Which Dr M Ali Care Homes have the highest review score?

Millbrook Care Home Ltd & Hill View Care Home Ltd have the highest review score.

Dr M Ali | 2 Care Homes

Review of
Millbrook Care Home Ltd
from MIchele H (Daughter of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

My father entered Millbrook in April 2021, he had Parkinson's and could only be described as a very challenging person. He had spent his life, walking the countryside chatting to people he encountered along the way. He loved his horses. The idea of being anywhere other than his home, and doing what

he loved was a complete anathema to him. I give you this background so that you can envisage the difficulties the staff encounter daily!

I visited frequently and it was apparent from the beginning that the staff treated him with respect and dignity. They quickly became aware of his likes and dislikes and his fear of being on his own and went out of their way to ensure that he felt he belonged there and had a place there.

Their contact with me was excellent. I was informed if there were any concerns in order that we could work together to alleviate them. He died there on 1.10.23 and I would not have wanted him to have been anywhere else. I'm very grateful for the care he received.

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Review of
Millbrook Care Home Ltd
from L F (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

Looks good on the surface but get beneath the surface and it’s not that good.
Lack of support for residents. Social Media makes it look amazing but it’s not.
Very few good caring staff, most are poor. Management wants things to look good but doesn’t listen, always covering themselves and supporting

poor staff. Safety issues are poor. Overall not impressed. Be warned what you see is not what you get.

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Review of
Millbrook Care Home Ltd
from Elizabeth A (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

An excellent home and we cannot thank all the wonderful staff for looking after mum so well. Staff go above and beyond and know Mum is an individual. Activities were varied and inclusive and the garden is a lovely addition to the home. Would highly recommend.

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Review of
Millbrook Care Home Ltd
from Paul P (Friend of Resident) published on 20 September 2021

Submitted via Website • Report

Overall Experience

Having previously cared for an elderly gentleman for 5 years, it was with some regret that his physical care needs, complicated with the onset of dementia, became too great to manage at his home and he had to be admitted, at the age of 92 years to Millbrook House, Blackwood.

However, my regret at

his admission, soon disappeared as the elderly gentleman quickly settled and I could see he was contented in the environment. I observed, during my many visits, the warm, close meaningful rapport, staff had developed with him, as he did with them. The elderly gentleman, who was a resident for 32 months before his death at the age of 95 years, consistently said how good the staff were and how grateful he was for the care and attention he received, adding the "meals were very good too".

The last 18 months of his life, were difficult for him as he had a range of common but significant illnesses in that period, but the staff amazingly helped him recover, through very challenging circumstances.

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Review of
Millbrook Care Home Ltd
from Steve R (Son of Resident) published on 19 June 2020

Submitted via Website • Report

Overall Experience

My father has now been at Millbrook Care Home for ten months before we settled on Millbrook we looked at many care homes in the area, but the friendly atmosphere and the genuine care for the residents as well as the pleasant and modern facilities that Millbrook had to offer made it stand out from all

in the area. Now after ten months we can say that we are fully satisfied we made the right choice. The management and staff are so caring and the residents are always put first, during the Coronavirus, the measures the home has taken has been reflected in the results with no residents testing positive. At the time I write this the management and staff are arranging my fathers 90th birthday, making all the arrangements from cake to buffet for all the guests and even Entertainment, all this at such a difficult time. If you are reading this review looking for a care home for someone in your family, I cannot recommend Millbrook highly enough, my father, and the whole family are delighted.

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Review of
Millbrook Care Home Ltd
from David H (Son of Resident) published on 9 April 2020

Submitted via Website • Report

Overall Experience

My mother is partially sighted and was living alone, feeling lonely, depressed and unsafe so in the summer of 2019 together we made the decision to look for longtime care. We were recommended Millbrook and we have all been amazed by the change in my mother's attitude to life, her demeanour and her wellbeing.

The staff of Millbrook are very caring and clearly aware of the individual needs of those residents in their care. My mother has been transformed from a ninety-year-old lady at her wit's end to someone who is enjoying life again in a friendly and welcoming environment. The care is first class and I cannot thank all the staff at Millbrook enough for giving my mother a quality of life she had gradually lost while living on her own. She has a choice of sharing her time with other likeminded residents or spending time in her own room when she prefers her own company. The care she receives is of the highest quality and she wants for nothing, whether it be specific medical or social care.

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Review of
Millbrook Care Home Ltd
from Ann P (Daughter of Resident) published on 20 February 2019

Submitted via Website • Report

Overall Experience

As a family, we would like to say how blessed we feel to have found such a wonderful home from home for our mother. Mam always looks like pin and paper whenever any of us visit at any time. She is so much like our mother again as we knew her. The manager must be congratulated on a well run and very

happily staffed establishment. It is hard to pick one member of staff out but the Activities Co-ordinator is perfect for her role! Mam is in great hands and we, as her family, couldn't be more happy for her! 10/10.

