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accomplish Locations in Pembrokeshire (1)

 

1 Care Home owned by accomplish in Pembrokeshire

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The Haven

31 Haven Road, Haverfordwest SA61 1DU 

8.4 1 review
  • Care Provided
  • Residential
  • Learning Disability
  • Mental Health
  • Younger Adults
  • 14 Rooms

accomplish Reviews in Pembrokeshire (1)

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Review of

The Haven

from A R (Mother of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter moved to The Haven late summer 2023. I was very anxious at first as she is nonverbal and has very limited communication and relies on all needs to be met by caregivers. She also requires administration of medication for epilepsy and isn’t exactly compliant so that also worried me. I should
have trusted my instinct. To say my daughter settled in well is an understatement. Yes, there were a few ‘getting to know her’ moments but we as a family couldn’t be happier with her new ‘home from home’. When I visit she is always very settled, clean and well cared for, i.e. fingernails cut, fringe-trimmed, hair nicely plaited.
I have always found staff to be very kind, caring and understanding and very engaged with all residents.
The Haven should be praised for the excellent service they provide and I’m sure I speak on behalf of other parents when I say it is a huge comfort to know there are providers like The Haven, with genuinely lovely caring staff who really do care.

Reply from Tracy Heaven, Regional Manager at The Haven

Thank you so much for such a lovely review. I have shared your kind words with our team and it has meant so much to them that their hard work and dedication to the role is recognised and celebrated by yourself. It is a pleasure and a privilege to be able to support your loved one at The Haven. Thank you again for taking the time to share your experience of working with us.


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