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Care Home Owned by Comfort Care in Carmarthenshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Comfort Care in Carmarthenshire

Only the locations & reviews in Carmarthenshire for Comfort Care are showing below.

View the details of all 2 locations (with 44 reviews) owned by Comfort Care

Comfort Care Locations in Carmarthenshire (1)

 

1 Care Home owned by Comfort Care in Carmarthenshire

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Bryn Illtyd

Heol y Mynydd, Pembrey, Burry Port SA16 0AJ 

8.7 12 reviews
"My uncle has been a resident at this care home for the last three weeks, due to a decline in his frailty and mental health, although this…"   Read all 12 reviews
Location Type Care Home

Bryn Illtyd is a residential care home that is registered for forty service users, including for temporary respite needs, while also offering day care to the local community. Skilled carers look to combine the benefits of efficient care with a homely… Read more about Bryn Illtyd

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 39 Rooms from £975 / week

Comfort Care Reviews in Carmarthenshire (12)

9.3
Comfort Care has a Group Review Score of 9.3 (9.296) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Comfort Care must have a Review Score.

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Review of

Bryn Illtyd

from Sharon K (Niece of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at this care home for the last three weeks, due to a decline in his frailty and mental health, although this was a difficult decision to make. We, as a family, are pleased with the choice of Bryn Illtyd. It is a beautiful home, the staff are helpful, approachable, caring
and show the residents' dignity and support. They are happy to answer any questions. The management is professional and compassionate to the needs of the client and their family. I have no negative issues to report.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you vey much for your feedback, very much appreciated.


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Review of

Bryn Illtyd

from Meinir P (Niece of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Bryn Illtyd on several occasions to see my aunt. The staff are so friendly and helpful. Nothing is too much trouble. It is evident that they truly care about their 'guests'. Everywhere is clean and staff are always on hand ensuring that everyone is safe and looked after. The food is good
- everyone really enjoys. Bryn Illtyd offers great care to residents. The staff are amazing.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you very much for your positive feedback, I will share your feedback with my staff.


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Review of

Bryn Illtyd

from Gethin S (Grandson of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are always polite and happy and helpful, they work extremely hard but nothing is too much of a request for them. My one desire is that they ask my grandmother if there is anything that she requires doing more often. She has always done everything for herself and finds asking for help
very difficult as she feels like a burden. The management is brilliant, everything I ask of them is delegated perfectly. Nanny is happy, safe and healthy, that's what I had always hoped for.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you for your feedback, very much appreciated and will forward your comments to the staff.


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Review of

Bryn Illtyd

from A E (Son of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, Mother is happy and contented. Food, rooms and care are superb.
All staff are approachable, friendly and knowledgeable.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you for your feedback and kind words, very much appreciated.


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Review of

Bryn Illtyd

from A Y (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was here for two weeks for respite care. Throughout her stay at Bryn Illtyd, she was treated with dignity and care. The staff was always available to chat with her and nothing was too much trouble. They were approachable whenever we visited and were very happy to answer questions about her care.
The home has an excellent link to a local GP service and acted quickly to make sure she received the best medical help. Thank you very much to all the staff.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you very much for your feedback and kind words.


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Review of

Bryn Illtyd

from Roseanna K (Relative of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff are very helpful, very friendly, help you with anything.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Thank you for your nice comment, appreciate your feedback, we will relay your comment to the staff.


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Review of

Bryn Illtyd

from Claire C (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking care. Rang an ambulance and left my mother in a soiled condition for 11 hours. So bad the amazing staff at the hospital have raised safeguarding concerns. The family was not contacted and my mother passed away, she had pneumonia and sepsis. Treated disgracefully by the Manager of
the home and to top it off my mother's wedding rings have been stolen. Please do not send anyone to this place should be shut down.

Reply from Mohamed Nadeem, Ops Manager at Bryn Illtyd

Sorry for your loss, and we are looking into this.


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Review of

Bryn Illtyd

from Paul T (Son of Resident) published on 9 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother is well cared for. The staff are friendly and helpful whenever I have a question.

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Review of

Bryn Illtyd

from J A (Daughter of Resident) published on 29 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the difficult covid times everyone at Bryn Illtyd has made mum's stay and adjustment really pleasant and caring.
She is generally happy but is comforted when she gets agitated and upset. Everyone is attentive to her needs which is difficult as mum's communication skills have deteriorated.
Thank
you, everyone.

Reply from Mohamed Nadeem, Operations Manager at Bryn Illtyd

Thank you for your feedback, very much appreciated.


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Review of

Bryn Illtyd

from J L (Wife of Resident) published on 29 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care and facilities that my husband is recieving. Staff and management are all very caring towards my husband, and myself when I visit him. I feel my husband is safe and in a happy environment.

Reply from Mohamed Nadeem, Operations Manager at Bryn Illtyd

Thank you for your review, we all at Bryn Illtyd very much appreciate your feedback.


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Review of

Bryn Illtyd

from D B (Son of Resident) published on 29 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is bedridden, receives excellent care. All the staff I deal with treat both of us with respect and are tender and considerate. I can't thank them enough.

Reply from Mohamed Nadeem, Operations Manager at Bryn Illtyd

Thank you for your kind feedback. Please feel free to contact the Home for any updates.


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Review of

Bryn Illtyd

from C R (Daughter of Resident) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I can understand we are in a difficult time and the carers are working hard, naturally, when my mother first went into the care home her health was better.
Now since the pandemic and since restricted visits have been allowed back I have noticed her deterioration, she needs more care now that her dementia
has worsened and also her mobility.
I was asked by the social worker if I had any concerns and I said I was concerned about her weight. She informed me that my mother had lost a considerable amount of weight in a short period of time. Now that it has been addressed I know it will take time to improve.

Reply from Mohamed Nadeem, Operations Manager at Bryn Illtyd

Thank you for your feedback, we appreciate your views and feel free to visit and call the home for any updates.


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Awards / Recognitions (0)

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