Waunfawr, Aberystwyth SY23 3AY
Pontrhydfendigaid Road, Tregaron SY25 6JE
Temple Terrace, Lampeter SA48 7BJ
Wellington Gardens, Aberaeron SA46 0BQ
Rhos Y Dre, Cardigan SA43 1DT
Rhos-y-Dre, Cardigan SA43 1BT
Temple Terrace, Lampeter SA48 7BJ
Park Avenue, Aberystwyth SY23 1PB
Pontrhydfendigaid Road, Tregaron SY25 6JE
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Submitted via Website • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you for your lovely review. A lot of thought and hard work has gone into creating a warm and secure environment for the visits to take place. I am glad to hear that this has been appreciated by families. I will pass your lovely review onto the staff team. I am pleased to hear that your visit went well with Mum.
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Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you very much for your kind words. I will pass them onto our staff team at Hafan. Activities play a vital part in our residents' daily life, both staff and residents enjoy the interactions and laughter can be heard throughout the home.
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you very much for your review, we understand how important communication is when you have a loved one living in a home, so I am pleased to hear you are kept informed by the team. Our staff work hard to ensure the home has a friendly atmosphere as we know how important that is to everyone living and working at the home. I will pass your comments onto the team.
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Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you very much for your review; I will pass this onto the team. It is important that we offer support to both yourself and the resident as we understand how difficult it is living apart from your loved one. At Hafan, we strive to offer the best quality of care for all of our residents and we live as one big family, this includes supporting families outside too.
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Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you for your recent feedback. It is always good to read such positive comments about the home, especially during these uncertain times. We appreciate how important it was for Mum to receive the spiritual support from our Chaplin. I will ensure that we share your lovely comments with all of the team at Hafan y Waun.
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Submitted via Postal Card • Report
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Submitted via Website • Report
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Submitted via Postal Card • Report
Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you for your lovely review of Hafan y Waun. It’s good to read that your partner receives the most excellent care. It is a hard decision to make for anyone coming into a residential home and I’m pleased to read that he is settling in well. Hafan y Waun goes the extra mile for the residents. To read that you have rated the home excellent in all areas is fantastic. I will ensure that your comments are shared with all the staff where lovely comments are greatly appreciated.
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Submitted via Postal Card • Report
Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Your feedback will mean so much to the staff team at Hafan y Waun. The team truly do pride themselves in ensuring all our residents feel part of an extended family. We strive to ensure the highest level of cleanliness runs through our home. Thank you for taking the time to review the home.
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Submitted via Postal Card • Report
Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you for such lovely positive comments about Hafan y Waun. It is a hard decision for anyone to make the transition from home to a care home and the effects it has on the person and the relatives is a very emotional roller coaster. It is lovely to read that you felt supported by the management and staff. I will share your comments with all the staff where such positive and kind words are always appreciated and welcomed.
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Submitted via Postal Card • Report
Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)
Thank you for sending in your feedback. It is reassuring to see that your mother and yourself find the service and support at Hafan y Waun to be excellent. We are very proud of the hard work of this committed team.
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