Summerhill Group in Cardiff | 1 Care Home

Review of
The Forge Care Centre
from Maddy R (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Very person-centred. Very flexible. Extremely caring. Accommodating activity team. Food, meals excellent. End of live care outstanding. I was able to sleep by Dad's side and stay with him 24/7. Even a camp bed was provided for me. Chefs made meals for me. Every member of the team from manager, chefs,

cleaners, carers, nurses, and activity team are a credit to the care home industry. Please be proud. Team always put residents first. The Forge really is a big family. We feel blessed that Dad called it home.

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words. It has been an honour to care for your dad, although it wasn't for very long, he was loved as part of our Forge Family just like everyone else. We get very attached to our residents, but also their families too - we are already missing seeing you Daily and Dolly is missing you too! Thank you again for giving us the honour of caring for your dad - The kettle is always on if you are passing.

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Review of
The Forge Care Centre
from V W (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I can only repeat what my sister has said, The Forge Care Home has been exceptional all the time from the day my mum went into The Forge the care and respect shown to my mother were exceptional, not just to our beautiful mum but to our family. I personally became very friendly with many of the care

staff and reception staff. They treat all the residents as family. Thank you to each and every member of The Forge Care Home. We as a family will continue to support The Forge Care Home.

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for your kind words. Your mum is very much missed at The Forge and still fondly spoken of on a daily basis. Every person we are honoured to care for becomes part of The Forge family, but so do their families. Thank you for giving us the honour of caring for The Queen of your family and thank you for continuing to support The Forge as a family - it's truly appreciated. The kettle is always on if you fancy a cuppa.

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Review of
The Forge Care Centre
from Lesley T (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

From the moment Mum arrived the kindness and care provided was exceptional. All staff are compassionate and caring, Mum wasn't just a resident she was part of the Forge family. Staff had a lot of patience and time, not only with our mum, who at times could be very difficult, but also to Mum's family.

We are a large family and visited daily and every time we were welcomed (day/night), updated on Mum's day etc. and they talked to us, clearly explaining everything so we could understand. Before we chose The Forge, we visited a different care home and we knew The Forge was the best place for Mum! This gave us a lot of comfort from day one!

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words Lesley. It was our honour to be able to care for your mum. She was such a character and she will be spoken of fondly amongst the staff, for a very long time to come. We will also miss the rest of you! Working in care we get to know the families just as much as our residents, and your whole family were always so supportive of The Forge and continue to support us in the memory of your mum. We can't thank you all enough. You will all always be a part of The Forge Family. x

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Review of
The Forge Care Centre
from Jeffrey T (Mother of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother in her last month of life, the staff in the care home were very caring, loving and respectful to my mother and family near the end. Nearly two years my mother was in The Forge Care Home in Cardiff and I cannot praise them all enough. They are a credit to the profession. The care and dedication

to my mum will never be forgotten.

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words. Being able to care for people's loved ones is an honour for us and we thank you all for putting your trust in us with the Queen of your family. We get attached the families as much as we do our residents and you are all going to be missed by us - not just your mum. Your mum will be fondly remembered as part of The Forge Family for a very long time to come.

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Review of
The Forge Care Centre
from Phillip T (Son of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

Due to my living location most of my communication with the home was through telephone conversations which, on a few occasions, what I was told was different when my family visited. When I was able to visit the care home in person, I could see the care my mother was receiving was of a very high standard.

It was lovely to see how the staff took time out to say goodbye to my mother prior to her passing. When my mother was at End of Life the staff went out of their way to comfort and care for the family who were there at that time, whilst at the same time caring for my mother.

Reply from Kayleigh Morris, Home Manager at The Forge Care Centre

Thank you so much for your kind words. Whilst we are here to care for people, we do get very attached to not only the residents we care for but the families that come with them too. Your mum was such a massive character within this home and she is very much missed. She will be a part of our Forge Family for a very long time to come. Thank you for giving us the honour of caring for your mum.