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Review of
Hill View Care Home Ltd
from Sue H (Daughter of Resident) published on 14 January 2019

Submitted via Website • Report

Overall Experience

Dad has been in Hill View for 18 months, the level of care he receives is amazing. The team there are all absolutely brilliant with Dad and all other residents. The manager and deputy manager lead by example and this follows through all staff.
Residents have a "house mother" who helps get them up,

arranges games, gets them making cakes and pizzas, chopping and peeling veg, all keeping their skill sets alive. I'm so glad Dad is in here, and I never want it to change.
On cleanliness side, you walk in and it NEVER EVER smells of wee or nasty smells. All rooms are kept immaculately clean, beds are changed nearly every day, and if residents dirty or soil, this is dealt with immediately.
Would highly recommend.
Only two downsides; one is they don't have a garden and two; parking is difficult, this is why I've given just good for facilities.
All doors are secure and coded for in and out.

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Review of
Millbrook Care Home Ltd
from Sue (Daughter of Resident) published on 3 September 2018

Submitted via Website • Report

Overall Experience

My dad has been a resident at Millbrook Care Home for the past few months. Since moving in he has received a high standard of care from all staff at the home. I am very impressed with the interaction between the staff and my dad. The staff and management are all very friendly and caring both towards

my dad and other family members when we visit.
There is a high level of cleanliness throughout the home and the attention to his personal care and hygiene is excellent.
It was a difficult decision for my dad to go into a residential home but the transition was handled very efficiently and he has settled in very well as a result.
I would not hesitate to recommend Millbrook to anyone.

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Review of
Millbrook Care Home Ltd
from Joanna M (Daughter of Resident) published on 29 August 2018

Submitted via Website • Report

Overall Experience

Millbrook was recommended to us by a number of people who had had their own relatives living there. On our initial visit, my sister and I were made to feel welcome and secure by the manager and staff, leaving with the feeling that Millbrook was the right place for Mum's needs.
She has been there

since February and is settled and happy due largely to the attention of the hardworking staff who are very friendly, caring and approachable. If there is any concern regarding Mum’s health/well being we are informed appropriately and medical help is sought when necessary.
Regular visitors include a hairdresser, chiropodist, optician, singers and a church group. There are regular craft activities and quizzes arranged. On special occasions such as birthdays, the Royal Wedding, Mother’s Day etc great effort is made for the entertainment and enjoyment of the residents and their families.
We are confident that Mum’s health and well being are catered for professionally and effectively.

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Review of
Millbrook Care Home Ltd
from Andrew M (Son of Resident) published on 29 August 2018

Submitted via Website • Report

Overall Experience

It’s about time I left an informed view on the quality of care my mother has received since taking up residence at Millbrook. She has a lovely furnished room and whilst she tends to keep hereself to herself, I am aware that a range of activities are staged regularly for the residents. On special occasions,

such as the recent Royal wedding, a big fuss was made of the occasion, with a really lovely buffet provided for residents and visitors, as well as entertainment.

The Home is always decorated for other landmark events such as Halloween and Christmas.

Staff are always friendly and attentive, which really sets my mind at ease - thanks Millbrook for all you do on behalf of Ma..!!

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Review of
Millbrook Care Home Ltd
from Simon L (Son of Resident) published on 20 August 2018

Submitted via Website • Report

Overall Experience

Millbrook is a warm and friendly place with a culture for excellent care - my father has been a resident for 5 years during this time the staff have looked after him extremely well. The culture is led and nurtured both by the owner and matron who consistently set the high standards, always with the

objective of continually improving, which is diligently delivered by the staff, who work extremely hard. In my case I live away in France, so knowing my father is being looked after well due to the distance is even more important. I am in contact on a daily basis and kept up to date with all the relevant things I need to know, or things I need to do to ensure my father is getting the care he needs. My son visits my father often and also has a great dialogue with the entire staff. When things happen eg a medical issue or changing needs the response is rapid and relevant to solving the problem. I have no reservations in wholeheartedly recommending the home for new residents.

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Review of
Hill View Care Home Ltd
from Barbara W (Daughter of Resident) published on 4 July 2018

Submitted via Website • Report

Overall Experience

My father was one of the first residents admitted to Hill View Care Home, from the outset the care my father has received at the home is excellent in every way, the home is clean, the team are friendly and supportive, the management team is approachable and extremely competent.
They have my gratitude

for the way they look after my Dad.

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Review of
Hill View Care Home Ltd
from Sheryl C (Daughter of Resident) published on 4 June 2018

Submitted via Postal Card • Report

Overall Experience

My Dad spent the last year of his life at Hill View Care Home. The care he received was of an excellent standard. He was treated with love and respect at all times. Every member of staff went above and beyond to make my Dad comfortable and happy. This care was also given to my family, especially during

our sad times. The home was immaculate. The manager and staff always made time to listen to any queries we had. Meals were varied with plenty of options. Drinks and snacks were available night and day. Thank you Hill View.

