Maes y Waun, Chirk, Wrexham LL14 5ND
"Mum is happy in the home, she enjoys the company and the entertainment and activities. The staff always welcome the family on visits and…" Read all 78 reviews
Chirk Court offers high-quality care in a warm, friendly and homely environment. The well-being, care comfort and quality of life for residents is the home's primary objective. The home is set in a quiet residential area of Chirk and is easily accessible… Read more about Chirk Court
8 Pwyllycrochan Avenue, Colwyn Bay LL29 7BU
"My dad was transferred from hospital following a health condition to Merton Place, he was treated with dignity and kindness. He had two…" Read all 14 reviews
Located on the North Wales Coast in Colwyn Bay, Merton Place is a purpose-built care home, providing a friendly, warm and caring environment for older people, requiring residential, nursing and palliative care. Featuring homely facilities, and laid… Read more about Merton Place
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Plas Telford, Acrefair, Wrexham LL14 3AU
Shotton Lane, Shotton, Deeside CH5 1QU
Mwrog Street, Ruthin LL15 1LE
Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for for the lovely feed back means a lot , I will ensure that activities co Ordinator is aware of your feed back.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your feed back, I will ensure I pass your feed back to the team.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Lovely to hear that the garden is looking beautiful, we are working hard to try and complete this by May, so you can see everything flowering and you can make the most of it.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your kind words. I will ensure that the team are aware of this lovely review.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your lovely review. Sorry you feel that we are not value for money. The fees of the care home reflect the staffing levels which a vital part of ensuring that your relative has the care and support that they need . If you would like to discuss this area further, please do come and see me.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your care review. Sorry to hear that you feel that we do not meet with 5* rating. If you would like arrange a meeting with me in regards to the given area. We pride ourselves with the rooms, as all the rooms are sized very well and all have en-suites and profiling beds and set to very high standards. I am keen to establish what other areas you feel that we could improve on in this area so we could look at this. In regards to value for money, the fees that we charge look at the staffing level which are a key point in why so many family members want to have their relative come to Chirk Court.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your lovely feedback. I will link in with Castell household.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for this lovely review, I will ensure that Castell staff are aware of your feedback.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Lovely to hear your feedback, I will ensure that this feedback is passed on to the team.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your review, I am sorry to hear that there are areas of the home that you feel do not reach 5*. As you are aware Chirk Court is very unique where the households only have 14 residents and with 3 staff on each household this is why we have actively looked at costing for the needs of the resident in our care. I will pass on your feedback to the kitchen staff, house keepers and staff within the home.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your review, it is great to hear that you are enjoying your stay at the Chirk Court.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thanks you for your lovely review, I will ensure that Castell house hold are aware of this.
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Submitted via Website • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for spending time filling this review it is lovely to hear what you feel about the home. I will feed this back to the staff on castell house hold.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your lovely care review, it lovely to hear that you are happy with everything at Chirk Court.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your lovely review. Appreciate the time that you have spent completing this review form.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your kind words, it means a lot to hear positive feed back.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your feedback. I will pass this through to the household.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for your lovely review. I will pass this on to Castell Household.
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Submitted via Postal Card • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
Thank you for this review. It is nice to hear the views of how the resident in our care feel. I will pass your feed back to the house hold.
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Submitted via Website • Report
Reply from Jane Humphreys, Care Home Manager at Chirk Court
What a lovely review! Thank you for the time you have spent in doing this review. It allows other families a insight in to how Chirk Court is.
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