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Care Homes Owned by Hafod Care Association in Cardiff

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hafod Care Association in Cardiff

Only the locations & reviews in Cardiff for Hafod Care Association are showing below.

View the details of all 7 locations (with 239 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Cardiff (2)

 

2 Care Homes owned by Hafod Care Association in Cardiff

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Woodcroft Care Home

Abergele Road, Trowbridge, Cardiff CF3 1RS 

9.0 38 reviews
"My mother is cared for very well. The staff are great and very supportive. There is a full curriculum of stimulating activities for the…"   Read all 38 reviews
Location Type Care Home

Woodcroft is a 60-bed residential care home, which has specialist care and dementia care services in Cardiff. The accommodation provides a group of suites that provides the opportunity to care for people in a more personalised way. There are plenty… Read more about Woodcroft Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • 60 Rooms
Gwynfa Care Home

103 Station Road, Llanishen, Cardiff CF14 5UW 

10 reviews
"Very good care. Good activities and day trips to shopping, garden centres and pubs. Good food and staff are helpful.…"   Read all 10 reviews
Location Type Care Home

Gwynfa is a specialist accommodation setting that provides care for 17 people in the quiet Llanishen area of Cardiff. There are excellent links to local transport and amenities. 24-hour care and support are offered at this high-quality residency… Read more about Gwynfa Care Home

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 17 Rooms

Hafod Care Association Reviews in Cardiff (48)

9.3
Hafod Care Association has a Group Review Score of 9.3 (9.299) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

Overall Experience

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Review of

Woodcroft Care Home

from Terry E (Son of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for very well. The staff are great and very supportive. There is a full curriculum of stimulating activities for the residents entertainment. My mothers physical health has improved since being there, and I think it's because she now has a balanced nourishing diet.

Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team.


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Review of

Woodcroft Care Home

from C H (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at this home nearly 5-6 years. She has settled in very well. When she arrived she was nonverbal. But now she is very settled and speaks well. Staff are fantastic, always happy to assist. It's a very welcoming home. No smells, very clean. I'm very pleased with the home Mum is in. Thank
you staff.

Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care Home

Thank you for your review. We are pleased that your mum has settled in lovely at Woodcroft and we will pass your comments onto the colleague team. Thank you.


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Review of

Woodcroft Care Home

from G G (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like the thank everyone for the excellent care given to my mother-in-law which is down to the staff. She enjoys the food, the entertainment and the respect they show her. She says it's home from home. Well done Woodcroft.

Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care Home

Thank you for you review. Your comments will be passed onto the colleague team at Woodcroft.


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Review of

Woodcroft Care Home

from David W (Son-in-law of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My putative mother-in-law has just finished four weeks of respite care at Woodcroft and the experience for her, and us as visitors, has been fantastic. The home is modern, spacious, clean, and airy, and the staff have all been very friendly and welcoming. My mother-in-law has been very comfortable and
content there, and spent some time saying fond goodbyes to other residents and staff.
We and, I'm sure she, would be perfectly happy if Woodcroft were to become her permanent home in the future.
Thanks again to all staff and management who have made her stay so comfortable.

Reply from Mandy Worgan, Deputy Manager at Woodcroft Care Home

Thank you so much for your lovely review, and we are so pleased that Mum enjoyed her stay with us. I will pass on your kind words to the team, take care


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Review of

Woodcroft Care Home

from H D (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care urgently so we had no say in where she was placed. I was very anxious and concerned about where she was going to be. However, the minute we walked through the door I felt so much happier - every member of staff we have met has been warm, welcoming and so helpful. The home
is light, airy and comfortable with a real family feel to it. We met the absolutely fantastic manager - she is so approachable, has great energy and commitment and is also extremely professional with a clear vision and values. Her leadership is demonstrated in the whole ethos of the home and I have no doubt she will improve things even more over time. My mother is very happy there and thoroughly enjoys the varied activities. She also loves the food which is great quality. I have no hesitation in recommending Woodcroft as a genuinely caring, safe, friendly home from home for respite or permanent care. Well done everyone and thank you so much.

