Shaw Healthcare in Staffordshire | 2 Care Homes

Review of
The Cottage Wing
from Carl B (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum was transferred to The Cottage Wing from hospital for palliative care. My mum was only expected to last a few days but was actually at Barton Cottage for 7-8 weeks. The Cottage Wing itself is a lovely, peaceful, spotlessly clean place and the facilities for patients and relatives are excellent.

The staff are all very friendly, kind, compassionate and caring. They treat both patients and their families with care and respect. They are always willing to answer any questions regarding care. On the day of my mum's death quite a few family members were at the hospital to say goodbye. My daughter had to bring her youngest daughter with her and the staff supplied her with a box full of crafting supplies to play with. We, as a family, cannot thank the whole team of staff enough for the care and compassion shown to my wonderful mum in her last few weeks. I would highly recommend Barton Cottage to anyone.

Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.

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Review of
The Cottage Wing
from B G (Resident) assisted by family/friend published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

This is an excellent care facility. The rooms are high class, meeting toileting needs, meals are ample and varied, whilst management staff are available for help and advice. The tension built up, in a NHS hospital, after a complex leg/knee operation, was soon alleviated by the caring and kind staff.

The physiotherapy is especially to be commended. The tactic to build up strength in the leg and body was a noticeable improvement on earlier experience. The approach using exercises (well-explained) was very thorough, not rushed, but a build-up to give a gradual improvement to mobility. Many thanks for your good work.

Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for taking the time to leave us this lovely review, we really appreciate it.

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Review of
Barton Mews
from C F (Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Barton Mews is a very secure, clean and modern environment to live in.
The staff are very polite and caring which leads to a friendly, relaxed atmosphere and, without hesitation, I would recommend Barton Mews to family and friends.

Reply from Elaine Greenway, Home Manager at Barton Mews

Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.

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Review of
The Cottage Wing
from Sally B (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My mum has just spent 5 weeks at the Cottage Wing. If anyone reading this is going or has a family member being admitted, have no worries, they could not be in safer hands.
Visitors were welcomed (including the dog), offered drinks and kept informed at all times.
Domestic and maintenance staff keep

all areas spotlessly clean and in good repair.
Catering staff serve tasty food from a varied menu with snacks & drinks throughout the day.
Nurses are quick to respond and act upon any problems, referring to onsite GP's.
All rehab staff were excellent, achieving far more than the surgeon expected. They encouraged Mum to do more, but in a timely and safe manner.
The carers went above & beyond, always caring for Mum with dignity and respect. She was kept clean and comfortable and nothing was too much trouble for them.
When leaving Mum after visiting, we never had to worry about her, as we knew she was safe and being well looked after, and that meant so much to the family.
Thank you, Cottage Wing!

Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for leaving us this lovely review, it really means a lot to us. Our team feel honoured to have been able to provide this care for your mum.

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Review of
Barton Mews
from David N (Nephew of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I am very lucky to have Barton Mews so close by because Barton Mews provides a standard of life to its residents that would simply not be possible in either their own or a fully provisions care home.
The concierges are brilliant, without them the whole place would not tick - literally, nothing is

too much trouble, they really do care.
The hotel-style offerings really help. To have the feel of your own home but with the security, support and importantly, community of Barton Mews around them is a fairly unique and helps make it a wonderful place.
Some of the apartments are bigger and better than others. At 15 years old, most of the apartments are ready for a little updating but this is the responsibility of the owners and not Barton Mews.
It is very important to highlight that Barton Mews would not work without the care providers who operate within but as a totally separate entity. The whole concept needs them in order to work and Forget Me Knot are, in particular, simply incredible.

Reply from Elaine Greenway, Home Manager at Barton Mews

Thank you so much for this lovely review, we really appreciate it. Your kind words will be passed on to the rest of the wonderful team.

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Review of
The Cottage Wing
from Andrew G (Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Current resident receiving end-of-life care, I have been treated with kindness and compassion by all the staff. Nothing is too much trouble, they have helped make a very difficult time more bearable. Wouldn't hesitate to recommend The Cottage Wing.

Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for taking the time to leave us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.

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Review of
The Cottage Wing
from Julia M (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My father was admitted to Barton Cottage from Burton Hospital, where it was sadly determined that he was at the end of life and would need a palliative care bed. His admission from the ward was swift and greatly appreciated. The environment at Barton Cottage is restful and peaceful, and the staff provided

daily washing and shaving for my dad, which brought comfort to us. Despite the sadness of the situation, knowing that my dad was being well cared for made things easier for our family.
The only concern was being informed that he could only occupy the bed for four weeks and that we would need to make alternative arrangements if he did not pass away within that time. This caused us some anxiety, but thankfully, this discussion did not need to occur, and he was able to stay for six weeks.
Overall, while the time was difficult for us, the compassionate care and calm environment at Barton Cottage were invaluable, and we are grateful for the support they provided during this period.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for this lovely review, it really means a lot to the whole team. Our deepest condolences to you and your family.

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Review of
The Cottage Wing
from Helen H (Granddaughter of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Bedrooms are pleasant and spacious, reception area, hallway and my nan's bedroom always appear clean with no bad odours. Staff are friendly, willing to assist and approachable. Meals seem nutritious, and warm and are presented well. Menus provides a choice of meals for Nan to choose from and I was present

to see a carer help Nan choose her options. Some staff have offered me a drink on arrival, which has been appreciated with me travelling 40 minutes away to visit Nan. So far my nan has received good care and has been treated with respect. Staff have been gentle when having to assist Nan with her personal hygiene. Also, the manager was very supportive and compassionate towards me.

