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Care Homes Owned by Hafod Care Association in Torfaen

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hafod Care Association in Torfaen

Only the locations & reviews in Torfaen for Hafod Care Association are showing below.

View the details of all 7 locations (with 239 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Torfaen (2)

 

2 Care Homes owned by Hafod Care Association in Torfaen

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Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP 

9.6 36 reviews
"I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot…"   Read all 36 reviews
Location Type Care Home

Cwmbran House is one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families. Cwmbran House Care Home is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate… Read more about Cwmbran House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 56 Rooms
Plas y Garn Care Home

Park Gardens, Penygarn, Pontypool NP4 8DB 

9.2 39 reviews
"Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several…"   Read all 39 reviews
Location Type Care Home

Plas-y-Garn is an elderly care facility that specialises in providing residential and dementia care for people aged 65 and over. The home has two self-contained areas accommodating 16 dementia and 16 residential residents. The home's two communities… Read more about Plas y Garn Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 32 Rooms

Hafod Care Association Reviews in Torfaen (75)

9.3
Hafod Care Association has a Group Review Score of 9.3 (9.299) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

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Review of

Plas y Garn Care Home

from Nigel M (Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic ihoe they have cared for my mother. Very caring by all the team. Even the care thet have shown us as a family as we are going through a very difficult time as we are at the end with mum. They have bent over backwards to accomadate all of the family by way of allowing us
to stay here for the full duration and privided meaks to all of us.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.


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Review of

Plas y Garn Care Home

from Gareth M (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several times. The staff and management went out of thier way to help even going to see mum in hospital.
After she was settled she soon learned to enjoy the activities,
they do something every morning and every afternoon, 7 days a week. Mum especially loved the Noddfa Music, Bingo and Coffe Mornings.
Unfortunately in March she became ill with chest infection and stopped eating, the whole team.. Management, Senior Carers, Carers, Catering and ancillary staff went out of thier way to make sure mum and her visiting family were made welcome and NOTHING was too much effort.
Unfortunately Mum became terminally ill, the open door policy they have meant her working relatives could when ever they were able.
Inher last days they allowed my brothers and I to sleep on site and even made sure we were fed and supplied with tea and coffee. No characters left..sorry!

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days. Thank you also for the contributions you made to the home. They will serve as a reminder of her time with us.


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Review of

Plas y Garn Care Home

from Paul M (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has made my mother very comfortable and looked after her extremely well . And during her last days the care she received was second to none. The staff looked after mum and accommodated my family and looked after us very very well

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.


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Review of

Cwmbran House Care Home

from Angela W (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games.
I am really impressed with the change.

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Review of

Cwmbran House Care Home

from N P (Granddaughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.
Thank you all so much for your hard work!!

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Review of

Cwmbran House Care Home

from A P (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful
during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team. We are pleased that your mum has settled in well at Cwmbran House.


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Review of

Plas y Garn Care Home

from David C (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Plas y Garn for about 16 months and she is very well cared for there. She is happier than she has been for several years and gets on very well with all the staff, and other residents. I am always made to feel welcome when I visit, usually twice a week.
Keep up the good work.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It is always a pleasure to see you at the home and certainly brightens up your mother's day.


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Review of

Cwmbran House Care Home

from Louise D (Relative of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.

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Review of

Cwmbran House Care Home

from H D (Son of Resident) published on 26 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.

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Review of

Cwmbran House Care Home

from C L (Daughter-in-law of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased that my mother in law has such good care.

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Review of

Plas y Garn Care Home

from Mark P (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Plas y Garn earlier this year. It is fair to say that he did not want to go into a care facility. He has been supported with empathy and care to adjust to his new environment and is receiving excellent ongoing care from the staff at Plas y Garn. He eats well from a varied menu,
and his daily needs are all being met. The staff are friendly and courteous, and the family have been kept informed of his general well-being, any issues are brought to our attention promptly and solved with a minimum of fuss. It is a relief that he is in a safe, supportive, and caring environment and we are very happy with the care he is being given by everyone at Plas y Garn.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It can be a difficult time, not just for the resident, but also for the family. We strive to support everyone including families. Whatever we can do to make the adjustment as smooth as possible and make people feel comfortable.


