Shaw Healthcare in Dorset | 1 Care Home

Review of
Figbury Lodge
from J R (Grandson of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back to

you all.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for your kind words. We're delighted to hear that your father is happy, contented, and feels safe at Figbury Lodge. It's wonderful to know that the staff and atmosphere have made such a positive impact. We truly appreciate your recognition of our team, and we'll continue to provide the best care for your father. Thank you once again for your support and trust in us.

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Review of
Figbury Lodge
from C B (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to share your feedback. We're glad to hear that, overall, you're satisfied with the service we provide. We understand that frustration can arise due to mobility challenges, and we truly appreciate your patience and understanding as we work together to address any concerns. It's great to know that the issues you faced have now been resolved, and we'll continue to ensure that your husband receives the best possible care. If you ever have any further concerns or need assistance, please don't hesitate to reach out to us.

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Review of
Figbury Lodge
from J G (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect

and dignity. We would thoroughly recommend Figbury lodge.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this really kind review about the care of your mother. It really means a lot to us and the team will be touched to read it.

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Review of
Figbury Lodge
from Brigette N (Wife of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and

again and always feel welcome. Thank you to everyone.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us a review, the team really appreciate it. We are so sorry for the loss of your husband.

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Review of
Figbury Lodge
from Kath B (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home) was

negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us such a kind review about the care for your mum, I will pass your lovely comments on to the rest of the team.

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Review of
Figbury Lodge
from Mandy T (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us a review. I will pass your feedback on.

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Review of
Figbury Lodge
from J P (Daughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

My dad has only been here for a few weeks and I feel very happy with his care. The carers are lovely and friendly.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review about the care of your dad. Our team will be touched to read it.

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Review of
Figbury Lodge
from M G (Granddaughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

During the evening meal get-together, everyone was really friendly and made my nan smile and laugh. The carers seem to really get to know who they are looking after and make them feel at home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review, our team will be touched to read it.

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Review of
Figbury Lodge
from C P (Wife of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband came here in April and I have found that all the staff are very friendly towards him and me. He cannot talk very well and they are very patient in trying to understand what he is saying.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving these kind words, the whole team really appreciate it.

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Review of
Figbury Lodge
from J H (Daughter-in-law of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My father-in-law has been at Figbury for nearly 2 years. He is so happy here and well cared for. They treat all the residents as individuals, with dignity and respect. I could not wish for a better home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to write us this lovely review about the care of your father-in-law. The team will be touched to read it.

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Review of
Figbury Lodge
from D S (Grandson of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Grandmother has been at Figbury for over a year and it’s well looked after by the staff. The facility are very good. Always clean and tidy. Would totally recommend this home to anyone who has a family member in need.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us a review about the care of your grandmother, the team will be touched to read this.

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Review of
Figbury Lodge
from Julia M (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

My Dad has been a resident at this care home for almost a year and a half. He is happy, safe, and well cared for here, and is a very lovely environment to be in and visit. We very much enjoy attending the excellent activity sessions held by the activities coordinator who is exceptional at her job -

she is a gem to this care home. I have even been happy to bring along my children and our pets (dog, hamster, tortoise) to this home where I feel they are happy to see their Grandad being well cared for and enjoying being with the other residents. The only negative thing is that sometimes there is never enough care staff to meet the needs of the residents.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to write us a review, we really appreciate it. We are so pleased to hear that your dad feels happy and safe here with us at Figbury Lodge. Your feedback will be passed on.

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Review of
Figbury Lodge
from W H (Relative of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

On entering the care home the staff greet you with a friendly and welcoming smile. The home is very clean and tidy. The residents are well looked after. The resident I go to see has a lovely room the staff are always patient and very caring and nothing is too much trouble when you ask for any information.

I have visited during an activities session and they all appear to be enjoying themselves doing the activities with the staff.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for your lovely words, I will make sure to pass this onto the rest of the team.

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Review of
Figbury Lodge
from L R (Friend of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

This is only my second visit, therefore some boxes to cross are not applicable. I have been impressed so far, good cleanliness, warm and friendly staff. Excellent curry evening. Nice atmosphere, rooms good, wet room excellent, ample parking, security excellent.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review, it really means a lot to the whole team.

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Review of
Figbury Lodge
from J F (Wife of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Since my husband has been at Figbury Lodge, the staff and carers have looked after him so well. I know on days when my husband wears a specific shirt who the carer is ! My husband loves his music and when he goes to activities, it brings out the best in him. I do see, first-hand, what staff and carers

do as I am there quite a lot. My husband and myself can't thank you all enough for your kindness and support! Only one small wish and that's a minibus to take a few residents out for an outing. I know this can be difficult and understand fully expensive.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this brilliant review. We are so delighted to hear that your husband is enjoying our activities. Your feedback will be passed on.

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Review of
Figbury Lodge
from M M (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

We came to visit out friend on the curry night and we had a lovely time. Everyone was really friendly and the food was fantastic. We were very impressed with how nice the activity room was and everywhere was so clean! We were shown our friend's room and it was homely and comfy looking. All in all, we

had a great time.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving this lovely review, we are glad you enjoyed curry night! You are welcome any time.

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Review of
Figbury Lodge
from S M (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

We are always very welcome when we visit and the facilities are kept extremely clean and well presented. the staff although very busy make time to talk with us and address any issues or questions we have. Figbury Lodge has a friendly family atmosphere.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.

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Review of
Figbury Lodge
from N M (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Attended the curry night with my family to see a resident. The staff were very friendly and hospitable. Providing a great service with drinks and food and encouraged us to be social with the other residents. Facilities were great and everyone had a smile on them.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.

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Review of
Figbury Lodge
from A G (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

What fun! There are so many smiles on staff and resident's faces. It is so good to see my mum so happy and looked after. It is reassuring to know that her emotional needs are met as well as her physical. Great place!

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.

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Review of
Figbury Lodge
from S P (Granddaughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Making it possible for some normality and providing a way to have a family meal in a space where Nan felt comfortable was very much appreciated.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.

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Care Home Owned by Shaw Healthcare in Dorset

Shaw Healthcare Locations in Dorset (1)

Shaw Healthcare Reviews in Dorset (54)

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