Summerhill Group in Torfaen | 2 Care Homes

Review of
Leadon Court Care Centre
from Steve J (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Both my parents are full time residents at Leadon Court as my mother has vascular dementia and my dad has early onset dementia and clinical depression. They are quite immobile and need regular help to get around and Mum can be difficult as her dementia has adversely affected her character. This doesn't

affect the staff at Leadon Court as they are great with my parents and clearly know them very well as Mum and Dad are so comfortable with them. Also the staff responsible for organizing entertainment etc. have to not just provide this but also raise additional funds through raffles etc. to supplement their small budget. They do this on top of focusing on the needs of each resident. Amazing. It feels like my folks have an additional family at Leadon and I can't speak highly or thank them enough.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Hi. Thank you for your lovely review, it's a real pleasure to care for Mum and Dad, they are such a loving and friendly couple who adore each other.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from B H (Daughter of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers are very good. The activities staff are excellent. Very caring and go over and above to help and entertain. Most nursing staff very good with the exception of two. Very poor communication between nursing staff and families and the manager.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for review, I hope after our meeting that you feel you can contact me directly at any time, and we can discuss anything of concern, I am happy that there are lots of positives not just in your review but in our meeting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Debbie R (Daughter of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

It was the most heartbreaking decision we ever had to make to pass over responsibility of caring for our dear mum but any doubt about the quality of care and attention in this care home has been dispelled in the first month of Mum being there. The home is bright and welcoming, and always smells clean

(there are staff cleaning every time I visit). We are offered a cuppa whenever we visit and even lunch if we time it right! Dad is always made to feel welcome and comments on the standard of care being exceptional after his visits. We didn't want Mum to go into care but we could not have asked for a better provider. It's a real home-from-home. Thank you so much to all the staff at Leadon Court.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

It's a real pleasure to look after Mum, and sometimes Dad, the staff do their very best to look after our residents, from our housekeeping team keeping our residents' rooms clean and tidy, to the cooks preparing home-cooked meals, and the care staff looking after our residents with such dedication, and of course not forgetting our activities team keep our residents occupied and entertained. Thank you so much for the lovely review and we look forward to your visits to Leadon Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Lori R (Wife of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident since March 1st of this year, he is so happy and settled and loves all the staff. Not just the nursing/care staff but also the cleaners, cooks and kitchen staff along with the girls who do the laundry and the activities/entertainment staff.
For my part, it is such a blessing

and relief to know that he is being cared for and that all his needs are being met and that he is safe and happy as I am sadly no longer able to look after him at home.
My best friend's mum is also a resident at Leadon Court and the whole family feels the same.
Would recommend this lovely care home every time.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for such a lovely review, the team work hard to achieve a caring and homely place to live, it is a privilege to look after your husband, and we all look forward to your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Louise S (Daughter of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Leadon Court since December 2023. I don't think words can do justice to the appreciation that my family and I have for the compassion, high standard of care and the supportive and welcoming nature of all the staff involved in Mum's care. Nothing is too much trouble, the

atmosphere in the home feels uplifting and homely and the cleanliness is excellent. As a former nurse, having worked in a number of nursing homes over the years and also having worked in the patient safety field. This is by far the best nursing home that I have ever come across and it is so reassuring to be able to entrust my lovely mum to the caring and capable hands of this dedicated and special team of people, in all roles throughout the home. A huge thank you to all at Leadon Court. You are amazing and you should all be very proud of yourselves.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for you very kind words, we really appreciate the positive feedback, the staff work hard to achieve the best outcomes for our residents, I will be sure to pass on your appreciation to all the staff

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Jill N (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

A nursing home wasn’t what we wanted for my dad. But the care my dad received at Leadon Court was off the scale. The staff are so welcoming and so caring. We couldn’t have asked for a nicer care home for my Dad to spend his last days. Well done to everyone.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your kind review; it's a real achievement to get such a positive review, and the staff are very committed to maintaining our resident's well-being.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Laszlo L (Son of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

My mother has been in Leadon Court Care Centre for about a year, so I know the place fairly well. There is a constant buzz of staff purposefully going about their business, doing what needs to be done whilst laughing and joking with the residents. I believe that Leadon Court's best virtue is its staff.

