Mental Health Conference
Organiser: Shaw Healthcare
Date:
Tuesday 12 Jul 2016
Location: Birmingham NEC
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Care Home Owned by Shaw Healthcare in North Somerset
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North Somerset for Shaw Healthcare are showing below.
View the details of all 61 locations (with 2125 reviews) owned by Shaw Healthcare
Shaw Healthcare Locations in North Somerset (1)
Sycamore Lodge
9.6
50 reviews
Lodge Lane, Nailsea, Bristol BS48 1LX
"The staff on his wing are so considerate. They speak to him as an adult. They are patient when he takes time to eat. The newly created…" Read all 50 reviews
Location Type Care Home
Sycamore Lodge is bright and spacious with lots of love and laughter where the ethos is wellness, happiness and kindness to care for the individual and support the family. It is a 78 bedded residential and nursing home in Nailsea near Bristol. They… Read more about Sycamore Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 78 Rooms from £1,302 / week
Shaw Healthcare Reviews in North Somerset (50)
Shaw Healthcare has a Group Review Score of 9.6 (9.584) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Shaw Healthcare must have a Review Score.
Review of
Sycamore Lodge
from Cathryn P (Daughter of Resident) published on 6 September 2024Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Staff mostly very friendly and helpful during this difficult time. Especially the nurses. They keep us very well informed. We were lucky that Mum was given this rehab bed so close to us. The home itself is very bright and clean. The music activity on Friday afternoon is really good, Mum loves it. The
garden is nice and we can bring our dog in. They are doing their best to cater for Mum's wishes.
Reply from Barry, Home Manager at Sycamore Lodge
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mum and your kind words will be passed on to the rest of the wonderful team.
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Review of
Sycamore Lodge
from T K (Daughter of Resident) published on 21 August 2024Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Excellent nursing & care staff looking after my very frail & fragile Mom. Staff always listen & discuss the needs of Mom & she is made to feel part of a community & family. Excellent follow-up calls without any prompting which gives me & the family peace of mind.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thanks so much for leaving us this wonderful review, we really appreciate it. We are delighted to hear your mum loves being part of our Sycamore family.
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Review of
Sycamore Lodge
from Steve B (Brother of Resident) published on 17 June 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The staff on his wing are so considerate.
They speak to him as an adult. They are patient when he takes time to eat.
The newly created area on the ground floor is lovely and now the weekly sing-a-longs with a visiting singer every Friday are a joy to see all the residents (and staff) enjoying themselves
They speak to him as an adult. They are patient when he takes time to eat.
The newly created area on the ground floor is lovely and now the weekly sing-a-longs with a visiting singer every Friday are a joy to see all the residents (and staff) enjoying themselves
in their own way.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for taking the time to leave us this lovely review about the care of your brother. Our team will be touched to read it.
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Review of
Sycamore Lodge
from Laura M (Granddaughter of Resident) published on 11 March 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
We cannot fault the staff that care for my grandma. They are attentive, kind and loving, always making sure she's keeping up with food and drink, even if they don't get the kindest reception from her. The majority of staff seem to know her really well which is very reassuring and we don't ever have
concerns over the care she receives.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for your kind words, I will make sure to pass them on to the rest of the team.
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Review of
Sycamore Lodge
from C V (Daughter of Resident) published on 29 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
On the whole very pleased with Sycamore Lodge, very friendly staff and not as many agency staff as there used to be. So this means relationships between staff, residents and family are much better. The carers know the residents, especially with advanced dementia who can no longer speak/do things for
themselves. This is reassuring when they have advanced needs.
The entertainment programme is very good. I often visit and we enjoy entertainment together, not just weekly but extra throughout the year it's really nice at xmas.
The garden is very nice and the home are good at letting residents and family get involved.
We have a dog and it's great for Dad to see her, the other residents all respond well when I bring her in.
My children are also always made to feel very welcome, it's nice to have the wider family visit and this is always accommodated.
Overall I think everything is generally good, always room for some improvement.
The entertainment programme is very good. I often visit and we enjoy entertainment together, not just weekly but extra throughout the year it's really nice at xmas.
