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Care Homes Owned by Glaslyn Care Homes

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Glaslyn Care Homes Locations (2)

 

2 Care Homes owned by Glaslyn Care Homes

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Glaslyn Court

Glaslyn Lodge, Crickhowell Road, Gilwern, Abergavenny NP7 0EH 

1.8 5 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Substance Misuse
  • 82 Rooms
Chilton Place

14 Alma Street, Brynmawr, Ebbw Vale NP23 4DZ 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • 24 Rooms

Glaslyn Care Homes Reviews (5)

Reviews Posted for members of Glaslyn Care Homes

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
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4
Review of

Glaslyn Court

from M P (Son of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This nursing home has developed serious problems and, at least for the time being, I would not recommend placing an elderly relative in their care. Our mother arrived at Glaslyn Court in Oct 22. At that time, the home had a good reputation. As a family, we were pleased with the level of care and the
facilities. However, in 2023, we became aware of serious issues including the sacking of the manager, many trusted staff deciding to leave, a high staff turn over, many agency staff on site and reports to us by the staff present of bullying by the new management. This was followed by two failed CIW inspections where inspectors found serious issues. The home was, as a result, banned from taking in new residents.
We visited in the middle of the day and found the home understaffed and with our mother asleep in her room, apparently heavily sedated. Her meal was sat by her side, untouched and with no effort having been made to persuade her to eat.
We moved mum to an alternative home.

Reply from Ingrid James Wright, Director at Glaslyn Court

It should be noted that many care homes and NHS hospitals in the area rely on Agency staff to ensure safe staffing. Staffing ratios are monitored and scrutinised by the Local Health Boards and Care Inspectorate Wales as part of their inspection process. Glaslyn Court has been monitored by CIW and Monmouthshire and at no time were staffing levels assessed as being understaffed. We take the allegation of bullying very seriously. No formal complaints were made against the management by the staff. Should such a complaint have existed, it would have been investigated and appropriate measures undertaken. Glaslyn Court has experienced challenges, but with the support of a newly appointed experienced manager and the local authority we are confident that the care home is meeting expectations. Due to an improved CIW inspection report and monitoring process, the care home is now open to new residents


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Review of

Glaslyn Court

from Gen B (Granddaughter of Resident) published on 24 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been at the home for over two years and I can't stress how great the staff have been with her. They always make a huge fuss of her and make her feel very comfortable - and her hair always looks so lovely! It makes me feel so relieved to know that my granny is being taken care of in such
a great facility. Thank you!

Reply from Genna AlTai, Marketing manager at Glaslyn Court

Thank you so much for your kind words! We’ll extend this to the staff.


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Review of

Glaslyn Court

from Michelle C (Daughter of Resident) published on 12 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were forced into making the very difficult decision to have our father placed into a nursing care home. It was made more difficult because the hospital had requested his release from their care and the current situation of the Covid-19 virus. Glaslyn Court was selected by a telephone
call and as much research as possible under current circumstances. What a blessing it was. From the first telephone conversation with the nurse on duty that day to the day of his passing, my father and ourselves were treated with so much compassion and care that I have only praise for all the staff employees at the home. If you have to make the very difficult decision, as we did, you can do so with great confidence in this excellent care home. Thank you is not enough.

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Review of

Glaslyn Court

from Denise P (Daughter of Resident) published on 24 April 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum liked the freedom that she was allowed to wander around the main living areas and enjoy the wonderful character of the house. Mum was a very quiet, private lady and enjoyed being able to sit in one of the two conservatories or one of the two living rooms or garden. We were allowed to prepare her
bedroom with her possessions and when we asked for a small shelf to be put on the wall, the maintenance staff got onto it straight away. The activities coordinator was amazing and put so much effort into mums daily life.
I cannot thank everyone there enough. The owners have produced a wonderful, caring environment, the manager is always there with a listening ear and the staff are just fantastic. All of the team show great compassion, patience and courage. Mum did not want to go to a nursing home but due to her illness she had no choice. I am so very pleased this was the home mum lived in and I cannot thank everyone enough.

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Review of

Glaslyn Court

from Janice P (Daughter of Resident) published on 28 September 2015

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Glaslyn are out of this world, the care they are giving my dad is exceptional. I give a 5 star rating for both the home and staff! Thank you so much all the staff on Caleb court, for treating him with dignity.

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Awards / Recognitions (0)

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Frequently Asked Questions about Glaslyn Care Homes

How many Care Homes does Glaslyn Care Homes own?

Glaslyn Care Homes own 2 Care Homes.

Which Glaslyn Care Homes Care Homes have the highest review score?

Glaslyn Court & Chilton Place has the highest review score.
Glaslyn Care Homes in Blaenau Gwent Glaslyn Care Homes in Monmouthshire

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