Shaw Healthcare in London | 2 Care Homes

Review of
Maitland Park Care Home
from C W (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

The manager and his team are excellent.
They took care of my mother in her last days with dignity and pride.
I would not hesitate to recommend them to anyone and am eternally grateful for their kindness to me. Thank you, team.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us such kind words, we really appreciate it. Your lovely comments will be passed onto the rest of the team.

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Review of
Wellesley Road Care Home
from Sally D (Niece of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

This purpose-built home is clean, bright and airy and having had experience with other homes this place
with its spacious rooms, private shower rooms is a cut above the rest.
The staff are kind patient and well trained. I cannot recommend Wellesley Road and the team highly enough.

Reply from Manager, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us this lovely review, the team will be delighted to read it.

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Review of
Maitland Park Care Home
from C W (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

The manager and his wonderful team are exceptional.
Their care I cannot express enough how good it was, the communication was clear and precise.
It was under very difficult circumstances that they took over the care of my Mother as she was in the last stages of life.
The room she was in was like

a five-star Hotel, just perfect!
Thanks again, Team.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us this kind review about the care of your mother, your kind words will be passed on to the rest of the team.

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Review of
Wellesley Road Care Home
from Samantha D (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Upon initially viewing Wellesley Road it presented clean and well managed. The staff are extremely friendly and attentive. My mother's time spent at the care home was the uplift and interaction she needed. As a family, we were all welcomed and encouraged to visit often. Warm friendly atmosphere and

we were always kept up to date on my mother's progress. My mother was able to mingle with other residents and also take time for herself. I would recommend Wellesley Road to anyone in search.

Reply from Francisca Ikwuegbu, Home Manager at Wellesley Road Care Home

Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mother and your kind words will be passed on to the rest of the wonderful team.

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Review of
Maitland Park Care Home
from M V (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I am very happy with the home. Mum is always clean and well cared for. Her room and bedding are always spotless. The overall cleanliness is excellent. I am always kept informed of any problems by phone. All the staff are very caring and I am always received with a warm welcome by the reception staff,

whatever time I visit. Overall, I am very happy with the service.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us these kind words about the care of your mum, the team will be delighted to read this.

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Review of
Maitland Park Care Home
from R L (Niece of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Two carers were so kind caring and lovely to my auntie. They also made my husband and I very welcome and made us a drink. Also, the receptionist was lovely and all the other staff on that day were very nice. My Auntie looked contented which was lovely to see. Also, I was asked who I was in relation

to my Auntie, which I thought was very good because the carer had not seen me before, which had not happened before but I thought that was a very good security check.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

This is such a lovely review to read, thank you. Your kind comments about the care of your auntie will be passed on to the rest of the team.

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Review of
Wellesley Road Care Home
from A R (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Our father has been at Wellesley Road since 2019 and has settled. Despite initial problems with previous management there now seems to be more compassion and better communication with family. Our father is looked after as well as can be but I think there needs to be more staff on each unit as I feel

there needs more engagement with residents rather than just being in the TV lounge. The staff are lovely and caring but we sense there isn’t enough of them. When we visit our father he seems ok but needs a little more self care i.e nails and hair to be cared for more.

Reply from Wellesley Road at Wellesley Road Care Home

Thank you for taking the time to leave us a review. Your feedback will be passed on.

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Review of
Wellesley Road Care Home
from Stewart S (Nephew of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My aunt had been in Wellesley Road since approx 2016. She loved the home, the carers and all the other staff she came in contact with on a daily basis.
She passed in January 2024, the home phoned me and were very caring and offered me someone to talk to any time I wanted. When we went to clear her

room we were overwhelmed with the amount of staff saying how sorry for our loss they are were and how much they would miss my aunt.
The manager was very kind and sat us down and ran through everything we would need to do moving forward to arranging my aunt's funeral.
We would like to thank all the staff at Wellesley Road for looking after my aunt extremely well over her stay there.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for your kind words, it really means a lot to everyone who works here at Wellesley. It was our privilege to be able to provide this care for your aunt and we would like to send you our deepest condolences for your loss.

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Review of
Wellesley Road Care Home
from C B (Friend of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

Place was clean and tidy, with no nasty smells. Staff appeared to be nice and treated residents well and with respect. Anything that you asked they did their best to accommodate and did things promptly. Some staff were more approachable than others.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us a review; your feedback will be passed on.

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Review of
Wellesley Road Care Home
from Y O (Partner of Resident) published on 15 January 2024

Submitted via Postal Card • Report

Overall Experience

My partner who is 92 suffers from dementia and has already a few weeks in Wellesley Care Home. He is very well looked after. The place is kept very clean. The carers are very devoted to their job and do their best to keep him happy.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for leaving us this lovely review. Your kind comments will be passed on to the rest of the team.

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Review of
Wellesley Road Care Home
from V I (Regular Volunteer) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

I started at Wellesley Road Care Home as a volunteer as I worked for the local council for 36 years and was now retired and I thought it would be good to give back and some time to get to know the people. When I started at Wellesley Road Care Home I found the carers and staff were very caring and looked

after all the different clients very well with their needs and disability. I found the staff very caring and friendly and helped in every way towards the running of the home. I found the office staff and manager made me feel very welcome and showed me the sure running of the building and the needs of the people. I cannot say enough about the running of the home.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for this lovely review, your kind words will be passed onto the rest of the team.

