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Care Home Owned by Hafod Care Association in Caerphilly

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hafod Care Association in Caerphilly

Only the locations & reviews in Caerphilly for Hafod Care Association are showing below.

View the details of all 7 locations (with 239 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Caerphilly (1)

 

1 Care Home owned by Hafod Care Association in Caerphilly

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Ty Penrhos Care Home

2 Beddau Way, Ty Penrhos, Caerphilly CF83 2AX 

8.7 36 reviews
"Ty Penrhos stood out when I was looking for a place for my mum. She has been a resident since Sept 2023 and it proved to be the best place…"   Read all 36 reviews
Location Type Care Home

Ty Penrhos Care Home is a modern homely setting specialising in residential and nursing dementia care and a community for adults with physical disabilities. Positioned in the newly developed Castlegate area of Caerphilly, Ty Penrhos has been built to… Read more about Ty Penrhos Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 83 Rooms

Hafod Care Association Reviews in Caerphilly (36)

9.3
Hafod Care Association has a Group Review Score of 9.3 (9.299) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

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Review of

Ty Penrhos Care Home

from E B (Granddaughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy with the care my Nan is receiving, she seems happy in the care home and likes the carers around her. Always lots of activities going on for the residents to take part in and a different variety of foods throughout the week for them to eat.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your kind review. I am pleased that you are happy with the care your nan is receiving and the activities which are varied to accommodate individual residents.


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Review of

Ty Penrhos Care Home

from J E (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Penrhos stood out when I was looking for a place for my mum. She has been a resident since Sept 2023 and it proved to be the best place for her. The staff show care and kindness and understand her frustrations due to her Alzheimer's. The whole place is always clean and has a pleasant calm atmosphere.
When she moved from residential to nursing the staff went out of their way to make it as easy as possible. They arrange lots of activities which the residents all seem to enjoy. I can't praise them enough.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your kind words and I'm glad your mum has settled well and enjoys all the activities.


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Review of

Ty Penrhos Care Home

from Norman H (Husband of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at the care home for 18 months. We were concerned that she wouldn't settle in, as she can sometimes struggle in social situations, but she has. She seems to be happy and the staff look after her well. She enjoys being in the lounge with the other residents so she can see what's going
on. She seems to be very content at the moment and we hope it continues.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Many thanks for your kind words. I am pleased to hear that your wife is settling well, and will let the staff know about your review.


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Review of

Ty Penrhos Care Home

from A W (Son of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a good atmosphere at the home. Staff are always very good. Very helpful with me, always giving me updates on my mother and just explaining to me how she has been doing.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you very much for your review, it is always appreciated to have some lovely comments for the care provided to your Dad.


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Review of

Ty Penrhos Care Home

from A S (Great-granddaughter of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Mountain View, the unit seemed calm and peaceful and all the staff were friendly and busy doing various tasks. One lady in particular, always goes out of her way to say hello and chat. Which is lovely when visiting. It makes you feel like a friend is caring for your family member.
Another
lady also made a concerted effort to say hello and chat. She spoke passionately about the morning's activity session and a recent course she had been on. It was lovely to hear someone speak so positively about their role.
I also experienced her interacting with other residents, she showed great care and consideration even though I could see she was extremely busy. The smallest thing which really left an impression was that she made a point of sitting in a different spot so all residents could chat and see her.
Mountain View has always been a lovely community. The unit felt full of love and care, and it was a pleasure to visit.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your kind review, The staff work really hard and get pleasure from seeing the residents they care for be content and happy. I will let all the staff know of your kind words, which I know will make them feel elated. Many thanks.


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Review of

Ty Penrhos Care Home

from J S (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home since August 2023. She has received very good care. She has been prescribed medication which has had a positive effect. I always feel welcome at the home and able to express any concerns to management. I do feel staff are under pressure and this is sometimes evident.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your positive review, we always aim to provide a high standard of care and pride ourselves in the work we do as a team.


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Review of

Ty Penrhos Care Home

from Mandy T (Daughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facility, staff are exceedingly friendly and helpful. Mum has settled in here so well, nothing is too much trouble for these guys. Mum is happy, well cared for and happy. I would recommend Ty Penrhos and Daffodil Ward to anyone. The Manager and the team are amazing with mum and with ourselves.

Reply from Carolann Jones, Management Information Officer at Ty Penrhos Care Home

Thank you for your review. We are pleased that your mum has settled in well.


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Review of

Ty Penrhos Care Home

from L O (Daughter of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad is well cared for in Ty Penrhos Care Home by caring staff.
The quality of food however is a concern. Dad is not receiving a balanced diet. Fruit and vegetables do not appear to be a consideration in the meal planning.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for placing your review on Carehome Wales. It is very pleasing to know that you are happy with the care your loved one is receiving. I will take on board what you have said about the menu and will have a chat with the chef to see how we can rectify this.


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Review of

Ty Penrhos Care Home

from Catherine E (Daughter of Resident) published on 8 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, satisfied and the staff are very friendly and helpful. However, food needs an urgent review e.g. a lack of fruit and vegetables and/or choice of meals. Meals are often repeated and do not look appetising e.g. mashed potatoes covered in tinned tomatoes (tea).

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your review. I will look into your concerns and feedback.


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Review of

Ty Penrhos Care Home

from Keith J (Friend of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on Mountain View regularly and the staff are always kind and welcoming. He is being cared for so well and looks really happy. He looked so poorly before coming into the home and I never thought he would ever look this good again. He has even started speaking to the staff, that shows
he feels comfortable with them.