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Review of
Hill View Care Home Ltd
from Ellen T (Daughter of Resident) published on 15 March 2018

Submitted via Postal Card • Report

Overall Experience

The manager and staff male member couldn't do more to make my dad's stay any more comfortable. The care they extended to my siblings and myself was above and beyond what I expected. In all the time my dad spent there he was happy. The manager always exceeded my expectations. The last few weeks of dads

life I felt he was being given the best carer he could receive. The care and love shown to us all as a family in the last few days were outstanding.

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Review of
Millbrook Care Home Ltd
from Ian G (Son of Resident) published on 29 January 2018

Submitted via Website • Report

Overall Experience

My father recently passed away, aged 88, at Millbrook Care Home Ltd, after a stay there of 16 months. As a family, we could not have wished for a better home for Dad to spend his remaining time, after needing care in 2016. The Manager runs a professional, modern, clean, efficient establishment, but

above all, one which is welcoming, friendly, loving and caring. Her staff, without exception, are friendly and very well trained, always with the resident's needs in mind. Medical issues were always promptly attended to, and the family kept informed immediately. I am sure that an environment such as this extended and enhanced Dad's life and it is a great source of comfort that he was able to spend his last days here, where the palliative care was second to none. We cannot thank the staff there enough, and would highly recommend, without hesitation, anyone needing residential care to opt for Millbrook.

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Review of
Hill View Care Home Ltd
from Imogen M (Daughter of Resident) published on 25 January 2018

Submitted via Website • Report

Overall Experience

From the moment the manager met my father at my home in approximately May 2017, we have been shown nothing but care, courtesy and respect. My father has gone there with many illnesses he has had the absolute highest standard of care we could wish for. We are able to visit at any time of day or night

and are always made welcome. He is coming to the end of his time with us now and the care has got even better, if that is possible, with a community team coming in to give extra help where it is needed. The food is lovely and that's from my dad who is a fussy eater. There are daily activities and a weekly visit from a hairdresser there is also a chiropodist who visits on a regular basis. His room is comfortable and can be made personal with as many of his own things as we want. The staff here are second to none and I can not thank the manager and male nurse enough along with the rest of the team.

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Review of
Millbrook Care Home Ltd
from Ian S (Son of Resident) published on 16 January 2018

Submitted via Website • Report

Overall Experience

My mother was resident at this home for over three years. The staff are very caring and professional. They create a warm and friendly atmosphere where residents are well cared for and stimulated with lots of activities. They treat every resident as an individual and their needs accordingly.
My mother

entered the home in a very disorientated and frail condition after spending over ten weeks in hospital. The staff worked tirelessly to help her adjust to her new surroundings and made her feel at home.
In addition, the management staff are very approachable and "hands-on". My mother was very happy and content at this home and I am so glad that a room was available when she needed it. I have no hesitation whatsoever in recommending this home.

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Review of
Millbrook Care Home Ltd
from Deborah T (Daughter of Resident) published on 1 September 2017

Submitted via Website • Report

Overall Experience

My dear Mam spent almost 18 months at Millbrook, she suffered from Dementia and COPD. Within the first week of her being at Millbrook, we knew we had made the right choice for her. They have an open door policy, so you can visit anytime during the day or evening. They have nothing to hide, they should

be very proud of what they have on offer and do for the residents. The staff make the home a wonderful place. In my experience nothing was too much trouble, the staff would do almost anything to accommodate my Mams requests/needs. She really felt it was like her own home. She felt safe and secure and was extremely happy there. Entertainment almost every day, be it craft, singing, quiz games, story telling, keep fit, visits by various artist, the list goes on. Sadly Mam passed away in February, the team nursed and cared for her right to the end. As a family, we hold them all in high regard, and can only praise the manager and her amazing team for the care they showed our lovely mother.

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Review of
Hill View Care Home Ltd
from Claire S (Daughter of Resident) published on 18 August 2017

Submitted via Website • Report

Overall Experience

Our mother has recently moved into Hillview. Initially, she was assessed at home by the manager who explained everything to us and answered all our questions and concerns. She left us feeling reassured and encouraged us to visit the home.

It is a beautiful house that has been converted to a high standard. All bedrooms are different and have ensuite facilities. The communal lounge is comfortable and well designed. Overall everywhere is spotlessly clean.

The atmosphere created by all staff is friendly and caring. Nothing seems too much trouble and everyone is treated with dignity and respect. When visiting our mother we are welcomed by all and know we can visit any time we choose. Last but not least our mother feels happy, safe and secure!

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Care Homes Owned by Dr M Ali

Dr M Ali Locations (2)

Dr M Ali Reviews (23)

Reviews Posted for members of Dr M Ali

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Hill View Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Hill View Care Home Ltd

Hill View Care Home Ltd

Hill View Care Home Ltd

Millbrook Care Home Ltd

Hill View Care Home Ltd

Millbrook Care Home Ltd

Millbrook Care Home Ltd

Hill View Care Home Ltd

Awards / Recognitions (1)

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