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Review of
Wellesley Road Care Home
from Anne S (Niece of Resident) published on 1 December 2023

Submitted via Website • Report

Overall Experience

I have nothing but praise for the team at Wellesley Road. My aunt spent the last four years here as her dementia progressed, the majority on the Madrid unit, where she was treated as an individual and given care in a respectful and professional manner. She had a consistent core team around her who became

familiar with her ways and understood her needs. She seemed a lot more relaxed and content living in a safe environment and could take part in social activities if desired. After her hospital stay, she was able to return to Wellesley Road and be cared for in the Oslo unit until she passed away peacefully in her sleep.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

This is such a lovely review, thank you. Our team strive to achieve the best quality of care for all of our residents, so it is great to hear that your aunt felt safe and relaxed here with us. Our deepest condolences to you and your family.

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Review of
Maitland Park Care Home
from M K (Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Residents are encouraged to make decisions about their care. Staff are very responsive and caring to people's needs. A variety of activities are provided, staff are friendly, helpful, welcoming and willing to listen and make adjustments as requested. Big Thank you to all the staff keep up the good work.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you so much for taking the time to leave us a review, we really appreciate it.

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Review of
Wellesley Road Care Home
from K S (Son of Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience

We could not have asked for a better placement for our mother. The staff are amazing, the place is always spotless, clean and tidy. No request made by our family to the staff has been too much trouble. Never had an issue and feel comfortable to address any concerns with the staff. I would recommend

this home as a placement. Thank you to all the staff and the wider team for supporting mum. From all of mum's family.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us this lovely review, it really means a lot to the whole team. It is a privilege to be able to provide this care for your mother and your kind words will be passed on.

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Review of
Maitland Park Care Home
from V M (Granddaughter of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

My grandma moved to Maintland Park Care Home last year after some scares. I used to live with her and the family, but it became harder and harder to keep up and be there on the clock. This place is Very good, welcoming and caring, they really go the extra mile- and they are there at all hours to help

her, check on her, give her the meds and make sure she doesn't miss anything
I come to see my grandma every week and they are always there, asking her about her day and if she is happy with the food and making jokes to keep her enterntained, truly a care home, a five-star place

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

This is such a lovely review to read, thank you. It means a lot to the team and we are so pleased to hear that you are happy with the care for your wonderful grandma.

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Review of
Wellesley Road Care Home
from P B (Friend of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

I have visited my friend on several occasions during May, June, July and August and have always found the management and staff to be welcoming and friendly. The team there are professional and capable of dealing with problematic situations with consideration and care. I feel confident that my friend

is being well looked after and with due consideration for her special needs.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thanks for taking the time to leave us a review, your kind words will be passed onto the rest of the wonderful team.

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Review of
Wellesley Road Care Home
from Gavin C (Son of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

Arranging for Dad to go into full-time care has been both daunting and, of course, sad. All of a sudden, there were so many questions that we needed to find answers to. Given the pressures on the care sector and the NHS, Dad was offered a place at Wellesley Road Care Home without my sister and I being

able to visit it first. We had to make the decision 'on the fly', and this only added to our concerns.
Thankfully, those questions started to be answered as soon as we stepped inside, from being greeted at reception and a meeting with the manager. Almost immediately, there was a feeling of complete confidence that Dad was in the right place.
This confidence has grown over the last months as we have got to know Dad's carers and nursing team, many on first-name terms. We feel that the staff's continued professionalism and commitment have helped Dad get slowly accustomed to his new life.
A special thanks go to the nursing team, who have done wonders in improving a long-term condition.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us such a kind review. We are so pleased to hear that your dad has settled in well to our lovely home. Our nursing team are fantastic, as are all of our employees who will give continued support to your dad and your family throughout his time here at Wellesley Road.

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Review of
Wellesley Road Care Home
from Mark T (Son of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

So far, so good.
Happy with most things since Mum care here.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us a review; we really appreciate it. We hope you remain happy with your mum's care here with us at Wellesley Road. If you have any questions, please don't hesitate to ask.

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Review of
Maitland Park Care Home
from B F (Wife of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience

After surgery on a broken leg and suffering from Alzheimer's, my husband was discharged from the hospital into permanent residential care at Maitland Park.
I was reluctant at first to accept this, but now, after two months, he has settled in. He is very well looked after, and the staff keep a close

eye on his physical well-being. He enjoys all the activities and interactions with the kind and caring staff.
We enjoyed the open day for the 10th anniversary of Maitland Park and appreciated how the long-serving residents and members of staff were acknowledged.
I can now relax in the knowledge that he is in safe and caring hands.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

We are so pleased to hear that your husband has settled in well here with us at Maitland Park. He is most definitely in safe and caring hands.

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Review of
Wellesley Road Care Home
from M L (Friend of Resident) published on 1 August 2023

Submitted via Website • Report

Overall Experience

I do visit my long term friend as her son asked me to do it while he is abroad. She is happy, they gave her medication on time, when she was at home she couldn’t manage that. My friend's room looks nice, clean and we were allowed to decorate it with my friend's pictures and personal touches. Carers

are friendly and caring. I have spoken to the manager twice and he takes action immediately. The home is clean and the staff are visible always, when my friend speaks her native language the staff try to understand her and make sure she feels cared. We are happy with the staff. Thank you.

Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us this wonderful review. Our team strive to achieve the best quality of care for all of our residents, it's lovely to hear that you also feel this way. Your kind comments will be passed on to the rest of the team.

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Care Homes Owned by Shaw Healthcare in London

Shaw Healthcare Locations in London (2)

Shaw Healthcare Reviews in London (36)

Maitland Park Care Home

Wellesley Road Care Home

Maitland Park Care Home

Wellesley Road Care Home

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Maitland Park Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Maitland Park Care Home

Wellesley Road Care Home

Maitland Park Care Home

Wellesley Road Care Home

Wellesley Road Care Home

Wellesley Road Care Home

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Wellesley Road Care Home

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