Reply from Julie Turner, Home Manager at The Cottage Wing

This is such a lovely review to read, thank you. We are so pleased to hear that your are happy with the care given to your nan by our wonderful team. If there is anything you need, don't hesitate to ask.

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Review of
The Cottage Wing
from Michael W (Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facility. Staff friendly and caring. Food excellent. Enjoyed my stay here. Physios excellent and they helped me get back on my feet and moving again.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us this fab review, the team will be delighted to read it.

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Review of
The Cottage Wing
from M J (Son of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

Clean, comfortable and very friendly. The staff appeared genuinely pleased to help.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to leave us a review, we really appreciate it.

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Review of
The Cottage Wing
from Lynne K (Respite Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent, friendly staff. Professional, attentive and caring for all needs (nothing is too much trouble). Clean, pleasant, modern facilities. Food very good - freshly made and provided hot/cold as needed. Very welcoming. I am very fortunate to be provided with this care, they cater for all needs (mine

being physical due to an accident at home). I'm thankfully on the road to getting better with this help and support and physio input too.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to leave us these kind words, we are so pleased to hear that you're on the road to recovery!

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Review of
The Cottage Wing
from Julie C (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Although our mom was only with Barton Cottage for a short while, the care that she received was excellent. The nurses and carers were compassionate, and attentive, and took the time to explain things to us as a family. They helped make Mom's final few days as comfortable as possible which was a great

help to us as a family. Special thanks go to a particular member of staff who was on duty the night Mom passed away, holding her hand so she wasn't on her own.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us these lovely comments about the care of your mum. I will make sure to pass this on to the rest of the team.

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Review of
The Cottage Wing
from P C (Son of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Barton Cottage Hospital has friendly, professional staff. Set in a lovely location and the rooms are very clean and homely. They cater for Mum's needs with a smile. Mum's health definitely improved while staying here and she is sad to leave here.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us these kind words, the team will be delighted to read this.

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Review of
The Cottage Wing
from Christopher O (Nephew of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

When visiting my "surrogate" uncle we have both been delighted by the high level of service and care shown to him.
He regards all the staff as "angels," nothing is too much trouble.
The care, the food and attention have been first-class!

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to write us this lovely review about the care of your uncle. Your kind words will be passed on to the rest of the team.

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Review of
The Cottage Wing
from Graham L (Nephew of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

My uncle received wonderful care and support following his spell in hospital. Everything about his stay at The Cottage Wing was faultless. We were told that no one wants to leave The Cottage Wing, much to our surprise this was the same case for Uncle. We really did not expect him to settle so well at

a place so out of his comfort zone. Thank you to all of the staff who supported him during a very difficult period in his life.

Reply from Julie Turner, Manager at The Cottage Wing

Thank you so much for this lovely review about the care of your uncle, our team will be touched to read this.

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Review of
The Cottage Wing
from J Y (Husband of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

My wife was only in one of the two palliative care rooms for six days. I cannot fault the care and support she received from the staff. They succeeded in making her pain-free during the last days of her life, so died peacefully.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you so much for taking the time to leave us a review, it really means a lot to the whole team.

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Review of
The Cottage Wing
from J F (Daughter of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum was looked after beautifully in The Cottage Wing by efficient, caring and friendly staff. Her room was clean and cosy with a view outside to the outside courtyard garden. Were were always made to feel welcome during visits and were kept informed of her progress.

Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us such a lovely review. Your kind words will be passed on to the team.

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Review of
Barton Mews
from Tena R (Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Since the first time I came to Barton Mews for an interview, I have been so happy. I was put at ease by the manager, who explained everything to me about Barton Mews. I was given a tour round and taken to speak to some residents who were at 'knit and natter'. I was made very welcome and offered a cup

of tea. I really felt that I would be very happy here. Since moving in I have been made welcome by staff and residents. I have made some lovely friends. The staff are so good.

Reply from Elaine Greenway, Scheme Manager at Barton Mews

Thanks for your lovely review, I will ensure this gets passed on to all my staff.

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Review of
Barton Mews
from Janet R (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum was one of the first to move into Barton Mews. For six months she came every Thursday for the day, until the family home had to be sold. Within the next few weeks, it was hard to get her to leave. The staff were so wonderful, helping her to settle in and realise how wonderful the complex was and

still is. She arrived aged 80 years and thrived for years, loving her extended family, until at 92 years it was time for her to leave us. Only due to their standard of care and love for all their residents did we find out from them that the care package put in place by the hospital was not being delivered to cater for Mum's needs. Due to their liaison with us we were able to get this rectified, ensuring that Mum's final days were pain-free and happy, with a team who go that extra mile for all those in their care. If you are thinking of bringing a loved one to Barton Mews, be assured they will be cared for by the highest standard you could possibly wish for, from a team who you will come to think of as your extended family.

Reply from Elaine Greenway, Scheme Manager at Barton Mews

Thanks for your lovely review, I will ensure this gets passed on to all my staff.

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Review of
Barton Mews
from Richard B (Son of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Barton Mews has been a thoroughly excellent place for my parents to live when they were unable to carry on their independent lives in London. The quality of the service from management and concierge staff has been inevitably first-class over a number of years. Also, I would like to compliment the kitchen

and restaurant staff, altogether first-class.

Reply from Elaine Greenway, Scheme Manager at Barton Mews

Thanks for your lovely review, I will ensure this gets passed on to all my staff.

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