anyone.

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Review of

The Pines Residential Care Home

from Sarah M (Daughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is cosy and staff are very down to earth yet still professional. My mam loves them all. She always enjoys the food and praises it often. I couldn't have asked for a better care home as she was determined she wasn't going in one. She's clean and her clothes are always clean. The staff are fantastic
and supportive to my mam and myself. I couldn't recommend it more.

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Review of

The Pines Residential Care Home

from J B (Daughter of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled with no bother when she came into The Pines. Friednly staff nothing is a problem to them and the food is exceptional.

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Review of

The Pines Residential Care Home

from R H (Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault The Pines Care Home or the staff.

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Review of

The Pines Residential Care Home

from G J (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice small care home, but lacks a room for visitors to spend time with residents without having to spend time in the bedroom with no room for visitors, or encroach on other resident's lounge area.

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Review of

The Pines Residential Care Home

from C T (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive staff, particularly senior carers. Person-centred. Professional management takes into consideration daughters' feelings and concerns. Highlighting collaborative working with all external agencies. Keeping family members up to date.

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Review of

The Pines Residential Care Home

from L B (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional care staff, management and the whole team.

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Review of

The Pines Residential Care Home

from P C (Daughter of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I found the home friendly and like a home from home, my mother is content here, she thinks the staff are very nice. I think the staff are helpful and do their jobs efficiently while stall having a friendly attitude towards visitors. I have no complaints but if I had I'm sure they would address
it properly.

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Review of

The Pines Residential Care Home

from U P (Sister of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Pines is a small and pretty care home. I love walking up the garden path towards the front door, especially in the summer when the roses and flowers are out. It is a pleasure to see residents sitting in the conservatory also enjoying the garden. They always look well cared for and happy in each
other's company. The care staff are highly trained and also very friendly. It is brilliant to see how well they can communicate with the residents including those suffering with the most severe dementia. My relative has received much kindness and consideration there. He says it is his home.

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Review of

The Pines Residential Care Home

from Gordon A (Husband of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our first day in The Pines, we have been overwhelmed by the gentle, caring kindness afforded to us by the brilliant staff, nothing is a trouble to them and they carry out their duties with patience and care. We are lucky to have every one of them.

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Review of

The Pines Residential Care Home

from E B (Daughter of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident until she passed away at the beginning of October 2022. I can't praise the home enough. Excellent care, excellent staff with excellent support to family. I highly recommend this home to everyone looking for a home.

Reply from Suzanne Hudson, Home Manager at The Pines Residential Care Home

It is so important that we make sure that our residents and their family are treated with respect and dignity at all times. The management and team appreciate your review. We are proud of what we do and thank you.


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