The garden is very nice and the home are good at letting residents and family get involved.
We have a dog and it's great for Dad to see her, the other residents all respond well when I bring her in.
My children are also always made to feel very welcome, it's nice to have the wider family visit and this is always accommodated.
Overall I think everything is generally good, always room for some improvement.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for leaving us a review, it really means a lot to the whole team and it is fantastic to read all of your kind words. Any feedback will be passed on, thank you.
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Review of
Sycamore Lodge
from P A (Son of Resident) published on 27 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The care staff are very caring to my mother in what must be a difficult job. Each time I visit there are lots of staff around. My mother is obviously well-fed, and clean with good personal grooming. The home is clean and well looked after.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for leaving us this fab review. Your kind words will be passed on to the rest of the team.
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Review of
Sycamore Lodge
from Chris D (Son of Resident) published on 14 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Dad has been at Sycamore Lodge now for almost a year and has settled in well. The staff are friendly, helpful and caring to Dad and our family's needs. Since being here, Dad's health has stabilised, and he is receiving the care he requires. There are always activities and a happy atmosphere for everyone.
We're glad Dad is being looked after at Sycamore Lodge.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for leaving us such a lovely review. We are so pleased to hear that your dad has settled in well and is enjoying the activities. Your kind words will be passed on.
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Review of
Sycamore Lodge
from J S (Wife of Resident) published on 14 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My husband has Parkinson’s and Dementia and came in for rehabilitation from a 4-week stay in hospital. In just over two weeks, his mobility has improved and he is more settled in this environment. This is such a relief for me and my family to see he is so cared for. The staff are very happy and friendly
and always ready to give a helping hand. They also spend time communicating with him about his life.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for leaving us such a lovely review; your kind words will be passed on to the rest of the team.
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Review of
Sycamore Lodge
from S P (Daughter of Resident) published on 8 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Dad seems very settled here; he's having rehab. He seems to be doing very well, and the staff are all amazing, with my dad and us family members.
The meals are hot and obviously tasty as Dad finishes them every day. The lounge rooms are well-equipped, large and bright.
The meals are hot and obviously tasty as Dad finishes them every day. The lounge rooms are well-equipped, large and bright.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you so much for leaving us this kind review. We are pleased to hear that your dad is enjoying the meals and his time here with us at Sycamore. Your lovely comments will be passed on.
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Review of
Sycamore Lodge
from D F (Son of Resident) published on 2 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The whole presentation seems really, really nice and friendly. Good feedback from the nurses, kept up to date. The staff are really supportive and friendly, coping quite well with Mum getting really anxious. Thankful for everything.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you so much for taking the time to leave us a review, we really appreciate it.
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Review of
Sycamore Lodge
from Dawn B (Daughter of Resident) published on 2 February 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I think the care home is a really friendly, happy place, the staff keep you informed every step of the way, I have nothing negative to say, I would give them 10.
The carers are doing the best they can, so friendly, so affectionate and loving.
This is the best place and I can't imagine my mum to be
The carers are doing the best they can, so friendly, so affectionate and loving.
This is the best place and I can't imagine my mum to be
anywhere else.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you so much for your kind words, I will make sire they are passed on to the rest of the team.
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Review of
Sycamore Lodge
from Z L (Daughter of Resident) published on 31 January 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff are friendly and caring. They understand Mum's needs and have endeavoured to get to know her over the months she has been at Sycamore. Phone calls are made to us when needed and keep us updated with medical information. We always feel welcome when we visit too, as the atmosphere is so relaxed.
It's reassuring to know Mum is being looked after.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for your kind words; I will make sure that they are passed on to the rest of the team.
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Review of
Sycamore Lodge
from J J (Friend of Resident) published on 31 January 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
First-class service with very caring staff and a lovely team. My close friend was admitted for end-of-life care. The care received was compassionate and delivered by a dedicated team. The communication was excellent, and the staff were so knowledgeable every time we visited. I would highly recommend
this service.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for your kind words, they will be passed on to the rest of the wonderful team.