Reply from Karen Johns, Deputy Manager at Ty Penrhos Care Home

Thank you for your lovely kind words. I will ensure the team on Mountain View are told.


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Review of

Ty Penrhos Care Home

from A T (Daughter of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. Clean and welcoming. Nothing too much trouble from all of the staff. Great care given and attentive to detail. Alway keeping updated on activities that they have done. Staff caring and friendly.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your lovely review, it is nice to know that you are happy with the care given to your loved one.


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Review of

Ty Penrhos Care Home

from Steve M (Son-in-law of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for over a year at Ty Penrhos Care Home. The staff have been flexible and helpful at all times and have made the transition as easy as it can possibly be. We are grateful that she is being looked after in the best environment possible for her.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for the lovely review, we are pleased that your mother-in-law has settled with us.


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Review of

Ty Penrhos Care Home

from L M (Daughter of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely cannot fault the care Mum is receiving. Nothing is too much trouble and the ratio to residents on Mum's unit is amazing.
Management go above and beyond. Constant contact with Mum's unit. Activities, trips and fundraising are well organised.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for your review, it is pleasing to know that you and your mum are happy with the home and all we provide.


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Review of

Ty Penrhos Care Home

from B M (Husband of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Ty Penrhos since June of last year on Daffodil Rise. She is happy and well looked after by all the staff who are excellent. Nothing is too much trouble for them and they treat my wife as if she were a member of their family, for which I am extremely grateful.

Reply from Karen Davis, Manager at Ty Penrhos Care Home

Thank you for the review you have left. I will ensure that the team working on Daffodil Rise are aware of the lovely comments you have given them.


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Review of

Ty Penrhos Care Home

from David A (Son of Resident) published on 1 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To everyone on Mountain View who looked after my Mum. On behalf of our family, I would like to thank you all from the bottom of our hearts for looking after and caring for my Mum during her time on Mountain View. The warmth of your welcome and the love and care you gave to my Mum meant more than you
will ever know and for that, we are and always will be eternally grateful. Thank you Ty Penrhos, for everything.

Reply from Carolann Jones, Information Management Officer at Ty Penrhos Care Home

Thank you for your lovely review, we will pass your comments on to all the colleagues at Ty Penrhos.


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Review of

Ty Penrhos Care Home

from J A (Wife of Resident) published on 9 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I couldn't manage to look after my husband, who suffered from Alzheimer's/dementia/cancer, I was advised by the hospital, where he was admitted for respite, that he had deteriorated and I wouldn't be able to cope. I started looking for nursing homes, which I dreaded. I was asked to travel to Splott,
which I was not prepared to do. However, I was offered a place in Ty Penrhos Care Home, which I accepted at once as a friend of the family had firsthand experience, as her father had been cared for there. Also, all my family live in Caerphilly and the surrounding area. We were both treated like their own family. I was really happy and my husband settled in very well and I could see he would be happy too.

Reply from Carolann Jones, Information Management Officer at Ty Penrhos Care Home

We are pleased that your husband has settled in well at Ty Penrhos. We will pass your lovely comments on to the colleague team.


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Review of

Ty Penrhos Care Home

from Cynthia W (Wife of Resident) published on 16 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my husband who is a fairly new resident at this care home. I have found the staff most helpful and polite. He is well cared for and always looks clean and tidy. He enjoys the food (the breakfast is his favourite). His room feels cosy and warm with a few of his own pictures
and TV. After visiting him, I come away knowing he is well looked after, which gives me great peace of mind.

Reply from Carolann Jones, Executive PA at Ty Penrhos Care Home

Thank you for your lovely review. We are pleased that your husband has settled in well.


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Review of

Ty Penrhos Care Home

from L L (Granddaughter of Resident) published on 13 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level of care my grandfather has received so far. This one-to-one carer is fantastic, and my grandfather clearly enjoys his company. Lots of activities - it's great to see photos of the residents taking part in these. Clean home, spacious rooms, excellent staff - couldn't ask
for more. Having worked in ASC myself previously, I know how hard it can be to find the right care provider, so I'm very impressed with Ty Penrhos so far!

Reply from Carolann Jones, Executive PA at Ty Penrhos Care Home

Thank you for your lovely review. We will pass your comments on to the team at Ty Penrhos.


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Review of

Ty Penrhos Care Home

from T L (Daughter of Resident) published on 13 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good activities and interaction with residents in the home. The home is always clean and welcoming, the staff are always polite and friendly, and nothing is too much trouble for them, and we, as a family, are always kept up to date on visits and by phone calls. My father has one-to-one care during the
day; we are very happy with the care and safety this provides him with. My dad interacts and responds well with his carer; he is calmed by him when he gets agitated and loves his daily games of dominos. Dad appears happy, well cared for and well-fed.

Reply from Carolann Jones, Executive PA at Ty Penrhos Care Home

Thank you for your lovely review; we are pleased that your Dad has settled and enjoys living at Ty Penrhos.


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Review of

Ty Penrhos Care Home

from Janet H (Daughter of Resident) published on 8 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst having difficulty visiting my father due to Covid restrictions, I was always able to talk to a member of staff regarding his health. I have found all the staff in Caerphilly Unit to be very caring, kind and supportive. Now I am able to visit whenever I want, I have always found my father to be
clean, shaven and safe.

Reply from Carolann Jones, Executive PA at Ty Penrhos Care Home

Thank you for your lovely review. We are pleased that you are happy with the level of care your father is receiving.


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