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Review of

Plas y Garn Care Home

from Janet B (Niece of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Plas y Garn for the last six months, he has settled well with the help of staff and management, he is well cared for, they have got to know his likes and dislikes, he always tells us he's happy, we find the staff very friendly and approachable on our visits, the home is lovely and
clean, and my uncle is always offered a choice at meal times. Thank you for all that you do.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

I am so glad your uncle has settled in at Plas Y Garn. It has been a difficult/ uncertain time for him and he has made friends within the home and he is a pleasure to have around.


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Review of

Cwmbran House Care Home

from B L (Husband of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".
Thank you for everything you do to make the people you care for lives better.

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Review of

Plas y Garn Care Home

from Bev P (Daughter-in-law of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care received by my mother-in-law. She enjoys the artist, bingo and activities on offer. The staff are kind and caring which puts our minds at rest that she is well cared for and safe. The food is also lovely with a choice every day.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. I will pass on your compliments to the team who do a fantastic job and also to the kitchen staff.


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Review of

Plas y Garn Care Home

from W W (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mam has been a resident since March 2023. some issues we have are dealt with immediately but the majority take a long time and are sometimes never resolved eg items missing from the room. Staffing is a big issue, always lots of agency staff who are not consistent. Residents downstairs always seem to
come second compared to the residents upstairs. We feel just because downstairs they have dementia etc they should not be treated differently. Management seems to be an issue, we thought this would change when a new manager was appointed.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your review. I am sorry to hear of the issues you are raising, but I would like to reassure you that my team and I are striving towards continuing improvement at Plas Y Garn. The improvements made in the last 8 months at Plas Y Garn are evident in the most recent CIW inspection report. Every resident within Plas Y Garn is cared for with the equal amount of dignity and respect whether they are diagnosed with dementia or not. Agency is used within the home, but I ensure there is continuity by ensuring it is the same staff utilised from the same companies to avoid confusion as much as is practicable amongst the residents and the skill mix amongst my own staff is evenly shared on the communities. As stated, we will continue to improve, we will always listen, and we will always care.


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Review of

Plas y Garn Care Home

from David W (Grandson of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The communication between the home and the public during the recent bout of Covid was shocking, no regular updates unless prompted by someone asking. My grandmother's clothes and possessions are still going missing from her private room. For the amount of money being paid for her care, surely the staff
should be able to keep track of other residents in and out of her room, on a few occasions when I've visited the staff have been sat down watching TV instead of looking after the interests of the residents. Also upstairs seems to have regular working staff whilst downstairs there always seems to be different agency staff working.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your review and I am sorry to read of the issues you are encountering. My team and I are striving towards continuing improvement within the home and this improvement is evident in our most recent CIW inspection report. There are still challenges ahead, but challenges which I am sure we as team, and I as the manager will overcome.


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Review of

Cwmbran House Care Home

from L B (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally essential,
residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.
12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely comments, they will be passed on to the team at Cwmbran House.


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Review of

Cwmbran House Care Home

from S B (Son of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity
programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.

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Review of

Cwmbran House Care Home

from L R (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The
care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.

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Review of

Plas y Garn Care Home

from Colin B (Regular Volunteer) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shortly after a member of our church was admitted to the home we were invited to go in to take a regular monthly service. We have been doing this for some time, on the last Thursday of every month. Residents who wish to attend are encouraged to come, and there is a good level of support during the time
that we are there. It has been useful to build relationships with residents from both units, which come together for the service. We always feel welcome and are given time to chat with residents when the service has concluded. This seems to be a well-run home. It has a welcoming attitude and values external input. The activities programme is full and varied. Residents who wish to come out to attend their own church are encouraged to do so.

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