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Review of
Sycamore Lodge
from Lyn G (Daughter of Resident) published on 24 January 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I cannot thank the staff of Sycamore Lodge enough. They took my dad at very short notice and looked after him with great care. They all knew my and my daughter's first names and were brilliant at keeping us updated with his care and any changes. They welcomed our dog in to see him.
He was only with
He was only with
them for ten days before he passed peacefully, and we were very touched by the basket of flowers they sent to his funeral.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for leaving us this lovely review; it really means a lot to us. It is a privilege to be able to provide this care for our residents, and we are touched by your kind words. Our deepest condolences on the loss of your wonderful Dad.
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Review of
Sycamore Lodge
from Alan W (Husband of Resident) published on 5 January 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Since we were fortunate to get my wife into Nailsea as she was at a home in worle nr Weston, myself and my family are so pleased with the way she is being looked after, the whole experience has been so positive that our minds are at rest, only one word to describe the staff fantastic and so caring it
seems impossible how to say thanks to you all and a great Christmas sincerely.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you so much for leaving us this kind review, we are so pleased to hear that your wife has settled in. It is a privilege to be able to provide this care for our residents.
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Review of
Sycamore Lodge
from N B (Granddaughter of Resident) published on 20 September 2023Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Where to start? On behalf of the the whole family, we can't thank the staff at Sycamore Nailsea for all their kindness, support and care, not only towards my Grampa but to all of those who visited especially my dear Gran who was there every day. Your work is extremely commendable. Each of you should
take great pride in the strong caring humans you are. For all you have done and for all you do - Thank you.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you so much for leaving us this kind review. On behalf of all of the team here at Sycamore, it is a privilege to be able to provide this care for you and your family. Your lovely comments will be passed on.
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Review of
Sycamore Lodge
from Terry J (Husband of Resident) published on 20 September 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Sycamore Lodge care home is a home to be proud of, I highly recommend it.
On behalf of my wife, I wish to express to all our sincere gratitude for the professional care, our general well-being, helpful kindness- just listening etc. that we have experienced. In addition, you are fortunate to have exceptional
On behalf of my wife, I wish to express to all our sincere gratitude for the professional care, our general well-being, helpful kindness- just listening etc. that we have experienced. In addition, you are fortunate to have exceptional
Sycamore people who in many instances have acted so kindly in many ways above and beyond the call of duty.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
This is such a lovely review to read. The whole team feel privileged to be able to provide a safe, loving home for your wife. Your kind words will be passed on.
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Review of
Sycamore Lodge
from C G (Daughter of Resident) published on 16 August 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Overall, I am happy with the care my mother receives at Sycamore Lodge. The staff are very friendly and always have a smile for me and Mum when I visit. My only complaint is the way my mum's clothes in her chest of drawers are just crumpled up and not folded in an orderly fashion. Also, her chest of
drawers are very old and tatty. Her room is kept very clean and the bathroom is always clean.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
We are pleased to hear that you are happy with your mum's care here with us at Sycamore Lodge. Your feedback will be passed on to the rest of the team.
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Review of
Sycamore Lodge
from J D (Daughter of Resident) published on 13 July 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
All staff are good and are always there when needed.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thanks for leaving us a review; we really appreciate it.
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Review of
Sycamore Lodge
from Angela W (Wife of Resident) published on 7 July 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My husband has been very well looked after at Sycamore Lodge.
The team are wonderful.
The team are wonderful.
Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge
Thank you for taking the time to leave us a review; we really appreciate it.
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Treated with Dignity
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Awards / Recognitions (6)
National Shaw Stars Awards 2012 Winner
Recipient:
Shaw Healthcare
Date: Monday 14 May 2012 More details
National Shaw Stars Awards 2012 Winner
Recipient:
Shaw Healthcare
Date: Monday 14 May 2012 More details
UK Over 50's UK Housing Awards 2010 - Winner
Recipient:
Shaw Healthcare
Date: Monday 12 Jul 2010 More details
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News (12) & Events (0)
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Upcoming Events
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Previous Events
National Shaw Stars Awards 2012
Organiser: Shaw Healthcare
Date:
Monday 14 May 2012
Location: The Hilton, Swindon
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