ClwydAlyn Housing Ltd in Wrexham | 3 Care Homes

Review of
Chirk Court
from S C (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Went to visit my mother for Mother's day celebrations. The afternoon was excellent. Thank you very much.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

thank you for your review , Sorry you don't feel that we are not 5* for value for money , clearly we look at our fees in line with the staffing that is required ,i will link in with the house keepers and the staff around the cleanliness safety and security.we are still using a fob system which ensures only people who are authorised have access to the home, if you would like to discuss this further with myself please do call me as I have a open door policy

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Review of
Chirk Court
from M L (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

The Manager and catering staff have put on a wonderful Mothers Day afternoon tea for mums and families. Thank you very much.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

thank you for your lovely feed back, it lovely to hear this about myself and my team , I will ensure that the kitchen staff are aware

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Review of
Chirk Court
from P S (Wife of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband seems very settled at the home, all the staff are kind and supportive to both of us and our extended family. The home is very welcoming and very well kept, especially the outside area.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your lovely words I will ensure that Berwick staff team are made aware of this lovely review

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Review of
Chirk Court
from Dave F (Son of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Dad has recently moved here, and since his move 6 weeks ago, I have been very happy with the quality of care, the friendly attentiveness of the whole team and the ethos of the place. My siblings have commented on how well cared for Dad has appeared in recent weeks. Dad has consistently been in pretty

good spirits and quick to settle into such a welcoming environment, even though he is a creature of habit! We had a very pleasant hour out in a corner of the garden, which is a bit of a sun-trap last Sunday!

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank You for your review , I will ensure that Berwick House hold of aware of your kind words

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Review of
Chirk Court
from Robert T (Son-in-law of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The unit itself is modern, spotlessly clean and well designed to help someone with dementia. My father-in-law's room is lovely with an excellent en suite bathroom. The staff are superb. They are well trained, caring and attentive. They provide excellent care for my father-in-law. I'm very impressed

and grateful.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your lovely feed back around the support that your father in law has received. I will ensure that your review will be passed on to the Berwick house hold

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Review of
Chirk Court
from C F (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Caring, friendly, dedicated and professional staff. Attention to detail and total prioritisation of resident's care & wellbeing.
The environment within the home is gorgeous. Rooms homely, always clean. It is simply just how you would wish it to be.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your lovely review , I will ensure that I will pass this through to all of the staff at Chirk Court

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Review of
Chirk Court
from D E (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

The overall experience is a positive one. The only niggle is having to ask for a hand towel for my mothers bathroom. Whoever cleans the bathroom takes out the old towels but then doesn't replace them with fresh ones. Its basic stuff. I think Chirk Court has a really nice atmosphere. The staff are really

nice and helpful. I would heartily recommend Chirk Court. The home offers good value for money despite the recent increase.

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Review of
Chirk Court
from D M (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Everything seems to be going very well, a little more exervise would be very good to gett her off the chair and stand and do some leg exercise as she sit down all day which can not be good.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

thank you for your feedback I will ensure that the seniors are aware of your feedback

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Review of
Chirk Court
from E R (Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

The garden at Chirk Court is a work in progress. The manager and activities coordinator have been working hard to get it to its current state, encouraging residents to take part, including me. Together with many onlookers who also like to be included as non-practical participants. The work in progress

is the planting of a variety of trees in different areas.
The manager has worked diligently to procure funding from other bodies by arranging a range of activities both indoor and outdoor within the local and home communities.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for for the lovely feed back means a lot , I will ensure that activities co Ordinator is aware of your feed back.

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Review of
Chirk Court
from C G (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is happy in the home, she enjoys the company and the entertainment and activities. The staff always welcome the family on visits and share information on what my mum's been doing during the week.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your feed back, I will ensure I pass your feed back to the team.

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Review of
Chirk Court
from E J (Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Garden is beautiful. Lots of work done past five months.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Lovely to hear that the garden is looking beautiful, we are working hard to try and complete this by May, so you can see everything flowering and you can make the most of it.