Reply from Mandy Worgan, Home Manager at Woodcroft Care Home

I'm so pleased Mum has enjoyed her stay at Woodcroft. Thank you so much for your lovely kind words, It will give me great pleasure to pass them on to all the team.


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Review of

Woodcroft Care Home

from John R (Husband of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Woodcroft in May 2022 for respite and has been a resident since.
Woodcroft is not the Ritz, but it's clean and homely, the staff are amazing nothing is too much trouble, my wife as far as I am concerned is well looked after, and neither my family nor I have any issues. I can honestly
say this with a hand on my heart, the staff and management team are so friendly and welcoming, if I do have any issues at any time they are soon remedied.
If I had to go into a care home at any time in the future I would have no problem with coming here, in actual fact I was looked after here, after I had an operation in December 2023. I can't name any one member of staff or agency staff as they are all equally excellent. The food is always hot and tasty.

Reply from Mandy Worgan, Deputy Manager at Woodcroft Care Home

Thank you so much for your kind words, I will pass them on to all the team.


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Review of

Woodcroft Care Home

from J J (Daughter of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The cleanliness of my father's room and the home has improved since earlier in the year. Laundry services need improvement with regard to a lot of clothes having been lost.

Reply from Carolann Jones, Management Information Officer at Woodcroft Care Home

Thank you for your review. We will pass on your comments to the management team at Woodcroft.


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Review of

Woodcroft Care Home

from Paula M (Friend of Resident) published on 15 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Took an elderly veteran friend to visit his wife. The gentleman had not been able to see his wife due to cancer treatment. What should have been a lovely visit turned out to be an upsetting one, due to the unprofessional manner of the manager on the top floor.
Total lack of respect to myself, a visitor
to the home.
Asked why we had visited and not asked permission! My gentlemen called the day before and asked if it was ok, the lady even said how lovely/nice. I was not believed on asking the same question 3 times.
Told me there was Covid on the floor! The receptionist would have said don't visit!
Proceeded to tell me that my gentleman could get it from his wife!
Accused me of videoing the visit when I was watching a video to give the couple privacy to talk! If this person can speak to a visitor in this way, I wouldn't want my family member in the home.
Floor Manager needs retraining in my opinion to treat people in a more respectful way.

Reply from Elaine Mathers, Manager at Woodcroft Care Home

Thank you for your feedback. We are aware of the visit you have referred to and have looked into this.
For your reassurance there are protocols around visitation for a number of residents when people are visiting to ensure they are safe, and the visit is a positive one for all parties which from your review were not fully explained and this is an area we have reviewed.
We also ask that visitors respect that they are in another person's home and when using a phone notify the senior on duty to ensure we protect all person's privacy at all times, we do encourage the use of technology for video calls/phone calls etc but would provide a private area for this to happen again to ensure this is a positive experience for all parties and others living in Woodcroft were able to continue to enjoy their space.
We are sorry you felt your visit was not a positive one as we have many daily positive visits and interactions with family and friends of many of the residents at Woodcroft care home.


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Review of

Woodcroft Care Home

from A M (Daughter of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Woodcroft Care Home in July and her care has been fantastic. A few hiccups in the first few weeks but the staff and management went above and beyond to ensure they were sorted. My mother felt at home and settled in. We are now six months in and it feels like she has been there forever.
We are on first name terms with staff, my mother shares banter and laughter with the staff on a daily basis, nothing is too much trouble for them, it's like a five star hotel and my mother is well at home here.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review. I will share with the team.


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Review of

Woodcroft Care Home

from L L (Daughter of Resident) published on 22 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an extremely stressful and upsetting year with our dad, it was the best and safest option for him to go into a care home.
We chose Woodcroft as we were highly recommended by a few family friends who had a positive experience here.
Since my dad moved in, couldn't be happier - although it's
an anxious time and Dad has taken a while to settle the staff have been absolutely amazing.
So professional but always so helpful, kind and personable - nothing is ever too much trouble. From my very first point of contact, I have nothing but thanks and praise for the whole team. We can now rest at night knowing our dad is safe and really well looked after.
Dad is not yet ready to be involved with all the activities but I know in time he will be.
So grateful to everyone at Woodcroft, thanks so much.

