The Parade, Carmarthen SA31 1LZ
56 Francis Street, Thomastown, Porth CF39 8DS
74 Queen Victoria Road, Llanelli SA15 2TH
2 Ddol Road, Dunvant, Swansea SA2 7UB
Dwr-y-Felin Road, Caewern, Neath SA10 7RH
130a Pencisely Road, Llandaff, Cardiff CF5 1DR
Radyr Court, Llandaff, Cardiff CF5 2QF
Submitted via Website • Report
Reply from Leanne Provoost, HR and Operations Coordinator at Ty Newydd
Thank you for taking the time to bring your experience to our attention, our aim is to provide the best possible care to those we support and it is something we take very seriously. We are sorry that you feel the experience did not meet your expectations.
We do not have any record of any formal complaint being made, a senior member of the management team is available to discuss this further and will be in contact in due course.
We would however like to clarify that the service is not currently under any form of investigation and maintenance plans are in place with reactive maintenance issues dealt with on an ongoing basis as they arise.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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