It is total quality management (TQM) in action. All the staff, that is, managers, cleaners, laundry staff, care assistants, hairdressers, activities staff, kitchen staff, helpers, nurses and maintenance workers, all know their jobs, do it well and take the time to speak to residents and help them whenever they can. Leadon Court has visiting entertainers, including musicians, a Welsh Elvis and nursery school children. The guests and the residents have a great time. I am forever grateful that my mother is being cared for by such warm, friendly and professional people. I have absolutely no hesitation in recommending Leadon Court Care Centre and its wonderful staff.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your lovely review, the staff work hard, and to receive reviews like this one, is truly heartwarming and very much appreciated. Thank you form all the staff at Leadon Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from K R (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

My dad attends the Day Centre at Leadon Court twice a week. And I have to say the staff there are amazing with him. He has dementia, so needs help to keep his brain active. Which the staff do. Playing games, playing music and just general chit chat which he loves. He loves a cup of tea too and has a

bite to eat. I just can't thank them enough for looking after him.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you so much for your review, it's always a pleasure to see your dad arrive here at Leadon Court, with his smile and gentleness, we are so lucky to be able to provide a day service here at Leadon Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Sharon M (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

Our mum has been a resident at Leadon Court for three and a half years now. During this time, she has been receiving the best of care. Nursing staff keep us up to date with her medical needs, the carers look after her everyday requirements with kindness, respect and friendliness, making sure she is

well-fed, happy and comfortable. We cannot praise all the staff highly enough and alongside are the activities staff who keep the residents active and entertained. There are regular visitors in the form of choirs, singers and theatre groups, and there's a special link with the nursery next door that visits too. There are daily activities in the form of bingo, connect 4, arts and crafts, etc. Our family are grateful to everyone at Leadon Court for taking such good care of our lovely mum. Keep up the good work, and thank you!

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your review; it's such a pleasure to be in a position to look after Mum, and we always look forward to your visits here. You are very supportive not just to Mum but to everyone here at Leadon Court; your support is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Marian R (Wife of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident for nearly three years. We wouldn’t want him to go anywhere else. Not only are the staff extremely efficient and caring to him they have shown me the same, this year especially during my illness and the death of my brother. I was unable to visit for many weeks but the

staff kept me fully informed as to his welfare. Sadly on TV we see many programmes showing poorly run nursing homes, I wish they would show how Leadon Court care for some of our most vulnerable senior citizens. Every good wish to all the staff during 2024.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you so much for your very positive review, the team at Leadon Court work hard to ensure our residents are well cared for. Welcoming families is always a pleasure and an integral part of the Leadon Court community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from P J (Husband of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

My wife has been a resident there for 2 and a half years and can say that the whole team, from laundry, domestic, kitchen, carers, and nursing staff, and also the management have all played a big part in making my wife's stay here very comfortable, nothing is to much trouble. If I have any concerns,

if she needs the toilet, changing, refreshments or anything else they are all friendly and approachable to her needs. It is a very friendly environment and all the staff are welcoming on arrival, also the entertainment group keep the residents cheerful with various entertainment and activities.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your very positive email, its our pleasure taking care of your wife, and we all look forward in you visiting, you have become a part of the Leadon family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Susan D (Daughter of Resident) published on 28 December 2023

Submitted via Website • Report

Overall Experience

All staff do an excellent job providing top-class care for my mother and the other residents. The activities team do an amazing job organising a variety of events each week... coffee mornings, singers, games day, special dinner events are just a few. I am always made welcome. It is one big happy family

and I am so happy that my mother is in such good hands.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your kind review, the team strive to offer activities to our residents to ensure that their mental well-being is catered for, the care team are committed and hard-working making sure our residents are well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Kevin M (Brother of Resident) published on 28 December 2023

Submitted via Website • Report

Overall Experience

While visiting my sister yesterday, we were blessed with a visit by the real Father Christmas and Mother Christmas who brought along some young children to say hello to all the residents and put smiles on their faces. All throughout the year, it never fails to amaze us how each and every one of the

staff there go far above what is expected to care for and to keep the residents entertained. Our family cannot praise Leadon Court highly enough.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you for your review, it's a real pleasure looking after our residents to ensure they remain happy and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Stephen R (Brother of Resident) published on 28 December 2023

Submitted via Website • Report

Overall Experience

I’d like to say that the care home looks after my sister extremely professionally, and the staff are amazing, so polite and caring, a very clean place and happy residents, keep up the amazing work, you're very much appreciated.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you so much for your positive review, the team work hard to ensure our residents are happy and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from L J (Daughter of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

My mother has been at Leadon Court Care Home for one year and has received the best care our family could ask for.
Nothing is too much trouble and nurses and care staff always give the very best welcome and the standard of care is to the letter, and always work to the best ability. Nothing is too much

trouble, if l need to ask any questions to the nurses about my mother's health they are always ready to give me an update. And always react if she is unwell and contact me to tell me if there any concerns.
Cleaning staff keep rooms and the home excellent. Plus laundry ladies also do an excellent job too.
Kitchen staff always go the extra mile to give residents what they enjoy eating.
And choices which is important, so my mum feels as if she is in her own home. Entertainment staff keep all the residents all involved and plenty going on, to suit all of the residents.
It is a pleasure to come to the home and see my mum smile, and being involved every step of the way of this journey.