Reply from Carolann Jones, Management Information Officer. at Woodcroft Care Home

Thank you for your lovely review. We will pass on your comments to the colleague team at Woodcroft. We are pleased that your Dad has settled in well.


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Review of

Woodcroft Care Home

from S A (Granddaughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a first experience of dealing with having a family member in a care home, it is tough. Then add Covid! Communication has been a challenge with the home. Not a negative, a challenge. For example, knowing what we as a family need to provide (clothes, toiletries etc) and knowing about social media groups.
Personal challenge has been the constant change in Covid rules and signing in and out of visits. Also knowing staff can take videos and photos of family and post them online... not sure that sits right with me.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for your comment. I will inform the team here at Woodcroft. Please be assured that photos and videos are only uploaded onto our closed Facebook page for Woodcroft relatives only and not viewed by the general public. Unless permission has been agreed prior to upload.


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Review of

Woodcroft Care Home

from D B (Son of Resident) published on 16 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After watching my mother for the past year in the care home, I have enjoyed watching her taking part in all the events organised by the carers team. Seeing Mum laugh, smile and take part in events is fantastic. Mum used to say that she was lovely, but not anymore. She enjoys the singing, especially
the choir. Value for money - the safety of my mother heads much, much more value for money - question needs to be reworded!

Reply from Carolann Jones, Information Management Officer at Woodcroft Care Home

Thank you for your lovely review. Your comments will be passed on to the colleague team. We are so pleased that your mother has settled in well at Woodcroft.


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Review of

Woodcroft Care Home

from Andrew S (Son of Resident) published on 13 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that my mother needed constant care, we were very happy to be offered a place at Woodcroft. She has settled in well and seems quite content. Although she doesn’t always remember, she takes part in the many activities on offer. Whenever we go to visit her the staff always have
time for a chat and keep us informed of any concerns they may have about mum.
We can’t thank everyone at Woodcroft enough for their care and dedication.

Reply from Carolann Jones, Executive PA at Woodcroft Care Home

Thank you for your lovely review. The lovely comments will be passed on to our colleague team. We are pleased that your mother has settled in at Woodcroft.


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Review of

Woodcroft Care Home

from Carolin H (Friend of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and cooperative, happy to engage with the service user but have to be reminded of certain aids used (hearing aids not always given). Very small criticism. The care home is very clean and the food is excellent. I have very little, if any, interaction with management above seniors
on the 'shop floor' - who are amazing.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for this lovely review. I will inform the team of your lovely comments. Regard.


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Review of

Gwynfa Care Home

from C T (Resident) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is nice. I like living here. I like doing art and craft activities.

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Review of

Gwynfa Care Home

from J J (Resident) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my room. The staff are nice and the food is good.

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Review of

Gwynfa Care Home

from J M (Resident) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I came here I have been happy for the first time in my life and I feel relaxed like I've never felt before. I want to thank all of the staff for being so amazing and for caring, and the residents too.

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Review of

Gwynfa Care Home

from A R (Resident) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Good activities and day trips to shopping, garden centres and pubs. Good food and staff are helpful.

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Review of

Woodcroft Care Home

from S H (Daughter of Resident) published on 25 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Woodcroft and loves most of the staff. She is well looked after, enjoys the food and loves the social activities. My only complaint is the cost, how can a non-profit organisation increase the weekly contribution by 8.5% when the inflation rate is less than 2%.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for this lovely comment. We are really pleased that Mum is happy living at Woodcroft.


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Review of

Woodcroft Care Home

from G O (Son of Resident) published on 15 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents seem very happy in the home. The difference between this home and the previous home Father was in is like night and day. While the previous one was almost twice as expensive - he mostly isolated with very little contact with staff whereas in this home he talks to people and doesn't seem
to want to leave.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely comment. We will share with the team.


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