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Care Homes Owned by The Manor House St Hilary Ltd

  • Care Homes Owned by The Manor House St Hilary Ltd

The Manor House St Hilary Ltd Locations (2)

 

2 Care Homes owned by The Manor House St Hilary Ltd

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Milsom House

Cowbridge Road, St Athan, Barry CF62 4NY 

2 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 37 Rooms
The Manor House

St Hilary, Cowbridge CF71 7DP 

2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 30 Rooms

The Manor House St Hilary Ltd Reviews (4)

Reviews Posted for members of The Manor House St Hilary Ltd

Overall Experience

  • 3
  • 0
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  • 1
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Date Published

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4
Review of

The Manor House

from Tim G (Son of Resident) published on 2 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at The Manor House for the best part of a year and myself and four brothers have nothing but the highest praise for the home. From the quality of the food, the obvious concern by the staff for our mother's welfare. The zeal with which the owners strive to make The Manor House a safe
and stimulating environment for the residents leaves us safe in the knowledge that our mother is in the best possible place. I just hope it is still there when I need it later in life!

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Review of

Milsom House

from Michelle C (Daughter of Resident) published on 3 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There aren't enough stars to rate Milsom House and this is because of the fantastic team of carers that look after my mum, going from the management to the cleaners, they are all just wonderful, it doesn't matter how busy they are, they always find time to stop and have a nice chat with us making us
feel incredibly welcome!
My mum was basically on her deathbed in hospital, when we managed to get her into Milsom House, within days, it was as though the clock had gone back 5 years as her very strong personality came back which was wonderful for all her family to see, this was down to the wonderful care and patience of all the staff at Milsom House
She has now been at Milsom for over 8 months and is absolutely thriving and that is down to the fantastic team that Milsom House are fortunate to have.
Thank you for looking after our mum/nan/great nan.

Reply from Gillian Allison, Clinical Manager at Milsom House

Thank you for your kind words. They are much appreciated. We endeavour to treat our residents as individuals and it pleases us that you feel your mum has regained her personality.


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Review of

Milsom House

from Anthony J (Son of Resident) published on 17 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother of 97 years of age was allocated room 16 for a two-week stay in the first two weeks of June 2022. During her stay, she found that the emergency call pull cord in the en suite toilet did not work, and subsequently was stuck on there for over 45 minutes until one of the residents raised the
alarm! During the eleven days she was in residence, she was showered once! Although she booked for two weeks her stay was cut short when she contracted a chest infection and had to be transferred to the hospital. The home still insisted she pays the full amount for her stay. Even as I write this she is still being cared for, fed, and looked after in hospital nearly £2000 the worst off. This home is certainly not to be recommended.

Reply from Louise Johnson, Manager at Milsom House

Thank you for your review, feedback is always welcomed and is important to us. It is unfortunate that your Mum could not fulfill her booked two week stay with us however we do operate a minimum (non-refundable) stay of two weeks which is made clear from the point of enquiry.


We are sorry there was a fault with the en-suite call bell this was acted on immediately.


In relation to your Mum only having one shower during her stay, we encourage all of our residents at Milsom House to make choices about their care, personal preferences and to promote their independence in every way possible, their choices may not be agreeable to relatives and family members but it is important to us that we provide the care and assistance to a level with which a resident is happy and to respect their wish to refuse.


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Review of

The Manor House

from Deborah F (Daughter of Resident) published on 17 July 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just placed mum in this care home after a traumatic time, including a short stay in another care facility. The Manor House is a beautiful old building with stunning grounds where you can sit out on a nice day (we have already done this several times). The staff are incredibly kind and patient
and also very efficient, we can not believe we have found such a lovely place. Activities are arranged, there was an hour of piano playing the other afternoon, very relaxing to listen to in the lovely large lounge area. We have had lunch at The Manor and the food is very nicely presented and tasty.
We can feel at peace that mum is being looked after in a gentle, caring environment and receiving what we consider to be the highest quality of care.
The Manor House is fresh and clean and decorated throughout with stunning fresh flower arrangements.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Manor House St Hilary Ltd

How many Care Homes does The Manor House St Hilary Ltd own?

The Manor House St Hilary Ltd own 2 Care Homes.

Which The Manor House St Hilary Ltd Care Homes have the highest review score?

Milsom House & The Manor House have the highest review score.
The Manor House St Hilary Ltd in Vale of Glamorgan

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