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Review of
The Forge Care Centre
from Darren P (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

The care that my dad has from the Forge team is 5 star. To be able to know that he receives the best care is such a relief to my family. From playing games, to playing tennis and organising special meals ie Valentine's Day for him and my mum is just so special. We as a family recommend The Forge Care

Home 100 % and are so happy with the care and love Dad receives from everyone.

Reply from Kayleigh Morris, Home Manager at The Forge Care Centre

Thank you Darren for your lovely words - as you know, we are all very fond of your dad. He loves a chat, and often asks me to come and have a look at how tidy his room is, he then shows me the family pictures and tells me how wonderful you all are! We love being able to provide memory-making days for your mum and dad - seeing them smiling together means the world to us. Thank you for trusting us with your loved one - we love him too.

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Review of
The Forge Care Centre
from P W (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

After visiting many Care Homes in Cardiff during 2012, I chose The Forge for my dad due to his Alzheimer's. He was only here 6 months but he was well looked after and happy. He even put on weight!
Then 5 years ago my Mum also developed a similar condition. Again I visited a number of homes around Cardiff

but The Forge impressed me the most and together we decided this was the best for her.
My Mum had difficulty settling in at first but nothing was too much trouble for the management and carers helping my Mum to settle.
The Nurses even allowed her to 'help' giving my mum a sense of purpose.
She particularly likes the food, saying it is like the real 'home cooking' she used to make. A number of times she has commented just how clean and tidy it is without that smell associated with similar institutions. When she was fitter she enjoyed joining in the fun and games provided by the entertainment staff.
And thanks to the reception staff; nothing is ever too much trouble!

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for such kind words. As you know we all absolutely adore your mum, and making sure she feels happy and safe is our main priority. I always remember when Mum first moved in, she would come down to reception and sit with us, helping us to answer the front door and welcoming visitors with a smile. I can only thank you for putting your trust in us, not only with Dad but with Mum too - it's an honour to know that the care we provide is held in such high esteem by you. Thank you.

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Review of
The Forge Care Centre
from B B (Daughter of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

We chose the Forge, of the five care homes we visited, because we felt it had heart. We were introduced to residents as well as shown the facilities which gave me a sense that staff have meaningful relationships with everyone. I was a bit concerned about the size of the dad's living room but found that

he moves around the whole building, depending on the many activities they do. He is also making the most of the garden. I've been kept up to date on GP visits and medical plans. All the staff I've met have been brilliant. Dad finds it hard to express himself but staff have taken time to get to know him and understand what makes him happy and, crucially, how to reassure him when he's uncomfortable e.g. during personal care. He is also eating properly for the first time in years. It's been a stressful few years and I can't thank the Forge enough now I know that dad is safe and content and my mum can start to build a life again.

Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for your kind words - it has been a pleasure watching Dad thrive in this environment and seeing him with a constant smile on his face makes all of us happy too. He is a pleasure to care for and we love encouraging him to do the things he enjoys. It's also been great getting to know you and Mum. Thank you for putting your trust in us.

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Review of
The Forge Care Centre
from Patricia C (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mother has been at The Forge Care Centre for nearly a year now. I have to say that all the staff there give the best care that they can provide and they really do care about my mother. It's also very much person-centred care. The staff keep me informed of anything I need to know or activities that's

going on, day trips etc and if I would like to attend. My mother has Dementia and things were getting too much for her at home, she was eating/drinking very little and sleeping a lot and just generally going down hill. Since she's been at The Forge Care Centre she has a great appetite, awake for longer periods of time and smiling, laughing and chatting. I feel my mother is very happy there and this makes me also very happy and comforted that she is well cared for.

Reply from Kayleigh Morris, BSO at The Forge Care Centre

Thank you so much for your kind words. It is an honour to care for mum and we love seeing her smile too. We are looking forward to all of the summer activities mum can get involved with.

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Review of
The Forge Care Centre
from Rosie B (Wife of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

For the first time in many years, my husband is happy. This is because the staff have all worked to make him feel safe and content.
I can only speak very highly of all aspects of his care. He had been refusing to eat for some time but he's been enjoying his meals since being at The Forge.
Thank you

to the manager and her team!