Reply from Jane Tutton, Home Manager at Leadon Court Care Centre

Thank you so much for the lovely review, we are extremely privileged to be given the opportunity to care for a lovely lady.
Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Paul R (Brother of Resident) published on 5 January 2023

Submitted via Website • Report

Overall Experience

My brother has been in the care home for almost a year and the care he has received has been outstanding. The staff at Leadon Court know all of the residents well and always know where my brother is and how he is feeling on a given day. We visit regularly and the home is always very clean and fresh.

All of the staff are friendly, positive and professional at all times. My brother always smiles when the staff speak to him and he clearly enjoys the attention that they give him. The activities, shows and special events that Leadon Court provides are excellent and well-tailored to the residents. The staff and home provide a happy, safe and positive environment and know the residents well and are always happy to talk to us when we visit. Given my brother's health issues, he could not be in a better home. Thank you, Leadon Court!

Reply from Emma Evans, Home Manager at Leadon Court Care Centre

Thank you for your kind words and positive feedback. The staff work extremely hard to provide person centred care to all our residents ensuring they are happy and well looked after at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Shan R (Wife of Resident) published on 29 December 2022

Submitted via Website • Report

Overall Experience

My husband has been in Leadon Court since January 2022.
I couldn't wish for a better place to look after my husband. The staff are so caring and treat residents as if they are family. They are extremely well trained and so professional.
It is so welcoming to relatives and they go over and above

to make every occasion a special one. They organised a party for my husband's birthday and our 50th wedding anniversary. The activities team are wonderful at raising money to use for experiences for the residents. In December, they arranged Christmas afternoon teas for residents and their families with entertainment. This was one of many treats the residents experienced this month.

Reply from Emma Evans, Home Manager at Leadon Court Care Centre

It was a privilege for the staff at Leadon Court to be a part of your special day it was lovely to see your loved one happy and enjoying your time together. We all work very hard at Leadon Court to provide good standards of care to ensure all our residents are happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Tracey P (Daughter of Resident) published on 28 December 2022

Submitted via Website • Report

Overall Experience

I wouldn't want my Mother to be anywhere else, the care they give to residents is excellent. There is always something going on to keep the residents stimulated, bingo, concerts, coffee mornings and family are always made to feel welcome. I have recommended the care home to others and if I had to go

in one this would be the one for me. Staff are always on hand and will go out of their way to make sure needs are met.

Reply from Emma Evans, Home Manager at Leadon Court Care Centre

It's so lovely to hear all the kind words regarding the care we are providing to your loved ones at Leadon Court. It shows all our hard work pays off, the staff at Leadon Court work incredibly hard to ensure all our residents are loved and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Jan E (Daughter of Resident) published on 28 December 2022

Submitted via Website • Report

Overall Experience

My dad only recently moved into Leadon Court. He has been made so welcome, and me also. Every time I visit him, all the staff are happy and smiling and nothing is too much trouble. Leadon Court is a very homely environment and my dad is very happy there.

Reply from Emma Evans, Home Manager at Leadon Court Care Centre

Thank you for your kind words we are pleased to hear you had a positive experience and a smooth move into Leadon Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Leadon Court Care Centre
from Keith J (Son of Resident) published on 28 December 2022

Submitted via Website • Report

Overall Experience

Had a wonderful day today on Mum's 91st birthday. We were made so welcome and we all enjoyed the lovely tea. The attention to detail made it a very special occasion. The care our mother receives is excellent and nothing is too much trouble. We would like to thank all the staff for all their efforts

to make the home a welcoming, friendly and happy place for the residents and their families.

Reply from Emma Evans, Home Manager at Leadon Court Care Centre

Thank you for your kind review, we at Leadon Court are very proud of the job we do and together we ensure the residents are cared for and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Summerhill Group in Torfaen

Summerhill Group Locations in Torfaen (2)

Summerhill Group Reviews in Torfaen (29)

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Leadon Court Care Centre

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers