Osborne Care Homes Ltd in North Somerset | 2 Care Homes

Review of
Worcester Lodge
from M P (Wife of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My husband has been living in Worcester Lodge for over a year now. I'm so happy that he is living in such a wonderful home. He receives excellent personalised care, from warm, caring, kind and friendly staff. He started with day care as the activities on offer were so appealing for an active person

who needed to be safe. After a few months he became a resident and is now very settled. The dementia care is amazing, plenty of activities with trips and walks away from the home on a regular basis. Going above and beyond to meet his physical needs. The relatives' gateway where we can access the personalised care on a daily basis is very reassuring and useful. I'd like to add that I am always made to feel very welcome whenever I visit and I enjoy being part of the Worcester Lodge family.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for such lovely comments, and so glad the relatives' gateway is a reassuring addition. I know how delighted the staff will be to read your positive thoughts around the quality of dementia care, as well as feeling part of our family.

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Review of
Osborne House
from Catherine C (Stepdaughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I can not recommend Osborne house enough. My stepdad watched rugby, sang, did the activities he enjoyed and was given the food he liked and great care. I found those caring for him super committed to doing their best and staff communication was really good. As relatives we were also cared for really

well. We were so fortunate to find somewhere like this.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for your lovely words-so glad to hear of your positive experience at what can be a very difficult time. It means so much to the staff.

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Review of
Worcester Lodge
from J M (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall, my experience at Worcester Lodge is very positive. I only have prior experience of one similar home, so my comparisons would be with this in mind only. My mother is settled and well in her lovely room. She is always taking very positively of the staff. I do wish however that there was more

information coming back to me. In the previous home I would receive a weekly update of meals eaten, medication, any injuries/bruises etc, any observations and daily activities. I find this put my mind at rest, whereas currently I am left wondering how my mum is. It's early days however and I will be feeding this back. Also I would like earlier access to and from the home!

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments. To put your mind at rest- Our electronic care planning system has an exclusive relative's gateway, that has secure internet access, just for the family, to view all aspects of your loved one's care. There is also a private relative's social media page with all the goings on in the home, as well as regular newsletters and relatives' evenings.

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Review of
Worcester Lodge
from G J (Wife of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

The helpfulness of carers when asked any questions, they keep updated on all episodes that relate to my husband. Nothing is too much trouble and always friendly.

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Review of
Worcester Lodge
from J F (Sister of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care of my brother. The home goes above and beyond to try to ensure his care is met with eg. extras like silky sheets for turning him. Nothing is too much trouble.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words - it means so much to all the staff.

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Review of
Osborne House
from Susannah A (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

It is so difficult to accept that you can't look after your parent because they have dementia. My brothers and I have watched both our mum and our dad suffer this disease, and need to be cared for by specialists. We feel very fortunate to have found Osborne House, as we can feel confident that he is

having the best of care in a relatively small home with caring, committed, knowledgeable staff who welcome visitors and always treat residents with respect and loving care. I cannot visit as often as I should, and my brothers live far away, but we made the choice for Osborne House rather than somewhere closer because it seemed the best option for our father, who always loved Clevedon. We enjoy the newsletter and the social media page which help to keep us updated on all the residents, and their activities, and I've been particularly enjoying the car karaoke reels! I often come away from a visit feeling sad because Dad doesn't know me now, but knowing he is in good hands and cared for very well.

Reply from Joshua Slator, Director at Osborne House

Thank you for your kind words - we had fun doing the car karaoke as well! I am glad to hear you feel your dad is in good hands - the staff teams work incredibly hard to give every resident the best possible care. Thanks again.

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Review of
Worcester Lodge
from Yvonne Q (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My experience of Worcester Lodge is excellent - the care they provided to my mother, the love they showed, the staff are always smiling and happy to help, the number of activities they do is truly exceptional. The newsletter and social media page just shows how much they put into keeping the residents

active in all sorts of ways. My mother passed away in early April and had been bedridden for a number of weeks. The staff were amazing the way they cared for her - whenever I went in she was always in a clean nightie, and clean bed sheets and looked clean and well cared for. They provided a voice assistant for my mum's room so that she could listen to the music she loved and I know staff spent time sitting with her and reading to her or talking to her, even though she could not properly communicate. The manager was truly exceptional - she was always thinking about my mum and how the staff could make her last few weeks the best they could be. I cannot thank her or the staff enough.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your incredibly kind words, it is a pleasure to hear that the level of excellence we strive for was present throughout your mother's care whilst she was resident at the home - from the domestic team to the activities, everyone working together as a community to provide the care possible.

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Review of
Osborne House
from Lynette P (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly

schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.

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Review of
Worcester Lodge
from Christine B (Wife of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My husband had such wonderful care whilst living at Worcester Lodge, I was there most days and witnessed such compassion shown to everyone. The home provides plenty of activities for residents to enjoy and encourage them to take part. They are also taken out on a regular basis, to places of interest

and fun. My husband was not able to walk on his own but was encouraged to join in where he could, with kindness and respect.
When he became ill and needed nursing care, the team nursed him until the end. I was so grateful to them all, for the love and support they showed to the both of us.