Reply from Kayleigh Morris, Business Support at The Forge Care Centre

Thank you so much for your kind words. It's brilliant to know that the care we are providing has put a smile back on his face. It's been wonderful to observe the interactions he has with the other residents, he really has settled in here and it's a pleasure to be caring for him. Thank you.

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Review of
The Forge Care Centre
from C D (Sister of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

The staff gave excellent care to my bother, they were like his second family. It takes a certain type of person to be able to care for someone the way they cared for my brother, no task was too difficult and they always gave 100%.

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Review of
The Forge Care Centre
from Gary N (Son of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

In all honesty, when my dad needed to go from a care home to a nursing home, we didn't have much choice due to vacancies, and moving from a quiet area to a busy main road I did have my doubts, but after 3 months of him being in The Forge, I'm glad he is where is. The staff seem lovely and caring and

the activities they get the service users involved are fantastic. I'm happy where he is.

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Review of
The Forge Care Centre
from Beverley J (Daughter of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

Our mum has been a resident here since September 2019.
Can't express enough how much care, love and devotion has been given to our beautiful mum.
All the care staff are wonderful and so patient with her.
The activities are excellent and varied, the activities staff are excellent at their job entertaining

the residents.
Management and nursing staff are very efficient and helpful to us if we need answers to ease our minds and are wonderful to Mum.
I have recommended this home already to numerous people and will carry on doing so in the future.
Thank you so much for looking after our special mum so wonderfully.
Many thanks.

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Review of
The Forge Care Centre
from Jayne B (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

The whole team are incredible. The care is person-centred and based on what has been learnt about the residents. The staff know who likes what; they understand individual triggers and are always calm and patient in sometimes difficult situations.
We are blessed to have found this place to love and

care for our dad and would be devastated if he ever had to leave.

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Review of
The Forge Care Centre
from L E (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Mum has been getting the best care with the lovely staff and surroundings. Top-class care home. Staff are doing a great job. There are lots of activities, it’s nice and lively the residents on Mum's floor all look well cared for and happy. Staff are flexible and we are always made very welcome.

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Review of
The Forge Care Centre
from L E (Granddaughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

Our grandma has been a resident for coming up to 8 years now and she is so well looked after. We are unfortunately not in the area to be able to visit as much as we’d like but it’s a great comfort knowing she’s in such good hands and cared for so well. The social media page is a great tool, meaning

we can see up-to-date photos and things Grandma may have been up to, or just recently her birthday pictures. The times I’ve spoken to staff on the phone they’ve been extremely helpful and discussed Grandma with such kindness. We are very grateful for the staff who care for Grandma and everyone at The Forge Care Centre.

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Review of
The Forge Care Centre
from Yvonne L (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

I would not hesitate in recommending Forge Care Home, they have been my mum's family throughout Covid when we could not go. They treat her with love and care and I feel fortunate to have such a good care facility that is truly a 'home' and I thank all of their staff for everything they do.

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Review of
The Forge Care Centre
from Kerry F (Daughter-in-law of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My father-in-law has been at the forge for 10 months now and the care he has received is second to none. The staff are wonderful with him and he is so happy and content. We can not thank you all enough. He is treated with dignity and respect by all staff.

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Review of
The Forge Care Centre
from Jackie P (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

The staff that work here are amazing, nothing is too much trouble for them. They always keep you up to date. They always greet you with a smile and a hello. My mother is well cared for and very happy.

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Review of
The Forge Care Centre
from Paul J (Son of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

All staff are friendly and helpful, always willing to go the extra mile for you. I couldn’t ask for a better place to call home for my mum. Knowing that she is well looked after is a great relief for all family members.
Thank you Forge Care Centre for looking after my mum.

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Care Home Owned by Summerhill Group in Cardiff

Summerhill Group Locations in Cardiff (1)

Summerhill Group Reviews in Cardiff (27)

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