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Review of
Chirk Court
from Gareth H (Son-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Words can't do justice to how lovely this home and staff are. It was such a homely atmosphere to visit my mother in law and all the staff from the front desk to the carers, really could not be any better. The facilities were always clean and tidy. We could even bring out dogs in to see my mother in

law which really made her day. This place is really not your typical care home and your family members could not be in a better place.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your kind words. I will ensure that the team are aware of this lovely review.

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Review of
Chirk Court
from Martyn L (Son of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Dyffryn, Chirk Court, for 14 months. She is very well looked after. Her care is excellent and she appears to be very happy. The staff are lovely, attentive and dedicated to their job and to the residents. Importantly, the environment is hygienic and clean: it is like

stepping into a nicely furnished hotel and smells fresh unlike what is often experienced in old people's residences! There is a good mix of entertainment which is held in the impressive orangery. Resident rooms are sizeable as is the comfortable lounge and open kitchen/dining area.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your lovely review. Sorry you feel that we are not value for money. The fees of the care home reflect the staffing levels which a vital part of ensuring that your relative has the care and support that they need . If you would like to discuss this area further, please do come and see me.

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Review of
Chirk Court
from Ruth G (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been here 1 year. We are very happy with her care.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your care review. Sorry to hear that you feel that we do not meet with 5* rating. If you would like arrange a meeting with me in regards to the given area. We pride ourselves with the rooms, as all the rooms are sized very well and all have en-suites and profiling beds and set to very high standards. I am keen to establish what other areas you feel that we could improve on in this area so we could look at this. In regards to value for money, the fees that we charge look at the staffing level which are a key point in why so many family members want to have their relative come to Chirk Court.

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Review of
Chirk Court
from Adrian B (Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Food good. Staff very good. Room ok.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your lovely feedback. I will link in with Castell household.

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Review of
Chirk Court
from Helen R (Resident) assisted by family/friend published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely room, staff.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for this lovely review, I will ensure that Castell staff are aware of your feedback.

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Review of
Chirk Court
from Cheryl H (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff made us all feel at home. Mum has had a short stay at Chirk Court, but a blessed time and was able to spend her last Christmas day in comfort. She felt safe and cards for and we, as a family, were very grateful to have such a lovely environment to visit her in. It made her last days with us such

a lovely memory. Thank you so much.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Lovely to hear your feedback, I will ensure that this feedback is passed on to the team.

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Review of
Chirk Court
from Deborah L (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely home.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for your review, it is great to hear that you are enjoying your stay at the Chirk Court.

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Review of
Chirk Court
from Emlyn E (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I very much like home.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thanks you for your lovely review, I will ensure that Castell house hold are aware of this.

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Review of
Chirk Court
from Neil E (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our mum has had a wonderful year and a half at Chirk Court. All staff are friendly, caring and work exceptionally hard to maintain high standards and take good care of our Mum and all residents.
Both staff and management are very approachable and happy to give their time to discuss any queries we

may have. Management are very helpful and hands on.
The high quality of care offered, keeps our mum very safe and my brother and myself enjoy our visits and enjoy many happy times with our mum.
We can now focus on mum, giving her 100% attention, which ensures a lovely visit for mum and us. The facilities at Chirk Court are exceptional, which are enjoyed by the residents and visitors. It is a pleasure to visit Chirk Court and spend time with mum, in such a lovely environment.
The quality care offered to our Mum has removed worry for my brother and myself and helped our lives and health as well. A very big thank you to a wonderful team. We highly recommend Chirk Court.

Reply from Jane Humphreys, Care Home Manager at Chirk Court

Thank you for spending time filling this review it is lovely to hear what you feel about the home. I will feed this back to the staff on castell house hold.

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Care Homes Owned by ClwydAlyn Housing Ltd in Wrexham

ClwydAlyn Housing Ltd Locations in Wrexham (3)

ClwydAlyn Housing Ltd Reviews in Wrexham (85)

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