Reply from Joshua Slator, Director at Worcester Lodge

What a wonderful review- thank you so much. It was an honour to care for such a gentleman. All the team will be delighted with your kind words.

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Review of
Worcester Lodge
from Sharon M (Daughter of Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience

I just love how many activities they do with the residents to help keep their minds active, also very caring, attentive, lovely friendly staff. I really can’t fault them, the meals are great quality and my family member has thrived since being there

Reply from Joshua Slator, Director at Worcester Lodge

All the staff here at Worcester Lodge will be delighted to hear such positive feedback- thank you for your kind words.

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Review of
Worcester Lodge
from Wendy W (Daughter of Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience

Excellent care. Loads of activities for residents. I am happy that my mum is in such a great home. Lots of social media photos from the home which are invaluable. I live a distance away so seeing the posts is great for me.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely words, and I'm so glad the friends and relatives social media page helps you feel connected to the home.

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Review of
Osborne House
from A A (Wife of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

I am pleased with the care my husband is receiving in Osborne House. He seems to have settled and is happy. In my experience, the staff are very helpful and happy in their job and when I visit, I am made to feel welcome. Overall, they are doing a good job.

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Review of
Osborne House
from L N (Sister of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience

Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.

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Review of
Osborne House
from M D (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

The stimulation given to residents is outstanding, the activities that they can do and places that they can visit really aid with memory.
It is like a home from home feel with caring and kind staff.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for the lovely feedback, it means a huge amount to the all the staff who work so hard to make Osborne House such a special home.

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Review of
Worcester Lodge
from Christopher L (Son of Resident) published on 1 February 2023

Submitted via Website • Report

Overall Experience

When researching residential care for Mum I visited almost every care home in Clevedon (and some elsewhere, too) and I honestly cannot think of a better place for Mum to be.
She is well looked after and she seems to appreciate the calm/peaceful atmosphere at Worcester Lodge. I am grateful to be made

to feel welcome whenever I visit.

Reply from Joshua Slator, Director at Worcester Lodge

It is fantastic to hear such lovely comments about the atmosphere at Worcester Lodge and how you are made to feel welcome. I'm glad it is such a positive experience and is a testament to all the hard work that the staff put in every day.

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Review of
Worcester Lodge
from Jane A (Daughter of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

My mum passed away at The Lodge after nine months of living her best dementia life with the caring staff and other residents. The staff took great care of her as she was prone to falls. It has been a great comfort to us to know that she had such good quality of life whilst at the home.

Reply from Joshua Slator, Director at Worcester Lodge

Wonderful to read your comments, thank you. I'm glad you had such a positive experience of great care at the home - it means so much to the hard-working teams at Worcester Lodge.

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Review of
Worcester Lodge
from M S (Son of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

The thing that really means a lot to me about Worcester Lodge is its social media page for friends and relatives. I live 300 miles away and don't get to see my mum very often. But Worcester Lodge's social media page means I have seen more of my mum in the last 12 months than I have in the last couple

of years. Photos of her doing activities, having breakfast, having her nails done, and going for a walk. They mean the world to me. It makes me feel included and welcome. The worry with care homes can be that you cannot always be confident of what happens within the four walls. Worcester Lodge's willingness to share its activities reassures me that my mum is being rightly cherished and is receiving care and stimulus. This means such a lot to me especially as we were slightly apprehensive about her going into a home. The staff are warm and committed and have made us still feel like part of mum's life. I would recommend Worcester Lodge wholeheartedly.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments, it means the world to the all the team - especially the activities co-ordinators - to hear your positive experiences of Worcester Lodge.

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Review of
Osborne House
from Julie L (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience

Dad was only in Osborne House for a short time, unfortunately. During the time he was there, all members of staff were friendly, professional, polite, caring and dedicated. I was so happy Dad was in such safe and caring hands during his last few weeks of life; they really went over and above the mark

to make us and Dad feel welcome.
We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.

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Review of
Osborne House
from D C (Niece of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

We wanted to say how much we appreciate the care which everyone gave to our Aunt during the time she was at Osborne House.
Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important

to you.
It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there.
Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts.
Thank you for making her last days safe and comfortable and her passing dignified and peaceful.

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Review of
Worcester Lodge
from S C (Son of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience

We cannot speak more highly about the staff and the effort they put in to keep my mother safe and well. During Covid, the activities coordinators excelled themselves and kept the residents very occupied and entertained. We would thoroughly recommend Worcester Lodge to anyone considering a care home

for a loved one. A loving, caring and active environment. Thank you.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words with regards to your mother's care at Worcester Lodge. It means so much to the team to hear such positive feedback.

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Care Homes Owned by Osborne Care Homes Ltd in North Somerset

Osborne Care Homes Ltd Locations in North Somerset (2)

Osborne Care Homes Ltd Reviews in North Somerset (61)

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Osborne House

Worcester Lodge

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Worcester Lodge

Worcester Lodge

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Worcester Lodge

Worcester Lodge

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